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ION Solar

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7.2

Overall Score

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Karen L. Colorado Springs, CO

ION Solar staff were all very professional and completed the installation of the solar panels in a timely manner, about 6 weeks from start to finish. They clean up after the work is completed. This is the first time ever that I have had solar installed on any house I have ever owned, I recommend this company.

5 years ago

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Reply from ION Solar

Karen, we appreciate your kind remarks. Thank you for choosing ION as your solar provider!

Oct. 11th, 2019

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Vern Virginia Beach, VA

Overall the experience and process from beginning to end was so uneventful. The sales pitch was well delivered. The product sells itself. The install was professional and no gliches. The startup of the system after the meter was put in was 1-2-3 done and up and running. We were not dissapointed and are very happy with the product.

5 years ago

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Reply from ION Solar

Vern, thank you for this wonderful review. The switch to solar can often be daunting for homeowners, but our goal is to make it as easy as 1-2-3!

Oct. 11th, 2019

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Eric Virginia Beach, VA

Tom was awesome! Very professional, very personable, and explained everything in a very clear and easy to understand manner. Nathaniel M did the initial survey, and he was just as great. Definitely a pleasure to do business with. Ross, Joseph, and the rest of the install crew were just as professional and did an outstanding job.

5 years ago

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Reply from ION Solar

Thank you for your kind words, Eric! We're so happy your experience with our team went so smoothly. Would you mind sharing with your friends and family who are interested in solar, too? We'd love to continue providing great service to homeowners like you. Thanks again!

Oct. 16th, 2019

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Stephen Lewandowski

Installation is complete as of this writing. All contacts from employees of Ion have been extremely courteous and friendly. The installation was completed in a timely fashion and the job site was left in a clean and orderly fashion. We are waiting on the meter installation by the electric company at this point. So far - all is right.

5 years ago

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Reply from ION Solar

Thank you for taking the time to leave a review, Stephen! We appreciate it.

Oct. 16th, 2019

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Paul Morrison, CO

Great company. I felt they fully explained everything to us,We had several issures with Xcel energy but they helped me thru them. Their people were always on time for appointments and didn't use a 3 hour window for arrival times

5 years ago

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Reply from ION Solar

Thanks for the review, Paul. While we aim to make solar simple and easy, but sometimes there are hiccups - we appreciate your patience!

Oct. 16th, 2019

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Chetan Patil Parker, CO

It was really pleasure working with Ion solar guys. Brian made it very easy to understand complete process, Samantha managed this project very well with great professional integrity. From start to end everything was handled very carefully and nicely. If anyone looking to have solar I would highly recommend talking to ION guys.

5 years ago

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Reply from ION Solar

Chetan, thank you for the review and recommendation! We strive to provide a premium experience for our customers, and we're thrilled to hear we were able to deliver. Thanks!

Oct. 16th, 2019

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Debbie Williamsburg, VA

Ion did it all! From selling me on the gorgeous and elegant panels, to pulling city permits and getting my HOA approval, installing, inspecting, and great customer care from my project manager as well, I am happy as a lark, and ready for my electric company to come put in a new electric box, and I'm solar!!!

5 years ago

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Reply from ION Solar

We loved reading "gorgeous and elegant" to describe the panel installation. We pride ourselves on using only premium, top-tier equipment. Thank you for is wonderful review, Debbie!

Oct. 16th, 2019

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Nathaniel WilliamsNnNn Colorado Springs, CO

I really like the guys working on my solar. They were fast and clean. Every time I ask the sale person about my solar, they gave me the answer with out any problems. When the guys were done, one of the guys stay behind and check to see if my wired were working on my solar.

5 years ago

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Reply from ION Solar

Nathaniel, we are so happy to hear our sales person and installers were able to make the process run smoothly for you. We strive our best to give all of our customers a premium solar experience from start to finish. Thank you for your kind review!

