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ION Solar

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7.2

Overall Score

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Smith Family Castle Rock, CO

We were contacted by another Solar Company last year. When the salesman arrived at our house he didn't even have a piece of paper or anything to write with. So when my husband said he had made an appt. with another Solar company. My first thought was, here we go again. However, when the salesman from ION arrived he was professional, well prepared, answered all our questions. All of the people from ION were always professional, friendly, and well trained in their field. Everything that ION had control over was always done in a timely manner. The only snags were from our Town Inspection rules and waiting for a permit to operate from IREA.

5 years ago

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Reply from ION Solar

Thank you for taking the time to share your experience with us. We pride ourselves on providing a premium service and that starts from the initial consultation!

Oct. 16th, 2019

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Jesse Martinez Kyle, TX

I've appreciated the professionalism of explaining how ION works and have been transparent in how the company process works from start to finish. The billing process was clear & the rep gave us options to choose from. Allowing us to see our minimum to high pmt options. They explained that we have 3 days to cancel if we changed our minds for any reason. I really like the fact that ION is one company and not contracted out. I've dealt with companies that pass the buck & with this company they don't. The panels they offer are quality & will absorb energy fully without slowing/stopping the amount of absorption of energy if a panel is shaded (not affecting other panels). The customer service has been open, polite, & informative. I've not discovered the company as not being transparent. My rep was upfront & welcomed questions during our mtg & through the stages of getting solar panels. To me its been a no brainer to get solar panels & be with this company that's part of our energy solution! I refer this company out a lot! I've not received any negative feedback. The warranty is also competitive with other companies.

5 years ago

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Reply from ION Solar

You're the best, Jesse. Thank you for sharing the positive experience you had with us. We pride ourselves in being a full-service solar provider, so this review means a lot to us!

Nov. 3rd, 2018

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Melissa Lusk Kaysville, UT

We called several other former customers before signing up with Ion Solar and I was pleased that they gave us references who had something to say besides, "it's all great." We spoke with one person who detailed a month long reign of problems, all of which were fixed by the company and how happy she was with the customer service. We have had our panels for about 9 months now and the only thing that is buggy is sometimes we get a "production issue" warning. When this happens, we reach out to Ion Solar, they have checked it out, and it is has only been that we were producing less than expected due to weather. Our panels cover our power usage and we are very happy with both the panels and the company.

6 years ago

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Reply from ION Solar

Melissa, thank you for sharing your experience with us! We're happy to hear that you are pleased with your decision to switch to solar with ION.

Oct. 16th, 2019

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Monica Sorenson American Fork, UT

I am located in Utah where solar is a fairly new game, I did extensive research on all companies and while I found certain are rated better I found visions proposal to be the hands down best price for the kind of quality offered. The monitoring of my system really takes the stress off of me, a mother of 4, to worry about the things I need to. The installation was flawless took maybe 3 months total to get it up and running. The people on the installation crew were neat and friendly. The girl who originally sold us the product has completely taken care of everything and checked in with us every step of the way to ensure our satisfaction. Just an overall very homey yet reputable feel to the entire process. I would and am recommending Vision to all my friends and family.

7 years ago

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James Sandy, OR

System did not produce the electricity that they projected. My neighbor signed up and used me as a reference but the installation people made him so mad he rejected it and my $500 was gone.

11 months ago Edited January 10, 2024

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Yaareb Aurora, CO

It was smooth. They were answering my questions and when they don't know the answer, they have referred me to the person who would give me the the answer.

1 year ago

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Garri Buda, TX

The panels aren't working yet, so I haven't seen any benefits. They need to do better about making sure things are scheduled and that things are going smoothly and the process is being completed correctly. It took like 3 days and then they didn't even they did not finish. They just put the panels on and then it took weeks and weeks for me to get someone out here to finish the electrical work. I have had to reach out to them multiple times about a bunch of issues.

1 year ago

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Damion Buda, TX

After installation the customer support basically goes away. Installation was great. It was timely. So far, no issues with the equipment. They need to listen more to the customers about output needed versus what they think you need.

