The Gift Grabber

• Refund Policy

• Gift Giving 
• Savings

Refund Policy

For those who receive defective or unsatisfactory products through The Gift Giver, there is a 30-day refund policy (excepting perishable goods, gift cards, downloadable software products, and some health care items). 

Gift Giving 

The company’s focus on gift giving (either for yourself or for a loved one) makes it easier to cater to a certain personality type. Instead of dividing products into categories (such as Home, Kitchen, Pets, etc.), The Gift Grabber organizes and sorts its products by the individuals and personalities who use its service. From Cat Lovers to Man Cave, The Gift Giver does a good job of making shopping a personal experience.

Savings

If you are lucky enough to find that perfect gift from the selection of different products offered from day-to-day, the amount of money cut off the original price is usually quite generous. 

• Product Selection 

• Delivery Times 
• Social Media Presence

Product Selection

The chances of finding exactly what you’re looking for with The Gift Grabber is relatively low. Product availability is seemingly based on the “luck of the draw”. This wouldn’t be such a problem if there were more products to choose from. As it is, the random assortment of only a few different products each day makes the site feel a bit empty.

Delivery Times

Consumers generally must wait between 2 and 4 weeks for delivery. There is no option to expedite a delivery, which can be especially problematic for those last-minute gift shoppers.

Social Media Presence

Though The Gift Giver does attempt to nurture a healthy customer service relationship by phone and email, they are behind when it comes to social media and building client relationships through other channels. They do have social media accounts, but only their Facebook account is active. 

Even though The Gift Grabber has done well in the seven short years since starting up, they still have a ways to go with offering a broader selection of products. Because of the random and ever-changing selection of products, only consumers who are passively shopping can hope to find satisfaction with the selection provided by The Gift Grabber.