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Powur Solar

Name: Powur Solar
Rating: 1.9

1.9

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157 User Reviews

5.1

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1.9

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157 User Reviews

5.1

Overall Score

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Company Details

Workmanship Warranty

10 Years

Equipment Warranty

25 Years

States Serviced

Time in Business

10 Years

Company Headquarters

2683 Via de la Valle Ste 321G Del Mar, CA 92014

Number of Reviews 157

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LAST UPDATED: March 27th, 2024

Powur Solar has emerged as a prominent solar energy installation company since its inception in 2014. Headquartered in Del Mar, California, the company is licensed to install solar panels in 22 states and Puerto Rico.

Powur has a simple approach to solar and will first analyze your utility bill to design a custom savings plan for your home and then schedule a consultation with you to discuss your best money saving options.

Powur's remarkable growth and commitment to environmental preservation made it one of the fastest-growing companies on the Inc. 5000 list for 2019.

Continue reading to learn more about this solar company or jump down to read Powur Solar reviews from verified customers.

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The Good

Powur Solar Installation Process
Powur Solar Warranties
Zero-Down Financing
Powur Solar Service Area
A Leader in Sustainability

Powur Solar Installation Process

Going solar with Powur is straightforward. Customers will first meet with one of the company’s solar consultants to assess the home’s current energy needs and solar output potential. The homeowner will then provide the consultant with the home’s latest utility bill to help the company calculate potential savings.

Following this initial consultation, Powur will consult with its partner network to develop a number of possible solutions customized to the homeowner’s needs. Once homeowners have reviewed this custom proposal, they will be able to choose the plan that works best for their budget as well as their solar energy ambitions. Once the solar installation contract is signed, the installation process will begin.

Though Powur subcontracts the labor portion of the solar installation process to qualified partners, every solar project is overseen by Powur’s quality assurance team, project managers, operations managers, and operations directors.

Powur Solar Warranties

The company's partnerships with industry leaders have enabled homeowners to access high-quality solar panels, inverters, backup batteries, solar generators, and other energy efficiency upgrades.

Per information on the Powur website, all solar equipment comes with manufacturer’s warranties good for up to 25–30 years (solar panels, 25-year minimum; solar inverters, 12–30 years), which guarantees performance and protects against damaged or defective equipment for essentially the lifetime of the solar energy system. Solar panel production guarantees range from 85 percent to 92 percent depending on the brand selected.

Powur also provides its own, 10-year workmanship warranty, considered the industry average, though some competitors offer longer warranties. This guarantees all installation work on the solar panel system, electrical panel, and roof, for the first 10 years of operation.

Zero-Down Financing

In addition to direct purchase, Powur also allows homeowners the option to finance their solar energy system through a zero-down, low-interest solar loan. Solar loans provide all the advantages of direct purchase, most notably access to the Federal Solar Tax Credit, while also alleviating the substantial upfront costs of going solar.

Powur Solar Service Area

Compared to other solar companies in the industry, Powur has a more expansive service area, servicing 22 states. A company’s service area is not an indicator of quality of service, but it is worth noting that many solar companies have limited service areas, of even just one or two states. The fact that Powur has a wide service area means that its services are available to more homeowners.

Powur is licensed to install solar panel systems in the following 22 states:

Arizona
California
Colorado
Connecticut
Delaware
Florida
Hawaii
Idaho
Illinois
Maryland
Massachusetts

Nevada
New Jersey
New Mexico
North Carolina
Ohio
Pennsylvania
South Carolina
Texas
Utah
Virginia
West Virginia

Powur is also licensed to install in Puerto Rico.

A Leader in Sustainability

Powur's dedication to environmental preservation is evident through its initiatives.

Beyond its renewable energy products and services, Powur stands as a socially conscious entity. It is a fully certified B-Corp and, as part of its mission, allocates funds from each installation to preserve millions of acres of the Amazon rainforest.

Furthermore, Powur has taken a pioneering step by offsetting 100 percent of the emissions from the solar manufacturing process, setting a precedent for the industry.

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The Bad

Powur Solar Reviews

Powur Solar Reviews

Powur Solar reviews on BestCompany.com are mixed with customers either giving the company 5 stars or 1 star. Powur reviews have highlighted areas where the company could enhance its customer service experience, and there have been complaints related to project delays, communication issues, and subcontractor challenges.

It is notable that Powur Solar has responded to each of these reviews individually in an attempt to resolve the issues described. By acknowledging these challenges and implementing measures to address them, the company demonstrates the desire to improve upon processes and make good on its promise to treat customers like family.

