PrimeBuy is a trusted source for a massive selection of high-quality industrial equipment, tools, instruments, and safety and security products from leading manufacturers.

PrimeBuy boasts competitive pricing, volume discounts, special offers for its regular customers, and additional discounts for educational, government, and military agencies.

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The Good

  • Product Selection
  • Free Shipping on Most Items

Product Selection

When it comes to finding industrial equipment, tools, and other products, PrimeBuy has a great selection. Shoppers will find cameras, POS monitors, POS terminals, barcode scanners, card printers, multimeters, and more. 

PrimeBuy boasts being a factory authorized distributor for all brands and offers factory-fresh merchandise backed by manufacturers' warranties. PrimeBuy also prides itself on working with trustworthy brands, the company knows that its values and reputation are reflected by the brands it works with and the products they manufacture. Listed below are some of the featured brands on PrimeBuy's website:

  • HP
  • TSC
  • Code
  • Wasp Barcode Technologies
  • Verifone
  • Pronto Networks
  • TRENDnet
  • Unitech

Free Shipping on Most Items

Any product on PrimeBuy's website that is marked with the free shipping logo qualifies for free standard shipping within the continental United States. Furthermore, a few products on PrimeBuy's website will be eligible for free shipping if ordered in large quantities or together with other products of the same brand.

The Bad

  • Strict Return Policy
  • Lengthy Return Policy

Strict Return Policy

PrimeBuy has a fairly strict return policy. The company suggests that customers review the compatibility and technical information before placing any orders since PrimeBuy is not liable if the wrong product is ordered. 

Customers should keep in mind that not every product on PrimeBuy is eligible for a refund. The following products cannot be returned:

  • Custom made or special order items
  • Items in which there is wear and tear, damage or visible usage
  • If there is no original packaging and/or is missing parts or accessories
  • Products purchased during closeout sales.
  • Products specially marked "Non-Returnable" on the product listing page

Customers can only request a refund within 14 days from the date the order was received. All requests will be reviewed (and if approved) PrimeBuy will send specific return instructions. Customers should not ship an item back without getting approval from PrimeBuy. 

Lengthy Return Process

As mentioned, refund requests are only available 14 days from the date the order is received. To get an RMA number, clients need to email the following information to PrimeBuy's return email:

  • PrimeBuy Sales Order Number
  • Manufacturer's part number
  • Product serial number
  • Number of items to return
  • Your email address and contact phone number
  • Reason for your return
  • Return type: refund or exchange

Upon receiving approval, customers will then have to pack the items in their original packaging or include the original packaging in another box. All items must be unassembled and re-packaged in the way they were received. PrimeBuy also demands that all products being returned be in a new, resellable condition, with the original software, components, cables, documentation, manuals, and accessories. 

It is important to pay attention to the return shipping instructions, as products are not returned to the PrimeBuy address. Additionally, PrimeBuy is not responsible for any additional costs or fees associated with shipping. 

All returns need to be sent "pre-paid" and fully insured for the invoice amount against damage or loss. PrimeBuy also requires that packages be returned via UPS, FedEx, or DHL carrier with signature confirmation, tracking, and insurance. Customers will need to email this information to PrimeBuy with the tracking number. 

Once PrimeBuy gets the return, all products are inspected and tested to see if they are eligible for a return. This process may take up to 1–2 weeks. 

If the item is all good, there is an additional restocking fee of up to 30 percent.

The Bottom Line

PrimeBuy is a great resource for companies looking to purchase high-quality industrial products. There is a range of items available that are useful for those in the technological, industrial, laboratory, safety, automotive, utility, chemical, HVAC, and retail industries. 

The site boasts having competitive prices and additional discounts for customers in the educational, government, and military agencies. However, consumers need to be aware of PrimeBuy's return policy. Returning a product can be a lengthy process, and buyers will have to juggle a number of terms and conditions.

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