1 year ago

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Kelly Buda, TX

We really like the salespeople that we interacted with. They seem very honest. I was very easy. We didn't have any problems, so that was good. We haven't really had a lot of issues.

1 year ago

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Anonymous Aurora, CO

It's been working without problems so far. It went really well. During the peak season, it great. But during the winter right now and there are a lot of cloudy days here, I don't think I have enough panels or I'm not generating enough electricity, because I still have to pay $30-$40 to my electric company.

1 year ago

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Aliitasi Mauala Anna, TX

The whole process was a scam. Was quoted one price and charged another someone high up called and was going to reimburse us a quoted amount that would make our first year the payment that was given at sign up but never received. Now a year later my electricity bill is higher than it was before. Call customer service multiple times and always get the run around about about it. They say they will go over break down and get back to me and sometimes they send a email that just says what my bill says. Or tell me to reach out to provider and provider says they only capture what I use not was made. The worse decision I've made in my life. Don't fall for it.

1 year ago

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Frank Argyres Albuquerque, NM

It was a great experience Ron was my rep and it was beautiful because he was honest and answered all my questions thoroughly and I'm very pleased with him

1 year ago

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Jennine Buda, TX

Our electric company actually told us they thought Ion Solar was very good because they don't sell you something you don't need. I thought they were very good.

1 year ago

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Chris Albuquerque, NM

They've answered every question I've had on any issue. Other than waiting on permits it was pretty simple. Didn't take them long to get the install up and ready. I've never had a problem with the system. It's working great.

1 year ago

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Luke Albuquerque, NM

Very smooth and easy and not because we're aggressive or pushy. Very minimal contact during install. They just did their job and let me know what was going on along the way.

1 year ago

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Anthony Portland, OR

ION Solar was very thorough with the whole project process. Staff was very professional, courteous and responsive from start to completion. I would highly recommend this company for solar products, installation and service!

11 months ago

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Doshi Lyrse

The overall experience with Ion solar has been pretty painless. The only negative is that we were promised follow up from the individual that sold us the panels however, we have not heard from him at all. Also, we requested one of our panels to be corrected in the front of our home that looked pretty crooked. We have not had that complete either. Other than those 2 unfortunate events ion solar has been a pleasure to work with.

11 months ago

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Ronald Woodbridge, VA

This company accomplished everything they promised! They even engaged my HOA when it looked like our install would not be approved. Right after install they followed up because one if the panels was underperforming —fixed! System is up and running great.

11 months ago

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Barbara Beaverton, OR

I was very excited to get solar panels as I had them installed on. my home in Arizona and saw wonderful benefits. I still believe solar is important for the environment but I am not seeing the savings I thought I would yet but we will see what happens in the summer. Right now not great with savings.. I was told to use a refund program for solar and that I would give that to Mosaic to lower my costs but when I called to ask question about this for tax purposes I was sent the contract to send to my CPA so not happy about that. Still not sure what to do if the refund comes through. More support after solar is put in should be considered by the company.

11 months ago

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Felipe and Laura Pereira West Jordan, UT

The process with ION started out really great. We did have questions about possibly upgrading our voltage when we added the panels and they never got back to us about their in-house bid, despite calling and emailing multiple times. We did move forward with the solar panel installation though. However, despite getting 3 panels more than the basic recommendation for our current usage, we are still paying our normal electrical bill on top of the Solar Panel loan. I’m not convinced that there are actually producing as much as ION projected the would in the spot that they chose. I tried reaching out to them again, but I get lost in voice mails. It’s like once they’re done the umbilical cord is cut and you’re done.

11 months ago

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Wayland Pittsburgh, PA

Sales team was professional, pleasant and helpful. Installation team was polite, professional, provided great service and left the property neat & orderly. The service is fantastic. My electric bill is tremendously reduced to $25-$40 month.

11 months ago

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B Grackled

Initially, I felt the process was too rushed. I would have liked more time to discuss the project before signing the contract. That said, I have no regrets after the full install. I like the beginning to end continuum of service ION provided. Every step was planned and communicated. I had access to an actual person during the entire process. It couldn’t have been easier and I couldn’t be more satisfied.