Not all Powur reviews, as previously noted, are negative, and many satisfied customers have given the company 5 stars and frequently highlight the company’s professionalism, competitive pricing, and ability to deliver on what they promise.

It is important to note that the most recent Powur reviews on BestCompany.com are from two years ago, thus it is difficult to know what the current experience is like with the company based on available customer feedback.

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The Bottom Line

With a vast number of successful installations and a diverse range of energy-efficient solutions, Powur Solar continues to be a strong contender in the solar industry.

And by taking customer feedback to heart and refining its customer service approach, Powur can further enhance its reputation and continue making positive strides toward a cleaner planet.

Ultimately, as the renewable energy landscape evolves, Powur Solar's role as an investor-backed, member-owned, and environmentally impactful company positions it as a key player in driving a sustainable future for generations to come.

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User Reviews

Star Rating

1.9

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157 Reviews

Review Breakdown

5 grade

43%

4 grade

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1 grade

39%

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Ralph Zaichik Sun Valley, CA

After doing some research, we decided to go with Powur for our solar purchase and installation. The installation process was easy and there were no issues. Unfortunately, after the panels were installed; the recess lights in our living room ceiling were not working. We have an extremely tall 22-foot ceiling and I guess the panel installers must of nicked or caused a short in the wires that provide power to my living rooms lights. I called Powur and they issued a service ticket. They sent out an electrician to diagnose the problem and after the fact that they could not locate the short.... they had no other choice to run a new line from my light switch to my living room lights in the ceiling. Obviously, no one wants to have a problem, and no one wants to go through patching up drywall and repainting the living room and ceiling.... but the reality is that problems may arise in any work field. No company wants them to happen and every company is trying to do their part to avoid them from happening. But I was so happy that I decided to sign up with Powur; because they took care of everything. They repaired the issue and made my living room look like it did before. They even had a cleaning crew come and professionally clean my house from any dust or dirt that was created by the repair. Like I said, problems may arise with any company, but it's how the company responds' to resolve the problem that matters and is the most important factor in choosing the right company to do the job!!

1 month ago

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Verified Customer

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Jarrett

In the long run it is going to save us money. Everything about installation was great. The person who sold us the contract was very attentive and kept up with us to see how the process was going. Everything was done as fast as possible and it was a very smooth transition. Everything looks like the top of the line material compared to what I see in my neighborhood.

3 years ago

Reply from Powur Solar

Thank you so much for your positive feedback, so happy to hear that our consultants took good care of you and that you are enjoying your new system!

Dec. 4th, 2020

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Josh Moore

We got a good price from powur, but their customer service is awful. I really like our sales person, Adam, but we have had a new project manager every month. Major installation of our project completed in October, and yet, here we are at the end of March and they are sending a crew out to fix some stuff so that they match the plans.

1 month ago

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Verified Customer

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Donald

They were very easy to work with, they were always prompt in answering any question I asked. Getting is installed went smoothly and I have been pleased with it to this point. Our panels have dropped our electricity. I think this is the way of the future to save our planet so we are not so dependent on gas. This is much better for the planet.

3 years ago

Reply from Powur Solar

Thank you so much for this amazing review! So happy that we were able to give you excellent customer service and that you are saving money on your energy costs!

Dec. 4th, 2020

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Verified Customer

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Alfredo

The sales person was very knowledgeable of the system and he explained how it works and how it would benefit the customer in the long term. The system works pretty good and I feel very comfortable with it. The financing process was helpful.

3 years ago

Reply from Powur Solar

So happy to hear that you had an exceptional experience with us! So happy you are enjoying your new system!

Dec. 4th, 2020

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Verified Customer

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Tiffany

The representative we worked with was very information and patient. He answered all our questions. He has been amazing to work with. It was installed on the scheduled date and time. They finished the work in the allotted time and it has been functioning appropriately since then.

3 years ago

Reply from Powur Solar

So happy to hear that our consultant gave you excellent customer service! Thank you for the positive review!

Dec. 4th, 2020

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Verified Customer

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Ingrid

I appreciate all the work they did. They are very communicative. They really follow up with you and are really interested. Installation was smooth. They gave me a date and time and they did it all within a day. I was amazed. The people knew what they were doing.

3 years ago

Reply from Powur Solar

So happy to hear this Ingrid, thank you for your positive feedback!

Dec. 4th, 2020

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REBECCA

BIggest rip off in solar companies. Paid a fortune and they put all my panels on the wrong side of house so now my electric bill is the same as well as I have to make large payments to them

4 weeks ago

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Mike Chenail Lincoln, CA

Customer service answered all my questions and concerns. I spent slightly more for this system than I was offered, but tis system is what I need and the warranty is 30 years, 5 years longer. I wasn't looking for cheap, I was looking for quality and service.

