Name: ION Solar
Rating: 3.8

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Verified Customer

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Jeffrey K Georgeson Albuquerque, NM

Professional and easy to work with. The sales team was not pushy like the other companies.

1 year ago

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Leta Worthington Santa Fe, NM

Confusing communications because I have two properties under review. Also, too many different representatives contacting me with updates.

1 year ago

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Martin Paulsen Sr Tijeras, NM

Very professional, communication was excellent, took care to ensure set up was done correctly

1 year ago

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Anne Minard Albuquerque, NM

Ion Solar was easy to work with, start to finish. Professional, fair, and highly competent.

1 year ago

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Bruce Albuquerque, NM

I had good communication with them. They were very good about letting me know when things were going to be happening.

1 year ago

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Linda Steel-Hall Denver, CO

This is the almost the worst experience I have ever had with a company providing installation. Their project management was completely hopeless. They took months longer than needed then even now they say it’s complete it stopped working the first weekend. Run from them and use any other provider but ION. The only contractor that has ever been worse was a person who defrauded us in a scam but honestly this was nearly as bad an experience. Run.

11 months ago

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Dan England Aurora, CO

very communicative. Whenever there was a problem like power goes out or wifi issues, they were quick to troubleshoot and respond.

11 months ago

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Donyil Livingston Las Vegas, NV

If I’m to be quite honest, I don’t see a difference with my billing after getting solar installed. I’m still paying a decent amount to NV Energy and when I’ve called in to ION I have been told that all my meters appear to be working properly.

11 months ago

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George Wolfe San Diego, CA

I am happy with my solar panels. The company worked through some problems. One problem is some of the conduit runs looked horrible so I had to fix them.

11 months ago

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Connie Sue Portland, OR

ION Solar made the process easy and kept us informed step by step along the entire process. I just wish they would have taken advantage of all the rebates available to Oregon homeowners.

1 year ago

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Patricia Austin, TX

Company not very good after the sale. I am still paying almost $200 on my electricity bill. I called my electric company and they showed me where the panels were producing a good amount of energy at the beginning but then the panels started under performing after 6 months. I contacted ION Solar and explained to them about the panels under performing to see if someone could come out and inspect the panels. I was told someone would get in touch with me. I waited for 2 weeks and no one reached out to me. I called a second time and told them this was the second time I was calling and explained to them again what the issue was with the panels and once again I was told again that someone would reach out to me. A couple of days later I received an email with charts and graphs explaining the way the panels produce energy. But still no one to physically come out and inspect the panels to see if they were connected correctly or damaged! This was in 2022. We are now 2023 and still no action from ION Solar. I am still paying up to $200 a month for electricity plus the regular payment for the panels! I would not recommend this company for this reason

1 year ago

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Dana Gresham, OR

ION Solar provided the services they promised on time and exactly as stated. They continually communicated with us during the process and patiently answered our questions.

1 year ago

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Brent Richman Corvallis, OR

I was dealing with ION and thought things were going well. We had passed all the inspections and were set to install. Everyone showed up on install-day and everyone was busy in their own little area when it was announced that the roof had to be replaced (after it had just passed its inspection). I said, "That sounds like fraud and I am done>" They all picked up their things and left, thinking that they would probably be back. In the meantime the A/C had gotten disconnected. Come to find out they were also overpriced. I have tried now for over a year to get them back here just to reconnect the A/C but to no avail. I still have salesmen come to the door and when they hear my story they are aghast and know someone who can help. Have had a couple of phone calls but NO ONE has stepped foot on the property to even try to fix the problem. I am a rather easy going guy it has also taken over a year for me to write this review. The bottom line is I would not have them ever touch my home or property again. I would NOT recommend them to anyone except to AVOID like the plague.

1 year ago

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Marsha New Braunfels, TX

I liked the courteous service when they removed the panels for a roof replacement and I really like the lower power bills that have resulted from installing them.

