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ION Solar

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7.2

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Cindy Calder Littleton, CO

Ion made the whole process easy and affordable. From the initial presentation to final installation, communication was clear and timely. I highly recommend working with Ion.

1 year ago

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Alex Shao Washington, DC

Really professional installers. Know what they are doing and polite and knowledgeable. The rep also very knowledgeable on the payment and answered all questions.

1 year ago

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V L Conroe, TX

Do not choose this company! I would give zero if I could. Let me tell you how I was cheated by this company. My sales rep was Ryan, and he came to my house at the end of July 2022 to introduce Ion Solar as a full-service company and the benefits of solar. First, he projected the solar panels based on my previous 12 months of utility bills in order to ensure the production of solar panels to meet my needs. Second, he pointed to one of my utility bills and stated the Energy Charge and Fuel Charge would show $0, and the only thing for which I had to be responsible was the tax, which Ion Solar could not void. In addition, he promised me that my utility bill would be less than $5 (tax) after my solar panels were activated. Third, I would receive a call back within 24–48 hours from customer experience if I had any problems. Here are the realistic ones: First, the solar panels did produce as estimated. Second, unfortunately, my utility bill was much higher than his promise. I had been paying $70 to $85 every month to the utility company since the solar was activated, plus $84 for the solar monthly premium. Compared to what my sales rep promised me, I had been paying $65 to $80 more every month. I had been calling the Ion Solar customer experience team for five months, and I had spoken with many people, such as Will, Daniel, and Michael. Will told me that his manager would take care of me if I could provide evidence about what my sales representative promised on my utility bill. I emailed my evidence to them a long time ago, but no one could really solve my issue. The most ironic thing was that everyone kept saying that the solar system produced 100% of its estimated output, which I had never questioned. I have attached my most recent utility bill was for 11/23/2022 - 12/22/2022, the total of Energy Charges and Fuel Charges was $92.94 without Ion Solar and Taxes, whereas the total bill was $85.67 with Ion Solar. However, my Ion Solar monthly premium is $84, so total I paid for current month was $85.67 plus $84. Third, as I said above, I had been calling this company many times. No one called me back during the time frame of 24-48 hours. Overall, I am so disappointed in the company’s ability to solve problems. The salesperson represents Ion Solar, not me. I think Ion Solar should have been fully responsible for their employees' overpromising. However, I have been fully responsible for his unprofessional behavior. The issue was that my utility company charged me a higher rate and credited me with a much lower rate. However, the root of this issue was my sales representative's overpromising, which caused this problem because he overpromised me the $5 on my utility bill that gave a good value for installing solar without any knowledge about how my utility company credit consumers. It is immoral behavior to utilize such an unprofessional resort as cheating consumers to meet their sales goals. As consumers, we only buy the product that will offer more value for us. As I explained, the salesperson promised the big value which was I could save money with Ion Solar, but it did not come true. Be aware! Do not trust this company! Avoiding ion solar is an intelligent decision if you are deciding to install solar!

1 year ago

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Andrew Provo, UT

Most trustworthy solar company out there. The premium panels and inverters they offer are top of the line and better than any of the competitors I've looked into.

1 year ago

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Sheryl Decatur, TX

Everyone I came in contact with was pleasantly knowledgable and accommodating and helpful and everything was completed just as they said it would be and in a timely way.

1 year ago

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Bradley s Portland, OR

On Thursday 25 August 2022 at 12:35 US/Pacific in NE Portland, Oregon, an Ion Solar representative who identified himself only as Jim and would not give further contact information ignored the clearly displayed "No Soliciting" sign displayed prominently on the property and proceeded to disrupt the household, with folks who work from home present and visibly working via the window, to make a sales pitch. When asked why he ignored the "No soliciting" sign, he said that he "thought the sign was cute" so he knocked (the sign has a cute image of a dog on it, but clearly reads "NO SOLICITING"). When I phoned the company, they said they never heard of "Jim", but that they do engage in door knocking practices for marketing. I asked to be sent a copy of their guidelines for employees who do this (specifically wanting to see if they are instructed to follow No Soliciting directives), and they refused. I encourage folks to avoid this company due to aggressive and inappropriate marketing tactics.

1 year ago

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Dan Niles Piscataway, NJ

Too many managers or coordinators. When the equipment install was complete, the area manager tried to tell me that the meter was yet to be installed. The pictures provided by the electrician should have shown the new meter. There might be fewer delays if fewer people were involved.

1 year ago

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ann-marie campbell Newport News, VA

I had a really good experience with the company. I loved the fact that they kept the lines of communication open at all times. They were very knowledgeable.

1 year ago

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Clayton Bassett Denver, CO

ION solar makes a lot of promises at the Point of Sale. Do not believe them. It is all a hoax. There has been zero cost savings in our electric and know one over there really cares to deal with the issue. We sent our 4 months of bills 2 weeks ago, and nothing. No communication, no action, no communication after multiple emails to follow up. In fact, there support email has emailed me multiple times that they need our bills to look at. I keep replying and send them off, while letting them know, we have done this already. For some reason my panels were installed on the west side of my house, while everyone on my street that faces the same direction, is on the east side of there home to catch the majority of the sun. Know one cares at ION Solar! I have also asked in my communication to have a manager come out, and Nothing.

1 year ago

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Owen Slye

We had ion solar installed around 2 years ago and our panels have worked great. Their customer service is great and have always been able to help us out when we had issues.