Nov. 3rd, 2018

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Corey Boulder, CO

So far ion solar has been awesome. I have felt zero pressure from sales and I'm excited to start saving money. After comparing ion solar to another really big company it's a no-brainer to have ion solar install and maintain my solar panels.

6 years ago

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Reply from ION Solar

Corey, our goal is to inform not pressure, so this review means a lot to us. Thank you!

Oct. 16th, 2019

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Scott Gemmell

I really loved my experience with getting my solar on my home. I know solar pretty well and my experience with Ion Solar was very clean. They communicated with me on a regular basis and let me know of the process and current step I was in. I'd highly recommend this solar company.

6 years ago

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Aubree R Manassas, VA

My system was installed and we just turned it on yesterday!! Super excited about our solar system. ION was awesome and we have already reached out to a few of our friends for referrals. Melissa was great and always kept us informed through the process.

6 years ago

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Lewis Nuttall Long Beach, CA

I'm extremely happy with Ion Solar. They have exceeded my expectations. They delivered on everything they said they would and everyone we have dealt with has been very professional. We love our new system and we are so excited to see the money we are saving.

6 years ago

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Sharon Burke Walnut Creek, CA

I have been very happy with my Solar Vision solar system. The system and billing work as explained to me. The sales representative took a lot of time to answer my question and make me feel comfortable with the contract. Two thumbs up, highly recommend.

7 years ago

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Robert R

Leaving this review for my mom, she got solar with Vision Solar and couldn't be happier. She has a flat, fixed payment and will now own her power instead of endlessly throwing her money at the power company. Vision Solar did a fantastic job!

7 years ago

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Aaron Ashby

We selected Vision after talking to 4 other solar companies. All of them were disorganized and seemed like used car salesmen. Vision was completely different - very professional with organized systems and a very knowledgeable and personable sales person in Doug Rose. The installation was pretty good with some nice extras (A Nest thermostat and LED light bulbs) though they did leave a bit of a mess around the perimeter of the house. They also did have problems connecting the monitor/app and in fact those problems became a big frustration as the panels were only producing, or reporting about 20% of what they were supposed to for the first few months. This caused us to lose a significant amount of money and feel like we had been ripped off. Vision continued to communicate with us and finally got the problem fixed. Now that it is working well we are pretty satisfied.

7 years ago

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Roark Janis Salt Lake City, UT

Vision Solar was the best to work with; I know because I started with another company first and switched. Vision Solar listened to me, met my design requests, answered all my questions and provided quality installation and great customer service!

7 years ago

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Chanel Kidd Orem, UT

Vision Solar installed my system in May and has been great. It is producing and my electric bill has been reduced as discussed. What I really like is the look of their system compared to their competitors. I also really liked their customer service, I got a call every week with the status of my project.

7 years ago

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Phil Brangers Summerville, SC

Vision is by far the best solar company in South Carolina. They only do ownership in SC not leasing which is the only way to win with solar. The sales rep was very open and transparent at the door, and our panels look much nicer and cleaner than the system across the street, and I am saving over 40 bucks a month on my power.

7 years ago

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Lauren Whitton MO

ION is an exceptional company! We had the best experience from their Appointment Setter Cameron, Energy Consultant Kane, Operations Manager Johnathan and Project Coordinator Sam. These guys were exceptionally professional and knowledgeable. We are so proud to be part of the ION Solar family located in the Houston TX area!

11 months ago

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Josie Bueno Cleburne, TX

Ion solar is great! This is our second home Solar purchase. We had multiple consults with different companies. ION’s people were knowledgeable, polite, did not put pressure, and quick to answer our questions. We have specific needs to fit our unique lifestyle and even though our system request was unusual they never even batted an eye. The install was just as smooth and the people just as great. I highly recommend ION!

1 year ago

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Maria S Richmond, VA

Had a great experience with ION! They answered all my questions and explained things well (especially our rep Daniel D . The initial install was 2 weeks after signing (county and utility inspections took awhile). The project manager and different teams communicated with me frequently especially when we were waiting for they inspections and they were responsive. I'm loving that I now generate more electricity than I use!