1 year ago

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Michelle Las Vegas, NV

So disappointed and ready to share it with EVERYONE. Of course the salesman, Chris, was charming and made us feel like your company was #1 but as the process continued it seem like things just kept going downhill. The latest is I literally emailed everyone I ever sealed with at ION because I was not getting g a return Email or call back from my sales man or his supervisor. My solar was turned on 2 months ago and my last electric bill was higher than the previous one. I asked if someone could get back with us and show us how to properly read the ION App and help us figure out what we are looking at - to no avail. If this does not get handled this coming month I promise I will speaking to many more people. Terrible FOLLOW UP with ION 👎🏻

1 year ago

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ED Westminster, CO

Quite possibly the worst company I’ve ever worked with as far as communicating and keeping a project on schedule. As someone who works in utility-scale solar, I fully understand the processes involved, utility requirements, and hoops to jump through that cause delays, but my goodness, Ion really took things to a whole new level of terrible. There were constantly changing “project managers” who failed to communicate and clearly had no clue what was going on, installation crews that changed each time they visited our house, and generally speaking, Ion was just hard to work with. They don’t even provide direct contact info for the project managers, just a stupid general phone number to call. Will never recommend them to anyone looking to install solar.

1 year ago

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Linda Hampton, VA

I love having the panels. I feel I'm doing a good thing for our planet. That is a good feeling. Maybe I don't have enough panels because I am still getting an electric bill and paying for the panels.

1 year ago

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Crystal Gonzalez Hampton, VA

We started this process almost a year ago. We are still waiting for it to be finalized so we can start using it. We were also told we would not have to pay anything until everything was hooked up but now we are paying for something we are not using. Not very happy at all!

1 year ago

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Sylvia Parker, CO

I would not recommend ION Solar. The process takes a long time, understandably not all ION’s fault, but due to an error in our address on paperwork AFTER the panels were already installed delayed the process significantly. The customer service in the final stages was so poor that we had to continue following up to see what part of the process we were in after installation and when they would be turned on. No communication after the panels were installed. Installation was completed in December 2022 and our panels were finally turned on in February 2023. We randomly got an email in February providing us with step by step instructions on how to turn on the system OURSELVES and went outside to see that everything was already on! But we were not entirely sure as we are not the professionals? No follow through from their end to actually turn on the system with us and walk us through setting up the app and show us how to work everything. My husband figured out the app on his own and we have had one panel not working and no one still has cared to stop by to fix the issue or let us know things are working properly or thank us for being a customer. They said they were sorry but they have been so busy! Busy, walking door to door to get those numbers or meet their quotas, too busy to go back to those homes and make sure the customers they already sold to were satisfied customers. On another note, they are lying when they tell you, you will get $9000 back in your tax refund. This is not something they should be telling people because it’s not the case for everyone. This should not be the selling point to get customers. If they can stop by my house and sell me a product, they should be able to return to my house in person to make sure we are even happy, but now we are stuck. In the options for submitting this review the longest option is 1-2 months from the time the contract is signed to the time the system was FULLY installed. We signed our contract in June 2022 and our system was turned on in February 2023 totaling 8 months!

1 year ago

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Amy K

I was very impressed by ION solar’s professional and knowledge. All through the process I was well informed and actually even after! The product is great too!

1 year ago Edited May 15, 2023

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Seth Holland Castle Rock, CO

Our experience with ION solar has been great through both of our solar installations. The keep you up to date and follow through everything. Been a great experience!

1 year ago

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irina donaldson Sun City, AZ

We were very disappointed to not have solar panels. We had a great offer and signed up. We were told we could wrap the roof as part of the contract with the low, low rate, so that was grand. ION provided us with a bid, and we had our own roofer provide a bid. After we decided on our roofer, ION kept sending us the 2nd contract to sign, with their roofer even though I told them repeatedly we would use our roofer and that the first contract was the one we had signed and still wanted. At that point, communicating with ION became difficult. Phone calls, texts, emails -- none were replied to. In the end, finally, I asked point blank whether their original contract was invalidated and for whatever reason, it was. Further research showed that it is illegal to wrap a roof replacement into a solar panel contract, so we could not legally have gotten the rebate on the whole package as we were assured.

1 year ago

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CARLOS ARCILA New York, NY

Liked how they educated me on the benefits of solar. Strongly disliked the pushy sales tactics. Sales was not based on customer needs and focused on the amount total sales, which is of ZERO value to me. Also focused heavily on speaking negatively about competitors. Canceled contract and went with other company that offered better and bigger system, with better finance options. I did appreciate the hassle free cancelation of my contract.