2 years ago

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Lisa Oyangen Fredericksburg, VA

The process was okay up until the install. The company switched our project coordinator a day or two before the install. I had items left on my roof to include a crowbar to slide down a few days later. After the install, it took weeks for someone to come out and do the inspection. The first reschedule wasn’t their fault but they didn’t prioritize the ones who were pushed to get them on the schedule. It’s now been about a month and a half since my panels were placed on my house. They still aren’t operational. I can’t get the company to come back here to fix the issues found by the city with the panels. Actually wish I went with a different company.

2 years ago

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Chad Henrichs Leander, TX

ION was honest with everything, there were no surprises along the way. It was installed as they pitched it. They stayed in constant contact. I don’t have any complaints.

2 years ago

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Becki Denver, CO

No organization. We had final inspectors showing up right after the install. We still had to get the panel done and Xcel out. We had numerous ION installers in our house that had no clue what they were there for. Also had repeat installers come by cause notes were not put in system properly. The kicker was they wanted to move panel to another wall. Which ended up being the bathroom shower. We had to tell at least three different people they can not move it to that wall cause our shower is there. You think they would have put that in thier notes. At the end they grounded the panel wrong and tried to blow up my house. That was excitement, and took about 9 hours to fix. So stay away. Tell everyone you know to just stay away.

2 years ago

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Seth McClaine Broomfield, CO

I highly recommend finding a different company. Its like working with a car dealership, once they have your signature you don't mean a thing to them, and they don't stand by anything they said. I was told that my system would produce approximately 118% of my previous years energy consumption, just under the max of the 120% maximum allowed. My system is 8.5kw and has never produced more than 6.4kw, Less than 75% of what I was told, meaning the system will not be able to cover my yearly energy consumption at this rate. Their workers are unprofessional just like every other aspect of their service short of the sales person getting you into the contract. The works were unprofessional, cursing and leaving scraps in my yard. Customer service, well good luck getting in touch with them. My solar wasn't turned on for weeks after the installation. I was eventually able to contact them and asked what was going on. "Well we changed the design when we installed so it pushed back the dates, it should be approved next week" it wasn't it took 3 more weeks. When I asked why they didn't inform me they were running weeks behind schedule on my project they didn't have a response other than sorry. The app is a joke, it didn't keep up to date with the progress of the installation. Then once the installation was completed it took more than a week to identify that the system was on, and wasn't able to give valid data on the system. There are options to contact customer service, and leave a review in the app. Contacting customer service asks you to fill out the form when trying to submit (the form was filled out). The leave a review functionality doesn't do anything, you click the button and nothing happens. The part that I really hate about ION is I was originally looking at Tesla, and they told me how bad they were with customer service, that you can't get in touch with customer service, and they usually run behind schedule in installations, all things that I experienced with ION. I highly recommend not going with ION!

2 years ago

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Kj Masseke Red Wing, MN

I regret the day I ever invited a representative of this company into my house. In Short here is why: 1.False claims of timeline for Install 2.Signed up in January and they weren't done until May. 2.5 months past schedule 3. Their installers messed up my gutters and they have yet to fix them. THey've already rescheduled once 4. The salesman that signed me up was fired during the install. No one bothered to tell me. 5. Installers left debris and tools all over my backyard 6. They said they would take care of notifying the HOA and they had pre-approval to work in the neighborhood. That was a lie. I spent 2 months getting retroactive approval 7. They screwed up the city inspection. 8. They had to come back and put additional protection on the wiring under the panels.(Requiring removal and re-installation of the panel. 9. Showed up late for install. Had to cancel all my plans for the day 10. Install ran longer than planned and they said they would be back the next day; that was a lie. I had to track down the installers after they were 4 hours late again!!! 11. They failed to compensate for lost time. 12. When I asked to speak to higher ups, they put as many obstacles in my path as possible and/or simply did not answer my repeated requests to talk to somebody. 13. This is a company masquerading as a bigger company than they really are. 14. They. botched the paperwork for the Utility company inspector and it caused additional delay of over a month and a half. They lied about having submitted the paperwork on time. I found that out when I called the inspector's office myself. Even if they rebutt this statement, please know that I have proof of all emails and text correspondence. Any person requiring further clarification before you buy, I will gladly help you steer you away from this money-grabbing company.

2 years ago

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Beverly Shields Virginia Beach, VA

Great Solar Installation experience the ION Solar Team are "Superb" technician's . I would highly recommend them to anyone who is thinking about adding Solar to the home.

2 years ago

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Thanh Le Las Vegas, NV

Ion Solar were polite, professional, and poised to help me with all of my concerns. I definitely recommend them if you are looking at options for Solar.

2 years ago

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Kim Furlong Beaverton, OR

ION Solar has been a pleasure to work with! They are professional and thorough. There are 10 steps through the process and they are there with you the entire time.

2 years ago

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Sara Ridderbusch Molalla, OR

The folks at Ion Solar are great at keeping you updated every step of the way of the install process. They are fast and efficient. They make things very effortless for you!

2 years ago

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Matthew Braswell Durham, NC

Customer service is especially good. The install team were a great group of young men. Cleaned up after a long day. Checked with me before, during and after installation.

