SolarCity
Is This Your Business?2.6
4.7
Overall Score
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Brett W Brooklyn, NY
Absolutely thrilled with my system and my ALL BLACK panels! All my panels Installed Half a day- and both inspections the day after. The electrical inspector was very impressed the company, as was I. Punctual, professional, and excellent customer service. 10-s across the board !
8 years ago
Danielle Hall Lake Elsinore, CA
I have had my solar now for about a year. I choose Solar City because they were very informative and provided me options. I am renting my panels from them. I had no issues with the installation or the installers. Just like with anything I think it's all in who you end up with. I was fortunate enough to have knowledgeable installers.
9 years ago
Joan Leary Framingham, MA
I had such a positive experience with the whole crew from solar city! They only took 1 1/2 days to complete the process...they even reinforced our rafters in the attic for free! Everyone was friendly, polite and professional from the salesman to the electricians and the installers! So happy I chose them!
9 years ago
Rexford Haugen Arvada, CO
We just had our Solar City system turned on. The process with them was very easy. They provided all documents needed for our HOA and arranged for and handled all installs and inspections, for none of which we needed to be home. My only complaint is that the panels they installed are not bleeding edge but I can't fault them for going with panels that have great $/W ratios, are proven reliable, and excellent warranties.
9 years ago
Dan Garrett Hamden, CT
Solarcity has been flawless every step of the way. My solar system works amazingly well and nearly eliminates my electric bill. My monthly payment to the electric company is $17.50. That is the fee for being connected to the grid.
9 years ago
Paula Washington Brooklyn, NY
I have hady solar system for over a tear now. I have referr d several friends who have switched as well. I have nothing but great things to say. The sales process the installation and the follow up as far exceeded my expectations. I cannot wait for the battery backup to come to NY.
9 years ago
Jeff Bradway Belchertown, MA
Nothing but good things to say. Professional install and reinforced roof rafters to be sure. Left my property spotless after the install kept me informed of progress and delt with a great salesperson who was not pressuring to sign and let me make my own choice. Bunch of my friends have also signed up and are happy also
9 years ago
John Washington, DC
Going With Solarcity Was The Best
Thing I Did. I Have Not Had A Bill From my Electric Company Since I Started With SolarCity Over 3 Months.
Customer Service Was Excellent And They Did All The Work. Best deal Was No Out Of Pocket Money.
9 years ago
Alan Gates Phoenix, AZ
We have had our Solar City system for about 4 months now. The install was great. Very professional and we did more waiting on the power company to inspect the install than any of the rest of the installation. So far we have saved over $100 a month on our summer bills and expect far greater savings on our winter bills as we begin producing more power than we use. We are very happy so far and expect this to continue.
9 years ago
Dan rivera Winchendon, MA
Solarcity installed an immaculate system on my house . Not only does it look great. I'm currently receiving checks for producing more energy than they thought. Ive had the system 2 years and am now reaping the benefits of solar energy . Get one! Do not wait! It is real!
9 years ago
Danny Fullerton, CA
Great, knowledgeable and friendly consultant that came to our home. Designed a system on our roof that looked nice, offset all our energy usage with SCE and has followed up with us regularly. With every company there may be good and bad employees but I didn't experience that!
9 years ago
Gayle Nakama Honolulu, HI
Very satisfied. System since September, 2012 , and we have saved upwards of $100/150 per month. Installed a second system in March 2014 to accommodate the central a c system that we were installing. We still have extra kwh production per month to save for the upcoming rainy months. Solar City is a winner!
9 years ago
Jeremiah Geer Cambridge, MA
I had an overall great experience. Any hiccups were dealt with quickly. Install went great. Installers were courteous, quick and neat. Many might say that leasing is a mistake but for someone who wants to save money and generate clean energy but does not currently have the up front cost, this option is great and I have the option to buy system at fair market value in the future.
9 years ago
John Holyoke, MA
Solar cities installation was awesome!! I even requested 3 more panels to be put up and it was done. I also had an issue with productivity, which the monitored and came to the house and fixed free of charge. I bet there satisfactory percent I will go up as there's a lotta talk in my area of electricity being increased...
9 years ago
Kurt Johansen Vancouver, WA
Very pleased with the whole process and the years of solar so far. There's no reason anyone with 15+ years left of shingles life left on their roof shouldn't call solar city to see if their house would be a good fit for solar.