1 year ago

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Bruce Richey Yorktown, VA

The system works great! Customer service is outstanding! Now I need a company that sells a battery so I can keep and store some of the power, especially when the power goes out. Can you recommend a company?

1 year ago

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Benjamin Suyematsu Las Vegas, NV

This process began in September of 2022 and was not completed until March of 2023 due to delays on both my utility company's side as well as Ion's. I understand Ion is at the mercy of utility companies for some of these delays. Regardless, the communication I received from Ion was poor to put it nicely. For most of the last 6 months, I did not have a dedicated account rep and by the time I got one at the end of February 2023, even she was surprised to hear all the troubles I'd been through. In addition, this was an add on system to an already functioning system I had on my roof. Upon installation of the new panels, my original panels that were already in production were turned off with no explanation as to why. Upon receiving an account rep in February, she was also surprised to hear this and confirmed they shouldn't have been turned off. She gave the OK to turn the system back on, which I did, and which I found another issue - the original system was malfunctioning. An electrician was then called out to correct the original system and did so. Just last weekend, I got clearance to put both systems into production, but this is 3 months after I've paid for full energy usage. I was told there was a possibility to have the amount paid to the utility company removed from the system cost, but once my system was deemed "complete," I have been ghosted by the account rep.

1 year ago

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Maureen Denver, CO

Everyone from the sale to the installation crew were great. Nice, courteous and always checking in and explaining everything in detail. No question seemed a bother.

1 year ago

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Jarius Hillman Henrico, VA

I loved my experience with Ion! My contact was amazing and helped me to understand what was going on along with my installation being done quickly. Highly recommend!

1 year ago

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Deann Aurora, CO

I signed my contract with Ion Solar in September 2020. I have requested a hard copy of the sales contract ... "it takes too much paper" They submitted an Email contract. I should have checed them out with the BBB. Mia culpa!) We are now in the middle of March 2032 and they have not completed the installation, in part due a hang up created by the Denver City and County and County! Ion employees reaponsible for the installaton do not answerg their phone so I am UNABLE ot reach them!!!! I would not recommed this company to my worst enemys. If they on you approuch you LOCK the door or RUN!

1 year ago

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Aaron Norfolk, VA

I sent in for my rebate, and i never got it. Also, the contract signed was not fulfilled as agreed upon. Nobody ever got back to me, and when i had a problem with the system nobody still. Then 2 salespeople came by to sell me an ion solar system, so i told them about the problems. Still no support. Everyone i know gets told this story. I hope it puts them out of business. I dont know why anyone would use this worthless turd company.

1 year ago

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Marthaelena Rea Denver, CO

Profesional staff, very communicative, always sent me updates on the process and made sure I understood what was happening and what I need to do on my end.

1 year ago

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Paul Newport News, VA

So far, everything that it takes to have Solar Panels installed and started with the ION Staff and made it simple my wife and I. Thank You ION Staff!

1 year ago

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Carlos

I’m a resident of the town of Dumfries and last year I had solar panels installed. At first I was thrilled to have them, it was something that I knew that it could help. There was a lot of miscommunication with the people when they came to install it, the worst thing was that after three months of the installation my “enphase”panel fell off, it was hanging after their installation. I tried to communicate with them so they could fix it, for months I contacted them repeatedly and there was no response. And apart from that after the installation team finished nobody took the time to show me or give me a walkthrough of the installation. I think that I have invested a-lot of money almost $43,000 and adding to that I am still paying bills to the utilities company. So for those who are thinking of getting an installation from here I want you to look for better options because “ION solar” is not a good one at one point I started to think that I got scammed by these people, so please think before you get panels installed from them.

1 year ago

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Denise Schuetter

They came out twice and said that they couldn’t do solar because I’m the middle unit of three townhomes. However there is another set of three townhomes right down the street and the middle one has solar. So I called them and sent pictures and they said they’d get back to me and they never did.

