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Brio Energy

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78 User Reviews

4.3

Overall Score

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McGlynn Holub Columbus, OH

Very positive experience working with Brio Energy. Highly recommend.

5 months ago

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Hamilton Marriner New York, NY

Great customer service, quality work and easy to communicate with. Very pleased.

7 months ago

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Becky Dorsey Westminster, CO

We had a rep sell us on a system two months ago. The rep was great and helpful, but as soon as we got passed off to installers and project managers thats when the positive experience ended. We had the installation team cancelled on us for the 5th time today. At least with this cancellation they called to tell me. The other 4 times they just never showed up. I’ve had neighbors work with other companies and wish I would’ve went another route. This is just terrible service and we regret going with Brio, also goes by Bello.

1 year ago

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Patty Sopko Benson, NC

I liked the 3 installers. that is the only reason this got one star. Detested the unreliable, lying, failure to follow through salesmen. Double check all your energy figures yourself. Don't let them lower your rebate. Make them paint all pipes outside to match your house. Inspect their work - holes in walls, dangerous materials left around, crack in ceiling, buckled siding. No one gets back to you including the CEO and owner. I would never recommend this company which was to be a huge benefit.

2 years ago

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James Rochester Waynesville, NC

We are very disappointed in the operation and service of our solar panels. We were told that we could expect to pay the minimum monthly payment to our service provider. Our monthly bills are averaging over $100.00. On top of that, we pay for the solar panels. Our costs are much higher than expected - even higher than the electricity without the solar panels. We have had the panels for seven moths and so far I do not recommend them to anyone. The savings are not there and the costs are more than we expected. James R

2 years ago

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Reva Charleston, SC

I am floored by reading these comments. We have the exact same scenario as many on here. Currently we are paying for these panels and have no way of turning them on. We have reset them via YouTube, contacted other solar companies, even spoke to another company who once partnered with Brio out in Utah who was helpful but still to no avail..... our panels are not working. They took forever to even get on and installed in the first place worked a few months and since August have done nothing. As many on here have stated, I am 100% ready for being a part of a lawsuit. This is ridiculous.

2 years ago

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Amy Greensboro, NC

This company sent a rep out to our neighborhood and he said he was "With Duke Energy". I called Duke Energy and this is NOT TRUE and ILLEGAL. They set up an appointment to review solar panel costs and NEVER SHOWED UP. NO ONE answers any of their phone lines, ever. No return call. Do NOT use this company. Do NOT give them your time and especially DO NOT GIVE THEM YOUR MONEY! They are at best shady and worse illegal.

2 years ago

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Sam Fraster Boulder, CO

System installed and operating for two years. Great product and $0 bill from Xcel. My rep was always responsive and communication was fantastic.

2 years ago

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Vincent Kunath Hendersonville, NC

Brio is an amazing company with a very smooth solar process. Thank you Brio for saving us and my mother thousands of dollars on our power bill.

3 years ago

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Joshua Ogden, UT

Worst company. Dont ever buy panels from brio. Tjey are garbage. I ordered my panels from them last Dec and my panels still are not hooked up. The only time they come do anything is when i call ans complain. They never kept me up on how things were going. Just showed up at my house without my permission! Left my gate open and let my dogs out. Still paying my power bill ans panels when i shouldnt have been paying them at all. They've done nothing but waste my time ans my money!

3 years ago

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Mel Thorne Orem, UT

Brio provides a good product (I think that they actually purchase the equipment from other solar equipment companies), but their service leaves much to be desired. Installation was great, but their offer involved light bulbs and thermostats, and getting the bulbs and getting the thermostats installed required calling them several times and long waits. And when we needed service on the inverter, it was done well but we had to wait nearly a month to get it done.

3 years ago

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Reply from Brio Energy

Mel, thank you for your patience on receiving your system. We're glad that everything went well and that your system is working properly! You're absolutely right, we want to provide an array of different Solar options so we use multiple installers. Specific services sometimes take longer than expected due to the fact that certain services are dependent on the installer. We have since improved our customer service and are grateful for your input, Thank you!