2 years ago

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Jeremy Wood Virginia Beach, VA

Fantastic customer service ! Paul was great ! Only 4 stars due to the crew denting and messing up my brand new gutters ! Product is great and works well with our lifestyle and Bills!

2 years ago

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Brianna Wilkson Fort Collins, CO

To start, we did not receive the product we purchased. We originally used ION solar because two of our neighbors had used ION for their solar installation and were happy with the product and process. Based on how the product looked on their homes, and also their feedback we went with ION. Our sales person also showed us the same product installed on our neighbors’ houses in his sales presentation, very specifically mentioning what we liked most about it. We really loved that it was going to look like one big panel without spaces in between the panels, and had a frame around the outside, making it look complete and really professional. However, the actual installation on our house it turns out, is individual panels on a rail system which look entirely different and sloppy. There are spaces between all the panels, and there is no frame at all. We could not believe it-as that had never been discussed as an option on our installation. We are so disappointed in how the panel system looks based on what we were sold. Secondly, none of ION’s many “teams” communicate well together. This process was painful the whole way, and we had to repeat things or tell them in the process what was next based on talking to so many people in different “teams”, many times in the same phone call. Scheduling team, utilities team, installation team, customer service team, etc. None of them discussed things in person with those actually out here working which maybe could have made a difference. So many times we got repeat phone calls to schedule something that we already had done, or was already on the calendar. We had too many instances where we had to have someone come back out for something to be fixed. At least once, we booked a 3 hr time slot for work to be done, and verified it on the phone, but the workers were given a different 3 hr time slot on their schedule, which is not fun for anyone and led to us being angry about taking time off work to let people come do work in the house, who were expecting to come at a different time. On top of that, there are some workers who don’t have the best trade knowledge working in the houses. (Most of them don’t fit in that category, but on more than one occasion it was obvious that some do). For instance we had damage inside our house (a light dropped from our kitchen ceiling) because a worker was not careful inside our attic walking, and that had to be repaired. Secondly, the first electrician who did our installation showed up two hours late when I was told he was 15 minutes out, and did not do work that passed city inspection. This delayed our system finalization by 5-6 more weeks in order to get ION to get another electrician out to fix the work, and get a repeat city inspection that passed. Every time there was a delay in work due to a problem, or something needing to be fixed, we had to reach out to the company. We were told they would reach out to us, but we figured out really quickly that there were days to weeks delays in their phone calls regarding these things. On multiple occasions, I asked to speak with a manager after many phone calls back and forth, and was never actually contacted back by one who claimed to be a manager, even when I was told I would be contacted by a manager. I cannot say enough in how disappointed I am in how this company runs their business. Unfortunately, we are now paying for their product for the next 20 years. I would definitely NOT recommend this company to use for solar to anyone I know.

2 years ago

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William Graf Spotsylvania, VA

Everyone that I was in touch with at the company was informative, friendly, and a pleasure to work with. The system is working even better than I had anticipated.

3 years ago

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Rochelle Watkins Canby, OR

They were very professional to work with and quick to answer any questions and address any concerns. The panels look amazing and I’m excited to be going solar!

3 years ago

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Ismail Sadykhov Greeley, CO

I was offered a great deal, Ion Solar removed the stress of acquiring permits and did everything for me, ill be saving money and using cleaner energy!

3 years ago

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ken watts ,

Working with Tyler and ION solar was a very good experience. I recommend them to anyone that wants to make a good investment in our planet and finances.

3 years ago

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Ramon Aguinaga San Antonio, TX

Ion was professional from the very beginning to the end of installation and more! Highly recommend them if you’re in the market for some solar panels!

3 years ago

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Gabriel Dudley Williamsburg, VA

The best part about the process with ION Solar was knowing that they'll take care of everything from dealing with HOA paperwork to scheduling city inspectors.

3 years ago

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Dadof3 ,

We signed the contract but several weeks past before we could move forward. During that time, I received two back up quotes which came in well under what Ion quoted and also found out they were planning to use 35-40% more solar panels than necessary. The more panels they install, the higher the cost. Ion stated we needed 10+ KW system, the other two quotes advised we only needed 6 no more than 7 KW. That's a price difference of almost $20K. We live in an area were it's monopolized by a COOP and they don't roll over unused power so it's money going back to the COOP each month and not into our pocket. Now they're trying to hit us with a $1200 cancellation fee for trying to sell a much larger system than we realistically need.

3 years ago

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AJ Salt Lake City, UT

If I could leave a 0 star review I would! This is the worst experience I have EVER received! They hooked up my solar wrong, attempted to burn down my new home, burned up a bunch of stuff in my home and then treated me like I was the convict trying to screw them over! My situation was escalated all the way up to the Vice President of the company, Erick R. I thought that would be the best move for us and would solve all of our issues moving forward... boy was I wrong! Erick told my husband and I he would call us the next day. That was 5 weeks ago and 2 failed inspection on our solar later. This company is absolutely terrible! The worst part is they thought we would be happy they proudly fired the entire installation crew. That broke my heart and made me sick to my stomach to think anyone would be proud of themselves for firing 4 men in a pandemic! This company obviously doesn’t have proper training for their staff and when things go wrong they place blame on the low men on the totem pole and fire them rather than addressing the real issue at hand! I would never in a million years ever recommend this company to anyone! I regret my decision to have solar installed by Ion Solar. I still have a $200 power bill each month AND $150 solar bill each month. This company doesn’t save you money, puts your family in danger, then blames you for the complaints as if your the one that is the inconvenience! Please don’t ever ever ever chose Ion Solar for your solar needs.