6 months ago

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Verified Customer

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Larry

Anytime we have a question, it is always answered. The are professional. When they were installing it, they were quick and cleaned everything up. It was a very neat job. The equipment is tier one and top quality.

3 years ago

Reply from Powur Solar

Thank you Larry, it is always great to hear positive feedback.

Dec. 4th, 2020

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Dayami Pantoja Vila Miami, FL

My intention hereby is to recognize the work of the Project Manager GIOVANNA N of POWUR SOLAR and the team of electricians who did an intense job to get the solar panel system installed in my house up and running, despite the setbacks that they existed, I am very happy because this process has been a bit cumbersome and lengthy but it was finally achieved. I urge other homeowners to implement this challenge with this company that was always aware of each situation. Also thank the consultant JUAN A for always helping me. Thanks for everything

10 months ago Edited May 31, 2023

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Desiree Williams Santa Clara, CA

The consistent communication and follow through was big for us. Gloria S, our Powur Rep, was consistent from beginning to end. She was very flexible and patient when it came to scheduling times to meet as we juggled family, kids and work schedules. As new homeowners, we were learning a lot when it came to owning a home. Which can be very intimidating when making another big financial decision. However, Gloria helped us during the whole process. Always prepared, knowledgeable of what she was offering, professional, and genuinely wanted to help others save. We were also impressed with the timing from start to finish. Once we were quickly approved for financing the process began. Gloria kept us in the loop with every move that was made. Instillation was seamless. We can honestly say we had zero issues throughout the whole process. Very happy! Q

1 year ago

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Greg Holly Springs, NC

Was able to discuss with Soular Bill the options available for solar power in our area of the country, North Carolina. He was very knowledgeable and willing to discuss both the pros and cons of any installation. The timing for us didn’t work out, but as the costs have been rising with our utility bill recently, (this past summer and winter), we’ve decided to check back in with Bill to see how things compare now. So, we gained great insight by talking to Bill, without the pressure you sometimes feel that “the sale” is all he was interested in, Anyway, if your looking for someone that is both knowledgeable and explains things so that an ordinary person can understand it Soular Bill is definitely worthwhile to contact. Greg

1 year ago

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Jennifer Repp Escondido, CA

We bought our home in February and knew we would love to have solar one day but it wasn’t a priority with our remodel. Jesse was the first person to stop by and ask if we were interested and so we kept in communication with him until we were ready in October. He was always respectful of our time and once him and Mike explained how solar worked, what the installation process was, and how it would benefit us for the next 30 years, it was an easy decision to move forward in the process with them. I felt they were both transparent and honest and showed us all the different panel options that would work with our budget. We are having extra panels installed to accommodate for an electric car in the future, and even with those extra panels we are still paying way less than we were to SDG&E. Very happy with our decision so far and can’t wait to have everything installed next month! If you’re thinking about solar, I wouldn’t hesitate choosing Powur.

1 year ago

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Terry MIller Carlsbad, CA

Results far our exceeded expectations. Actually Amazing! From beginning the process of determining if Solar was something we wanted thru right sizing our system and ending with installation and use, everything was made clear and fully explained. Bill B was our contact throughout the process and was always there to explain how the system would work, the benefits of solar and just making sure everything happened as planned. No Pressure Selling and Pricing beat all the competition. Everything went exactly as promised! Bill made the whole process a positive experience. All installation went without a hitch. We could tell that the team was experienced and took a lot of pride in their workmanship. They were so quiet and completed the job slightly ahead of schedule with no interruption to our family's daily schedule. The system has been on line now for 10 months and has worked flawlessly and delivered better than promised. Our monthly electric bill has been $0/month since day 1 and that's with us running our new AC everyday August-October. In our opinion, POWUR is the only way to go: Great Support, System, Price and Service.

1 year ago

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Amanda McGill

Working with Loulita H, our Powur solar power consultant has been one of the best experiences we have had with a company. She was a new consultant, referred to us by a friend. Since the first time we spoke with Loulita, she was easy to talk to, down to earth, and very professional. There was a hiccup during our permit approvals and some leading up to our installation (no part of Powurs’). Loulita was with us every step of the way. Always keeping us updated. If we had a question she was there with the answer or getting the answer within a short time. During the hiccups she would even come and personal apologize, which I think goes a long way, even if that is of no fault of hers. We couldn’t be happier with our new solar system and being lucky enough to work with Loulita. I could not recommend her enough for her hard work, professionalism and kindness.

