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ION Solar

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7.2

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John Aurora, CO

It went smoothly. It just would have been nice to be notified that items were coming.

1 year ago

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Blake Buda, TX

It's really taking my electricity bill down a lot and it really helped out with everything.

1 year ago

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Deveron Aurora, CO

Installation went pretty good other than one of the guys kept his shoes on and walked across my carpet upstairs.

1 year ago

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Jeremy Scott Rio Rancho, NM

Easy to work with. Gave a gift when we had issues setting a meeting up/being able to work with them.

1 year ago

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Jennifer Hill Cochiti Lake, NM

The project is not finished so I'm giving them a three out of five. Maybe the rating will improve after the project is finished.

1 year ago

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Jeffrey K Georgeson Albuquerque, NM

Professional and easy to work with. The sales team was not pushy like the other companies.

1 year ago

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Leta Worthington Santa Fe, NM

Confusing communications because I have two properties under review. Also, too many different representatives contacting me with updates.

1 year ago

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Martin Paulsen Sr Tijeras, NM

Very professional, communication was excellent, took care to ensure set up was done correctly

1 year ago

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Anne Minard Albuquerque, NM

Ion Solar was easy to work with, start to finish. Professional, fair, and highly competent.

1 year ago

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Bruce Albuquerque, NM

I had good communication with them. They were very good about letting me know when things were going to be happening.

1 year ago

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Linda Steel-Hall Denver, CO

This is the almost the worst experience I have ever had with a company providing installation. Their project management was completely hopeless. They took months longer than needed then even now they say it’s complete it stopped working the first weekend. Run from them and use any other provider but ION. The only contractor that has ever been worse was a person who defrauded us in a scam but honestly this was nearly as bad an experience. Run.

10 months ago

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Dan England Aurora, CO

very communicative. Whenever there was a problem like power goes out or wifi issues, they were quick to troubleshoot and respond.

11 months ago

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Donyil Livingston Las Vegas, NV

If I’m to be quite honest, I don’t see a difference with my billing after getting solar installed. I’m still paying a decent amount to NV Energy and when I’ve called in to ION I have been told that all my meters appear to be working properly.

11 months ago

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George Wolfe San Diego, CA

I am happy with my solar panels. The company worked through some problems. One problem is some of the conduit runs looked horrible so I had to fix them.

11 months ago

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Ricky Las Vegas, NV

I tried to reach out a few times because I have a questions and concerns but no one have ever gotten back to me. The person you sold it to us is no where to be found and nobody call us back. Bad customer service.

11 months ago

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Teresa Beaverton, OR

The overall cost was more than disclosed. Also, our summer bill is only utility fees, however, our winter bill is still as high as it was before. The system is not providing as much as told it would.

11 months ago

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Jackson Sheffield Manchester, NH

ION Solar was overly communicative. I was never confused where we were at in the process and have no issues thus far. Definitely recommend!

11 months ago

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Sheila Dallas, OR

Ion has been great to work with. They did what they said when they said they would. Servcie was great. They only took a half day to install, instead of a full day.

11 months ago Edited January 10, 2024

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Nicole Dali Houston, TX

Our sales person Robert was amazing and the communication and ease of install was great! They were professional and explained everything perfectly.

11 months ago

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Melissa Driscoll North Las Vegas, NV

Started out great.. and turned into almost a year long project. Finally got completed, but I don’t have a lot of confidence in the final workmanship. The panels do seem to be working. So that’s obviously good, but I’m concerned with other damage issues. Not to mention the money I lost in production over the 10 months it took to complete. I wanted to refer a bunch of people, but now I don’t feel good about it.

11 months ago

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Bryan Barbachano Portland, OR

The system has yet to produce enough power to affect my bill in anyway. In fact it has hardly changed at all and now I have a $125 bill in addition to my power bill. Additionally, the tax credit was not near what was discussed when I got sold the system. This has turned out to do nothing other than cost me additional money. It also took nearly 11 months for the system install to be completed and turned on.