Jul. 12th, 2018

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Michael Patterson Herriman, UT

Brio Energy did not stay on top of my project which took 10 months to complete. Not 6 weeks as indicated initially. At one point that were basically washing their hands of the process and blaming it all on to their subcontractor. They would not talk with me or help to complete the project. They only stepped back into the picture at the end. After 10 months. And took care of the LED lighting. It's now done but I would not recommend Brio Energy to any friends or neighbors. They are not reliable and customer service is not very good.

5 years ago

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Kyle Shepherd West Jordan, UT

I had a very great experience with Brio Energy. They came to my house when planned and were very professional in the way they handled themselves.

5 years ago

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Nanci Chrismer Charlotte, NC

I will not change my rating until my system works. The solar system was installed on our roof 4 months ago and it’s not turned on yet. One excuse after another. Last excuse power company rejected our application that brio filled out incorrectly.

2 years ago

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Jacob Johnson City, TN

The people and team I have worked with have been super professional and top notch. So far, I have been impressed.

3 years ago

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Todd Wright Charlotte, NC

Signed a contract with Brio in September of 2018, as of February of 2019 my system still is not operational. They are very fast to get you financed and making payments, but non existent when getting your system turned on. I think solar is a good option, especially with government rebates. My advise to all is find a reputable company, NOT Brio.

3 years ago

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Tara West Jordan, UT

I had purchased my system in September 2017 and it was not running till the End of March 2018. They do not communicate with you at all. It took the threat of legal action for them to get moving on my system. Worst and most expensive decision of my life. Also bills crossed so I was paying twice as much and it wasn't even what I was quoted!

4 years ago

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Robert Moran

Fast to take my money , Zero customer service, Every time I call Brio Energy I get some kid that 2 or 3 days new that answers the phone and knows nothing . I can never talk to anyone that can help me out. Like I said "fast to take my money"

4 years ago

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Gus Wheeler Salt Lake City, UT

Responded to door-to-door and had appt. set. Person came and gave a good presentation. We were interested but wanted to talk to neighbors who already had solar installed. She said she would email more info. She didn't. I called and left message. Not returned. From my experience,I would avoid this company like the plague. SLC, UT

4 years ago

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Delia Ragland Mesa, AZ

Working with Brio was a great decision. I love our panels.

6 months ago

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Ahmad Salt Lake City, UT

Terrible service, terrible ethics, and lies. This company is an example of a company only kept alive by pushy sales people who will lie through their teeth to make a sale. Be careful.

4 years ago

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Rob beazizo Orem, UT

Installation was super quick. Way quicker than anyone else's company quote. Installers were great.

5 years ago

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Onjulee Pittser Cedar City, UT

Great product so far. We haven't had any problems with it. Loving the low energy bills!

3 years ago

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Spencer Hodgson Salt Lake City, UT

The people that work for this company are upstanding and work hard. If you ever have a problem they'll fix it.

3 years ago

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Jose reyes Denver, CO

It is a very good company our panels for install right away with no issues

3 years ago

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Reply from Brio Energy

Thank you so much for sharing your experience! Enjoy your panels!

Jun. 6th, 2018

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nate Mt. Pleasant, SC

Low cost, and extremely helpful. System was complete in 4 weeks!

4 years ago

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Heather Greenville, SC

This company is a total fraud and the salespeople are sketchy and pushy due to being paid solely on commission.

4 years ago

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Reply from Brio Energy

Heather, We've been in the Solar industry for the past 3 years and are a BBB accredited business. If there is a concern about what a specific rep presented, please contact us immediately with the reps name and your experience and we will take care of it. Thank you

Mar. 7th, 2018

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Rmiller Columbia, SC

Dont use them I bought a system in nov 2019 I have some nice yard art ! they will not schedule an inspector to come and inspect ! they have not completed installation and now I have payments to the solar panels and payments to the Electric company ! They talk a nice talk but dont follow thru with anything ! Told me for 2 months the county was holding it up until I called the county and found out they haven't even called to schedule ! Lorenzo now says he owns brio solar in S.C. dont buy from him ! I am looking into legal action and perhaps from the reviews getting a class action suit together !

3 years ago