1 year ago

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Derek Caulfield El Paso, TX

In 2021, Halley P from Powur reached out to me and presented a very thoughtful and precise presentation for supplying my home with solar power. She had three plans ranging in scale for my household. After much discussion and reviewing the benefits I agreed to move forward with the purchase. I was very nervous about making the investment. This was due to the price tag but after looking at the value it would add to my home and the annual rate-hikes that my local electricity company was installing, the benefits vastly out weighed the risks. I am still required by law to be connected to my local power grid. So I opted out of batteries and purchased 8 panels for my home. The process went very smoothly. Mrs. P put me in contact with a great company GoodLeap to finance the purchase. With GoodLeap I was able to refinance my house and actually come out with a better mortgage (with the solar included) than I previously had. The timeline from purchase to power-on was clearly labeled in steps. There were no issues what-so-ever. Permits checked out great, roof inspection cleared. Easy and quick installation. Since installing my 8 panels from Powur my monthly bill remains at the low cost of $35 which is the minimum I am required to pay to be connected to my local power grid. I live in the high dessert region of the southwest and rely on a lot of AC from spring too fall. Still my bill remains the same. This is because I generate more power than I use in late fall, winter, and early spring. This extra power is then credited towards my bill and used in the summer months keeping my bill a constant $35. Before my electricity bill would fluctuate from $50 - $150 for just me! It is always an intimidating decision to invest in these large purchases. I was concerned with over reaching and signing up for something that would make me house-poor. The information that Mrs. P provided me put me at ease. I trusted her and what she was presenting me with. I could not be happier. I have had the panels for just over a year now. This last spring I received my first tax rebate and I will receive my final rebate this next February. You could not ask for a better agent to work with when investing in solar. Please look for Mrs. Halley P with Powur for your home!

1 year ago

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Chris Bourque Houston, TX

I was nervous at first because all of the work is subcontracted. But the price was the lowest so I took a chance. I am SO happy with the work. Powur did sub-k the work but my Powur rep and the project manager were very responsive and easy to reach. They were ready to install within a few weeks. I had to delay them because I wanted to replace my roof. The day after my roof was completed they installed. I have a friend that went with Tesla and had a completely different experience. It took a few months to get his install completed. I am also very happy with the equipment and the install. I've already convinced two of my friends to install with Powur based on my experience.

1 year ago

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Angela Scheibe San Diego, CA

My husband and I had our solar system installed in November and we were very impressed with Powr. Bill B was our Powr rep and he went above and beyond to get us what we wanted and needed. We got the solar and electrical panel upgrade with provisions for future needs such as and electric vehicle, sauna, etc. The approval process with the city went smoothly and the installation was perfectly orchestrated. We have tried other companies before, but none could give us the system and electrical panels without having to demolish our existing electrical closet. Bill was instrumental in giving us the most bang for our buck. Very happy customers!

3 years ago

Reply from Powur Solar

Thank you Angela for your positive feedback. It is always our goal to meet customer expectations, thank you for letting us know that we did!

Jan. 25th, 2021

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K. Quinn Merchantville, NJ

Horrible experience. They completed the install summer of 23. The 1st & 2nd inspection has failed due to panel not properly labeled. Now in January we are scheduled for another inspection next week. Meanwhile we have been paying the premiums for a service or product that we do not receive. Communication has been minimal. We are extremely frustrated with the entire process and would never have started this had we known how difficult it would be to complete. The most aggravating aspect is making a monthly payment for nothing.

3 months ago

Reply from Powur Solar

Hello K. Quinn,

Thank you for bringing your concerns to our immediate attention. At Powur, we prioritize maintaining open, honest communication throughout and after installation. We understand that has not been your experience, and we'd like to apologize.

While our homeowners expect a faster project timeline, several factors outside our immediate control can delay completion. We appreciate your patience as our installer continued to iron out the details of your project. After a recent review of your project, we confirmed that your solar system system's inspection has passed as of January 12, 2024.

If you have any outstanding concerns, please don't hesitate to contact our Customer Success Team whenever you can. We can be reached by phone at 1-866-GO-POWUR, email at [email protected], or chat at http://chat.powur.com.

Respectfully,
Powur Customer Success Team
1-866-GO-POWUR

Jan. 26th, 2024

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Verified Customer

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Jaime Noriega

Very hard to get a hold of. Very confusing process when changing electric companies and couldn't help explain the graphs about production vs consumption. System was not properly functioning for more than half a month before coming to fix issue.

3 years ago

Reply from Powur Solar

Jamie, we are sorry to hear that your experience is less than stellar with our company. Your feedback is very valuable in terms of setting up better training for our Sales team members, I will let management know more training on how production vs consumption works is needed!!!

