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LA Solar Group

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201 User Reviews

6.8

Overall Score

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Verified Customer

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Robert

Customer service absolutely does not communicate with me. I have to harass them.

8 months ago

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Reply from LA Solar Group

Thank you for your feedback, Robert. We will use it to provide our customers with better service.

Dec. 14th, 2020

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Verified Customer

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Peggy Huang

Overall good customer service, but needs better communication with customer

9 months ago

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Reply from LA Solar Group

Thank you for your feedback, Peggy!. Your experience is important to us!

Oct. 1st, 2020

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Verified Customer

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Sarkis Dovlatyan Van Nuys, CA

They did everything on time and great! I was very happy with the work

1 year ago

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Reply from LA Solar Group

Thank you, Sarkis!

Jun. 23rd, 2020

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Verified Customer

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Anonymous Sacramento, CA

The produt works, their prices are competitive, but it took at least 3 months longer and about 50 extra phone calls/emails to get the work completed.

1 year ago

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Reply from LA Solar Group

Your experience and feedback is important to us. Please provide your full name so we can find you in our database.

Aug. 20th, 2020

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Verified Customer

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Anantharaman Santa Clarita, CA

Customer support always answers my questions and the installation was good.

1 year ago

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Reply from LA Solar Group

Thank you for your feedback, Anantharaman!

Jun. 17th, 2020

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Verified Customer

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Laura Ladera Ranch, CA

Easy to work with, did what they said when they said they would.

2 years ago

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Reply from LA Solar Group

Thank you Laura for sharing your experience.

Jan. 31st, 2019

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Verified Customer

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S Sun Valley, CA

Once we signed our deal communication from the company regarding install and schedule was slow and inconsistent.

2 years ago

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Verified Customer

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Robert van der Heiden Chatsworth, CA

Great support and communication. Excellent advice and installation.

2 years ago

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Reply from LA Solar Group

Thank you for sharing your experience!

Jan. 31st, 2019

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Verified Customer

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Ken King

There attention to the customer and the wants of the customer is spectacular!

2 years ago

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Reply from LA Solar Group

We do our best to ensure our customers receive a great solar experience.

Jan. 31st, 2019

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Verified Customer

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James San Francisco, CA

Once you get to the right people they are pretty responsive. They have good pricing as well.

2 years ago

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Verified Customer

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Chris & Claire Van Nuys, CA

They have good customer service and the installation was easy.

2 years ago

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Reply from LA Solar Group

Appreciate the review, our goal is to always provide customer satisfaction throughout the project.

Jan. 28th, 2019

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Verified Customer

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Vernon Los Angeles, CA

The installation went very smoothly and the equipment works perfectly.

2 years ago

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Verified Customer

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Sephen Rancho Cucamonga, CA

Every time I call them they are responsive and let me know how the project is going.

2 years ago

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Reply from LA Solar Group

Thanks you for sharing your experience, it's very important for us to provide clarity with the project progress and completion.

Jan. 28th, 2019

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Verified Customer

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Raul Acton, CA

It's a lengthy process, it's taken over a year to get it. The panel is not really producing, it's supposed to be 13 kilowatts and only produces about 9 kilowatts.

2 years ago

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Reply from LA Solar Group

Raul, we offer 25 year production guarantee, if we don't meet the system's performance based on our initial guarantee, we will correct and resolve asap! Please send a private message, and I'll have our support team resolve this for you.

Jan. 28th, 2019

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Sharon Bakersfield, CA

The fact that I am finally going to get the help I need to not have to make 500.00 payments any more

10 months ago

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Reply from LA Solar Group

Thank you for your feedback, Sharon!

Aug. 25th, 2020

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Tom Kessler

Quick, quality installation. Very helpful sales and installation associates. Only one minor hiccup in the installation.

11 months ago

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Reply from LA Solar Group

Thank you, Tom!

Aug. 20th, 2020

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Karine Van Nuys, CA

Very happy with LA Solar group team, Instalers are professional, special thanks to Anet costumer care specialist, for quick and easy response !

1 year ago

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Reply from LA Solar Group

Thank you so much for such a wonderful review, Karine! Aneta is more than happy to hear this from you.

Apr. 1st, 2020

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Verified Customer

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JS

Poor customer service company does not give update of what is going on. Sales guy does not return any calls back.

