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Pink Energy

Name: Pink Energy
Rating: 2.7

2.7

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83 User Reviews

4.8

Overall Score

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2.7

star star star_half star_border star_border

83 User Reviews

4.8

Overall Score

Compare

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Company Details

Workmanship Warranty

25 Years

Equipment Warranty

25 Years

States Serviced

Number of Reviews 83

info Source of Information

error This company may not service all states.

See states serviced

LAST UPDATED: March 15th, 2023

Pink Energy, formerly POWERHOME Solar, is out of business.

Due to customer dissatisfaction resulting from faulty Generac solar equipment, Pink Energy has closed its doors permanently.

Pink Energy is one of the fastest-growing solar companies in the United States. It is headquartered in Mooresville, North Carolina, and specializes in solar energy and roofing services.

The company was founded in 2006 as Rescomm. In 2014, the company rebranded and became Pink Energy and Roofing.

In 2020, Pink Energy was ranked number 255 on the Inc. 5000 list of fastest-growing private companies in America. Pink Energy also boasts that it was ranked seventh nationally among residential solar installers by Solar Power World — making it the number one residential solar company in the Southeast and Midwest.

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The Good

Cost Information
$0 Down, 100% Financing
Energy-Saving Upgrades
Lengthy Warranties
No Subcontractors

Cost Information

Pink Energy doesn't provide any exact pricing information on its website. This is completely expected within the industry as the cost of each solar system will vary from property to property.

Pink Energy explains that solar panel prices depend on your current energy consumption, the direction your home faces, the amount of sunlight your roof receives, and more.

However, we applaud Pink Energy for including all the components that will affect your solar system's final price.

The company states that you will be given an all-inclusive price for your system and the final price will be based on the following factors:

Installation Equipment — This includes solar panels, inverter(s), wiring, conduit, mounting racks, and mounting hardware
Custom Designed Solar System — Once you sign a contract, you will work with the Pink Energy team to start designing the system, filing permits, and getting set up for installation
Time and Date for Installation — On the agreed-upon date, a Pink Energy team will carefully inspect and install the solar panels, ensure they're functioning properly, and clean up afterward.

For many homeowners, trying to figure out the total cost of their new solar system can be like pulling teeth. We appreciate Pink Energy's transparency and providing consumers with at least some general information on exactly what will affect the total cost.

$0 Down, 100% Financing

Pink Energy offers $0 down, 100 percent financing to qualified homeowners.

The website doesn't exactly say the qualifications, so you will need to contact the third-party lender directly for complete details.

Additionally, the company occasionally runs promotions offering savings to customers. As of this profile update, Pink Energy offers a rebate for 12 months of free solar for new customers based on the system you choose, customer usage, and your monthly loan. The actual rebate value varies depending on the customer.

Energy-Saving Upgrades

The company's most popular package includes a solar panel system with solar panels and backup battery power in case of a power outage. When you purchase this package, you also get the following energy-saving upgrades with your purchase:

LED lightbulbs
Showerheads
Blown insulation
Nest thermostat
Attic staircase cover
Attic baffles
Hot water heater blanket
How water temperature card
Faucet aerators
Smart power strips

Lengthy Warranties

Pink Energy boasts that it has some of the highest-quality solar panels that come with superior reliability and performance. Because the company fully believes that its solar panels are superior, all panels come with a 30-year linear power performance guarantee and a 25-year product workmanship guarantee.

Additionally, the panels that Pink Energy uses guarantee that your panels will operate at 80 percent of their original capacity after 30 years.

Pink Energy also offers a 12-year warranty on solar inverters (don't worry, you can purchase an additional 13 years of coverage to match your solar system's 25-year warranty).

No Subcontractors

Pink Energy doesn't hire subcontractors. Instead, the company's team consists of fully licensed electricians, with unlimited general contractors license and unlimited electrical contractors license.

Pink Energy is also a GAF Master Elite roofer. In addition, the company has multiple employees who have completed either OSHA 10 or OSHA 30 training, and the project engineer/design manager is NABCEP-certified.

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The Bad

No Option to Lease
Not Available Nationwide

No Option to Lease

Homeowners looking to get a solar lease or PPA for their new system will have to look elsewhere.

While a solar lease or PPA can be a great solution for many homeowners, Pink Energy has several reasons for not offering these financing solutions.

The first and foremost reason Pink Energy doesn't provide solar leases is that it believes that everyone should own their power. When leasing, a third party essentially owns your solar system.

While there are some positives to a lease (the fact that you can get a solar system for little or no money down, you avoid the responsibility of repairs and maintenance, etc.), there are also a few negatives — the main one being that you lose control of your roof.

As leasing companies aim to maximize their profit, you could end up with a lot more panels than you wanted, the panels will be placed where the company wants, and you have to worry about selling the lease to another person should you move before the lease is up.

The second reason Pink Energy doesn't offer solar leases is, so you (the homeowner) get the maximum return on your investment.

Not Available Nationwide

Pink Energy is only available in 15 of the 50 states.

Georgia
Kansas
Missouri
Pennsylvania
Texas
Illinois
Kentucky
North Carolina
South Carolina
Virginia
Indiana
Michigan
Ohio
Tennessee
West Virginia

The company is still young and growing, so it may be available to residents of other states soon, but there is no timeframe for when service areas will expand.

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The Bottom Line

If you've been thinking about renewable energy and reducing your carbon footprint, we recommend looking into a company like Pink Energy. The company specializes in solar systems and has even received a few awards praising its customer service and business model.

With this solar company, you only have two financing options to choose from (buy or loan), but the company gives a clear explanation of why that is.

In addition, we admire Pink Energy's transparency when it comes to pricing. Although the company doesn't give any exact pricing information (since every system will vary depending on the house, location, panel placement, and more), we appreciate the fact that Pink Energy goes into some detail about what will be included in the final cost — giving you an idea of what to expect.