9 years ago
Gary & Marylou P. Mashpee, MA
Seamless process, from proposal to installation. Zero hassles...they even pulled the permit! Our system looks great and we save $$ every month. We are even thinking of adding more panels to our system so that we can realize even more savings. I would recommend Solar City to anyone considering solar panels.
9 years ago
Scott Swenka Phoenix, AZ
I have had my SC system now 2 years. Its a 12kw install in Maricopa Cty Arizona. I run my AC all day at 78 degrees and have only had 3 months where I had to pay a little to power company which was under $50 each time. So far zero issues. I generate about 21000kwh a year.
9 years ago
Wendy Ceres, CA
SolarCity has been very efficient and do exactally what they say their going to do. The only downfall is the utility company youurrently use takes their time to switch things over to solar. Which is out of solar city's control.
9 years ago
John Garlick Yucca Valley, CA
We have been a SolarCity customer now for almost 3 years, and have NOTHING but amazing things to say about the company, including sales, install, customer service and response to anything that we may need. We have recommended them to friends who are also VERY happy customers.
9 years ago
Review Source
CLAIRE KAZLMAN Princeton, WV
I love Solar City. For the 10 years+ we have had them, our monthly bill sits at the same price every month. So, being in California, even during the very hot summers with the AC running, our bill never went up. It was very, very affordable, and we never had any technical issues with them. We would own the solar panels after 15-20 years and then pay even less every month. Thank you Solar City. I should say our solar bill was equal to half of what our Electrical/Power bill would have been. And we even have a credit of a few hundred dollars with our electric company.
1 year ago
BTUFF Bakersfield, CA
They originally sold us on a system they knew was under powered. So after a monster true up, they said we could add panels. We had no choice. Over the last few years the system always has communication or something wrong with it. Our true up with 40 panels was $3,750. After going into PG&E I realize the system hasn't been working for some time. When I called their support they said they absolutely wouldn't look at PG&E data. It's night and day better than anything Tesla has. The lady at PG&E said, it looks like the system hasn't been working for a long time. The more I went back, the more I saw that was true. It paints the picture black and white. Marcus, the rep told us the system was working. After a long back and fourth he came back with it was ultimately our fault because they kept text messaging the communication wasn't working. We had called numerous times and rebooted as directed. They had been out a few times and I'm starting to think this deal hasn't been working for a long time. We will probably get legal involved. In no way, shape or form would I ever use Tesla//Solar City. I've heard other horror stories from them as well the more I ask around.
9 months ago
Roger Harrison Waikoloa, HI
5 yrs ago paid in full for then Solar City to install roof panels. Company bought out by Elon Musk from his cousin / became Tesla Solar. Septem2018 company contacted us saying our panels needed to be replaced due to electrical problems.
Have called so many times in last 12 months to no avail. Cannot get crew here in Waikoloa, Hi when replacements are in a warehouse in Kona.
They do not help in anyway except I tell us there are no installers or replacement employees on this island!!
So 14 months later we are no where and paying high utility bills every month.
Our worry is that this new Tesla Solar may just claim bankruptcy & only do large projects!
4 years ago
Robert Moore Shingle Springs, CA
Similar to another story here, our system went down on New Years Day as soon as the Sun came up :-(. I called it in right away and they have still not given us a replacement date after multiple calls.
Worked great for ~6 years until 2019! Riso Low Fail :-(
Getting bids from other companies to expand our system, not likely Tesla Energy at this point :-(
And we still pay ~$85/Month :-(
5 years ago
C Wallace Bakersfield, CA
Two stars, because I have solar! I signed up for solar city, when it first became a lease program . I was so excited to get the panels on my roof, and the more the better! I was told, my lease payment will remain the same, Until it was paid off.! Each year it increases..!Wasn’t ready for that one ! I was also told , The company said they would take care of the panels, including cleaning , or if needed, any hazardous particles limbs, interference with the panels was just a phone call away .
Absolutely not true! I myself, was allowed to use a ladder, to climb on my roof and wash them off, 63-year-old female, with arthritis ! One year, lease payment goes up! Every year increase! When I contacted them to let them know my panels were very dirty, I was given numbers to call, for companies to come out and clean the panels . I was to pay for that ? Very disappointing ! And shocked! I was also told, I would be getting, substantial rebates from my electric company. Not so. Being a lease, Solar city , receives them ! My rebate, once a year, from solar city, is a tank a gas and stopping for pizza !
I i’m glad I jumped on the bandwagon? I got my panels. I just wish I would have waited a little longer to find a local company, and a sales person Who is actually more truthful !