3 years ago

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Lisa G. Virginia Beach, VA

Friendly service from start to finish! They were always patient with our endless questions and took care of the busy work of getting permits and installation complete.

3 years ago

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Heidi Hess Salt Lake City, UT

7 months in, and were only 70% done with the process. Made a big mess with install. Not much info when asking why it takes so long. Sent yellow ugly bulbs to me to change mine out with. Thermostat that I have to install myself, like I know how to do that. Had to get my roof replaced before install. Did it right away cuz they made it sound like it would be done quick. Did I mention it has already been 7 months, and it’s still not done? The panels were installed almost a month ago, but just sitting there, waiting for the process to finish before they can be used. They had to cut holes in my walls and ceiling, left a mess in my bed in my spare room. Best part about that, is the guy coming to repair it has been in touch, and trying to get here as soon as possible. When they threw stuff away, they put it in my can I use only for recycling. There were metal and plastic pieces left all over my yard in install, backyard and front yard. I have dogs. That’s not safe for them. I wouldn’t go with vivent, because they lied to me, but I feel like I was lied to by ion also. They said what they had to, to get the sale. I was told that since I had a flat roof, it was ideal, cuz you can set them up at any angle, easier than other roofs. Then later, I was told that flat roofs are more difficult. Make up your mind! Seriously, if you want solar panels, I couldn’t tell you who to go with. I think they all lie to make the sale. I know Ion did.

3 years ago

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Lourdes Sauveterre Colorado Springs, CO

They don't communicate. The system is not running because they send the wrong drawing to the city! They said it would be running by December know they don't know. The first inspection was canceled and Ion didn't even call to let us know. Then received a text message about the drawing mistake. I have been calling them three working days in a row and no resolution or concrete information. First call I was told Garrett is going to call me that was Friday, today is Tuesday and there is no call from Garrett. Three customer service, two from the inspection department and no one from the Liason or Garrett Department and an email saying turn on your system. Ridiculous.

3 years ago

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Reply from ION Solar

Hi Lourdes, we are terribly sorry to see your review. It is our goal to provide a premium solar experience to our customers. Garrett reached out to you today and was unable to reach you, he will be able to assist you with any and all questions you may have about your system. Thank you!

Jan. 7th, 2021

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Trae Kenney Richmond, VA

Ion was a very efficient and reliable company to have instal my solar panel system. They kept open communication and provided clean and professional work for a great price. I would highly recommend!

3 years ago

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Reply from ION Solar

Trae, thank you for the review! We are happy to hear that our teams were clean and professional and communicated well. We hope that you enjoy your solar.

Jan. 7th, 2021

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Michael Leistikow Albuquerque, NM

I liked the professionalism and the way they walk us through the process. It prevented us from becoming frustrated and discouraged. Also the install team was efficient, timely, and clean.

3 years ago

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Reply from ION Solar

Michael, thank you for the review! We will pass on the kind words to your install team. We hope you are loving your solar panels!

Jan. 7th, 2021

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Kevin Ray Larkspur, CO

We had ION Solar install solar panels on our home this year and have lived to regret that decision. We have lost count of the number of problems we have had, but here are some of the highlights. During the installation, they drilled a hole through the wrong wall and failed to mention it to me. I went into the bedroom I use as an office later that day and found a hole the size of a half dollar near the ceiling. They were trying to drill into the attic to run the power cable from the panels to the switch box outside. I understand that accidents happen, but very unprofessional to leave a gaping hole with no mention of it happening and not so much as an apology. The next problem was that without knowing, they moved our clothes dryer breaker off of a 240V slot and onto a 120V slot. This allows the dryer to turn on and to rotate the drum, but prevents the heating element from turning on. We have a brand new dryer and thought we had a warranty issue. It took them 2 weeks to come out to service the dryer. The service tech said there was only 120V to it and then when we checked the panel outside the breaker was moved from the labeled slot for the dryer. We had a nice trip charge to pay to find that out. Next problem is that ever since the install, we have been getting pieces of aluminum rails blowing off our roof every time we get a wind gust. It seems as though the install folks left all of their scraps up on my roof. The biggest problem I have though, is that they failed the inspection. It sounds like a pretty minor issue though. They have been asked to put another sticker on the breaker box. I have included a photo of the stickers they already put on it. As it stands right now, there are 15 stickers on the boxes, but the city requires one more. We knew this sometime in mid September. The fix is simply putting one more sticker on and sending a photo of it to the city. ION scheduled to come out and do it on Sept 29th, they missed that appointment and rescheduled it for Oct 5th. They missed that appointment and rescheduled it for Oct 13th. They missed that appointment and rescheduled it for Oct 27th. They missed that appointment and scheduled it for Nov 19th... Yup! They missed that appointment. This time they called and said they are moving warehouses and the tech thought it would be difficult to find the sticker so he did not want to go look for it. As a result, since they have already installed the panels, I now owe money for them. My first payment for them is Dec 1st, it is now Nov 27th and no sign of the sticker. I will be paying the loan back on useless solar panels AND paying my electric bill since the panels don't work yet. How awesome is that???? If you are thinking of installing solar I would highly recommend you look elsewhere.