1 year ago

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Patrick Jellum Thornton, CO

The presentation and explanation for the benefits of using Solar were presented by David. I had a good understanding of the process and what time frame I was going to work with. The installation was a good deal longer to complete(about a month), Also some of the craftsmanship needed to be corrected upon the first review by the city of Northglenn. I emphasized the need to place pipes under the roof and all areas were done to this specification except one side. Was not happy about this. However, even with delays, David kept me aware of steps and needs. A question down below says installation of 1-2 months and mine took about 4 months. Signed contract in June, Got financial approval within 2 weeks. Was given the plan in early fall. Did not start using until December.

1 year ago

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Kevin Schwartz Boulder, CO

2 stars is a stretch...We started this process in September, the solar panels were installed on Dec. 15th, we asked the installers when they would install the critter guards that is on our contract, they said after the electrical was hooked up. About one month later the electrician came out to wire it and put in an upgraded panel. That is when they discovered we already had 200amp service. We originally wanted to upgrade our electrical panel thinking we could get more breaker space. We knew we had a 200amp service panel but no one noticed that or told us we do not need to upgrade our service panel, even after a site visit from your design and electrical team. We had to remove that option from our contract after we did some research to find out we cannot get a bigger panel than we currently have. The electrician came back out another month or so later to connect the system but discovered the breaker pack he was sent out with would not work. As of February 23 we are still waiting on the electrician to come back to finish the connection to our panel. We also still need the critter guards installed but I don't think anyone knows that...it would be nice to have a single person organizing and running these jobs so we know who to contact. It seem I get a text or an email from someone different whenever there is communications from Ion. Each time seems to take 1 month or so for someone to return...? This has been a long drawn out process. UPDATE: April 15th, we are 7 months in and we are now at the final stage waiting on Xcel to come install our net meter. I wan to clarify that ION Solar did step up and help with all the issues I listed previously. Thank you!!! I have improved the star rating to a 4 after receiving the help for ION to get to this point. I recently spoke with a neighbor who had solar installed and they had the same issues we had with all the electrical / breaker trouble. My suggestion to ION and any solar installation company is to let homeowners know at the point of sale that the installation process takes 6 to 10 months to complete. I believe this would help set up a realistic expectation. Again, Thank You ION Solar for stepping up and getting our issues corrected.

1 year ago Edited January 10, 2024

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Reply from ION Solar

We value Mr. Schwartz feedback as an opportunity for ION Solar to improve. ION Solar has been in contact with Mr. Schwartz and has been able to address his concerns, this matter has been resolved.

Apr. 17th, 2023

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Trevor Schulze Denver, CO

Working with ION was a great experience. They use high quality USA made panels, 100% employee crews for install/maintenance, and were willing to beat the price of other bids I got. Very polished presentation, well put together proposal, and a fantastic/clean install job. Special shout out to Spencer S and Matt O for their outstanding communication and customer service. I’m very happy with my solar system from ION.

1 year ago

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Kelly Garner Johnstown, CO

Love the install process from day one. Continuous communication with me throughout the entire process. They did everything and advised me when decisions needed to be made, contacted all outside resources that needed to be contacted including setting up the install of the meter with Xcel. Even after a year, they are still in communication with me and continue with their excellent service. Never an issue that wasn't resolved in a timely manner. Highly recommend them.

1 year ago

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Ken Fischer Parker, CO

I got ION and love it. I researched, hi and low, solar companies. The reason I went with ION is, they are local, I knew the sales man and they work on a watt for watt exchange with Core Electric. So I pay $72 a month for the loan on the panels and $23 a month to Core for account fees on average. With a watt for watt exchange, the cost of a watt doesn't matter. They took care of all the permits (including HOA) and the installation was done by a great staff and looks great. I encourage folks to give them a listen.”

1 year ago

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Vincent McGee Prosper, TX

The sales person explained everything clearly. He was upfront about how financing, installation, and how the system will work. While there was a rough patch with some of the installation workers on the day of the installation, the company listened to my complaint and apologized for the incident and made good on what happened. I have recommended ION Solar to my neighbor and a friend.