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User Reviews

Star Rating

2.7

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83 Reviews

Review Breakdown

5 grade

28%

4 grade

10%

3 grade

10%

2 grade

1 grade

48%

Sentiment Criteria

Value

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star star star star star

Cheryl Lloyd Winchester, VA

Mrs. April C is a true blessing! I loss power due to the snow storm, and the backup solar and battery systems didn't work. I spoke with several PWS agents who could not help me. And then I spoke with April C, she answered my questions and immediately scheduled a service appointment to address the issue. She also arranged to reimburse me for the loss of groceries due to the failure of the load management system.

2 years ago

Reply from Pink Energy

Cheryl, thank you for sharing your experience with us. Indeed, it is our goal to always help customers, and we are very glad we could do that for you. Thank you.

Feb. 15th, 2022

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MrsP Moneta, VA

So far an excellent experience. Honest and smart sales personnel. Excellent installation team. Caring support personnel. System gets inspected by the county next week then turned on by us and Southside Electric. Will let you know how the last steps go. So far the rating is excellent. Can't wait to do our share to help Mother Earth and to see the electric bills go down.

2 years ago

Reply from Pink Energy

Ha, love the Mother Earth reference! Yes, it's all of our jobs to take care of her. You're doing that by going solar. All of our best to you!

Feb. 15th, 2022

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Andy Henderson Alexandria, IN

Great company and product, but the communication is extremely lacking. We signed up to get the unit in July 2021 and was told it would be installed before the end of the year. It wasn’t installed until the middle of January 2022. We went several weeks with no word and when we did get word it was through a text; so impersonal. The text read the same every time “we are finalizing your system and we will call to make arrangements for install in 2-3 weeks”. This happened 4 months straight. Those and his installation crew were awesome!! He explained how the system works and answered questions that he could. I hope going forward the company doesn’t just leave us in the dark, as far as the rebate and paperwork needed for taxes.

2 years ago

Reply from Pink Energy

Hello Andy, We do appreciate your feedback, as we do want to provide the best communication to our valued customers. We are working to better the process with of the preferred contact methods for our customers. Our representative will be reaching out to you to address any questions or concerns that you may have to better your experience here wit PowerHome Solar.

Jan. 25th, 2022

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Jeff in MI Saginaw, MI

Overall, very satisfied with whole system. Everyone was a professional, and took their job very seriously. The project planning, and execution was not without glitches, but every issue got addressed quickly, and to my satisfaction. I am an engineer and have managed many projects myself, and I give these guys high marks for the coordination of the whole project, from beginning to end. Inspections went very well - it is clear the installation crew did a high-quality job. I agree with other reviews that these guys are not the lowest priced option, but I have always believed that you get what you pay for. I watched these guys like a hawk during installation, and they did very good work. I did catch one rather significant error, and they corrected it immediately. Bottom Line: we installed a 7.4 kW system and the system has been producing anywhere from 10 kWH to almost 40 kWH each day for the first month of full operation, with a peak generating capacity of 6.7 kW. I will be anxious to see the impact on the first full billing cycle, which will be next month’s bill. So far - very satisfied.

2 years ago

Reply from Pink Energy

Hello Jeff!

We are extremely pleased to hear you are satisfied and any concern has been addressed. If there is any further assistance needed please feel free to reach out to our Customer Solutions Department to receive the additional assistance that you need.

Customer Solutions: 833-423-1132 opt. 3

Thank You!

Oct. 27th, 2021

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Timothy Foote Detroit, MI

We had 16 Solar Panels installed, in April 2019. So far, everything has worked well. Our electric bill has been about 1/4 what it used to be. We are perplexed, though, with the news of Power Home Solar (aka Pink Energy) has closed its doors. Questions about the 25/30 year Warranty and maintenance seem to be pertinent, at this time. Financing has worked smoothly, with only minor issues with Government Tax Credits. In fact, we hope to have our entire system paid off, in about a year and a half; well short of the projected 20 years.

1 year ago

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Gary Johnson Ellijay, GA

Installed and operational. Actually works very well but properly installed as backup for all my critical services, seems to have lowered my power bill, and backup works well. Customer service is very hard to get to and they have bee out 3 times and still have not resolved my issues! The tax benefits are significant and help justify the high price! I need a direct number for customer service so I can discuss my situation with a technical person that can clearly define my issues and we can get it fixed properly. If those issues are resolved my only complaint would be the hard to navigate customer service process! The syste, panels and battery back up all work well, but getting service is a real issue!!

2 years ago

Reply from Pink Energy

Hi Gary, we are glad to hear that you are enjoying your system! We have located your account in our system and will send your contact information over to our team so they can better assist you with your technical issues. We appreciate your patience.

Apr. 5th, 2022

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Clydesdale 528 Warrenton, VA

I had to wait 2 weeks for repair service. But once rhe technicians arrived they diagnosed the problem and made the appropriate repair. The technicians went beyond that and replaced all the simular components with updated ones to obvert any future equipment failures.

2 years ago

Reply from Pink Energy

Hello,
We appreciate your feedback and we happy our technicians were able to provide you with the best service possible. We are working on improving each area within our company to express the value of our customers. If you need any additional assistance, please let us know. Thank you!

Jan. 24th, 2022

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Pam Miller Charlottesville, VA

Installation was quick and the workers cleaned up afterwards. Had a problem with an error code on the number 2 battery. Called in and requested a call back. Got a return call within 15 minutes. Due to recent snow and ice we were unable to get to the box and so Tech support had Generac fix the issue remotely. I highly recommend this company.

2 years ago

Reply from Pink Energy

Hello Pam,
We are so happy you have had a great experience with PowerHome Solar so far and that we were able to help you out so quickly. We love hearing that our customers are having the White Glove Experience!

Jan. 21st, 2022

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Clifton VanArtsdalen Shickshinny, PA

That five star rating is for today. It does not represent the total experience with power home. The representative I worked with today answered all my questions and is helping me. But I have experience a difference between verbal expectations an actual written expectations

2 years ago

Reply from Pink Energy

Hello Clifton,

We truly appreciate your feedback regarding your recent and past experience! It is a pleasure to know that you are pleased with today's performance. We are working diligently on enhancing each area within our company to express the value of our customers. If you have any additional assistance that is needed please be sure to contact us!

