Anyone who has done any shopping online has no doubt used Amazon.com. Founded in 1995 and based in Seattle, Washington, Amazon is the king of online shopping. The company boasts an amazing $88 billion in revenue annually and has more than 183,000 employees. The company has a number of subsidiaries and does business internationally. Amazon is also very active in the community and has been a staunch contributor to charitable causes and efforts.

 

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The Good

  • Reviews
  • Product selection
  • Ease of use
  • Shipping speed and options

Amazon is most likely the best known of any online shopping site. Its popularity can be traced in large part to the many wonderful aspects of its site and service. Here are just a few:

  • Amazon.com provides a tremendous amount of customer reviews for each product. The reviews are thorough, well conceived and especially helpful if you are struggling to know whether a certain product is for you. You can see what the average star rating is for each product, giving you a fair idea of how good the product is.
  • Product selection. The product pool is practically endless. Everything from electronics to books to toys and many, many items in between are available. Even older items you might never find at a store can be found on their site.
  • Ease of use. Amazon makes the entire shopping experience a piece of cake. Even a novice online shopper can find and buy his or her product of choice with little problem at all. Products are easily searchable, and the checkout process is fast and easy.
  • Shipping speed and options. Your item might arrive at your door in as little as a day or two. If you are willing to spend a little more, you can opt for overnight shipping. Even standard shipping only takes a week or less.

Product quality. A purchase from Amazon will come to you just as if you ran down to the corner department store and picked up an item fresh off the manufacturing table. Rarely will you get a product that has flaws or damages, and if you do, Amazon will make it right.

The Bad

  • Customer service
  • Product availability

There's not much to complain about when it comes to Amazon.com. Here are a few small items:

  • Customer service could be better. If you need to make a change on an item, cancel an order or discuss any issue, customer service can be a little hard to work with. Response and resolution times are bit longer than one would like, and making order changes can be a hassle.
  • Product availability. Some products have limited availability whose selections go fast. You need to be prepared to act quickly if you see an item you want or it can be gone in a flash.

The Bottom Line

Clearly, Amazon.com is at the forefront of the online shopping industry. No one is better at providing an overall satisfactory customer service experience. Amazon is so good, in fact, that once you use it, you may very well never do online shopping anywhere else. Some people may never do much shopping at all at traditional stores. This is unfortunate for the competition, but the fact is that Amazon is an excellent option, and you are almost certain to like what it has to offer. There's no compelling reason to go anywhere else.

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User Reviews

Star Rating

4.7
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582 Reviews

Review Breakdown

5 star
76%
4 star
19%
3 star
3%
2 star
1%
1 star
1%

Sentiment Criteria

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Patty

March 5th, 2019 DETAILS arrow_drop_down
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I find what I need. Easy to understand. Variety of products.

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Patrick Gentry

March 5th, 2019 DETAILS arrow_drop_down
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Am able to find reasonable prices for what I am looking for quickly.

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Nick. M

March 5th, 2019 DETAILS arrow_drop_down
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Overall good up,no major problems,this survey is the problem to hi go

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Narda Waddy

March 5th, 2019 DETAILS arrow_drop_down
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No problems now or ever. Always reliable and easy search.

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Michelle Hawker

March 5th, 2019 DETAILS arrow_drop_down
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Fast, huge selection, almost always have what I need.timely delivery! Negative is that the quality is not always consistent.

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Michael Steen

March 5th, 2019 DETAILS arrow_drop_down
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Easy to use always has what im looking for or they find the item.

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Michael C Finlay

March 5th, 2019 DETAILS arrow_drop_down
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bought a lot from Amazon also. They also deliver my stuff on time or early and can track my purchases too. They offer a easy return policy with drop off location nearby

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Mervin Raggs

March 5th, 2019 DETAILS arrow_drop_down
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Awesome setup easy to use and gives options for alternative items to the ones selected

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Doug

February 26th, 2019 DETAILS arrow_drop_down
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Excellent delivery time and tracking capabilities are excellent

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Warren Hall

February 26th, 2019 DETAILS arrow_drop_down
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Great. Rapid response time. Accuracy. Low prices. Rebates, including Ebate.

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Alice

February 26th, 2019 DETAILS arrow_drop_down
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Usually have what I am looking for. Delivery is fast.

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Katherine Bini

February 26th, 2019 DETAILS arrow_drop_down
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Always easy to find what I am looking for, arrives quickly and price is good.

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John

February 26th, 2019 DETAILS arrow_drop_down
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Great price and fast service great variety of products good quality

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William Wilson

February 26th, 2019 DETAILS arrow_drop_down
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Easy to navigate. Nothing at the moment as I have been pretty happy with the site

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Zoltan Jakus

February 26th, 2019 DETAILS arrow_drop_down
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Slow delivery the amazon service promised 2 days delivery some time 3-4-5 days

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Tim W Kwolek

February 26th, 2019 DETAILS arrow_drop_down
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I have tried to get an account there for years. They won't do it !! It would appear that many years ago someone bought something from them using my e-mail address , NOW they want ME to pay for it !! They say get a new e-mail address ?? I think I will stick with E-Bay !!!