1 year ago

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Matt Hansen Chesapeake, VA

ION is great! They explained every step of the install and didn’t leave us in the dark during the installation process at all! They did a fantastic job serving as liaison between us and the electric company and our HOA as we completed the project. And our sales rep, Jason was always reachable by call or text to answer any questions we had throughout the entire process! Highly recommend!

2 years ago

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John Aurora, CO

I think they use some of the best components in the industry based on my understanding of all the stuff that's available and out there.

1 year ago

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Zachariah Aurora, CO

They did a great job on the install and were very professional and courteous about everything. It went really smoothly.

1 year ago

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Dinesh Aurora, CO

Installation went well, no hassle. As long as you're going to give the best pricing you're going to get more customers.

1 year ago

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Anonymous Buda, TX

According to schedule, it was very quick. No issues that I can recall. They're very responsive and available.

1 year ago

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James Rodriguez Albuquerque, NM

I was highly satisfied with the presentation, proposal, install, and follow up of the entire process.

1 year ago

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Reply from ION Solar

Thank you James for your review. We are glad to hear about your satisfaction with the entire process.

Jan. 11th, 2023

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Kingsley Albuquerque, NM

It went smoothly, but it took a bit more time perhaps due to all the approvals and all those things.

1 year ago

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Felisha Albuquerque, NM

Any questions that I have, they're quick to respond and give me the answers to. It's the best quote that we got.

1 year ago

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Jerry Albuquerque, NM

It's all manufactured in America. Very quick, very smooth and a very clean installation. They answer every inquiry.

1 year ago

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Matthew Simms Castle Rock, CO

Ion Solar was fantastic in all aspects - from design, planning, permitting, and financing - they were responsive and excellent in all phases of getting my system!

11 months ago

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ROBERT MARSHALL Orem, UT

The solar panels look nice. It took 8 months longer than you said it would take. You improperly installed electrical breakers, leading me to lose power to most my house. You couldn't pass city inspection for 6 months after you said they were installed. I was double charged for 4 months on the cost of my power. You still haven't paid me back for the 4 months of being double charged. You didn't send me the $500 rebate you promised for my power box not needing to be upgraded.

11 months ago

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Dan Salem, OR

We love the way ION worked with us to make solar happen for us. We have a shaded yard and had to do some special configuration to make things beneficial for us.

11 months ago

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Johnny Boerne, TX

The system is great, the web site to check has been off line since February. Call customer service and I was not able to bring on line. Now can not see if I'm saving.

11 months ago

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Connie Sue Portland, OR

ION Solar made the process easy and kept us informed step by step along the entire process. I just wish they would have taken advantage of all the rebates available to Oregon homeowners.

11 months ago

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Patricia Austin, TX

Company not very good after the sale. I am still paying almost $200 on my electricity bill. I called my electric company and they showed me where the panels were producing a good amount of energy at the beginning but then the panels started under performing after 6 months. I contacted ION Solar and explained to them about the panels under performing to see if someone could come out and inspect the panels. I was told someone would get in touch with me. I waited for 2 weeks and no one reached out to me. I called a second time and told them this was the second time I was calling and explained to them again what the issue was with the panels and once again I was told again that someone would reach out to me. A couple of days later I received an email with charts and graphs explaining the way the panels produce energy. But still no one to physically come out and inspect the panels to see if they were connected correctly or damaged! This was in 2022. We are now 2023 and still no action from ION Solar. I am still paying up to $200 a month for electricity plus the regular payment for the panels! I would not recommend this company for this reason

11 months ago

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Dana Gresham, OR

ION Solar provided the services they promised on time and exactly as stated. They continually communicated with us during the process and patiently answered our questions.