Thank you!

Dec. 28th, 2021

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Tammy Davis Willow Springs, NC

Over all it took to long to get my solar panels fix. It took four different crews to come out .last crew is the one that got everything right without a problem. I want to thank the young lady that made everything possible because she went above the call of her job to make sure everything went right and send the most awesome crew that respectful and so helping. Thank you Allison props

2 years ago Edited December 31, 2021

Reply from Pink Energy

Tammy,
We are so happy to hear that you have had a great experience so far. Congratulations on going solar and please do not hesitate to let us know if you need anything in the future!

Dec. 3rd, 2021

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Charles Ghent Bristow, VA

Alison from the customer service department has been a big help and was very proactive in making sure we were kept in the loop with our recent issue. Really want to thank her for her diligence in making sure our service was complete.

2 years ago

Reply from Pink Energy

Thanks for the review Charles! We're glad to hear about our team going the extra mile with our clients. That's what we're all about!

Nov. 23rd, 2021

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Dick Larkins Toronto, OH

When we have issues they do come back as many times as they have to til they get the issue solved. We don't like how the snow lays on the panels and we can't get up on roof where they are to get them cleaned off...wish they had some kind of heating unit to melt the snow...

2 years ago

Reply from Pink Energy

Hello Dick,

We truly appreciate your feedback and understand your concerns regarding the snow being on the panels. Regarding the snow being on the panels, there is an option to purchase a snow rake. PowerHome does not sell this but can direct you in the right direction to purchase. If you have any additional questions or concerns, please feel free to contact us.

Thank you!

Nov. 23rd, 2021

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Frank Cochran Kansas City, MO

They seem to be a very good company. The only issue I have had is that instead of them following up when they have had an issue that could not initially be resolved, I have had to call to get the follow up. Many times when they do "attempt" to call, my phone does not ring and suddenly I see a voice-mail pop up. Overall, I have been very satisfied with their service, quality of work, and their overall responsiveness when needing help with any issue surrounding the solar power installed at my home

2 years ago

Reply from Pink Energy

Hello Frank,

Thank you so much for your feedback. We are completely apologetic for the delayed communication and are pleased to know that you are overall satisfied with your solar experience and system. However, to ensure that you receive the most reliable communication I want to provide you with our Customer Solutions number which is 833-423-1132 option #3. In addition, a representative will reach out to you to provide their contact information as well. Again, thank you so much for your feedback and we look forward to working with you.

Thank you!

Nov. 8th, 2021

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Zonda Lafayette, IN

They were punctual and courteous. Very professional and did an excellent job. They explained everything they were doing. Anything that wasn’t working initially, they were quick to send a skilled technician to correct it. Now everything works great.

2 years ago

Reply from Pink Energy

Hello Zonda,
We are so happy to hear that you had a wonderful experience with our staff and Powerhome Solar and that you are happy with your systems performance! We pride ourselves on white glove service and I am happy to hear you received that.

Nov. 2nd, 2021

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Darla Burghdoff Saline, LA

After much deliberation, we decided to install solar with PHS. The crew was very efficient and professional in the installation. My only complaint was that the electrician was in a hurry to leave and proceeded to go through the instructions of the monitoring/control panel so fast that I could not keep up. I told him so. So he tool my cell phone and took a video of what he was trying to explain....still confusing. I watched the video several times, but again, so fast I had a hard time following or knowing what it all really meant. Mind you we are in our late 60's to early 70's...so not as quick as a 30 something. Our light bills have not been $20 like we were led to believe. When I called them I was told it might take 3 months to adjust. 3 months?! In the meantime we are paying light bills plus the monthly fee for the solar panels. Then we got a call from the loan company that PHS uses. They now want us to refinance our mortgage and roll in the full cost of the system! That was not talked about before. We just refinanced a year ago....not sure I want to go through all that again. Will need to hear what they have to say. It will save us money they said....yeah, like the solar panels do?! Not seeing it yet. Guess this is more for younger people. We'll see.

2 years ago

Reply from Pink Energy

Hello,

We appreciate your feedback and we are actively looking to locate your account so that we can reach out to you. Could you please verify the state you are in? We are truly sorry you do not feel you were given enough time to understand the system and we would like to reach out and help walk you through it again. We can also end you the user manual for any future reference. As for your system production itself, we will gladly pull up your monitoring account and verify that everything is operating as it should once we can verify the account itself.

Please get back with us regarding the state your account is in and we will reach out as soon as possible.

Sep. 22nd, 2021

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Reef Morse Westland, MI

Cost was a bit high but the installers were excellent. Got approval to turn on the unit in a week. Only difficulty was that the array was located under a big tree that had to be cut down. I bought a 4.3 kW array and have been getting 20-25 kWH on sunny days. I want to expand the system as I have an electric car. All in all a pleasant experience with few glitches.

2 years ago

Reply from Pink Energy

Hello Reef,

We truly appreciate your feedback! If you are still interested in expanding your system please respond with the name that is listed on the account. Once confirmed, I will follow up with a phone to further assist you. We look forward to working with you!

Thank You!

Oct. 27th, 2021

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Philip McPherson TX

The replacement of my failed inverter went well. The technicians were well versed in what they needed to do. One challenge they had was the van they were given to use for the work did not have all the tools necessary to properly perform the task.

2 years ago

Reply from Pink Energy

Hello Philip, I am happy to hear that your site visit regarding your inverter replacement went well. A representative will be reaching out to you to retrieve more information regarding the challenges that the crew on site endured. We do appreciate your feedback.

Feb. 4th, 2022

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Thomas Diggs III Poquoson, VA

I am not experiencing as great of a savings as I thought I would. I am breaking even after paying the bills. I am also disappointed with the snap fuses blowing out and I have to catch it myself. The monitoring of the system is not what I thought it would be. It takes a couple of weeks to get a repair and at least a couple of hours on the phone to get someone. The service people coming out, however, are great and work diligently to fix any problem I have.