1 year ago

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Brian Gurley Englewood, CO

ION has had terrible communication throughout this process. There is little coordination between the teams and delays occur because of it. They will get you to sign a contract and have the system installed in under a month so they can claim the system is sold off and you start paying for it before it's operational. After this they will leave you in the dark and take months to follow up and finish the project. ION made a bunch of claims about inspection requirements and long timelines out of their hands, but when I called the inspector directly they hadn't heard anything from ION and were able to fix the issue the next day. You are better off working directly with your county inspectors and energy company after installation to avoid ION confusion and get things done in a reasonable time. I've waited over 5 months after my system was installed before it was operational and ION is still clueless as to the current state of the project. Had I not did all of the coordination work for them I would still be without a working system. Extremely poor service from customer coordinators.

1 year ago

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Lavern Parker, CO

After on going coordinating and installation I’m still waiting on the final city inspection and approval before the system is able to be powered up. Still waiting on roof repairs and missing the critter guards.

1 year ago

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Jay McKinney Denver, CO

I signed up in July. The install started in November. I have made two monthly payments on my solar plus my utility payment to date as I’m still at 70% install complete in March.. I just received a text today that the permits have been resubmitted since they lapse and it usually takes another 4-6 weeks before they are ready for the rough in inspections. This means by the time that is done I will have made two more payments on a solar system that is not operational as well as my normal electrical utility payments. Thanks for making me pay double on my utility bill for who knows how long ION.!!

1 year ago

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Suzan

If I could give zero stars I would. I went in with a cash deal. Mistake….after they got their money they did do measurements and were going to follow up. Months went by and no contact so I reached out. They are working with my electric company. Another month goes by so I reach out again. Then they tell me my electric company has too many with solar and won’t work with them. They give an option of getting a power saver. I tell them great let me know pricing and time line. Now it is the holidays and hear nothing. Now after 6 months of being ignored I ask for a refund. I was told I would have to pay a fine for breaking the contract. Serious?? They said they would waive it after I explain the treatment they have given me. It has been over 2 weeks and I still had not gotten my refund. They said they needed updated info. It had not changed since they took my money so am struggling with that. Now I am still waiting to receive my deposit back. Don’t trust them enough to follow through in anything.

1 year ago

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Keith Gaertner Longmont, CO

Communication at the beginning was great. Had some issues after the panels were installed with communication but was transferred to Joaquin as my project coordinator and he was great.

1 year ago

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Neil Geitner Littleton, CO

Ionsolar install the solar on my roof, did it take longer than I expected? Yes, from the challenges with my power company and my city inspections. Ion solar they did provide the service of they were paid for.

1 year ago Edited January 10, 2024

Reply from ION Solar

ION Solar is committed to addressing Mr. Geitner's complaint and apologize for Lack in communication and delays. We value Mr. Geitner's feedback as an opportunity for ION Solar to improve and will work towards a resolution.

Upon review and communication with Geitner, ION Solar has remedied his concerns.

Mar. 31st, 2023

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Maurice Johnson

Liked that ION representatives kept me informed about every phase of the project. Didn't like that ION representatives gave me conflicting information on the smart service meter replacement and final solar panel activation.

1 year ago

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Nathan Bruggink Denver, CO

I wad very satisfied with my initial installation. However we opted to add additional panels to our existing system. We started the process in August our installation didn't happen until February. We have never been contacted by a project coordinator. At time of installation the electricians opted to use the existing connection panel without first consulting with me. This has resulted in my entire (new and existing) panels to remain offline since install. We were told that a project coordinator would be in contact with us 24 hours after install to discuss scheduling the city and county inspection. This still had not taken place. we've recieved no communication. I've requested numerous updates and not calls. Overall we were happy our original investment and system. However at this point I like to take the panels off.

1 year ago

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Nathaniel Allen Windsor, CO

Too many contacts during the install process, wish there was just one person handling the correspondence. Zero information after the install, no idea if my system is producing power, how much I'm using, how much I'm banking, etc. Just left in the dark as soon as the install was done. Have tried to get info and was told I probably need another gadget that wasn't sold with my system to actually know how much power I'm using, and ion doesn't sell that part. Stupid.

1 year ago

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Mark Gum Keenesburg, CO

offered a deal I could not resist. Financing, was very helpful, the install was clean and neatly organized. They cleaned up everything when they left.

1 year ago

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Cindy Calder Littleton, CO

Ion made the whole process easy and affordable. From the initial presentation to final installation, communication was clear and timely. I highly recommend working with Ion.