11 months ago

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kevin pike West Linn, OR

The install and permitting and design phase went great. I have two open customer service items open and have had very poor customer experience on the follow up. I am calling again today to see if there is any movement on my issues.

11 months ago

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Edmundo Herrera Williamsburg, VA

the entire process was seamles with ION. it was totally hands off for me and all I had to do was sign forms and be home for the techs.

11 months ago

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Janet Newport News, VA

I had a good experience but my son hasn’t been as lucky. I referred him to you and no one will answer questions. I am still waiting on my $500 veteran incentive.

11 months ago

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Ryan Saint Augustine, FL

The sales Rep was untrust worthy regarding the $10,000 increase on the follwing year's tax return after the panels were installed. He also was not avaible to disucss once this was discovered and blocked my phone number.

11 months ago

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Linda Hampton, VA

I love having the panels. I feel I'm doing a good thing for our planet. That is a good feeling. Maybe I don't have enough panels because I am still getting an electric bill and paying for the panels.

11 months ago

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Crystal Gonzalez Hampton, VA

We started this process almost a year ago. We are still waiting for it to be finalized so we can start using it. We were also told we would not have to pay anything until everything was hooked up but now we are paying for something we are not using. Not very happy at all!

1 year ago

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Sylvia Parker, CO

I would not recommend ION Solar. The process takes a long time, understandably not all ION’s fault, but due to an error in our address on paperwork AFTER the panels were already installed delayed the process significantly. The customer service in the final stages was so poor that we had to continue following up to see what part of the process we were in after installation and when they would be turned on. No communication after the panels were installed. Installation was completed in December 2022 and our panels were finally turned on in February 2023. We randomly got an email in February providing us with step by step instructions on how to turn on the system OURSELVES and went outside to see that everything was already on! But we were not entirely sure as we are not the professionals? No follow through from their end to actually turn on the system with us and walk us through setting up the app and show us how to work everything. My husband figured out the app on his own and we have had one panel not working and no one still has cared to stop by to fix the issue or let us know things are working properly or thank us for being a customer. They said they were sorry but they have been so busy! Busy, walking door to door to get those numbers or meet their quotas, too busy to go back to those homes and make sure the customers they already sold to were satisfied customers. On another note, they are lying when they tell you, you will get $9000 back in your tax refund. This is not something they should be telling people because it’s not the case for everyone. This should not be the selling point to get customers. If they can stop by my house and sell me a product, they should be able to return to my house in person to make sure we are even happy, but now we are stuck. In the options for submitting this review the longest option is 1-2 months from the time the contract is signed to the time the system was FULLY installed. We signed our contract in June 2022 and our system was turned on in February 2023 totaling 8 months!

1 year ago

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Amy K

I was very impressed by ION solar’s professional and knowledge. All through the process I was well informed and actually even after! The product is great too!

1 year ago Edited May 15, 2023

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Seth Holland Castle Rock, CO

Our experience with ION solar has been great through both of our solar installations. The keep you up to date and follow through everything. Been a great experience!

1 year ago

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irina donaldson Sun City, AZ

We were very disappointed to not have solar panels. We had a great offer and signed up. We were told we could wrap the roof as part of the contract with the low, low rate, so that was grand. ION provided us with a bid, and we had our own roofer provide a bid. After we decided on our roofer, ION kept sending us the 2nd contract to sign, with their roofer even though I told them repeatedly we would use our roofer and that the first contract was the one we had signed and still wanted. At that point, communicating with ION became difficult. Phone calls, texts, emails -- none were replied to. In the end, finally, I asked point blank whether their original contract was invalidated and for whatever reason, it was. Further research showed that it is illegal to wrap a roof replacement into a solar panel contract, so we could not legally have gotten the rebate on the whole package as we were assured.