2 years ago

Reply from Pink Energy

Mr. Diggs,
We will be reaching out you in regards to your review to try and help answer any questions or concerns you might have. We are happy that you have had a great experience with our service team, but do want to ensure that all your questions and concerns have been answered.

Jan. 26th, 2022

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Jewel Richardson Livonia, MI

They always respond quickly to any questions or problems we experience. We have been very happy with their services. We have had several outages since the panels were installed. It has been a relief to have the backup power.

2 years ago

Reply from Pink Energy

Thanks for the review! Helping our customers own their power is our mission and we're glad to hear we've helped you do that!

Nov. 23rd, 2021

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Chrysisse McDonald Knoxville, TN

The snaps keep failing. We do not have satisfaction that the system will work and produce power when needed. In 10 months of operation we have needed repair of parts four times. That is unacceptable! Although Power Home has been good about changing the damaged parts, the reliability is in question. I am on oxygen and need a concentrator to provide supplemental O2. Reliability is essential!!

2 years ago

Reply from Pink Energy

Hello Chrysisse,

We completely understand your concerns regarding the system performance. A representative has tried to contact you last week to address any additional concerns. First chance you have to respond to the email that was additionally sent, please feel free to do so. We want to assure you there is stability with your system and we will complete any service to ensure the same mistake is not repeated. I have confirmed your system is doing great and hope this continues. We truly appreciate your feedback as a valued customer of PowerHome.

Thank You!

Nov. 22nd, 2021

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Vigilante4 Justice Princeton, IN

Buyer BEWARE; We spent 2 hours with a regional manager, young guy (22). We were very impressed with his salesmanship. He had all these graphs on his iPad and our usage which was 9kw per day average. We asked tons of questions. He told us he’d go to his car and send us a complete quote from his car before he left the driveway. That didn’t happen l…he didn’t even send me any kind of quote.. and then when I asked him to please send a full quote explaining the type of panels how many there are the warranty and what the entire contract terms, he then asked where do you want me to send it. I told him and then he went on to say well our contracts are proprietary….I’m like….ok,?????so….what are you hiding?! Do you expect me to spend $65,000 on your word??? Just send me the contract. Well guess what? It never came. He knew he quoted us way too high and this company clearly does not want any competition or want you comparing their price and what it includes to someone else’s otherwise theyd have no problem giving you a full quote so you know what you’re getting.

2 years ago

Reply from Pink Energy

Hello,
I apologize for the bad sales experience you had with one of our sales team members. I would love to reach out and speak with you but I am unable to locate your account with the username provided. If you could please give us the name on your account we will have someone reach out to you. I do want to assure you that Powerhome Solar basis it’s price on current market values and we do not want you or anyone to feel that we are not being honest or upfront. I look forward to your response so we can reach out and discuss this further.

Nov. 2nd, 2021

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D & K Cleveland, TN

This company gets a 3 rating because a fantastic field representative did a great job of explaining my homes requirements. The initial salesman was rude in his tone of voice and got upset when I questioned the negative reviews. After the pricing quote the rep had to hand us off to a closer, his manager. He shot us down for not closing on the spot. We were getting 2 more bids. He had a hissy and therefor we will not buy from this company. Had we taped this conversation, we feel he should have been fired!

2 years ago

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Jessica Pittsburgh, PA

We had our panels installed in December of 2020. It took months to have the company come out and take a look at our system despite multiple reports that something was wrong. We were repeatedly assured our system was working approximately. Our system has never produced the amount of energy proposed by then Power Home Solar now Pink Energy. We have been treated so poorly throughout this process. Once it became widely known in 2021 that there were issues, only then did they send someone out and it took months. We have been paying our energy bills plus the solar panels. We were provided a partial reimbursement for the time the panels were not producing in 2021, then told we would have to wait until 2022 before we could be reimbursed for the other months. At this point, they hadn’t fixed the panels so I thought this was fair and was assured I would be reimbursed. We began calling in 2022 and were told we would have to wait until 2023. I escalated the issue and instead of being helped, I was accused of attempting to extort money from Pink Energy. They provided me a copy of the report they ran before but now refuse to provide any report. The representative screamed at me that I was reimbursed in July of 2022 then after a ton of arguing on my part, he admitted he was looking at the wrong account. It would be one thing if this company were to make the issues we experienced right but instead they have avoided their responsibility. I cannot recommend doing business with this company. It’s a waste of money and they will not help you when you suffer from their mistakes.

1 year ago

Reply from Pink Energy

Hi Jessica, thank you for sharing your feedback with us. We apologize for any inconveniences and we would like to reach out to see how we can better improve your experience. What is a good way to contact you?

Sep. 7th, 2022

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Bill E New Baltimore, MI

Bill E I too am not satisfied with this company. I had my system installed in June of 2021 and it still doesn't work right. Customer Service is not much help they make appointments three weeks out then call and cancel the day before and make a new appointment three more weeks out. He comes out said it was fixed two days later it was not working again called CS made appointment three weeks out. I am handicapped also and on a fixed income and was trying to cut down my electric bill this system has cost me more than my electric bill. I hope this isn't a rip off and someone from this company actually comes out and makes it work. At this point I would not recommend them. I have been told that Generac solar panels are terrible and that's what I have. Pink Energy doesn't even use them anymore. Please send someone out and replace or repair these panels.

1 year ago

Reply from Pink Energy

Hi Bill, if you could provide us with the name on your account, we are more than willing to help. We hear your frustration and are intent on getting you the help you need.