11 months ago

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Brent Richman Corvallis, OR

I was dealing with ION and thought things were going well. We had passed all the inspections and were set to install. Everyone showed up on install-day and everyone was busy in their own little area when it was announced that the roof had to be replaced (after it had just passed its inspection). I said, "That sounds like fraud and I am done>" They all picked up their things and left, thinking that they would probably be back. In the meantime the A/C had gotten disconnected. Come to find out they were also overpriced. I have tried now for over a year to get them back here just to reconnect the A/C but to no avail. I still have salesmen come to the door and when they hear my story they are aghast and know someone who can help. Have had a couple of phone calls but NO ONE has stepped foot on the property to even try to fix the problem. I am a rather easy going guy it has also taken over a year for me to write this review. The bottom line is I would not have them ever touch my home or property again. I would NOT recommend them to anyone except to AVOID like the plague.

11 months ago

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Marsha New Braunfels, TX

I liked the courteous service when they removed the panels for a roof replacement and I really like the lower power bills that have resulted from installing them.

11 months ago

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Michelle Las Vegas, NV

So disappointed and ready to share it with EVERYONE. Of course the salesman, Chris, was charming and made us feel like your company was #1 but as the process continued it seem like things just kept going downhill. The latest is I literally emailed everyone I ever sealed with at ION because I was not getting g a return Email or call back from my sales man or his supervisor. My solar was turned on 2 months ago and my last electric bill was higher than the previous one. I asked if someone could get back with us and show us how to properly read the ION App and help us figure out what we are looking at - to no avail. If this does not get handled this coming month I promise I will speaking to many more people. Terrible FOLLOW UP with ION 👎🏻

11 months ago

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ED Westminster, CO

Quite possibly the worst company I’ve ever worked with as far as communicating and keeping a project on schedule. As someone who works in utility-scale solar, I fully understand the processes involved, utility requirements, and hoops to jump through that cause delays, but my goodness, Ion really took things to a whole new level of terrible. There were constantly changing “project managers” who failed to communicate and clearly had no clue what was going on, installation crews that changed each time they visited our house, and generally speaking, Ion was just hard to work with. They don’t even provide direct contact info for the project managers, just a stupid general phone number to call. Will never recommend them to anyone looking to install solar.

11 months ago

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george mallory Richmond, VA

Only thing I didn't like was that the solar panel didn't come with battery back up. Customers need that especially when storms or something knock out power. Ion solar needs to make a battery compatible with system and offer it free to customers who already have a system installed. Also don't see alot of savings in power cost.

11 months ago

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Phyllis Virginia Beach, VA

We are fortunate to have an amazing hands on agent. Justin B was effective in explaining the Ion Solar experience and is still available nearly a year later to answer all questions and concerns.

11 months ago

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Unis Clinton Portsmouth, VA

I really like this company, they were very professional. They came when they said that they would come. worked quickly and cleaned up. They made me feel like they had my best interest at heart.

1 year ago

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Charles Mechanicsville, VA

Everyone I delt with was nice and friendly. However, when I set up our plan I requested 105% coverage (sales rep started at 80%). I requested a review of my system due to my receiving bills from the utility company. ION advised we are using more electricity than we are producing. Considering the fact that I gave them copies of my electric bills and I wanted a system that would produce enough to cover 105% of my energy use, I am disappointed.

1 year ago

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Stephanie Smith Portsmouth, VA

This company has given us the opportunity to get solar panels and pay a little bit a month on them. We have not had a problem and they are amazing to deal with and it is very affordable.