Solar is worth it. If you go with the right company. And if you can, go local.
I’m really not sorry I did this. I just wish I would’ve had, a truthful, sales person !
Good customer service makes all the difference in the world.
Do your research ! Ask your friends and neighbors.
5 years ago
Junaid Orange, CA
I have two systems installed on the roof from Solar City; one where I have paid outright and the other one where I pay monthly. The one where I paid outright has not been performing as per SolarCity commitment and design but their technical team keeps on saying "no everything is OK". It seems they poorly designed the initial system and/or used inferior panels/inverter but are unwilling to do anything about it because there is no financial incentive for them anymore as they received all the money upfront. I expected a much better customer service and response from Tesla but they are a disappointment so far. So much for all the high flying claims of Tesla and their CEO/management.
5 years ago
K Oliver Morgan Hill, CA
It will take Tesla/SolarCity 7 months to repair/replace a system under warranty. NOT ACCEPTABLE, but having bought the system outright I'm left with few options. Essentially no generation since Sept, replace date just now set for first week in April.
Sale and installation 5 years ago by SolarCity was great. System failed with Ground Fault error in September. Tech support immediately said panels would need to be replaced; estimate 1 week to re-engineer as new panels are more efficient, 2 weeks to come out are replace. Three months later after calling in to complain every other week, we finally have new design. Same as old, less one panel. Then call, call, and call to get installation schedule. Finally, email says 4 months out. Unbelievable!
5 years ago
Robert Zack Los Alamitos, CA
I purchased my system from solar city a 6.25 kw. system I've had it going on my fourth year now I have had no issues with it at the end of my net metering year I always receive a check from edison for my over generation. We had a few delays in the process but over all it all went well.
5 years ago
Mia Fresno, CA
When we purchased our house we had no choice because solar city was the only company our builder was contracted with. We signed a 20 yr lease contract.
When we moved in we thought the solar was “on” but when I called PG&E I was told it’s not turned on and to contact the company who installed my solar. I was so confused because I didn’t have this issue with my previous house solar. Called the Solar Sales Rep we spoke to before our house was built. He gave me the contact info of another rep assigned in that area. Called her and she informed me that she submitted the docs and waiting for PG&E. After a week I called PG&E again but was told that they are still waiting for the solar company. I was going back and forth for almost a month. At last my solar was activated after 2 months of calling PG&E and the Solar City.
Next, I noticed birds in my roof so I called the rep and he informed me that there should be netting on the panels and if not that they can put it when needed. So I called when I saw birds underneath the panels, unfortunately the rep is not with Solar City anymore... and when I called the customer service number it said wait time is more than an hour!! I don’t have all that time waiting on the phone..I’m very disappointed with this company and with my builder who is contracted with them which in turn didn’t give us a choice of which Solar Company to go with.
5 years ago
Christopher Parker Simi Valley, CA
When my system was installed in 2015 the installation was outstanding! The customer service was outstanding and very responsive....BUT.....let some time go by. all the good employees quit, Elon Musk bought the company, customer service disappeared, I had signed up the day Musk announced the Tesla Powerwall @ 10 KWH for $3,500....I never heard another word after Tesla questioned me on my system. Then after 2 years and calling several times, I finally got an answer that "Oh, that was phase #1 and it's been discontinued. Noe the 10 KWH Powerwall is $13.500??
My system has NEVER performed as promised. They audit every 2 year but I always end up paying Edison for power even though they "Claim" it's Zero Net Metering.
Bottom line....Very disappointed with Solar City and Tesla! Was going to buy a Tesla but after this poor service. I'll never buy a Tesla..
Think Elon Musk is losing his mind......Sad...
5 years ago
Walter Atterholt Redlands, CA
signed contract Nov. 2013. system installed Jan 2014 after redoing all the contracted paperwork because they had me sign outdated forms for SCE telling me they just received the new forms yet they had been posted on the SCE website before I even started the process. System not activated till July 2017. They kept telling me that first I needed a new meter - which I already had for over a year then that they were waiting for SCE approval. after several months I contacted SCE Net metering and found that they were waiting for one piece of paperwork that solar city swore they had submitted. talked again 3 days later & paperwork received told 2-3 days until turn on. Contacted solar city customer service and was old it would take another 4-6 weeks before I could go outside and turn the switch. So many other lies. Told I would qualify for a Calif rebate but because of the delay it didn't happen. Told my tax break for solar would cover the $10k but didn't say anything about must not have any liability for payment so got stuck with a $10k balloon payment. Have never produced enough to decrease my to zero level and actually had to pay $1.3K last annual billing to cover the electricity used. Had to have them come out to repair a roof leak caused by installation. also their internet monitoring is too far from my modem to connect so I cant monitor my generation and have no idea if the system is even working properly. have been very dissatisfied and even told them to take the damn thin off my roof after 6 months of no activation due to their screw ups. needless to say the refused as I had signed a "contract".