Aug. 18th, 2022

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Debbie Smith Saint Libory, IL

Do not trust this company. They have no problem ripping off elderly disabled people. Salesman lied to get us to sign a contract. Said system would eliminate electric bill and would only have to pay a solar panel bill. Did not provide enough panels for our electric needs. Now stuck in a contract and paying for both which costs us way more per month. Salesman assured us we would not have an electric bill other than a customer charge and could use the money we were paying on electricity to pay for the solar panels. Pink Energy does not care about the lies the salesmen tell you as long as they get you to sign a contract. My husband is disabled and receives a fixed income, which is why we wanted a fixed payment knowing that energy prices were going up. The salesman assured us that the system designed for us would produce all of our electricity needs. Technicians don’t know what they are doing. Customer service is horrible. We have had the system for a year now and it has never produced enough electricity in any month, even during times when heat or air conditioner was not used. Customer service rep advised today that we needed to give it four more months to see what happens. They are just pushing us off because they don’t want to do the right thing and fix their unethical sales practices.

1 year ago

Reply from Pink Energy

Hi Debbie, thank you for reaching out to us. We are here to help in every way possible. Someone from our team will be reaching out to you soon, we appreciate your patience.

Jul. 8th, 2022

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Phil Dietsch Churubusco, IN

I told the salesman I wanted a $0.00 power bill. Power Bills are 1/3 of what they were. After paying loan and power bill my power costs have gone up. Signed paperwork Feb 2021 system wasn't installed until mid late July 2021. Wasn't turned on to the grid by the power company until March 2022. Zero follow-up until after system was turn onto the grid. Nice rep stopped in to show me the system and said if I needed anything to call him. Needed him I have a fault on my system. I called him yesterday to find out his position had been eliminate. He was nice enough to call me back and give me info as to who to contact to correct my fault on my system even though he wasn't getting paid to do so. Well been on hold for 4 hours today trying to get a service tech out to work on my system. I'm hanging up today and going to try again tomorrow.

1 year ago

Reply from Pink Energy

Hi Phil, we are sorry to hear you are experiencing system issues. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.

Jun. 3rd, 2022

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tonie nesbitt Hammond, IN

Worst experience i've ever had, and it continues". From the salesman that initially lied and cost me more for the solar system in which i was instructed to pay more , and obtain a sizeable Tax refund in which didn't happen, to the lead installer who came out with a crew and used foul language all the time they were here, to tracking up my carpet with mud, to having 4 times , sending out service people to fix the faulty equipment that was installed improperly and couldn't be used for 2 months and i paid 2 months per the monthly obligation , on time and in advance, to the worst customer service i've ever had to communicate with blaming my local energy company for not communicating with them until i got management on the phone who apologized for the incompetence of his service rep and Powerhome whom she stated was in training . "A total nightmare" since the initial agreement and contract signed on October 1, 2020 . And now i'm waiting for reimbursement for 2 months of being without full service from February 11, 2022 to April 11, 2022 with the replacement of 8 snaps on the solar panel, in which i was told that i would receive the reimbursement in 30 days and it's been 45 days, and now i call the company for a status update , and they have rebranded and changed their name from Powerhome Solar to now "Pink Energy" without any prior notification to customers. I can go on and on with the numerous lack of integrity issues that was promised and never proactively taken care of. I've had to repeatedly call and call and call to get service taken care of and have spoken to so many different people who was clueless and very unprofessional. I myself as an retired IBEW local #134 Union Electrician and General foreman out of Chicago in excellent standing, have view and arbitrated some issues that were very essential and extremely important for the general safety of the client or customer , and made sure and went the extra mile to ensure that all components in every phase from sales to construction and installation was accurate and done in a neat and professional manner to completion for the clients satisfaction. with emphasis on integrity. Sad to say that this company as Powerhome solar has displayed little to none when it comes to integrity. In closing i truly regret using this company and would not recommend their services. The solar panel and backup Generator is operating correctly as of today, Yet still i have no confidence in this companies abilities to honor their work or contract to it's full measure .They are only a few steps from a class action litigation process if the Owners and their corporate advisors ignore the problems as it persist and not take the necessary steps to turn this New named Solar company "Pink Energy" around from the terrible stigma and incompetence from being Powerhome solar.

1 year ago Edited June 1, 2022

Reply from Pink Energy

Hi Tonie, we are happy to hear your panels are functioning today but in the meantime, we have located your account in our system and will have a team member reach out to you for further assistance. Thank you.

May. 31st, 2022

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Betty Wright Rosharon, TX

Today 05/10/2022 once again, Power Home Solar/Pink Energy has not full-filled their contract responsibilities. Three (3) weeks ago they were supposed to contact us to set up "Another" appointment to fix their electrical "mess." Not following instructions from Center Point Energy, of which we were copied on through email. They did "not" coordinate within the company and sent a one (1) man team, "Without" any supplies or tools!! Power Home Solar/Pink Energy does not communicate "within" the corporation, with electrical providers or with their customers. Except to promise and deceive people with lies to get them to sign a contract. Contact dates by phone to resolve issues: 12/28/2021, 01/10/2022, 01/19/2022, 01/10/2011, 02/01/2022, 02/28/2022, 03/01/2022, 03/01/2022, 03/17/2022, 03.17/2022, 03/17/2022, 03/22/2022, 04/04/2022, 04/04/2022, 04/05/202204, 05/2022, 04/04/2022, 04/15/2022, 05/10/2022 This does not include all the text messages trying to get “anyone” out here to fix this mess. Now "Waiting" once more for a call back!! This company is a "Joke!!!" The Attorney General of Texas should Stop/Prevent this company of lies from stealing from honest families that trusted the salesman's lies!!! Predatory thiefs!!!!

1 year ago

Reply from Pink Energy

Hi Betty, we appreciate your patience and a team member should be reaching out to you shortly. Thank you.

May. 11th, 2022

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Virgil Zeller Allegan, MI

We had power home install a system just over 2 years ago. So far it hasn't worked they have sent crews out and always the same thing. They come up with some excuse why it wasn't working. We have not got a total of $10.00 off our electric bill in all the time it has been on. We had to go on a payment plan with the electric company becaue we don't get anything out of the solar system and are on a fixed income. We now have an electric bill of almost $1900.00. I called them again today and was told it is working fine and to wait a few days to see if there was any change. We got .57 cents off our bill this month from the solar system. If your smart you will not buy from Power Home Solor

1 year ago

Reply from Pink Energy

Hi Virgil, we apologize for the inconvenience and want to address you issues at hand. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.