9 months ago

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Reply from LA Solar Group

Hi JS, we are sorry to hear this from you. I want you to know that your experience is important to us. Please provide your full name so we can find you in our database.

Oct. 1st, 2020

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Verified Customer

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Alissa Ford

Installed the panels in the wrong spot and left holes in our roof. Not proactive about communicating.

9 months ago

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Reply from LA Solar Group

Hi Alissa, we are sorry to hear this from you. You experience and satisfaction is important to us. We'll contact you shortly.

Oct. 1st, 2020

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Verified Customer

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Salles Santa Clarita, CA

Professional, honest, & did everything they promised to do

1 year ago

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Reply from LA Solar Group

Thank you, Salles!

Jun. 23rd, 2020

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Verified Customer

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Rahim Sabadia Yorba Linda, CA

Excellent installation and post sale support

1 year ago

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Reply from LA Solar Group

Thank you, Rahim!

Jun. 23rd, 2020

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Verified Customer

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Adlai W Pacific Palisades, CA

While they keep emailing me to buy more, they are less responsive (if at all) when I had an issue.

1 year ago

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Reply from LA Solar Group

Hi Adlai, we are sorry to hear this from you. We'll contact you to see what issues you have and make things right for you.

Aug. 20th, 2020

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Verified Customer

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Anthony Northridge, CA

So far my LA Solar Group system has been reliable.

1 year ago

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Reply from LA Solar Group

Thank you, Anthony!

Aug. 20th, 2020

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Verified Customer

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Robert Bakersfield, CA

The installation process went well and I like the value of it because it is a main name brand.

1 year ago

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Reply from LA Solar Group

Thank you for your feedback, Robert!

Jun. 17th, 2020

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Verified Customer

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Robert Long Beach, CA

The project was massively over scheduled and I have a very hard time getting answers to my questions. It has gone very poorly.

1 year ago

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Reply from LA Solar Group

Your experience and feedback is important to us. Please provide your full name so we can find you in our database.

Aug. 20th, 2020

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Verified Customer

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John Simi Valley, CA

It is really expensive but I think it is good quality and built to last.

1 year ago

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Reply from LA Solar Group

Thank you for sharing your experience with us, John!

Jun. 17th, 2020

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Verified Customer

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Tami

Quality products and installation, very professional

2 years ago

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Reply from LA Solar Group

Hi Tami, thank you for your review.

May. 3rd, 2019

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Verified Customer

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Neal Dublin, CA

Great installer but very long process lots of back and forth that could have been avoided

2 years ago

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Verified Customer

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Jacobo B Rancho Palos Verdes, CA

Great costumer service, speed and quality of work

2 years ago

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Reply from LA Solar Group

Thank you for sharing your review.

Jan. 31st, 2019

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Verified Customer

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Jana Santa Clarita, CA

The sales rep was amazing, and the equipment is nothing but the best.

2 years ago

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Reply from LA Solar Group

Thank you Jana for sharing your experience!

Jan. 28th, 2019

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Verified Customer

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Michael Northridge, CA

The panels have performed admirably for over a year. They were responsive to my inquiry.

2 years ago

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Reply from LA Solar Group

Thank you for review Michael.

Jan. 28th, 2019

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John & Lori Murrieta, CA

When there was an issue it was dealt with and the management did anything possible to correct it and ensure our satisfaction.

2 years ago

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Reply from LA Solar Group

It would be great to receive more information from you about your project to determine delays. Certain circumstances based on the conditions of the home and processing requirements by the city may extend our standard installation time frame. Please send a private message to determine and resolve any pending issues.

Jan. 28th, 2019

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Jim weemhoff Moreno Valley, CA

Poor,lack of communication,work stop work order from city because panels were put up without permit,getting updates that always turn out to be false.hoa problems because of lack of paperwork.panels been up for 5 weeks company still trying to get design approved.not good

3 years ago

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Reply from LA Solar Group

Hi Jim, thank you sharing your feedback with your project. Our goal is process a smooth solar install from start to finish. Depending on certain factors, the pace of a project may extended the completion. Procedures and protocol between different cities, HOAs, and utility will vary. Nevertheless, we are easy to get in touch with and our service and support teams are always available to provide solutions and get the project done with quality work.