3 years ago

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Reply from ION Solar

Hi Kevin, we are incredibly sorry to see your review. A member of our Customer Experience and Support teams have being attempting to contact you in order to resolve your concerns and see how we can move forward. Please reach out to [email protected] so that we can more fully assist you with your system. Thanks.

Dec. 11th, 2020

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Vincent Kerzman Salt Lake City, UT

Unhappy Customer in Salt Lake City! We should have read the reviews on ION SOLAR BEFORE SIGNING THE CONTRACT. NOT HAPPY WITH THE OUTCOME OF THE PROJECT. Well, I have addressed my concerns with a team member, first name is Eric. He promised me that my issues would have been taken care of. They still have not been addressed. Here are my concerns. 1. We were never advised by any member of your company that the boxes on the outside of our house, would be an eye sore. 2. We were told by our salesperson that we would be getting a new breaker box, never advised that change. We were doing electrical work and decide to put off increasing the size of the box. 3. We were never advised that we would need to rip out our planter boxes to accommodate the boxes for the solar panels. The conduit was installed incorrectly per the conversation with your original electrician. So, you had to come back and fix the conduit 4.We were also promised by Tad your sales manager you would be compensating us for the labor to remove the planter boxes. I originally told Tad to give the money to your team. When I had discussed this with the original team members, they never heard about the money. So, with that I ask for our compensation of $500.00 to rip them out. There was no compensation for replacing the boxes. He also said that we would have all the conduit would be painted the same color of our bricks so that they were not an eyesore. 5. The plans that were submitted to the City of Salt Lake planning department showed the electrical was supposed to run over the top of the house. Instead your electrician ran them in the middle of our patio, which was shown on the plans 6. Your team was not properly prepared to install the panels; they did not have the right cad drawing. They forgot to install two of the panels, they had them with them. You had to come back to the house and install them a few days later. If they had the revised cad drawings, they would not have to come back. We were also advised that the electrical work that was done by the original electrician, would not have passed by the City Inspector. 7. We decide to have the roof reinforced for the solar panels; we were working with a company that you have worked with prior. So, we wanted to coordinate with them and you to ensure that everything would fall into place. Well that did not happen, you had a staff member that would not return calls. When we would return his call, we were not able to connect with him, the number that he was using would not allow incoming calls. They also sent a few emails to him and he would not respond, we were told by our salesperson that our roofers were not responding to him. So finally, I was able to connect the two companies, everything fell apart, due to the lack of communication on your part. 8. We installed a PVC roof so it was imperative that the brackets that were being installed would have flashing around the brackets. However, with your company not responding to the calls from the roofing company, you put our warranty in jeopardy. We are stilling waiting for an answer from the manufacture to verify that our warranty is valid. 9. Oh it gets better, when your team was leaving, it took them 40 minutes to get out of driveway. They cracked our rock wall, almost knocked over our shed, damage one of our bushes. All they had to do was to move two trash cans that were in front of them. 10. The only person that we have spoken with his Eric. He stated that we must sign a letter stating that we would not contact any third-party agency about our issues with your company. I did advise him that I would not sign any letter of the sorts. That was the last time we have heard from your company. We have not heard from our salesperson or your sales manager. Sent a few emails but no response from either. If this is the way that your company works, I will move forward to talking to the Utah Consumers Affairs, Department of Occupational Licensing to ensure that your electricians are licensed and the Better Business Bureau.

3 years ago

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Eric Littleton, CO

These guys are clueless. They messed up and didn't install the 2nd meter that is required by Excel Energy. The electrician called me on 10/6 to let me know as the inspection was scheduled for 10/8. He indicated he would work with scheduling and come out to do the additional work and cancel the inspection. On 10/7 I heard nothing from ION so I called their customer support. They had not heard anything from the electrician and thought everything was a go for the inspection. After a lengthy discussion, Customer Service indicated they would cancel the inspection and get someone out on 10/8 to add the 2nd meter. Now on 10/8, I had the county person show up along with an ION rep to do the inspection. They didn't cancel the inspection and didn't even let their own people know it was canceled or that it would fail. Still haven't heard from the person who was supposed to make the fixes. Called ION Customer Service and the first person hung up on me. The second one still on hold. Stay clear as they don't know what they are doing.

3 years ago

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Aaron lapuma , TX

Very efficient organization. Required very little work on my part and there are huge benefits to going solar. ION and Solar Greg are probably the best in the business.

3 years ago

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Reply from ION Solar

Aaron, thank you for the incredible review. Thank you for your kind words. We hope you continue to enjoy your solar!