Apr. 20th, 2022

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Anthony Mangeno Mount Pleasant, MI

You guys are the worst company ever and I wish I would have never of went with you guys your program is nothing but lies you guys deserve no star rating now I'm stuck with 25 years worth of payments and no solar system and a electric bill and my solor system payment is higher then the electric bill and your whole insensitive program for the 26% payback to help pay down your solor system so the payments don't go up what a joke and nothing but lies that is . You guys tell your customers that your going to do this and that then come in and do the total opposite , you guys are very unorganized , and perfeshinble , but what do you care you have been paid so what do you care right

1 year ago

Reply from Pink Energy

Hi Anthony, we are sorry to hear about your unsatisfactory experience and want to resolve these issues for you. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.

Apr. 20th, 2022

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Yolanda Smith Elkhart, IN

The installation was great, they were a month early. In November we found we were not generating and contacted the company. They told us a part was damaged. They ordered it and would call us when it was in to install. We heard nothing for a month so we called they said the part was not in so we started calling every week with the same results. Three weeks ago they called us to set up for installation 2/11. They texted on 2/10 saying they would be here on 2/11. Then called on 2/11 saying the part is not in. Now they want to setup for installation for some time in April. I am paying for a system and an electric bill. I will tell anyone the concept of solar is great but do not go with this company. If you can’t get the part then put me in a new system that you can get. You are doing installations everyday.

2 years ago

Reply from Pink Energy

Yolanda, I am sorry that your experience with us has not been a good one, and I know our team is in the midst of remedying your situation after speaking with you. Thank you.

Feb. 15th, 2022

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Gary Tingler Hampton, VA

The installation went well. Service from the time of the install in September until January 2022 was bad. The system never worked properly. Communication was bad and they dropped the ball on getting Dominion Power out on getting the inspection to turn the grid on. It is January of 2022 and have not yet got a reduced electric bill.

2 years ago

Reply from Pink Energy

Hello Gary,
I am sorry that you experienced delays with your install and getting your system up and running. We want all of our customers to go through the process without experiencing any frustrating issues. We will be having a specialist reach out to regarding your concerns so that we can make sure they are being addressed. We appreciate you allowing us to help resolve these for you.

Jan. 31st, 2022

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erwin alston Hephzibah, GA

It took over a year for the generac unit to pass inspection. The unit has never worked a 100%. 8 of the 23 panels do not work. I have been rescheduled 6 times since April. The generac unit is junk. The batteries can only handle 30 amps, which won't cover a whole room. The only appliance it can handle is the refrigerator. None of the other appliances can be hooked up. However, they claim it can handle a whole house minus an hvac system. There is no significant savings at all as they promised me. STAY AWAY! For more info go to Facebook and look up power home lawsuit. It is the original name for pink energy

2 years ago Edited June 22, 2022

Reply from Pink Energy

Mr. Alston,

I see that we have a specialist assigned to your account who has spoken with you as recently as today. She will be your main point of contact to help guide you through to resolution. I see you have a work order scheduled to repair any issues your system is having as well. We will remain in contact with you until everything is up and running and your issues have been resolved.

We appreciate you allowing us to address your concerns and try to help you through this.

Jan. 18th, 2022

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Katie Schemmel Chesapeake, VA

This is the WORST company. They are over priced and when they make a mistake they won’t fix it. They will make you pay for someone else to fix it. They don’t care what they destroy in your yard. They will not reimburse you like they say they will when they destroy stuff. You can’t cancel. And the product itself is subpar. Could be because they put it on the wrong side of my house where I have a 80 ft forest but the engineer knew my house better than me (sarcasm). Not worth the INSANE cost. Does not lower the bill. If you actually want a solar system that will do what is promised, THIS IS NOT THE COMPANY. I’m stuck with the crap company that I feel is just taking my money at this point and providing nothing back. Also, they don’t retain employees so don’t expect to talk to the same person in 5 months. DO NOT GET WRAPPED UO WITH THEM! YOU WILL REGRET IT!

2 years ago

Reply from Pink Energy

Katie,
We are sorry to hear that you have had an unenjoyable experience with PHS so far. I have created a case regarding your issues and will be having someone from our PPR department reaching out to try and see if we can get your issues resolved. We take our customer service seriously at PHS and we want to change your experience with us thus far! We will be in contact soon.

Dec. 3rd, 2021

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JJ Houston, TX

Had these folks out to provide a bid for a residential solar system. The field rep was very helpful and provided good information. My first “red flag” was their business plan. The rep outlined their geographical footprint (in the northeast and eastern states with a strategy of moving west. The rep then explained they decided to expand into Texas after the unusual winter we had experienced this year. No quality company changes their strategic business plan because of a meteorological anomaly. That is a knee jerk opportunistic reaction to pray on victims of a weather event. My caution was solidified when introduced to the “closer/sales manager”and we were instantly turned off. Very pushy and had a rebuttal for everything we felt were negatives. I felt like I was dealing with a sleazy used car salesman. DON’T WASTE YOUR TIME!! Over priced and the loan terms are a trap. STAY AWAY!

2 years ago

Reply from Pink Energy

Hello, we would love to speak with you more about this situation in particular, and I would personally appreciate the chance to attempt to improve your experience with us. If you wouldn't mind providing the name that would be on the account with us, I would love to look into this more. We never want our customer's to feel pushed into a decision or a situation where they have no choice. Thank you.

