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Vivint Smart Home

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114 User Reviews
LAST UPDATED: October 12th, 2021

Vivint Smart Home is a leading smart home company that delivers an integrated smart home system with professional installation and 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves customers throughout the U.S. and Canada.

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The Good

  • Vivint Smart Home Mobile App
  • High-Tech Smart Home Equipment

Vivint Smart Home Mobile App

Homeowners have the option of monitoring, surveilling, and controlling their home from their smartphones through Vivint’s mobile app.

The Vivint Smart Home mobile app allows users to have complete control over their homes (even if they're traveling across the country). Homeowners can see who's at their door with the doorbell camera, unlock the door for delivery people, and customize specific actions such as having the front and back door automatically lock at 11 P.M. every night. 

The app is an excellent feature as it increases the security of your home and gives you peace of mind. If you can't remember if you locked the door on your way out, simply check your phone. 

High-Tech Smart Home Equipment

Vivint offers a variety of advanced smart home equipment. All equipment integrates well with other security and smart home equipment and makes your home safer and more manageable.

Smart Hub Dashboard

Vivint’s Smart Hub is a touchscreen dashboard with an intuitive layout that allows customers to control and manage their smart homes. The hub includes two-way talk and a one-touch callout in the case of an emergency, which will give you instant communication with Vivint’s 24/7 monitoring teams.  

The Smart Hub's quality and straightforward interface makes controlling your smart home a breeze, and being able to manage your entire home from one central control hub is a bonus. 

Element Thermostat

Vivint has an Element Thermostat that helps homeowners conserve energy and save on utility bills. You can set preferred settings so that the Element can auto-adjust to your specified temperature after you arrive home, and you can also control the smart thermostat from your Vivint app. 

Indoor/Outdoor Cameras

Vivint has an indoor camera and an outdoor camera that you can choose from. The indoor Ping Camera includes two-way communication and a one-touch callout button that gives your home a line of communication to your smartphone. This way, you can check in on your home and your family through the Vivint app and Ping Camera. 

Vivint’s Outdoor Camera Pro includes two-way talk, hybrid wired Wi-Fi connection, a wide-angle lens with night vision, and HD video and zoom capabilities.

Vivint also has a doorbell camera option that includes Smart Visitor Detection that alerts you whenever someone comes to your door. Its technology is also programmed to ignore other unimportant movements, such as a car passing by. Through Vivint’s app, you can access live footage and speak to your visitors with two-way talk. 

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The Bad

  • No Online Pricing Information
  • Professional Installation Only 

No Online Pricing Information

Vivint is not transparent about its pricing on its website, so customers need to request a quote and expect a call from a Vivint representative to get further information.

Professional Installation Only

Vivint only offers professional installation for its smart home services. If you’re looking for a do-it-yourself solution, Vivint may not be for you. Vivint also does not state on its website if professional installation is free or if you will need to pay an installation fee. 

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The Bottom Line

Vivint provides a reliable home automation service and has robust smart home options, including some of the most popular features available to the smart home market. These include various security and energy controls to help homeowners monitor and protect their homes.

If you are looking for a secure home automation system that can be closely integrated with your home security system, you can consider Vivint Smart Home Automation as a viable option.

It’s important to note that vivint does not list its pricing or contract information on its website, so you’ll need to contact the company for more information. 

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114 Reviews

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11%

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6%

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4%

2 grade

14%

1 grade

65%

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William “Bill” Shaw Lexington, KY

We have had a major problem with our Heating & Air due to the Vivint thermostat being wired incorrectly. We couldn’t get much heat during the winter and it ran as “Emergency” heat and doubled our electric bill. We are waiting on someone to call regarding the situation. Customer service in The Philippines said someone would call, but no one has called.

7 months ago

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Reply from Vivint Smart Home

Thank you for your feedback William. We appreciate your honesty about your experience with your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Victor Fortner West Jordan, UT

My thermostat is disconnected from my panel and runs my heater poorly my front room motion detector is not working I called a support member and just got the run around as far as I'm concerned I wouldn't recommend your service.