Sep. 10th, 2020

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M Ceballos Las Vegas, NV

OK! I wanted to wait a full year before actually write a real review.... I got my 5.44 kW (17 panel) system installed at the end of May 2019 and biggest thing I have to say is this company is absolutely terrible!!!! Bottom line up front: The Sales Rep., Matthew W, will convince you to go solar and then lie about times, dates, and other promises he's made. When you contact the company to dispute an issue they will ignore you. Then they will randomly send someone to your home and ask if you want to go solar without realizing your house has Ion Solar equipment on the side of the house. The sales rep (Matthew W) was very persuasive and fairly good at his job. I'll get back to him later. The installation crew were ok. Aside from the fact they were smoking on the side of my house and did not properly have caution tape set up incase something were to fall off the roof and hit me or my family... They were on time and did what they came to do, mostly. I was notified of the project and the time it took along with all the permits that take time to fall through. My horror story began right from the beginning. Matthew W knocked on my door one April morning. We agreed to meet the following day as I was on the way to work and had the next day off. He messaged me with a time I had not agreed to. No biggie, just correct the time and move forward. We met with him and another associate and like I said he convinced us to go solar. One of the biggest concerns we had was the size of the system. I explained that we had just recently purchased the home the previous February and inquired as to how the company would correctly asses the properly sized system for our home. We specifically mentioned that we still needed to purchase more appliances and add additional electrical loads to the main electrical panel. He assured us that the company was efficient at gauging the proper system based on square footage, utility bills, and usage from surrounding homes. We put our trust in him and moved forward. As stated, no real problems with the installation. Although after seeing what Ion put me through I started to observe them more when i'd see them around my neighborhood and am not surprised that they don't follow simple OSHA regulations like tying off on a rope above 5ft and using a simple ladder strap for a 2 story house (I have pictures of this from when they installed on my neighbors home) I'll try not to be too hard on the installation workers because they're the ones on the roofs and doing all the leg work. To continue, Matthew notified my wife and I that the company was offering free Nest Thermostats as an additional incentive for signing up with Ion. Everything was fine and dandy when he said to send him a message to let him know when the thermostats arrive so he can send someone out to install them in the home. Well, those two Nest devices didn't arrive until almost a full month after the installation of the panels. Stuff gets delayed sometimes, what can you do. When they finally arrived Matthew said he would send out a tech do to the install. Again I have a work schedule and can only do certain times. The tech guy called me within a few days and we set up an appointment. It was my day off but I still had errands to run. we set up an appointment around midday. As I'm out doing my morning errands the tech guy calls me two hours early and says he's at my door.... ummmm what?! We had just spoken two days prior and agreed on 12pm. He understood that I was not home and said he would return around 2pm. Awesome, that works for me. Until... 245pm comes around and this guy is nowhere to be seen. Then 3pm. Ok, maybe I should call just to make sure. He tells me he got caught up on another job and that he would be here around 430pm. Cool. He arrived around the time agreed upon and proceeded with installing the Nest Thermostats. Finally! My wife and I were full filling our life long dream of owning an Ion Solar system with the added touch of two Nest Thermostats to modernize our home.... oops! One of the Nest Thermostats was defective! Ok. No worries, it happens right. Tech items are sometimes defective. He explained I needed to contact Matthew again and order a replacement. That was late July to early August. I contacted Matthew the next day and explained what had happened. He said he would order a replacement right away.... Side note: most of the conversations were happening through calls up until this point. My last call to Matthew was Aug 13th 2019 at 527pm I received no answer and left a voicemail letting him know the replacement Nest had not arrived after two weeks (the company said it should arrive in 3-5 business days). On Aug 14th 2019 at 935am Matthew text me saying he received my message and spoke with the Project Manager 'Anthony' and had now made sure it was ordered and on its way. Aug 15-26 2019.... Waiting..... On the morning of Aug 26th I contacted the customer service line to inquire with my Project Coordinator, Ms. H. She had said she couldn't see it in the system and advise me to contact Matthew. I was a bit un-eased to have to keep dealing with him so I asked if I can have the Construction Supervisors name and number. The CS's name was Mel. I expressed my concerns with Mel and he advised me to contact the Operations Manager, Charles M, but notified me he didn't have his number. So, I text Matthew asking for Mr. M's number and he replied with "No, is there something I can help you with?" ..... At this point its been six weeks since I was told the replacement device would be sent out. "Did you receive the new one yet?" Obviously not if I'm inquiring about it again. "Ok, I just spoke with the project manager in the office and he doesn't have any in stock. I'm reaching out to corporate also myself." Wait! hold on real quick. Just for a second..... Why did you tell me it was already sent out?! Matthew went on about he knows I must be upset and he wants me to be a happy customer. Yeah, sure buddy. I spoke with Charles M and he said he would personally deliver a Nest the following morning. Mr M was very professional and courteous. He actually seemed like he was concerned about my concerns. Finally, I had the replacement Thermostat. Mr M called a tech and said he would be there the following day at 11am. Hmmmm, I remember this..... 11am comes around.... 1105am... Nope, I'm not giving you anymore time. The tech was late. At this point I just want to get rid of this company. The tech apologized profusely when he arrived close to 12pm. Whatever, I'm finally getting the second device installed. Mr. M called to make sure everything went well. Thanks for the gesture. Now if only their sales reps can have the same integrity. Good, I will not have to deal with ion ever again! But wait! There's more! One random night in December 2019 I hear the slightest "OoOoOo"........ I must be dreaming because I've never heard that in my room before. for the next few weeks I was tormented at night by a single pigeon that decided my Solar system was a good place to set up shop and start a family, maybe have his own shaded area on top of my roof. Like a madman, I would go outside with a broom stick and hit the side of the roof to try to shoo them away. As the calendar year rolled over and the winds started to pick up and I would hear the pigeon and small rattling. I figured it was maybe a loose vent that the wind knocked. In the daylight hours I would like to stand on my balcony and admire my investment and feel good about doing my part to minimize my carbon footprint. Until! one day I'm casually looking at my roof and realize two of the retaining clamps are loose! Wow! That's what the rattling is! Oh no! That means I have to call the company again! As most surely do, when you find something wrong, you look for more. I surely did. After further inspection I noticed that some of the wires from under the Solar panels were touching the roof! In my City, during the summer months, it can reach an average of 107 degrees fahrenheit. Now I'm no expert on the effects on rubber incased copper wire and the possible damage caused from thermal radiation but I know that can't be good. On Jan 21 2020 I contacted Mr M again. We ended on decent terms so maybe he would help me again. WRONG! I text him my three concerns (mentioned above) and did not get a call back, no text, no email, nothing. Ok. Understood. A week later I received a call from the service department asking about my concerns. I was sent out a quote for pigeon guards that were $800. "But why not offer them at the initial disclosure agreement?" She said it was optional but I was never told about it. She said She would send a team out to tighten the clamps and check the wires. No one ever came. No one ever called. As mentioned, when I signed up for Ion I had more plans for the home. I purchased a deep freezer for the garage and added a 40A outlet to charge my electric vehicle. Well... I received my NV Energy bill and guess what. I'm consuming more electricity than my panels are producing..... My upstairs neighbors that my family jokingly calls my best friends have pooped all over my roof and panels. Im convinced the rattling of the panels gives them comfort on a windy night. It is now early June and I swear I can just feel those wires baking on my tile roof...... Last month, on May 9th 2020, a gentleman by the name of Luis rang my doorbell. It was fairly early so I thought it may be a friend or neighbor, until I seen his Ion Solar shirt! He asked if I was interested in going Solar! He seemed like a nice kid and I didn't want to give him a hard time. I explained to him this story and he apologized. Not your fault buddy. He took my name and info and let me know someone would be in touch soon..... No one ever reached out to me. Do yourself a favor and find a different company. I understand this could be an isolated incident, but it was bad enough to never recommend them to anyone. If anyone cares to reach out for validity of my story I have a detailed log and screens shots/ pictures I've taken. Have a good day and thanks for reading. -M. Ceballos