Sep. 3rd, 2021

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Donna Walter Monroe, MI

The salesman was very nice but when he got to the end it was either sign up now or we aren’t coming back here. Who makes a $60,000 decision without thinking about it for a day or a week? I asked this and was told repeatedly that they don’t look back, only forward. They can’t waste more time coming back out. You don’t need to come back out to do anything. You already made the pitch. Oh, well we get rid of your information if you say no. Then he gets the closer, Charlie, on the phone. Charlie talks to us like we are 5 years old and need a soft, patronizing tone. I explain that we don’t make decisions of this magnitude on a whim. He wants a “soft approval” blah blah blah. I tell him, I’m done. Goodbye Charlie. I wouldn’t do business with this company simply because they want to pressure you into signing up right now. No extra thought required. Oh, and the salesman kept saying the owner must know what he’s doing because he’s a billionaire. Yeah, because he pressures people into buying things. It felt like a time share spiel. Save your time. Go with someone else.

2 years ago

Reply from Pink Energy

Hello Donna!

I do apologize this was your experience. However, I would love to look into the account and see exactly who the Field Energy Consultant was that came to your home. Would you be able to update me with the name that should be on the account? I know that you cancelled but we do not want any future customer to feel pressure to make such an important decision. I look forward to your response. Thank you so much for your feedback!

Oct. 27th, 2021

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Woodhaven project Trenton, MI

Still waiting on my systems new meter so I can get credits. Company has been here 4 times to place labels and take pictures of the same labels. customer service called 5 times for the same labels asking to schedule a time. Still don’t have the city sign off……5 months later. Sales guys is typical sales person. Sold it and never answered again. Calculator for savings is way off. Asked for a credit due to delay and they respond with cookie cutter apology and never address your concerns. DO NOT give this company a a dime of your money. Not worth the hassle and the savings are not even at 50% of what they stated during the sales pitch .

2 years ago Edited September 14, 2021

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Fredrik Buch Baltimore, MD

I made the terrible mistake to sign their awful contract to get over $70785 worth of equipment, (according to them), installed on my barn roof. My tax accountant was the first to question the extreme price tag of the system when he told me he had never seen such an expensive system with any of his other clients. When he heard that I was to use the "possible tax rebate of $18404.10" that I was to maybe get next year and pay down the loan or else be stuck with an even higher monthly payment he said I was being ripped off and should back out of the contract, since nothing had been installed yet. I went ahead and called another solar company to get a quote matching the equipment that Powerhome Solar was putting on my roof and shockingly learned that the other company would install the exact same system for $37934!!! My wife just underwent surgery to have a brain tumor removed, needless to say we have better places to put our money than grossly overpriced solar panels. No physical work had been done yet at all by PHS, just some plans had been drawn and a permit had been pulled. I went ahead and cancelled the loan for the financing of the project, effectively stopping the transaction, leaning on section 12 of the contract. "If Buyer cancels this Agreement following the three (3) day right to cancel period, then, except as otherwise prohibited by applicable law, Buyer will be liable for all costs incurred by Contractor up to and including the date of cancellation, including any building permit fees." PHS accepted my cancellation after 10 days sending me an invoice over $4200. I requested an itemized list of the costs incurred by them and was told to just pay the lump sum, I won't be provided with an itemized list, since they could contractually be charging me 10% of the project costs after the 3 day right to cancel if they chose to and I should be grateful they didn't do so. This company is PREDATORY, RUTHLESS and GROSSLY OVERPRICED. Get your solar panels somewhere else or you will regret it.

2 years ago

Reply from Pink Energy

Hello Fredrik,

We understand the severity of your concerns. We do apologize the quoted price was not feasible for you but additionally we are happy you were able to find a solar provider that would suffice. Regarding receiving the itemized receipt, please update me with the representatives that was not able to provide you with that and stated "just to pay the lump sum" and refused you of an itemized receipt. I would love to further look into this matter and coordinate with the representative upper management and prevent any future customer from experiencing this type of communication. PHS is very dedicated to providing the best solar system and customer service and we do not want that to be misconstrued. We appreciate your feedback.

Thank You!

Oct. 27th, 2021

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Scott stratton Flushing, MI

STAY AWAY!!! I had a system installed in November 2020 yesterday 6/4/2021 we failed another inspection. They have had to move panels twice on my roof already. Now with this failed inspection there are 4 more panels to be moved. However there is nowhere else to move them. Not to mention the completely crap job they did at patching the damage to my roof from the other panels that had to be moved. They keep sending technicians that have no idea what they are coming to make adjustments to, and who don't have materials with them needed either. The last person they sent to go over the job with my inspector was an electrician. Our current issue however is not passing building code. While the electrician was at my home waiting for the inspector however, he did find several more issues with how the electrical was ran during the installation. So great, I have more failed inspections to come. ARE YOU SERIOUS... GER YOUR HEADS OUT OF YOUR ARS!!! This is not even scratching the surface at my dis satisfaction with this company. I have had solar installed on homes before in other states and had wonderful experiences. Power Home is just interested in the sale there quality of work and customer satisfaction is in the crapper. GO ANYWHERE ELSE!!!

2 years ago

Reply from Pink Energy

Mr. Stratton,
I am so sorry to hear about the issues that you have been dealing with thus far. We do pride ourselves at Powerhome Solar with giving our customers a great experience and white glove service. I can see in this case we have dropped the ball and for that I am truly sorry. I did review your case and see that we have since issued reimbursements for the time your system has not been up and running as well as have a set date of 11/6 to finish installation with one of our top teams. I am hopeful that this will be able to wrap up your installation and get your system up and running like it should. If you have any other issues please reach out to your concierge, as I see she has been maintaining contact throughout this with you.

Nov. 2nd, 2021

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Kerissa Erickson Kendallville, IN

I don't even know where to start. From the beginning we have had nothing but issues. Promised the whole first year would be paid for and we still never saw that happen now our balloon payment is due and we're screwed because they filed bankruptcy. We're now in a bankruptcy battle with I'm sure millions of others. Glad they closed up shop so they can't screw over anyone else. Sad they took advantage of so many that were only trying to save money and help the planet. Shame on your guys!!!

