Lumio

Two salesmen came to my door this evening from Lumio. Even tho I won't be installing any solar panels because I'll be selling my home soon, we discussed the solar industry and where it is heading in the future. They were very knowledgeable and polite. I took down their information and would definitely recommend them to request a quote!

This company has become just another thorn in my side. The panels have been on my roof for almost 6 months now and are still not working. They come up with one excuse after another and one completion date after another. When I signed with them, I put my son on as a secondary contact because I work nights. They put everything in his name but got my bank account right for the payments. I can barely get them to talk to me about my own home. It is a horrible nightmare that I wish I could wake up from. They say they are going to fix all this, but I am STILL WAITING

I have been dealing with "Lift Energy" (now Lumio) since early December 2021, and the job is still not completed! 1). No follow-through: Sales guy, "Everything is going great! Your (37 years old) roof is OK, lies! It needed to be redone at $6000.00 unexpected expense, but since he told me it was OK, and some work had been done it would cost me $5000.00 to get out of the deal. A-Hole! Cameron said the paperwork for ARC committee was in process; it wasn't! I had to do ALL the leg work. 2). Roofers finished job satisfactorily, but the panel installers broke 4 tiles (which I'm still waiting for repair), AND forgot to paint the conduit on the roof and going down the wall! 3). Electricians: Installed subpanel in garage because existing one too small for extra breakers. They took 2 months to complete because they forgot the 100 amp main breaker, TWICE! 4). Several times appointments were made (at loss of income to me while waiting) and no one showed, or did not call to let me know what is happening. No one answers or returns calls! If they do a really poor excuse is given. Yesterday was the latest no-show to fix the broken tiles, (after 2 reschedules). Phone support said they would call back; they didn't. (At least they're consistent!) 5). Now the scheduler wants to send for final inspection... FOR THE MIDDLE OF JUNE???? A-Holes! (Where is the "support" in Lumio customer support??? No sense of urgency ANYWHERE in this group of losers! To summarize: If and when they finish my solar install, and IF/WHEN it is turned on, I have ZERO faith LUMIO/LIFT will be ANYWHERE if the system goes down to help! If I had away to go back in time I would punch the sales guy Cameron in the face for lying about how reputable and efficient "Lift Energy" is/was. Slam the door in their face and NEVER do any business with them EVER! I am SOOOOO Sorry I let myself be fooled into agreeing to the install!

Do not use this company or any affiliated with it. I don’t care if they call themselves Lumio or Deca or anything else. It is very unwise to do business with them. They are super nice until the financing goes through. But as soon as they get the money good luck getting in touch with them. The numbers I found in the installation agreement act like your number has been blocked when you try to call them. Though I had the salesman’s cell phone number, he was too busy scamming other people to call me back. I did have another gentleman’s cell phone number, but he didn’t have the answers and was having a hard time getting them. But I even had a hard time getting him to call me at times due to a death in his family. I have been trying for months now to get some questions/issues resolved and have been drug along, getting bits and pieces here and there. First, when they tell you there is a rebate, they make it sound like you will be receiving a check in the mail. That is not true. After repeatedly asking when I would be receiving my rebate, I finally got an email to a gift card site to redeem my rebate. ☹ Really, I’m promised a check that I can put in my bank to pay bills with it and I get a gift card! Granted, I did have the option to pick a visa or master card gift card, but have you ever tried paying a credit card with a credit card. That doesn’t work! Second, there were 3 phone numbers in the paperwork I had between my Deca agreement and the Oncor applications. None of these numbers worked, so I had to rely on working through the salesmen. Third, the installers cut a hole in my house that they couldn’t use. They told me not to worry, they were patching it. Little did I know that meant putting a shiny metal of metal against my black trim then smearing white calk all over the patch and my house. At another penetration, they didn’t seal it at all, so rain could get in the gap between the pipe and my housing material. The gentleman that came months later to fix the repair was super friendly and kind. When he left the problem areas were acceptable, but I provided a lot of the materials he used to make the repairs. I had not had acceptable items on hand, I don’t know what he would have done. Fourth, the installation was done in February. The salesman had told me that someone would be coming out to look at the installation and get me set up with an app that would allow me to monitor my system. I contacted them repeatedly asking when this step was going to occur because my unit was just sitting there. In May the salesman acted like he didn’t know what inspection I was talking about and told me to turn on the unit. The repairman that came out looked at the system and made a comment about how he could tell it had not been inspected. I just about flipped. And he tried looking my system up in the application he had to show me how I should be able to monitor my panels and my house wasn’t even set up. So apparently something is still not right and I still don’t have a monitoring app. On top of these things, I’m still owed a reimbursement for the disconnect fee from my original provider. People, when I tell you to stay away, I’m not playing. My story isn’t even the worst of it. I was told about installations where crews decided they were done mid-job and just left and didn’t come back. They had figured out that if they sent a picture of a complete installation, they could get paid without finishing the job, which left customers fighting Deca to come finish the job. Maybe Lumio is a good company that just bought out a bad one, but my thoughts are, when they saw a pattern forming, they should have started reaching out to customers to make sure they had been taken care of. At the very least I should have gotten a postcard with the new customer service number.

I put one start, but I would have the option to get 0 or half start, I will do it. Worst company ever for solar panels. Lumio former Deca solar. I really regret to have selected this company for my solar panels. Even if they keep changing the name the customer service is always the same. VERY BAD!

Guy came on my property stating he was there for "phase 2 of the meter swap".

Iggnorant company came to my door extremely rude saying they were with the utility company.