1 year ago

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CARLOS ARCILA New York, NY

Liked how they educated me on the benefits of solar. Strongly disliked the pushy sales tactics. Sales was not based on customer needs and focused on the amount total sales, which is of ZERO value to me. Also focused heavily on speaking negatively about competitors. Canceled contract and went with other company that offered better and bigger system, with better finance options. I did appreciate the hassle free cancelation of my contract.

1 year ago

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Bruce Richey Yorktown, VA

The system works great! Customer service is outstanding! Now I need a company that sells a battery so I can keep and store some of the power, especially when the power goes out. Can you recommend a company?

1 year ago

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Benjamin Suyematsu Las Vegas, NV

This process began in September of 2022 and was not completed until March of 2023 due to delays on both my utility company's side as well as Ion's. I understand Ion is at the mercy of utility companies for some of these delays. Regardless, the communication I received from Ion was poor to put it nicely. For most of the last 6 months, I did not have a dedicated account rep and by the time I got one at the end of February 2023, even she was surprised to hear all the troubles I'd been through. In addition, this was an add on system to an already functioning system I had on my roof. Upon installation of the new panels, my original panels that were already in production were turned off with no explanation as to why. Upon receiving an account rep in February, she was also surprised to hear this and confirmed they shouldn't have been turned off. She gave the OK to turn the system back on, which I did, and which I found another issue - the original system was malfunctioning. An electrician was then called out to correct the original system and did so. Just last weekend, I got clearance to put both systems into production, but this is 3 months after I've paid for full energy usage. I was told there was a possibility to have the amount paid to the utility company removed from the system cost, but once my system was deemed "complete," I have been ghosted by the account rep.

1 year ago

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Maureen Denver, CO

Everyone from the sale to the installation crew were great. Nice, courteous and always checking in and explaining everything in detail. No question seemed a bother.

1 year ago

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Jarius Hillman Henrico, VA

I loved my experience with Ion! My contact was amazing and helped me to understand what was going on along with my installation being done quickly. Highly recommend!

1 year ago

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Deann Aurora, CO

I signed my contract with Ion Solar in September 2020. I have requested a hard copy of the sales contract ... "it takes too much paper" They submitted an Email contract. I should have checed them out with the BBB. Mia culpa!) We are now in the middle of March 2032 and they have not completed the installation, in part due a hang up created by the Denver City and County and County! Ion employees reaponsible for the installaton do not answerg their phone so I am UNABLE ot reach them!!!! I would not recommed this company to my worst enemys. If they on you approuch you LOCK the door or RUN!

1 year ago

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Aaron Norfolk, VA

I sent in for my rebate, and i never got it. Also, the contract signed was not fulfilled as agreed upon. Nobody ever got back to me, and when i had a problem with the system nobody still. Then 2 salespeople came by to sell me an ion solar system, so i told them about the problems. Still no support. Everyone i know gets told this story. I hope it puts them out of business. I dont know why anyone would use this worthless turd company.

1 year ago

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Marthaelena Rea Denver, CO

Profesional staff, very communicative, always sent me updates on the process and made sure I understood what was happening and what I need to do on my end.

1 year ago

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Paul Newport News, VA

So far, everything that it takes to have Solar Panels installed and started with the ION Staff and made it simple my wife and I. Thank You ION Staff!

1 year ago

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Carlos

I’m a resident of the town of Dumfries and last year I had solar panels installed. At first I was thrilled to have them, it was something that I knew that it could help. There was a lot of miscommunication with the people when they came to install it, the worst thing was that after three months of the installation my “enphase”panel fell off, it was hanging after their installation. I tried to communicate with them so they could fix it, for months I contacted them repeatedly and there was no response. And apart from that after the installation team finished nobody took the time to show me or give me a walkthrough of the installation. I think that I have invested a-lot of money almost $43,000 and adding to that I am still paying bills to the utilities company. So for those who are thinking of getting an installation from here I want you to look for better options because “ION solar” is not a good one at one point I started to think that I got scammed by these people, so please think before you get panels installed from them.