Jan. 4th, 2021

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Verified Customer

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Anonymous

When I need help with an issue, they are always available. There were a few hiccups but the situation was resolved. Their customer service is there to give me the information I need. The employees are tenacious.

3 years ago

Reply from Powur Solar

Thank you for your positive review and thank you for your business!

Dec. 4th, 2020

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Verified Customer

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Lisa

Our rep was very knowledgeable and helpful. The first installation was very bumpy and didn’t go well but the associates did everything they could to make it up for us.

3 years ago

Reply from Powur Solar

Thank you for your positive review! So happy to hear you were satisfied with your experience with Powur!

Dec. 4th, 2020

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Verified Customer

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Roberto

They’re a great company. I have no issues. All my questions are answered in a prompt manner. What they offered sounded great and everything was done properly.

3 years ago

Reply from Powur Solar

Thank you so much for your positive feedback!

Dec. 4th, 2020

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Verified Customer

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Jose

Really nice equipment. It is really good and powerful. They are really reliable and any help or question I have, they are there to help. They did a nice job.

3 years ago

Reply from Powur Solar

Thank you for your positive feedback!

Dec. 4th, 2020

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Verified Customer

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Duan

The company provides good service and we can save a lot on energy, so that is quite impressive. So far everything works good. It did take more than seven works to get it turned on. Other than it went smoothly.

3 years ago

Reply from Powur Solar

Happy to hear that you are saving money and enjoying your new system! Thank you for your positive feedback!

Dec. 4th, 2020

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Verified Customer

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Robin

Overall it has been a great experience. I would recommend them to anybody. Great communication. They keep in touch very much and keep me updated with things I need to know and are always available when I need them.

3 years ago

Reply from Powur Solar

Thank you for the positive review!

Dec. 4th, 2020

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Verified Customer

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Marscel

Instillation went smoothly. I have a hundred and five percent solar power. Everything seems to be working fine. I have recommended them to my next door neighbor.

3 years ago

Reply from Powur Solar

Thank you so much for your positive review! So happy to hear you are getting the most from your system!

Dec. 4th, 2020

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Roger Ivy Tucson, AZ

As soon as our solar system was started my next electric bill was over $100 dollars in credit. I started saving immediately. And when I had questions about my system Amandia helped me. She was very knowledgeable and most helpful.

11 months ago

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Rodrigo Choto Los Banos, CA

Felipe M thank you for the great service from start to finish and still continue to communicate even after job was completed. I had the best experience when solars were installed at my home and also referred to my nephew and he as well had a very good experience as well. We will continue to refer you and I couldn’t be any happier with my installation and my credit that was returned to me from my solar and most of all only paying $80 for PG&E.

1 year ago

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Jonathan C. Southport, NC

My wife and I had solar panels installed in September. We have been pleased with them so far. Lenny F has been our quarterback for the whole installation process. He is phenomenal. He answers all of our questions and addresses all of our concerns in a timely manner. The best part is that our power bill has dropped fifty dollars every month since installation. ☺ Hopefully it will continue to drop. If you want solar power for your residence, give Lenny a call. He won't do you wrong. ☺

1 year ago

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John E Steele Greeley, CO

I have had my solar for about a year now. I am really impressed with how it works. It was nice to have the AC on all summer and only pay the power company less than $15 dollars a month. Installation went very smooth. Winter months should be like the summer months with power consumption. I am very pleased with how Halley explained everything and how it works. Thank you very much for your time and effort. Thank you, John Steele

1 year ago

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Theresa D Orange City, FL

We decide to install solar on our house after our friend told us of their savings after putting solar on their house. They recommend Powur as the company we needed to talk with. We could not be happier with our experience. Our Powur Representative made things easy by answering all our questions and guiding us in equipment and finance selection. He was proactive in communicating until the solar was working.

1 year ago

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Anay Garcia Houston, TX

Thank You Powur!! loving my new Eco Home , and Thank you to Antonio B as my consultant who did an Amazing job throughout the process very professional, he went above and beyond to explain any concerns we had about the system and follow up with us throughout every step.Definitely recommend this company if you want to go solar . Thank you Powur and Antonio B.

1 year ago

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SuperColeman88 Fort Worth, TX

Powur installed Solar on 3 friends houses and I was interested to see how it all works. So I watched the installs very carefully and the quality was Immaculate. So I asked what all this cost and what are the benefits. They gave me the sales pitch and said I’ll com back in a few months to see my friends savings. After that I was sold and decided to join the team. The proof was in the pudding.