1 year ago

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Will Chen Beaverton, OR

0/5 - Salesperson (Enrique G) 3/5 - Project coordinator (Thomas N) 5/5 - Installation team 2/5 - Overall communication ----------------------------------------------------------------------------------------- TL;DR - Enrique G (sales) promised incentives but did not deliver on these incentives until I reached out to corporate to complain 60+ days after panel installation. Enrique also misled us on PGE billing after installation (details below). Project team was helpful. Installation team was courteous and respectful. Overall comms were pretty messy. Our interaction with Ion Solar started in Nov’2022 with a D2D sales rep knocking on our door to pique our interest in solar. From there, we scheduled an appointment with their salesperson Enrique G. Enrique showed up and presented us the “potential savings” of installing solar and how it will essentially pay for itself as it will offset our electric bill entirely. He also mentioned that we would be put on a 12-month billing cycle with PGE after installation. Neither of these points turned out to be true. I asked a good friend of mine if he would be interested in going in on solar together to see if we can get a better deal from Enrique. Enrique offered us each a $1,000 check and $300 Nike/HOKA gift cards to be sent upon installation if we signed up with him. We thought it was a good deal so we both signed up. Mind you, these incentives were verbal agreements; none of this was on paper. Fast forward to Jan’2023, panels are installed. My friend and I reached out to Enrique G for the promised incentives and were both met with a short “yup on it”. This went on for 30+ days. We would reach out to check on the progress of these incentives and Enrique would either send a “will these sent out ASAP” or straight up ghost us. Having been fed up, we reach out to Ion Solar corporate. Thomas N hears our story and sends an email out to Enrique and cc’ing us both on it. Enrique G responds to the email with a “yup on it”. To our surprise, we received the $1,000 via Zelle a week later. However, the $300 Nike/HOKA gift cards were still nowhere to be found. At this point, we’re 60+ days past installation and we were still missing the last half of our promised incentives. So I finally submitted my post-installation survey, giving them a score of 1/10. Enrique IMMEDIATELY responds by sending both my friend and I the promised $300 gift cards. Why did it have to take so long and so many different parties to get Enrique G to fulfill his promise to us? Furthermore, why did he have to lie to us about the 12-month billing cycle? This was a complete bait-and-switch. Had we known that he was going to treat us like this after signing, we would NEVER have signed with Ion Solar. And to be honest, both my friend and I are struggling with buyer’s remorse after this experience. We would NOT recommend Ion Solar.

1 year ago

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Katherine Virginia Beach, VA

Projections given on how much I would save off my utility bill were not correct and prior to us agreeing to the panels being installed. I questioned if we were going to have enough solar panels to generate the type of savings they were projecting. We probably need at least 10 more panels to get the type of savings that they projected. Now I am saving several hundred dollars a month off. But my electric bill did not drop down below $200 a month. Also, the sales person told us we would receive an $8000 incentive rebate that we would need to apply towards our loan and I have called Ion services directly and they just gave me a tax form which is not the same thing as an $8000 rebate and no one when I’ve contacted Ion has any idea what this is and that was one of the main reasons we signed up for Ion that we were getting $8k off our $30,000 investment. I’ve had one service issue with our solar panels since they were installed. One of the wire nuts were not screwed on correctly and I had eight panels that stopped working two months after installation and I didn’t realize I needed to monitor my solar panels consistently, which is my fault and it wasn’t until my electric bill went sky high that I even look at them or questioned it, and found that they have been in operable for over four months. It would’ve been nice if Ion was aware that my system was off-line if they would’ve notified me via email or written correspondence, and the process of getting someone out to come look at my panels was not fantastic. They sent an electrician out relatively quickly and he indicated somebody needed to go up on the roof and we needed a roof crew and that I would be contacted to schedule a roofing company to come look at it within two weeks well for weeks later, I was finally able to get someone out here to climb up on the roof and look at it and it took from 10 minutes to fix but that was yet another month where I had eight panels not working. So over the five months I have paid approximately $400 more a month and my electric bill every month since the eight panels have not worked.

1 year ago

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Chad Lamb Washington, DC

The process to install panels on the house went great. The sales person provided me with all the information I needed. The install crew and electricians were great as well. My only issue is they underestimated the amount of panels I needed.

1 year ago

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Tony Virginia Beach, VA

I like the friendliness of all staff members, and the workmanship was outstanding, they were always there for questions, and always have the answers. I can see a big difference in my electrical bill, and we love gold green.

1 year ago