1 year ago

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Alex Shao Washington, DC

Really professional installers. Know what they are doing and polite and knowledgeable. The rep also very knowledgeable on the payment and answered all questions.

1 year ago

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V L Conroe, TX

Do not choose this company! I would give zero if I could. Let me tell you how I was cheated by this company. My sales rep was Ryan, and he came to my house at the end of July 2022 to introduce Ion Solar as a full-service company and the benefits of solar. First, he projected the solar panels based on my previous 12 months of utility bills in order to ensure the production of solar panels to meet my needs. Second, he pointed to one of my utility bills and stated the Energy Charge and Fuel Charge would show $0, and the only thing for which I had to be responsible was the tax, which Ion Solar could not void. In addition, he promised me that my utility bill would be less than $5 (tax) after my solar panels were activated. Third, I would receive a call back within 24–48 hours from customer experience if I had any problems. Here are the realistic ones: First, the solar panels did produce as estimated. Second, unfortunately, my utility bill was much higher than his promise. I had been paying $70 to $85 every month to the utility company since the solar was activated, plus $84 for the solar monthly premium. Compared to what my sales rep promised me, I had been paying $65 to $80 more every month. I had been calling the Ion Solar customer experience team for five months, and I had spoken with many people, such as Will, Daniel, and Michael. Will told me that his manager would take care of me if I could provide evidence about what my sales representative promised on my utility bill. I emailed my evidence to them a long time ago, but no one could really solve my issue. The most ironic thing was that everyone kept saying that the solar system produced 100% of its estimated output, which I had never questioned. I have attached my most recent utility bill was for 11/23/2022 - 12/22/2022, the total of Energy Charges and Fuel Charges was $92.94 without Ion Solar and Taxes, whereas the total bill was $85.67 with Ion Solar. However, my Ion Solar monthly premium is $84, so total I paid for current month was $85.67 plus $84. Third, as I said above, I had been calling this company many times. No one called me back during the time frame of 24-48 hours. Overall, I am so disappointed in the company’s ability to solve problems. The salesperson represents Ion Solar, not me. I think Ion Solar should have been fully responsible for their employees' overpromising. However, I have been fully responsible for his unprofessional behavior. The issue was that my utility company charged me a higher rate and credited me with a much lower rate. However, the root of this issue was my sales representative's overpromising, which caused this problem because he overpromised me the $5 on my utility bill that gave a good value for installing solar without any knowledge about how my utility company credit consumers. It is immoral behavior to utilize such an unprofessional resort as cheating consumers to meet their sales goals. As consumers, we only buy the product that will offer more value for us. As I explained, the salesperson promised the big value which was I could save money with Ion Solar, but it did not come true. Be aware! Do not trust this company! Avoiding ion solar is an intelligent decision if you are deciding to install solar!

1 year ago

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Andrew Provo, UT

Most trustworthy solar company out there. The premium panels and inverters they offer are top of the line and better than any of the competitors I've looked into.

1 year ago

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Sheryl Decatur, TX

Everyone I came in contact with was pleasantly knowledgable and accommodating and helpful and everything was completed just as they said it would be and in a timely way.

1 year ago

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Bradley s Portland, OR

On Thursday 25 August 2022 at 12:35 US/Pacific in NE Portland, Oregon, an Ion Solar representative who identified himself only as Jim and would not give further contact information ignored the clearly displayed "No Soliciting" sign displayed prominently on the property and proceeded to disrupt the household, with folks who work from home present and visibly working via the window, to make a sales pitch. When asked why he ignored the "No soliciting" sign, he said that he "thought the sign was cute" so he knocked (the sign has a cute image of a dog on it, but clearly reads "NO SOLICITING"). When I phoned the company, they said they never heard of "Jim", but that they do engage in door knocking practices for marketing. I asked to be sent a copy of their guidelines for employees who do this (specifically wanting to see if they are instructed to follow No Soliciting directives), and they refused. I encourage folks to avoid this company due to aggressive and inappropriate marketing tactics.

1 year ago

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Dan Niles Piscataway, NJ

Too many managers or coordinators. When the equipment install was complete, the area manager tried to tell me that the meter was yet to be installed. The pictures provided by the electrician should have shown the new meter. There might be fewer delays if fewer people were involved.

1 year ago