2 years ago

Reply from Powur Solar

Hey there! We really appreciate you taking the time to spread the word about your experience! We’re thrilled you’ve decided to join the Powur family and that you’ve received the premium level of service we pride ourselves on. Enjoy your new solar system and enjoy your lower utility bill!

Dec. 16th, 2021

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Sharee Salles

This company has made my solar experience a source of stress and nothing else. The solar failed inspection 4 different times and Powur will refuse to admit it is on them. Their blame their install partners and completely ignore the fact that my contract was with Powur and so therefore all responsibility falls on Powur. This whole process took over a year. Powur has refused to compensate me for the issues I have had and has fought that none of this is their responsibility. They blame their install partner and that is all. I will never recommend Powur and am regretting using them!

5 months ago

Reply from Powur Solar

Dear Mrs. Salles,

Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always look for ways to improve from a homeowner's standpoint. Feedback like yours will ensure we implement the necessary changes as we continue to grow. Although we experienced some challenges throughout the completion of your solar project, we are pleased to note that your project passed inspection in August 2023 and your system is fully operational and producing very well. We're also pleased to note that you received full reimbursement of your loan payments from February (Date of the first final inspection) until August (Date of passing inspection).

If you have any future questions or concerns, please don't hesitate to contact our customer success team via email at [email protected], chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR.

Respectfully,

Powur Customer Success Team
1-866-GO-POWUR

Nov. 16th, 2023

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Lee Ann lembo Stuart, FL

Less than one year 31 panels later we have experienced 3 very bad leaks. 2 are still active for months after we were told they were fixed. Due to non-responsiveness leaks have caused a lot of internal and external damage. Internal we have mold forming in our attic, electrical damage , wood damage, roof and tile damages. We have been told by two independent companies install was done incorrectly. Wires are hanging unprotected. Very fearful house will go on fire and human life will be lost. We feel we were scammed. We are not even saving on our electric bill. We want all damage caused by incorrect installation taken care of. We want to stop doing business w Powur. Panels off repairs done loan sponged We want Powur to own up to the mistake and make it right

6 months ago

Reply from Powur Solar

Hello Lee Ann Lembo,

Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.

Our Executive Escalations specialist has reviewed your concerns and identified that our Operations and Maintenance department has been working with you to address and resolve the items that you have brought to our attention. To include your request to bring your roofer as per our last communication to you on Friday 10/20/23 Please reply to the email thread from that ticket for additional help. Alternatively, you can reach us by email at [email protected], via phone at 1-866-GO-POWUR, or by chat at chat.powur.com. We look forward to resolving this for you soon.

Respectfully,
Powur Customer Success Team
1-866-GO-POWUR

Nov. 13th, 2023

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Tyler T-Ride Haughness

A quick honest review here. Initial meeting went well. They did a good job with design, communication and the initial part of the process. Now for the instal. The panels were up in 4 months. Now the finished instal was suppose to be done in May. This is when we started paying for the loan. However there was no electricity being produced. The company sent us equivalent gift cards for the amount we paid.(this was a nice gesture but does not replace actual money). So then they were finally up and running the last week of August. We were happy and understood that sometimes companies run into bumps. The panels worked for less than 17 days. Then the system stopped. It needed a new part that has been delivered. That was a month ago. We have been paying for both electricity and our loan for 2 months. We received a lean in the mail on our property for not paying for the work done from the subcontractors this company hired.. So…. Apparently not only are we paying for equipment that does not work, we are being come after the contractors this company hired. We are currently trying to get out of this contract. They have not been helpful what so ever. Now if this was up and working in May as expected, there would be no problem, but we are over a year in this process and just trying to get out. Unless something changes I would highly recommend staying away from this company until the set up contractor situation gets fixed. Why are the contractors coming after us, when they should get paid by Powur Solar.

6 months ago

Reply from Powur Solar

Hello Tyler,

Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.

Our Executive Escalations team member contacted you on Monday, October 9th, to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon.

Respectfully,
Powur Customer Success Team
1-866-GO-POWUR

Nov. 13th, 2023

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Turin Johnson Greenville, SC

Worst company ever! I would give them 0 stars if possible!! I've had my system over two years now and it's worked maybe 3 or 4 months. The installers (SmartSun) are the absolute worst and as incompetent as they come!! They have no office phone number and no website. I see why, as they are trash! They have had to come out so many times I've lost count. Took them over 7 months to fix my system one time. Powur does nothing but give you lip service and puts you back with the same incompetent installers. I have been repeatedly lied to by Powur and SmartSun and have the emails and texts to prove it. This has been the biggest mistake of my life getting solar with this trash company!!