5 years ago
James Harter Maynard, MA
Company just changed name from Solar City to Tesla. Always been owned by Tesla , now that his name is on it he really needs to address the poor support because it will rub off on his other business ventures or he will sell it off and get rid of it.
July 2018 System is not reporting it activity correctly( Data unavailable ). Called Tech support and worked with technician who said the bridge card inside the inverter has gone bad. Was told that we would get a call (within 24 hour) to schedule someone to come out and deal with the problem. Two day later (7/27/18) no call. Called tech support back gave them the case number and they then offered to schedule a tech to come out on 8/30/18 that is over a month later. The inverter seems to be working just not communicating with their gateway unit which is inside next to the router. I am now checking the power company net meter every day to see what is being fed back to the grid. system installed 2.5 year ago and had been working fine. If net meter shows system working then not to bad. Will be interesting how thing are billed. Support is poor, long waits on hold getting to talk with somebody, longer waits getting someone out to address a real problem. NOT GOOD!!!
5 years ago
Molly Redifer Glendale, CA
I have never met a friendlier, but more incompetent group of people in my life. I had to take off from work 11 times for installation to be completed. Their in-house communication was terrible. The people who answered or called on the phone never had any idea what the service reps were doing and saying. Now I am trying to sell my house, we are no longer living there, we have no internet service to report the power generated, we have explained this to them, and I'm still getting notices that the monitor is off and I need to restore it. I just ignore them at this point. When the house sells, I hope the new buyer has not read these reviews and just takes over the lease contract from me.
5 years ago
Maria Calderon Daly City, CA
My husband set up an in-house appointment for 11:00 A.M., for which no one showed up or called. About 12:30 P.M., my husband called the company and got an answering machine on which he stated our disappointment, he said we were no longer interested in dealing with them and not to call us again, only few days late the manager called us and didn't even apologize :/ he wanted to set up a new meeting.
It was irrelevant any more
5 years ago
Frank Messina Sewell, NJ
At first, my experience with Tesla/solar city was not that bad… The sales representative was great. I was originally quoted a solar plan that would eliminate my electric bill. I decided to move forward and get the solar panel system, upon completing a site survey it was found that I needed to address some issues with my roof structure. I completed the roof structure as told so a full system could be installed across the entire roof instead of a partial system. I contact my sales rep and he forwards that information to the design department, I have another site survey completed to confirm that the structure work was completed and is satisfactory. A few days later my sales rep calls me and says that the design can’t be completed due to other roofing issues, which were scheduled to be replaced as part of the sale. It was agreed that Tesla would replace my roof where the panels would be as long as my rafter beams were addressed which they were. I contacted sungevity,which is another solar company, and I am currently in the process of acquiring solar panels with them.
