Elevation

I like that what the sales person said would happen, is what happened. As a company they were on time, kept us informed and did everything so it was easy! A real profession job! And now we are saving money !! Truely a win win situation ! Great customer service !

Excellent experience from beginning to end. Everyone from my initial interaction with Ari, to working with the office personnel, Amy and Abby, to the installation crew led by Moises. All professional, knowledgeable and pleasant. Highly recommend this company.

Incredible customer service. Not pushy and very informative. Always quick to respond to my questions and the sales representative made sure I completely understood all of the details along the way. I'd HIGHLY recommend choosing Elevation if customer service, quality and experience are high on your priority list!

Our sales representative Dane T was prompt on his appointment arrival time. He gave a well prepared sale presentation and was knowledgable on the questions we had. He followed up with us and was not a pushy sales person. We really liked working with Dane and we are confident the rest of the process with go just as smoothly.

Elevation Solar offers the same products as the big dogs such as Sunrun and Solar City except Elevation is much more customer focused, they are not just about getting a sale. I recommend Elevation Solar if you want the details and honest people.

My solar was installed in Feb and still isn't up and running. The communication from this company is terrible. They have scheduled workers and inspections without informing me. They have failed numerous inspections by not completing the work that was needed. I have a small 1,400sq ft home, it shouldn't be a difficult job. I feel that this company does not value their customers time or money. DO NOT USE THIS COMPANY! Not only have I been paying my high electricity bill for the past 4 month, I am also paying for the solar loan. We had a no call no show to get the work done again last week. I still haven't heard back from them to make things right.

I find it challenging to believe that this company has a 4.5 rating on this site. The lack of integrity displayed by the Salesperson and Management is appalling. Our Sales representative, Joe O, assured us that he would remain with us throughout the process and that the solar loan would not begin until after the installation was signed off. However, Joe disappeared after signing the paperwork, and two months after Elevation received the money from the Loan company, the solar loan payback started and the panels were not even on the roof. During those two months, we could not check our account to monitor payments, and we were charged interest on the loan. Once the panels were installed, the installers left out a crucial component, which would become a significant problem. The biggest problem with this company is the absence of communication. Our panels sat on our roof for almost six months because Elevation submitted inaccurate information. The company promised a "concierge" to assist with the process, but after Kassie S was promoted, she stopped responding to our emails. We went through twenty customer service representatives (Jeff S, Mers, Devon, Christian, Michelle A, Amanda M, Jake, Araxy S, and many others that we didn’t get the names written down), none of whom could solve the problem. We finally spoke to a manager named Karen M, who promised to address the issue, including reimbursing us for our electric bill while waiting for the panels to be operational. After a month passed with no action, we talked to Alex L, who assured us that he would take care of everything and even gave us his personal cell number. He promised to reimburse us for the loan payments, which we had to pay while waiting for the system to become operational. After over seven months, we finally received approval from the energy company, but because the component was left off in the initial installation, we had to wait another 3 weeks for an electrician to be dispatched. We requested a phone call to notify us when the electrician would arrive, but we never received it. Fortunately, electrician Skye, who had requested that we be given a call before he came out, was frustrated with the lack of communication we had been dealing with and took it upon himself to paint the parts required to meet the HOA agreement Elevation had signed. The electrician gave me Debbie L’s name in the hope she would become the point of contact to resolve the issues we had been experiencing, and help with the so called reimbursement; but the reimbursement process has been slow to non-existent. We have made many attempts to contact the company regarding this matter with no response. In the first week of March 2023 we were told that the reimbursement was “approved” on Feb 8th and that I would be getting it “soon”. As of this post (May15) we have not received a check or any information on where it is other than “I’ll let the escalation team know”. Debbie’s supervisor, Modesto, came out to talk to me about the issues I had been having and to let me know that the reimbursement was “approved”, but again, nothing has been done. It’s all talk. I strongly advise everyone to steer clear of this company. They have demonstrated their incompetency time and again. Despite all the challenges, the system is now operational and functional, but the process took way too long due to the incompetence displayed by several people in the company. The entire process (without any promised reimbursement) took from May 2022 to January 2023. In that time, 3 other houses in our neighborhood had their solar installed within 3 months of them signing the contract. And the delay in all of this was simply that Elevation was unable to put in the proper paperwork to the electrical company. No other delays or problems, they just couldn’t do that one thing. HOW can I trust that this company will stand by any of their “guarantees” if they can not do some of the most basic things? Most of this could have been solved by a simple SPREADSHEET that all of their employees could access and update. That and clearly communicating with the customer!