6 months ago

Reply from Powur Solar

Hello Turin.

We are grateful that you've taken the time to inform us about the issues you've experienced. At Powur, we pride ourselves on being transparent and honest throughout the solar system installation. Our top priority is ensuring you feel safe and satisfied with our customer service. We want to do everything we can to help you out.

Our Executive Escalations specialist has reviewed your concerns and started a case with our Operations and Maintenance department. They're working hard to find a resolution and address your problems. The last time we talked was on Wednesday, October 4th. If you need a quick response, please keep responding to that email thread. You can also reach us at [email protected], call 1-866-GO-POWUR, or chat at chat.powur.com. We're eager to help you out and resolve this matter as fast as we can.

Best regards,

Powur Customer Success Team
1-866-GO-POWUR

Nov. 13th, 2023

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Robin Prater Tracy, CA

I thought I did my homework when choosing this company. Obviously I didn’t . I have had nothing but problems with this company from the start of my project a completely throughout. They placed these conduit pipes running completely down the front of my house an along my two garages. It looks hideous! I was told my design was with the city of Tracy for 3 months for the revised plan. When I called the city I was told they just got the revised plans on 7-11-23. Panels was installed back in April. Tracy permit department did a 3 day turn around . This is causing me monthly payments to the finance company an PGE. Gabriel with true green electric is also a joke! I wouldn’t do business with these people either if I was you. Sale agent Wally an PM Barbara zero accountability for there non responses a mistakes. I already see this situation going to court.

7 months ago

Reply from Powur Solar

Hello Robin,

Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always look for ways to improve from a homeowner and Powur consultant standpoint. Feedback like yours will ensure we implement the necessary changes as we grow. We see that your project manager is actively communicating with you and addressing your concerns. Please do not hesitate to reach out to them directly for additional information. You may also contact our Customer Success Team at your earliest convenience so we can assist you further. We can be reached by phone at 1-866-GO-POWUR, email at [email protected], or chat at http://chat.powur.com.

Respectfully,
Powur Customer Success Team
1-866-GO-POWUR

Nov. 13th, 2023

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Raul Carlos San Ramon, CA

Terrible customer experience + Non stop change requests due to terrible project management. I've been waiting since March to get my solar panels. I've been requested to sign three different contracts with different dates + addendums + change of addendums. When I asked why? I received messages stating that I need to sign in order to continue the process. I signed the last contract and weeks have passed, no updates, the project manager does not respond to email, does not give a call. Through the process they firs confirmed they could install the panels in my existing roof (after they sent two different inspectors to deeply review the house). In the day of install I only received 1 text message sayin the installation was cancelled (no call, no email, nothing else). In the following months I was asked to partially replaced my roof, fully replaced my roof, wait for new permits, wait for more changes... all with not ONE call from the project manager, not ONE call from the roofing coordination but just based on me reaching out and doing the management work with the support team and the sales contact. As of today I'm still waiting... with the double of the original cost and no installation date on sight.

7 months ago

Reply from Powur Solar

Hello Raul,

We want to express our gratitude for taking the time to share your experiences and challenges during your solar project. Your insights are instrumental in helping us provide the best possible service, and we want you to know that we hold your concerns in the highest regard.

We deeply regret any instances where you may have felt that our communication fell short of your expectations. Please accept our sincere apologies, and rest assured that we are fully committed to using your feedback to make necessary improvements in our processes.

It's essential to recognize that while a typical solar project typically spans around 180 days for completion, there are variables beyond our control that can occasionally lead to extended timelines. In your particular case, In your particular case, your project has surpassed this mark by only a few weeks so far due to unforeseen challenges that surfaced after the Site Visit. We discovered that your roof required partial reroofing within the solar installation area. Your request for a full reroof with presidential shingles was accommodated, and and went the extra mile by offering a generous discount for the removal and reinstallation of the solar panels.

Upon a thorough review of our communication records, we identified several instances where your dedicated Project Manager and a team member from the Executive Escalations Team proactively reached out to provide updates and coordinate necessary actions. Your patience and understanding during this process are greatly appreciated as our internal teams diligently work towards resolving the intricacies of your project. Our unwavering goal is to ensure that you can start enjoying the numerous benefits of solar power as swiftly as possible.

If you find yourself in need of further assistance or have additional questions, please don't hesitate to reach out at your convenience. Our team is here to assist you, and we're readily available by phone at 1-866-GO-POWUR, email at [email protected], or chat at http://chat.powur.com.