5 years ago
Edward Prowse Salem, OR
When asked how the number of panels to be installed was determined, my partner said, "They ran out of roof." I can explain how my system works but it makes no sense to anyone. Solar City put me on a 20 year contract, and PGE (OR) put me on a 15 year contract. I'm wondering how that's going to work out in 15 years, should I live so long. I pay for energy generated, and I pay an average $21 to PGE because I have two meters. The Solar City contract is tricky. They left a lot out in the sales pitch. They said the system would generate X per year, but it generates X plus 2000 Kwh. I can't use that much power. I discussed this with PGE and Solar City and got nowhere. I found that PGE was paying Solar City for the energy I used. PGE said I could change that, and I did. PGE now pays me for what I use. By having PGE pay me, I am supposed to pay some obscure concern $75 a month. I have not, and nobody is complaining yet. Because of the unclear nature of the contract, I don't know how it will end. Solar City said they would analyse output after a year and maybe take a panel or two off, and they have not. My panels were installed in June, the beginning of the warm season. My air conditioner ran a lot, and I received a payment from PGE, which was nice. Because my panels produce so much, when the warm sunny season is about over, I have had an average of 3000 Kwh in reserve, to be used when the sun doesn't shine. I soon found it necessary to use electric heat to bring down the excess hours, which also meant a larger payment from PGE. My excess hours go away on the 1st of April every year, and my 1st year donation to charity via PGE was 900 hours. This last year my donation was 391 hours, thanks to having panels off of the roof. I get nothing out of that as I don't need any deductions (BTW I did not take any solar credits). As of this writing, my system is 4 years old. In the last year I had a Community Action concern do an energy audit and fix some problems to save energy. About the time they were done, I noticed some red discoloration running down the back of my home. I called the CA outfit and asked if they dropped a dead body in my attic. They came out the next day and found that it wasn't them, but a leak in the roof from the solar panels. I sent an email to Solar City/Tesla about the leak. All of the panels had to be removed, and a new back part of the roof was replaced. There were some confusing times to get it done, but it got done. The panels were replaced, and the power is generating again. For what it cost to do this repair, Tesla is NEVER going to make up for it by what I'm paying for power. While the panels were off, I suggested they keep a few off, but it fell on deaf ears. I'm surprised they didn't just stop the contract as it was NOT making Tesla any money. Didn't happen. I have not had a serious problem with Tesla. The men that came were courteous and efficient. Nothing is perfect but it all got done. When PGE pays me, it can range from $150 to $320. I don't get a 1099 either. I have paid as little as $18 and adding $21 to PGE, it's $39, but the income to me will easily offset that. I'm surprised that Tesla has taken on Solar City's problems, and for what? To get customers to get one of its batteries? One tech mentioned it, but because of the contract, I dismissed it. I've filed complaints with the local PUC, and that was enlightening. Also complained to BBB and to Oregon State Attorney General. Part of my complaint to AG made the rounds, and I even had a call from WSJ about it. Don't know what came of that. Would I do it again? Knowing how it has turned out, and if it would turn out the same, yes. Otherwise, no. Would I recommend Solar City to someone else? No. I told a neighbor I would not tell him my company because if it all went wrong, I didn't want him mad at me. So, no referrals. It's been interesting, but solar is a viable answer. Next time, a DIY project may be an alternative.
6 years ago Edited September 14, 2021
RICHARD Vallejo, CA
The installation and all went quite well. I'm still paying as much if not more for services. I just received my annual adjustment and once I add all the numbers I'm no better off than I was without the system. I was told that I would not have much of a bill if any at all. That is not true. I make a monthly payment and in the hole. I've asked for more tiles to offset but they say that I'm good just where I am. How they reach their conclusion I don't know but I was told that if things did not improve, they could simply add tiles. I'm leasing and have heard about better deals from other individuals. Either I change company or continue to pay high electric cost. I was promised and received a poor bill of goods. I should have done a better job comparing but I believed what they were saying. The system did not work properly at first but, to my knowledge, it is working well but I am still paying more. They are not the best in customer service. I wrote to everyone that I had an email for and including just to the company.
6 years ago
Joel anderson Cheney, WA
We own a home in AZ. We live in WA. We tried to help out our daughter an son in law renting the home at cost in AZ. Solar city did not check ownership of home sent contract to ex son in law forged wife Signature and used our credit to install. soon to be ex son in law left non payment followed. Then we were contacted by solar city. I proved this took place by EMAIL and IP address on contracts.. we contacted AZ attorney general. Solar city trying to make amends. To be continued .
6 years ago
Gayton "JR" Costa
Having had a solar system prior to the system installed by Solar City on 3 January 2018 on our new home in AZ, I would like to say that after some delays and miscommunication, the installation was done professionally, expeditiously and is extremely aesthetically harmonic with the home and it's surrounding features. KUDO's to SolarCity.
6 years ago
Claude Correia Rehoboth, MA
Never had an issue with delays or problems with installation. I'm very satisfied with the performance of my system and don't pay for electricity 8 months out of the year. I would recommend Solar City to anyone!
6 years ago
Mark Willis Phoenix, AZ
SolarCity is excellent until something goes wrong! We have now been 10 days without solar power. Our solar went out on 11-16-17 and we were not notified of that until 11-24-17. So much for SolarCity monitoring your system 24/7.
One of our invertors is bad and a new one has been ordered which will take 7 - 14 days to arrive, but not necessarily 7 - 14 days from today or when it was ordered on the 25th??? This is what I was told by Customer Service. I will be notified when it arrives and then we can schedule a technician to come out and install it. We were promised by the salesperson that our system was under constant observation so that we would be notified immediately if a problem was detected. According to Customer Service 8 days is a reasonable time to contact us...?? They are willing to reimburse us for our loss, but that will only take place on our review anniversary??? Which happens to be Sept. 2018!! So basically thanks for nothing!