6 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Victor. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Maurice Graham Benton Harbor, MI

I do not Like that it keeps going offline also we have it set to for the door bell to speak when someone out their or rang bell also the bell works when it wants to we have not had it a year and had to replace the motion battery

7 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Maurice. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Nichole Giddens Lubbock, TX

Garage door sensor keeps falling of & breaks. I had numerous calls with customer service in the past & a new one was shipped out. This time, I'm frustrated & don't feel like dealing with customer service. Equipment needs to be installed initially with more than double sided tape!

7 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Nichole. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Carrie Melton Layton, UT

The cameras were placed in such a way that there are blind spots. The cameras are not as nice as the demo led me to believe they would be. I cannot hear the doorbell unless I am in the room next to the door. The technician disconnected my old door bell and removed parts from it, so I cannot switch back.

7 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Carrie. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Donald Pack Port Allen, LA

Problems with system. Installation was not engineered around house side and the correct placement of components to help cameras a modern communicate with each other. Have to reboot on a regular basis.

7 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Donald. We appreciate your honesty about your experience with your system and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Chuck Brown Cleburne, TX

Dont like how long it takes it to update a video when it goes of it gives people too much time for people to get away and when we are in the yard through the day it goes off every few min

7 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Chuck. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Anonymous Bismarck, ND

The sales person who came to my door was not honest with me. I signed a five year contract and that was disappointing but the system is easy to use and customer service answers my calls promptly.

8 months ago

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Reply from Vivint Smart Home

Thank you for your feedback . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Devi Rizal Reynoldsburg, OH

Is okay because it's quite expensive because you literally own all the equipment they have and you have to pay for stuff that you legally own.

7 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Devi. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Simmonds Staten Island, NY

I had a pre existing system in a house I purchasrd. I wanted to use Vivint and reactivate the system. I was impressed that the upgrade was done the same day I signed on( they came that evening). However, I wasn’t given a book or steps to become comfortable with the system. Since I didn’t have WiFi I was told that I wouldn’t have camera access until I have WiFi. I would have to connect the power box with the internet. There wasn’t any possibility for the technicians to come back and ensure the proper function and operation. The company required a credit check to be approved for the system. If you experience a problem you have to go online and wait for a chat with a rep. You can’t buy additional sensors after you sign the contract. That has to be built into the contract. So you would have to redo the contract adding that. So far poor customer support considering the monthly cost and the fact you have a contract.

2 years ago

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Reply from Vivint Smart Home

Thank you for your feedback, Simmonds. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

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Gordon Werner Plano, TX

Way too costly to start up with their equipment. Constant false notifications of devices having dead batteries!

6 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Gordon. We appreciate your honesty about your experience with  the false notifications and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Karen Young Brownsville, TX

Overpriced. Unable to use devices if you terminate monitoring. Slow connectivity. Lazy and poor installation.

8 months ago

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Reply from Vivint Smart Home

Thank you for your feedback , Karen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Hector Espinosa Miami, FL

Don't believe it they're great to charge you there are great to sell you they are terrible customer supprort. I've had multiple issues and I have any even had the system for a year they've had to replace in the door twice now the 2nd AC sensor is not working 7 window sensors on working in they yet Have not fixed it. 1 I an appointment with schedule then someone cancel that and now they want me to go through the whole process again and pay $49 a complete rip off because they have record of the hour and a 1/2 I wasted troubleshooting the problem.

2 years ago

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Queana Kruse Killeen, TX

Does not record everything, time frame always missing recording throughout the day

8 months ago

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Reply from Vivint Smart Home

Thank you for your feedback, Queana. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Susan Foreman New Bern, NC

Never received yard signs interior wiring hideous don't know how to arm system

8 months ago

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Reply from Vivint Smart Home

Thank you for your feedback, Susan. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Edgar Chavez Simpsonville, SC

The app is horrible, I like the camera quality

6 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Edgar. We appreciate your honesty about your experience with  your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021