Respectfully,
Powur Customer Success Team
1-866-GO-POWUR

Nov. 13th, 2023

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Nicole Williams Los Angeles, CA

I was quoted a 12-16 week project because of Los Angeles permit approvals, and it took 8 months. As far as I can see, the major delays laid with the subcontractor not understanding the permitting process for new structures and not caring enough to try and work through it. They were content instead to blame the city. On the approval side, we were held up 2-3 weeks in our final certificate of occupancy because the sun-contractor failed to submit the proper photos. We also lost 3 weeks waiting to turn the system on because no one mentioned until the day someone showed up at my house to turn it on that we needed wifi to enable the meter. They eventually got that part sorted, but it just points to a breakdown in communication and poor attention to detail. For months I have been asking my project manager to escalate problems with the sub-contractor, but I’ve received no follow up on that.

7 months ago

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Christina Bowen

We had our system installed more than a year ago and our electric bill barely dropped. We contacted them and they said it might be because they installed it in a partially shaded area and agreed to pay to have the surrounding trees removed. They asked that we get a few quotes from tree removal companies, which we did and then never heard back from them. I’ve called and emailed several times and they either act like they don’t know what I’m talking about or tell me “someone will get back to me”. This company is the worst and I would leave a zero star rating and have them come pick the entire system up if I could.

8 months ago

Reply from Powur Solar

Dear Christina,

We sincerely appreciate you taking the time to bring this issue to our attention. Our team at Powur is committed to open and transparent communication during every step of your solar system installation. We understand that customer service is of utmost importance, and we want to ensure that your experience with us reflects that value.

After carefully reviewing your concerns, our Executive Escalation specialist has connected with the Customer Care supervisor assigned to your case. We understand how frustrating this situation must be for you, and we sincerely apologize. Our Care supervisor has confirmed your version of events and is working to resolve the issue.

Our Care supervisor has asked for a shade analysis to address your concerns quickly and will email you to discuss the next steps. Our Care Supervisor will be your primary contact until we care for your matters.

We understand that this process may require some patience, and we want to express our gratitude for your understanding and cooperation. We look forward to speaking with you soon and hope to keep your trust in our services.

Sincerely,
Powur Customer Success Team
1-866-GO-POWUR

Aug. 3rd, 2023

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Verified Customer

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M. Manyweather

Once the contract was signed I never heard from the sales agent again. I was dealing with a new person/company with no real explanation of the parties. My roof was not checked prior to install and wouldn't have been if I had not insisted. Today, I don't even have Solar but I keep getting these requests to review which is evident that there was no follow through.

3 years ago

Reply from Powur Solar

Thank you for your feedback, I will get your info over to our Operations Team to see how we can get this resolved for you.

Jan. 4th, 2021

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Verified Customer

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Martha

Once installation was done there were a couple of issues, we had broken roof tiles and it took three months for us get the monitoring program so we were not happy with that part. The whole system went down during a storm and we didn’t have access to the backup battery. They need a service oriented person for once the system is up an running to explain how it works and make sure things are programmed correctly.

3 years ago

Reply from Powur Solar

Thank you for this very constructive feedback, I will let the Ops Team know that we need to get someone in place for system issues post installation.

Dec. 4th, 2020

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Verified Customer

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Patrick

We have a couple of issues, not so much with the technology but with their communication. I have not been able to get in contact with them lately. We have not received our five hundred dollar amazon gift card.

3 years ago

Reply from Powur Solar

Oh no! I place an additional request for your card to be sent, I am so sorry for the delay in getting that over to you!

Dec. 4th, 2020

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Verified Customer

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Pat

They’re real good. We hardy have a power shortage. I saved a lot of money but they should make it cheaper so that more people will buy it.

3 years ago

Reply from Powur Solar

Excellent, so happy to hear you are enjoying your new system!

Dec. 4th, 2020

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Verified Customer

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Tatanisha

Communication is a little off. They need to work on communicating with their customers. There has been confusion. Still from my understanding that the equipment is good it is just their customer service that needs improvement.

3 years ago

Reply from Powur Solar

Thank you for the feedback Tatanisha, I will let the team know and make those suggested improvements.

Dec. 4th, 2020

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Verified Customer

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Dekendrick

Communication sometimes took a little longer to get handled things than expected but it installation was done quickly. I heard so many good things about the company and they are good I just had high expectations.

3 years ago

Reply from Powur Solar

Thank you for your positive feedback!

Dec. 4th, 2020

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Verified Customer

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Stacy

The set up was easy. It takes around two months for the solar company and the electric company to get there stuff together but having a 20 dollar electric bill is nice.

3 years ago

Reply from Powur Solar

Excellent! So happy to hear you are saving money and enjoying your system!

Dec. 4th, 2020

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