1 year ago

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Duane

The installation went quickly, once the permits were all approved. The install crew was =-As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion. On the other hand, through the summer and early-fall, my electric use and solar production put me in a "credit" balance with the utility, so I did not pay the utility company for any electricity until October, I believe. The install went very well, once all the permits were approved. The install crew was efficient and conscientious, and let me know all they were doing. They asked where I wanted the wires routed, as it was not possible to keep them in the attic, due to the construction of my house. As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion.

1 year ago Edited January 10, 2024

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Michael Lewis Fredericksburg, VA

Our sales agent, Andy H was very thorough in explaining the benefits of solar, the process, and everything. We had 9 trees that needed to be removed for more sunlight and ION allowed us to roll that into the loan! The installation crew was prompt, professional and courteous, and customer service has been terrific about keeping us abreast of inspections and next steps. Looking forward to lower electric bills! Highly recommend ION!

1 year ago

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Jason DiOrazio Molalla, OR

Working with Ion Solar was a pleasure! They were great with communication throughout the permitting, installation and inspection process. Installation of our system took less than a day and the crew that came out was very professional. After installation was complete, they ensured all necessary inspections were complete in a timely manner in order to get our system up and running. Very professional company!

1 year ago

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Reply from ION Solar

Thank you for the review Jason! I am glad you had such a great experience with the one day installation!

Jan. 11th, 2023

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Christina Martin Las Vegas, NV

I am so glad we went with Ion for our system- excited to save money and our system looks so good! Now that I’m educated on Solar I can’t help but look around at roofs while driving and what a difference it makes to use a company that cares. I loved the text message updates the whole time and our rep was a total solar stud, educated me on the inverters and was there from start to finish- thanks Justin!

1 year ago

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Christy Bertuglia Williamsburg, VA

One of the best experiences I’ve had with any company, the customer service is incredibly attentive, they kept us up to date and informed throughout the entire process. Very satisfied with my system, and the worksmanship. Everyone from the specialist I first spoke to about the program all the way to the technicians who installed my panels were professional and I felt like they delivered on everything they said they’d do.

1 year ago

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Carol Nunnelly Justin, TX

ION Solar delivered a great product in a timely manner. We are happy with the people who helped us by explaining the benefits of having solar, assisted us in managing the entire permit process and details of the job, and how each technician was professional and helpful! Shaun C, (our energy advisor), who sold us our system was amazing. So was Vincent M who placed the panels on our roof. The supervising technicians were all great including Jordan S

1 year ago

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Ron Terry Las Vegas, NV

I am very pleased with the Ion Solar System. From the first day that I started the project until the system was up and running, the Ion team constantly provided me with the current status as it moved forward. On the first day I could see my energy solar generation and my energy consumption. The net to me was positive and a plus energy credit was being sent back to the power grid for credit to me.

1 year ago

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davey914 Fredericksburg, VA

Setting up solar panels can be daunting but ION Solar takes that worry out. There’s an initial consultation which can help explain any questions and they can help see if solar panels are feasible for you. After that’s taken care of the installation process is very professional and easy. Honestly the longest part is the city and the electrical company approving the designs of the solar panels. It’s a very straight forward process and I’m glad I partnered with ION Solar.

2 years ago

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Heart Queen Oregon City, OR

The process was explained how everything worked and how it would happen. All my questions were answered and he was very pleasant to talk with. Working with everyone at Ion Solar was amazing. They kept me posted on everything even when things had to be rescheduled due to weather and some personal interruptions that I had. Everyone that came to my house were friendly, respectful, and knowledgeable. I would recommend Ion Solar to everyone and have!

2 years ago

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Claybon Collins Jr Petersburg, VA

ION Solar has lived up to its promise to do its best to convert and install a high-quality solar system in my home. Customer Service Rep Mike B has been an excellent representative of the company and kept us informed every step of the way. I have found this company to be of the utmost trust and professionalism. I highly recommend them to anyone and everyone. Our system is up and running and we are producing clean energy.

2 years ago

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Mike Johnson Rio Rancho, NM

The entire process was smooth and easy. My consultant, Eric F, was thorough in explaining the entire process and kept in communication. Throughout the entire process, I received regular updates as to the project status. The installation team even notified me of a maintenance issue on my roof that needed attention and had me get up on my flat roof so they could point out what they saw. Excellent experience and I've been producing electricity for 3 weeks now without any issues.