1 year ago

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Denise Schuetter

They came out twice and said that they couldn’t do solar because I’m the middle unit of three townhomes. However there is another set of three townhomes right down the street and the middle one has solar. So I called them and sent pictures and they said they’d get back to me and they never did.

1 year ago

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Brian Gurley Englewood, CO

ION has had terrible communication throughout this process. There is little coordination between the teams and delays occur because of it. They will get you to sign a contract and have the system installed in under a month so they can claim the system is sold off and you start paying for it before it's operational. After this they will leave you in the dark and take months to follow up and finish the project. ION made a bunch of claims about inspection requirements and long timelines out of their hands, but when I called the inspector directly they hadn't heard anything from ION and were able to fix the issue the next day. You are better off working directly with your county inspectors and energy company after installation to avoid ION confusion and get things done in a reasonable time. I've waited over 5 months after my system was installed before it was operational and ION is still clueless as to the current state of the project. Had I not did all of the coordination work for them I would still be without a working system. Extremely poor service from customer coordinators.

1 year ago

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Lavern Parker, CO

After on going coordinating and installation I’m still waiting on the final city inspection and approval before the system is able to be powered up. Still waiting on roof repairs and missing the critter guards.

1 year ago

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Jay McKinney Denver, CO

I signed up in July. The install started in November. I have made two monthly payments on my solar plus my utility payment to date as I’m still at 70% install complete in March.. I just received a text today that the permits have been resubmitted since they lapse and it usually takes another 4-6 weeks before they are ready for the rough in inspections. This means by the time that is done I will have made two more payments on a solar system that is not operational as well as my normal electrical utility payments. Thanks for making me pay double on my utility bill for who knows how long ION.!!

1 year ago

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Suzan

If I could give zero stars I would. I went in with a cash deal. Mistake….after they got their money they did do measurements and were going to follow up. Months went by and no contact so I reached out. They are working with my electric company. Another month goes by so I reach out again. Then they tell me my electric company has too many with solar and won’t work with them. They give an option of getting a power saver. I tell them great let me know pricing and time line. Now it is the holidays and hear nothing. Now after 6 months of being ignored I ask for a refund. I was told I would have to pay a fine for breaking the contract. Serious?? They said they would waive it after I explain the treatment they have given me. It has been over 2 weeks and I still had not gotten my refund. They said they needed updated info. It had not changed since they took my money so am struggling with that. Now I am still waiting to receive my deposit back. Don’t trust them enough to follow through in anything.

1 year ago

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Keith Gaertner Longmont, CO

Communication at the beginning was great. Had some issues after the panels were installed with communication but was transferred to Joaquin as my project coordinator and he was great.

1 year ago

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Neil Geitner Littleton, CO

Ionsolar install the solar on my roof, did it take longer than I expected? Yes, from the challenges with my power company and my city inspections. Ion solar they did provide the service of they were paid for.

1 year ago Edited January 10, 2024

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Reply from ION Solar

ION Solar is committed to addressing Mr. Geitner's complaint and apologize for Lack in communication and delays.  We value Mr. Geitner's feedback as an opportunity for ION Solar to improve and will work towards a resolution.

Upon review and communication with Geitner, ION Solar has remedied his concerns.

Mar. 31st, 2023

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Maurice Johnson

Liked that ION representatives kept me informed about every phase of the project. Didn't like that ION representatives gave me conflicting information on the smart service meter replacement and final solar panel activation.

1 year ago

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Nathan Bruggink Denver, CO

I wad very satisfied with my initial installation. However we opted to add additional panels to our existing system. We started the process in August our installation didn't happen until February. We have never been contacted by a project coordinator. At time of installation the electricians opted to use the existing connection panel without first consulting with me. This has resulted in my entire (new and existing) panels to remain offline since install. We were told that a project coordinator would be in contact with us 24 hours after install to discuss scheduling the city and county inspection. This still had not taken place. we've recieved no communication. I've requested numerous updates and not calls. Overall we were happy our original investment and system. However at this point I like to take the panels off.

1 year ago