3 years ago Edited September 14, 2021

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treyquiller Longmont, CO

ION had pretty good reviews online and they seemed like the best company to install solar on my house. They touted that they don't use subcontractors so they control the entire process of the solar system from install to turn on and that they are a “premium installer”, so I signed the contract with them. As part of the contract, there were some incentives that ION was going to give me. ION was going to send me $500 and a Nest thermostat. The $500 was to be sent as soon as the system had the permission to operate. It turns out ION didn't save time or money for anyone on this project. ION was completely unprofessional throughout my entire solar process. -Oct. 23 signed paperwork for system. Was told it would be around 60 days. -Initial inspection of system and inspector called to confirm time and then never showed. Told managers he did job when he didn’t. -Dec. 23. Panels installed and informed it would be a few weeks before I could turn on system. -Jan. 2 spoke with project manager after holiday break and was informed I would need to get my main service panel “upgraded”. When speaking with installers on Dec. 23, they never mentioned anything about this and it seems to be just made up by ION. I asked my project manager pointedly 3 times why it was necessary and he didn’t answer my question for 2 weeks. Project manager said ION would cover the cost and we should still have the system running by end of January. This so-called “upgrade” was unnecessary. I have consulted with a Master Electrician about this “upgrade” and he agreed. -ION did no work for a full month other than submit a permit to do this job. -Feb. 13 ION had approval for permit and would install panel in 2 weeks after I was already waiting for a month. I complained to get job done sooner since they did not plan accordingly, as they knew this was coming. -Feb. 20 My first loan payment is due for the system. -Feb. 21 ION comes to install the new main service panel. Electrician says it will take 5 hours at a maximum. Electrician starts to dismantle old panel and start work without even having a new panel. Turns out that it was 9 hours of no power. I had a 4 month old child in my house in the middle of winter with no electricity. Even after the 9 hours, ION did not have all the equipment and installed old breakers and did not hook in the solar system. -March 5 ION sends a worker to finish the electrical work. My father was at the house and is a Master Electrician in the state of Colorado and asked the so-called “electrician” some questions. The worker pulled the meter out of the meter base, changed the main breaker from a 200 amp back to a 150 amp, which I originally had with my old panel, pulled wires to the solar panel connection, and installed a breaker. He did not have any electrical license. Under the National Electric Code, it is illegal for someone without a license to do this work unless someone with a license is on site. -March 6 City comes out to inspect the system and gives the go ahead to get the utility company to do the net meter. -March 11 Utility company installs net meter and system is turned on. -April 7 I remembered that I never received my $500 incentive check contacted ION. This is almost a month after the system had the permission to operate. -April 8 I was told the $500 incentive check was put in the mail. If you read it all, you can see that it has been total ineptitude and unprofessional from the beginning. It took them 3 and a half months to get my system turned on after it was installed. From what I can tell, ION just gets the money from the lender and then takes their sweet time doing anything after that. They don't seem to care about finishing their work or their customers unless you prod them relentlessly. I also believe that if I had not remembered and contacted ION about my incentive check that I would have never received it. To be fair, I haven’t received it yet and was just told it was sent.

3 years ago

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Ralph Martinez Albuquerque, NM

FROM THE VERY 1ST SALESMAN TAD, TO THE SET MAN AND INSTALLERS, INCLUDING CATHY, THE LADY ON THE PHONE. EVERYONE HAS BEEN SPECTACULAR! THANK YOU FOR THE GREAT SERVICE!