2 years ago

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Larry Short Portland, OR

ION Solar did the entire job from specifications through installation. The local project manager, Selena, kept me informed of the project status throughout. They proved to be quite a team. Nate explained the financials. The guy with the red beard lead the installation team. They even painted the conduit to match the house. There were people I never communicated with that handled the permitting and inspections. The hardware and software are top rate. Maybe my best experience with a project of this complexity. Well done.

2 years ago

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Yadira McCoy Smithfield, VA

Truly best decision we have made. Ion Solar explained the entire process thoroughly while assuring we felt comfortable and informed from beginning to end. They work very efficiently and make sure to clean up after themselves. Very appreciative of a company that cares for customers and makes sure they are taking care of even while you are waiting during each step.

2 years ago

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Ronald Gordon Hampton, VA

I was very skeptical about doing this but sales rep Jimmy G set down with my wife and I and explained everything in detail. I'm impressed with the great customer service provided by all I received regularly updates from start to finish by the team...Susan, Maritza and Kolton. Their patience is highly appreciated because I ask alot of questions. I look forward to seeing how my system progresses. Good job ION Solar.

2 years ago

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Tony Davis Aurora, CO

Each interaction experience I had with the ION Solar team was excellent!! They are very professional, and do fantastic work! Quality was a very big factor in what they do, because they paid close attention to detail. The equipment installation was very impressive. Job Well Done!! Also, the notifications via voice, email and text were very informative. You are always kept apprise of what's taking place, or what's going to take place. I would highly recommend IOS Solar to everyone.

2 years ago

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Shayne Aubrey, TX

This company was a pleasure to work with, our Sales Rep, Christian, worked with us a lot to get the price we were looking for. The whole process was seamless and ION made it very easy for us. They did all the paperwork with the county and our energy provider. I was surprised by how quick the installation went as well. Would definitely recommend going with ION.

2 years ago

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Chris Pullman Austin, TX

I’m happy that Ion knocked on my door. During the pandemic I was wary to open my door, but if I hadn’t I wouldn’t have the means to do my part to lessen a burden on our planet. Every interaction I’ve had with the company has been great. The team knew just what to do and how to explain it to me in a way that I understand. I felt empowered through the buying and installation processes. And, for someone like me with little technical knowledge of how solar energy is harnessed and transmitted, I appreciate that. Thank you, Ion. :)

2 years ago

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Robert Rootes Bestselling Author Fredericksburg, VA

Customer Review Video

2 years ago Edited June 22, 2022

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Dustin Hunter Portland, OR

I tried to shoot down the poor kid they sent to my doorstep to sell me on their services, but my wife told me to hear him out. He and everyone who we worked with through the initial pitch, sale, setup, and close have been on point, professional, helpful, and friendly. The lack of upfront costs and bill swap approach made this easily affordable. ION Solar seems to take Customer Service very seriously and the whole experience has been almost effortless. I've already recommended them to my neighbor!

2 years ago

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Stephanie Hackett Chesapeake, VA

Ion Solar represented themselves well from sales to installation. Ion was very responsive and made sure to answer any questions or concerns I had. They handled everything from start to finish and I did not have to do anything. The ability to monitor my solar output has been fantastic. They even provided ways to cut down my power usage to save even more. Overall a wonderful experience.

2 years ago

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Shanae Lanier Aurora, CO

When my husband and I decided to get solar panels there was A LOT of information to digest. We initial chose to go with a different solar company before switching to ION Solar. Ty S. was great at communicating throughout the entire process, very personable and explained everything clearly. It is a huge purchase and we are so glad we made the switch, better price and better quality.

2 years ago

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G Montoya Albuquerque, NM

ION made an appointment with me to go over their product. They arrived on time, went over all aspects of the advantages of solar, went over the advantages of having solar provided by them versus the competition. Answered all of our questions with extensive knowledge and went over the bottom line advantages. After made made our decision to go with them, the process was painless, they stayed on top of the entire process and took care of getting all the permits and inspections completed in a timely manner

2 years ago