Mar. 1st, 2018

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Verified Customer

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Anonymous

They changed my delivery date multiple times (2 months) later than when I paid.

8 months ago

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Reply from LA Solar Group

Thank you for taking the time to bring this to our attention. We are so sorry you had such an experience. We will use your feedback to make our services better.

Dec. 14th, 2020

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Verified Customer

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Hugo de leon

Poor service, installation didn't pass inspection

8 months ago

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Reply from LA Solar Group

Thank you for bringing this to our attention, Hugo. We will use your feedback to make our services better.

Dec. 14th, 2020

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Verified Customer

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Anonymous Los Altos, CA

It has not working. We installed the product and somehow they are still trying to fix it. It has been a bad experience.

1 year ago

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Reply from LA Solar Group

Your experience and feedback is important to us. Please provide your full name so we can find you in our database.

Aug. 20th, 2020

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Verified Customer

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Geoff Pacific Palisades, CA

I chose them because they were the only company I knew the name of but they haven’t even turned it on yet.

1 year ago

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Reply from LA Solar Group

Geoff, thank you for bringing this to our attention. We will ensure your feedback is used for improving our services.

Dec. 14th, 2020

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Jungsuk Oh

Professional, on time, walk through the process, reasonable cost.

11 months ago

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Reply from LA Solar Group

Thank you for your feedback, Jungsuk!

Aug. 20th, 2020

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MemeP Fort Lauderdale, FL

After reaching out to this company I received an email asking for my electric bill, I sent my 1 yr. usage amount schedule but not the actual bill. Never heard from them again.

1 year ago

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Reply from LA Solar Group

Hello Meme, We can't find you in our database. If you are real customer please provide your last name, thank you

Jul. 10th, 2019

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Devang Redlands, CA

They were not on time. The delivery was different from what they promised upfront. The equipment isn't even running, and by the time everything is done you lose your solar value.

1 year ago

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Reply from LA Solar Group

Davang, I appreciate your feedback, however, please keep in mind that with every project we establish a mutual agreement on the installation and the system's performance, including 25 year full warranty. Our obligation is not to design a system that loses value or install faulty equipment. You can send a private message with more information about your project or contact our office to have our support team look into it.

Jan. 28th, 2019

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MW Arcadia, CA

Very professional team and everything is done clean and swift. Any problems are solved quickly.

2 years ago

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Reply from LA Solar Group

Thank you for sharing a review of your experience!

Jan. 17th, 2019

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John Zargarian Glendale, CA

Excellent representatives! They make the entire process of going solar easy and comfortable.

3 years ago

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Reply from LA Solar Group

Thank you for sharing your story and choosing LA Solar Group!

Dec. 26th, 2018

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Raymond Dennis

LA Solar did a phenomenal installation, no glitches, system was professionally done

4 years ago

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Reply from LA Solar Group

Thank you, Raymond!

Aug. 21st, 2020

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Verified Customer

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Anonymous

The communication and the follow through is horrible!

11 months ago

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Reply from LA Solar Group

Your experience and feedback is important to us. Please provide your full name so we can find you in our database.

Aug. 20th, 2020

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Verified Customer

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gabriel wrye North Hollywood, CA

they are terrible. it has been 8 months and they still do not have my system set up.

2 years ago

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Kevin Clark Brea, CA

Excellent value, installation and followup.

9 months ago

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Reply from LA Solar Group

Thank you for your positive feedback, Kevin!

Aug. 31st, 2020

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Albert Kim

Great service, responsive and quality products

11 months ago

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Reply from LA Solar Group

Thank you, Albert!

Aug. 20th, 2020

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Frances A Herb

We were able to get a superior job done at a fair price.

11 months ago

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Reply from LA Solar Group

Thank you Frances!

Aug. 20th, 2020

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Verified Customer

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Arman Andreasyan

Totally scam, they got my information and never show up.

9 months ago

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Reply from LA Solar Group

Hi Arman, I'm sorry to hear this from you. It's different from our working style. Please contact us at (747) 277-1771, we'll be happy to assist you.

Oct. 1st, 2020

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Verified Customer

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Sandra Burrell Ladera Ranch, CA

I signed up in October, gave them money and nothing has been done

2 years ago

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