4 years ago

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Reply from ION Solar

Ralph, thank you for such an awesome five-star review! We are so happy that you enjoyed your service! We hope you are loving your solar panels.

Sep. 17th, 2020

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Jennifer Ellsworth Colorado Springs, CO

ION has been very helpful and friendly. My only complaint so far is that they overscheduled the electrician so my power was off twice as long as it should have been when they installed the panels.

4 years ago

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Reply from ION Solar

Jennifer, we are glad that you have found our team to be helpful and friendly. We are so sorry about the overscheduled electrician. We appreciate your feedback as it helps us work on our internal communication and improve our process. Thank you!

Sep. 17th, 2020

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David Reeser Denver, CO

We were given excellent customer service from Cole T and the people from ION and are extremely pleased with the results. The system is working perfectly.

4 years ago

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Reply from ION Solar

David, we are so happy to hear that your system is working perfectly. We will pass on your kind words to Cole. Thank you for taking the time to leave us a review. We appreciate it!

Sep. 17th, 2020

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george grubbs Las Vegas, NV

Ion solar was very easy to work with. Sales advisor Tyler S was great always kept me informed and always went the extra mile to help me solve problems.

4 years ago

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Reply from ION Solar

George, we are so happy to hear that you had an easy and enjoyable experience. Thanks for your review! We appreciate it so much and we will pass on the kind words to Tyler! We hope you continue to enjoy going solar!

Sep. 17th, 2020

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PAUL Versage Columbia, MD

Outstanding company ! Stuck to their promises from sales person to installers, to project managers. The most trouble I had was with the power company.

4 years ago

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Reply from ION Solar

Paul, thank you for the review! We hope you are loving your solar panels!

Sep. 17th, 2020

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Ced6Linda Virginia Beach, VA

I was holding back on the review because I Love my sales person. But Ion Solar has this review coming. We signed since October 2019. It is now almost the mid January of 2020. Our solar system is final install but not running because they failed inspection! But the problem didn’t start there. It took me forever for someone to reach out to us. I have reach out many time to my project manager. Let start with the house inspection. Their representatives who came into our home and had to crawl into our attic had to go through my kids closet. I’m not going to go into detail but the closet was left in a messed. Then after the inspection 2 weeks goes by nothing! I am reaching out via email. Signed since October. I feel like I have to be the one pushing them to put solar on my panel. If I did not love my sales rep who did a great job at his job. I would totally stop the project. Finally installation. It was fast 1 day everything done. Team was nice Friendly. Not problem. Failed inspection! Now I’m reaching out to them for a date and still nothing! No date nothing! We were promised some inventive light energy light bulbs whatever! They sent us the wrong light bulb. Ion solar can’t do anything right and I am highly u satisfied with how they handle our transaction after the contract signing. I have been emailing them for month about them having my phone number wrong on my profile and is still wrong even today, yes I checked. Now we have over $30000.00 of solar panel on our house that isn’t running, a payment that is due in March on a product we never used.

4 years ago

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Unhappy Customer Henderson, NV

Worst company ever. Terrible about getting back with people. I paid cash and they still funded my loan after telling me TWICE that the loan was canceled. Took days to fix. Refused to return my calls. Multiple people told me they wouldn't ignore me and then did ignore me. The original install crew lied to me about the job so I would cancel the job so they could have the day off. I asked to return the solar for a refund before using it, they refused. I emailed a list of my complaints, never heard back. Also, they have a lot of false positive reviews because they start asking for you to review them the day you sign up. Do not trust them. Specifically do not trust Tyler (young salesman) or Carter G (VP). Carter will lie to you and ignore you. Don't go with Ion. Go elsewhere. Clayton was the only one who didn't ignore me, but by the time he had to deal with me I was so angry I'm sure he wanted to ignore me.

4 years ago

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Reply from ION Solar

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We would love to look into this further for you. Please send your review and project information to . Thank you.

Dec. 6th, 2019

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James Littleton, CO

Installation was a nightmare. Existing circuit breakers were re-wired incorrectly and took multiple service visits to resolve. Loose wire nuts in roof junction box led to multiple more service visits before getting identified and corrected, costing weeks worth of energy. Roof junction box covers only secured with half of the designed screws. No sense of urgency in scheduling repairs when problems were identified. Lots of trash/debris left behind on installation day, including roofing nails in the driveway. Installers unaware of promised critter guard, resulting in yet another service call. Solar panels had come off of someone else's roof - all were scratched to some degree. Panels were packed in truck with zero padding or protection. Most communication with project manager had to be initiated by me instead of them, and response time was often not prompt. Communication from service technicians was typically non-existent. Design placed panel in shadow of stovepipe resulting in only 30% of potential power generation ability.

4 years ago

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Reply from ION Solar

We appreciate you reaching out to us, James. We are sorry this was your experience. We can assure you we don't use previously used panels on installations. Often times panels will get minor scratches on them from transportation, however, we appreciate your feedback and will be sure to pass your remarks onto our Field Operations Manager. Again, thank you for letting us know about these issues so we can work to resolve your concerns!

Dec. 6th, 2019

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Debbie Pflugerville, TX

The crew was prompt, friendly and efficient. The work was explained before they began and it was completed in a very timely manner. No problems encountered.

4 years ago

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Reply from ION Solar

Debbie, we appreciate your kind words. Thank you for trusting ION as your solar provider!

Dec. 6th, 2019