We really have buyers remorse and wish we hadn't signed a 20 year contract with Solar City!! We've had service for quite a few years, with no issues. Just lucky I guess now that I've read other reviews. I am so angry I just had to tell other prospective customers to read the fine print in your contract so you know that what the salesman promises is not in the contract!
6 years ago
Colin Tran Westminster, CO
Hi, I have recently had solar panel put on the roof. I found that they are good company, good service when ever I need to talk to them. The equipment and nest monitor link to internet is the best ever I have seen!!! I can check daily, weekly or monthly my panel generate power and the rate is reason affordable.!
6 years ago
Academicjock
I've had a Solar City solar system for three years. The sales and purchase went extremely well. The installation went flawlessly. However, I'm looking at invoking the contract for reimbursement due to drop-off and under performance of the panels. At first the system put out tons of electricity. But, I've noticed that the amount of electricity has dropped a great deal.
6 years ago
Brian
I had an initial problem with the electrical which I thought Solar City had created, however after further review it was caused by something completely out of there control. Even though they were not at fault, they still fixed the problem, free of charge! Thanks!!
6 years ago
George Pettit Brookhaven, PA
Solar City was every thing they promised. Great customer service, installed the equipment quickly and handled all the necessary paper work with the borough and the local power company.
6 years ago
Salvo daguanno
I am a SolarCity customer for approximately a year-and-a-half my system went down and they call me let me know it was not working instead of sending out a rep or a serviceman to correct the problem they asked me on my day off to troubleshoot the problem with them over the phone by opening up my my fuse box and playing with switches and buttons on the inverter for somebody who is not handy or has no knowledge of any form electricity it is not a fun place to be thinking that you will be electrocuted on top of that I had to pay the electric company $600 SolarCity said to me after 2 years they will do an evaluation and if I'm owed any money it would give it back to me two years later I am not a bank where I can lay out money for SolarCity and still continue to make my monthly payments to them as well as the electric company I feel that is improper this service policy is terrible and this will be the first and only and Everlast house I ever do with this company
6 years ago
Tim Mostad Beaverton, OR
I tried to have a system installed but after a site inspection their engineers said that they don't install panels "on my kind of roof". When asked what that meant they refused to comment but I inferred it had something to do with roof joist spacing. My house is fully custom construction and doesn't used engineered trusses. It passed very the very stringent engineering requirements of the city of Portland and the engineer who reviewed the plans said that it exceeded even what is required in the SF Bay Area requires for earthquake strength. It is a ribbed metal roof which I was told was ideal for the kind of system Solar City installs yet they refused to talk more about it. Perhaps they have a good reason but it makes me wonder what the issue is. After reading the many reviews here I feel I may have dodged a bullet anyway.
6 years ago
Gerald Saunders Bakersfield, CA
We had solar for over a year! Great product. No problems. They have been always available when I need information. We check for a leak on the roof and they came immediately and found the problem on the roof and let us know who could fix it. Done the next day;
So far we have not Paid PGE one cent.... It works for us.
6 years ago
Tony Valenzuela Tucson, AZ
Talk about saving money, I bought my panels and I should pay them off this year, once that is done all I have is a $15 per month electricity bill for the next 20 years OMG I am so glad I went solar, Solar City has been a great company to work with and I recommend all my friends to go solar!
6 years ago
Hugo Ortiz
The experience from the time they knocked on our door to actually installing the system was pleasant. Where things got sour is they(sales people) mis informed and made empty promises to make the sale. They didn't explain clearly the difference between buying the system and leasing it. We bought. We have called almost every month to get an explanation on why our bill was $180 or sometimes $200+! (Before solar city electric bill was on average $80/$90) When their selling pitch was to cut our electric bill in half (at least.) No one explained they just beat around the bush put us on hold for hours and then answered as if they forgot or had no idea we were on hold. Frustrating and unprofessional on their part. They eventually send us a copy of the contract and we read thorough it and figured out nothing the sales people said was true. We would have probably preferred to lease.
The system was installed on my parents home.
System only went down once due to a power outage we had to rest all the breakers. It was a communication error from the inverter. They had the inverter up an running next day.
6 years ago
Donna Davis
Josh was my sales rep and he did an excellent job. Was vey happy with the service. Kind of rocky at first however all was worked out and I couldn't be happier especially when I just got a PG&E bill for -$75.00.
6 years ago