1 year ago

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Sandy Dickerson

It took them 4 days to make the install. I have cables hanging in my garage, my home is sided with Hardyboard siding, and they broke it, and drilled holes in it they didnt use. But the worst thing is, my roof is leaking, in multiple places, and it did not leak prior to them installing the panels on my roof. I have called them about it, and they did send a repair man for the siding, and he done a good job. But the crew to fix my leaks , smeared a little silicone around and left, and my roof is still leaking.

2 years ago

Reply from Pink Energy

Hi Sandy, your roof concerns are important to us and we apologize for the inconvenience. We will have a team member reach out to you for better assistance. We appreciate your patience.

Apr. 12th, 2022

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Ryan Mccormack Checotah, OK

Over promise and under provide. I bought and 80% offset of 16 panels. Added 5 panels for compensation for property damage. Only got 60% offset for 12 months. Now they added 4 more panels. All they do is the minimum to try to keep from a lawsuit. Batteries were suppose to last all night. They last about 3hrs at best

2 years ago

Reply from Pink Energy

Hello Ryan,
We want to give you the best experience that we can provide and make sure the system produces at the level we assured you. Our representative will reach out to address these concerns you have. Please feel free to let our representative know of any additional concerns as well. We appreciate all the feedback we get from our customers.

Dec. 10th, 2021

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Doug Evans New Bern, NC

The operator that takes the calls are great. But the service on the system is terrible. I have been messing with them over 6 months and still don’t have a properly working system. I’m paying a solar payment and light bill for the last 6 months because my system will not work correctly. When you call for service it’s so backed up it takes weeks before they even get out to your house.

2 years ago

Reply from Pink Energy

Hello Doug,

We completely understand the severity within your concerns and want to assist with getting your system up and running as soon as possible. However, when trying to locate your account in our system I cannot establish the account. Would it be under another name sir? Please reply at your earliest convenience so that we can take the next steps in rectifying this matter.

Thank you!

Nov. 22nd, 2021

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Joseph Forman Saint Johns, MI

Very friendly and knowledgeable about product and what they were doing. Very clean and professional install. Cleaned up site as it was found.

2 years ago

Reply from Pink Energy

Hello Joseph,

We are please to receive such wonderful feedback regarding your solar experience. It is an honor to know another valued customer is satisfied. If there ever comes a time when you will need additional assistance, please feel free to contact us. Thank you for taking time out of your schedule to share your review. We hope that you have a wonderful day, and best of luck with your solar system!

Thank you!

Nov. 10th, 2021

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Gerry Lawson Hillsdale, MI

You did a very good with the install of the system. All your employees are very polite and inform you how the system runs.

2 years ago

Reply from Pink Energy

Hello Gerry,

We are extremely pleased to know that one of our valued customers are satisfied. At any time you find yourself needing additional assistance please feel free to reach out to your designated Concierge or our Customer Solutions department. We look forward to providing you with the best experiences and truly appreciate your feedback!

Thank you!

Oct. 27th, 2021

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Erica Minyard Pinckney, MI

RUN from this company. I told them I was not interested after the high pressure sales of the first meeting, so they decide it is a great idea to proceed to call my work number, 2-3 times a day, every day, for over a month. Never been more thankful for caller ID. After seeing all of these one star reviews, I clearly dodged a bullet. The next time they call my work (which presumably will be tomorrow), it will not be pretty

2 years ago

Reply from Pink Energy

Hello! I have reached out to our IT department and requested that we put your number on the DNC LIST. I apologize for any and all inconveniences this may have caused. Thank you!

Oct. 8th, 2021

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Larry Langenderfer Mason, OH

I would give it negative stars if I could. Was installed in November 2020 and have been waiting 6 months now to get final approval and actually turn the system on. I've been paying on the system since February though. The sales lady was nice and that's about the only good thing I can say. The crew came out and showed no care for my property. Cut through telephone lines and drainage system without attempting to inform me of the damage. Cracked my driveway and destroyed my lawn driving the bobcat all over. Worst experience with a contractor ever

2 years ago

Reply from Pink Energy

Hi Larry, here at PowerHome we pride ourselves on our high quality and high standards. And in this instance, we clearly dropped the ball. We will be reaching out to you personally to touch bases; we want to learn more about your experience and how we can rectify these concerns.

Jun. 29th, 2021

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Rachel Haratz Pooler, GA

Power Home Solar, LLC sold us on this solar program being offered by Ameren and they are required to offer a percentage of its customers solar. At 66 years old I now stuck with a 20 year loan that will end up costing me $72,000. They have a class action lawsuit, a business insider investigation, and almost 300 complaints on the BBB website!!! I encourage you to research this company. I hope they all sleep at night knowing what they are doing to us! Oh and by the way employees have backed up Business Insider investigation

2 years ago

Reply from Pink Energy

Hello Rachel, we would like to apologize for your negative experience with our company. We’d like to learn more about your specific situation and address the concerns you have. You can be expecting an email or a phone call from a representative to assist you with your concerns.

Jun. 29th, 2021

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Philip Hamilton Tower City, PA

One star is too generous. Sales men are there to make money but I can not believe how many lies we were told. He admitted to me that he does not offer the other options or the cheaper options. I looked local and found a man that would give me a similar system, better, and for less than half the price. I'm saying, don't go in being aware of all your options, don't have anything to do with them. YOU HAVE BEEN WARNED.

3 years ago

Reply from Pink Energy

Hi Philip, we apologize we did not meet your expectations. We take pride with every interaction we have, and we apologize if we missed the mark here. We will be contacting you to see how we can address and rectify your concerns.

Jun. 29th, 2021

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David Myers Davisburg, MI

This company never delivers what they promise. does not save you money, too epensive overall. terrible cust service, get put on hold for hours. system is down more than it working. stay away from this company. you will never pay it off as long as you live plus you still have your high elec bill.

1 year ago

Reply from Pink Energy

Hi David, we appreciate your patience with us, we understand your frustration. Someone from our team will be reaching out to you soon.

Jul. 19th, 2022

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