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BILL

February 26th, 2019 DETAILS arrow_drop_down
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Good web layout. Fast service and delivery and ease of ordering and variety

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Joan

February 26th, 2019 DETAILS arrow_drop_down
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I love the fact that they have what I want at great prices & I can have them delivered to my door in just a couple of days.

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Linda Shannon

February 26th, 2019 DETAILS arrow_drop_down
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Good products and excellent customer service. Very helpful if you have problems.

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Niecee430

February 26th, 2019 DETAILS arrow_drop_down
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Always deliver and prices good , no delivery fee. Can find items here that you can't find elsewhere. Saves time and money

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Marv1959

February 26th, 2019 DETAILS arrow_drop_down
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Pretty good. Could pay benefits to employees so taxpayers don't subsidize bottomline

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Deborah

February 26th, 2019 DETAILS arrow_drop_down
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The price is great loved the item that I ordered. Will order again

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5

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Amazon is straightforward. They carry almost all of the products that I would like to buy.

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Melvin & Valli Saucer

February 26th, 2019 DETAILS arrow_drop_down
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The company has excellent service, customer service and their Prime membership is terriffic!!!

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Edna Blocher

February 26th, 2019 DETAILS arrow_drop_down
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Experience - excellent. Like the variety, prices,shipping cost, delivery times, return options.

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Joyce Hands

February 26th, 2019 DETAILS arrow_drop_down
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They always have what I'm looking for and the products arrive at a fast pace.

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leslie chester

February 26th, 2019 DETAILS arrow_drop_down
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easy to order or return good customer service huge variety to choose from much easier then going to the store to shop

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Jess

February 26th, 2019 DETAILS arrow_drop_down
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Don't raise prices on second or third look at same product

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Donna Flanagan

February 26th, 2019 DETAILS arrow_drop_down
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Great values large selection of good; prompt tesolution of questions

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Kenneth Garwood

February 26th, 2019 DETAILS arrow_drop_down
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They are great on customer service. A lot of the products listed do not have enough detail but Amazon does offer contact with the seller.

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Karen

February 26th, 2019 DETAILS arrow_drop_down
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I really like amazons always fast professional items with very personal review for each item.

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Felix

February 26th, 2019 DETAILS arrow_drop_down
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Can find almost anything. Prices are good. Many times I check here first and then check other sites.

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ARFordable Pet Grooming LLC

February 26th, 2019 DETAILS arrow_drop_down
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Excellent experience with amazon. It is my #1 go to site or search engine when i want to find or purchase soemthibg. Almost every time amazon has had the lowest price of identical name brand piece whatever it may be. Love the prime memebershio inhave both business snd personal accoubts. I feel its beeter than ebay which used to be about 10 years ago my go to. What amazin could change is the prime membership price. They raised it two yesrs ago which i understand everything has to go up as inflation happens im a business owner myself. But they drastically raised the price not a gradual increase over time and seems as though they took alot of things and made prime unavailable or instead of next day delivery its usuallly 2-3 days. Thats what rhey could do better on. Aside from that have had no problems at all.

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Pamcakes

February 26th, 2019 DETAILS arrow_drop_down
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love Amazon there customer service is top notch. there products are second to none.

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Janet Tobler

February 26th, 2019 DETAILS arrow_drop_down
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good products and service, on time delivery, items in stock

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Edward Weekly

February 26th, 2019 DETAILS arrow_drop_down
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Good prices/usually free shipping/ good delivered are as described.

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P.A. Scott

February 26th, 2019 DETAILS arrow_drop_down
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There were a few mistakes, but the customer service was awesome!!

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Shirley

February 26th, 2019 DETAILS arrow_drop_down
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Always find what I need & easy ordering. Returns & exchanges have always been easy.

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Bonnie Esrig

February 26th, 2019 DETAILS arrow_drop_down
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Excellent. I love Amazon because when a problem occurs, they fix it. I like the ability to read reviews and compare prices. The primary area in need of a fix is same day delivery - when they use Logistics the service is unreliable and the personnel are questionable. So I just use 2 day and get delivery by their reputable carriers.

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Christopher Ballenger

February 26th, 2019 DETAILS arrow_drop_down
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They're pretty good in terms of customer service and their expansion of delivery methods, as well as speedy delivery. Their ads on other websites are annoying though because they usually fall in one of two categories: something I've already bought or something i decided not to buy.

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Gail W

February 26th, 2019 DETAILS arrow_drop_down
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They have almost everything i need, their reviews are helpful, and the shipping is free and fast.

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Tj Carrell

February 26th, 2019 DETAILS arrow_drop_down
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Good and fast with nice products. I have never had any issues with them.

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J Balla

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Very good. Ease of purchase, prices, selection, fast delivery.

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Frances lorenzo

February 26th, 2019 DETAILS arrow_drop_down
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Experience is great. Great prices and quality items. Great delivery times too.

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Amber Pope

February 26th, 2019 DETAILS arrow_drop_down
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I love Amazon. Shopping is so convenient. The website is very user friendly which eliminates the need of calling customer service. Prompt delivery. They have a wide range of products so the odds of Amazon not having what you need are slim to none. The return policy is simple and has never been a hassle. I always check Amazon first the the products I need!

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William Moore

February 26th, 2019 DETAILS arrow_drop_down
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They are always on time, customer service is great and returning an item is great

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George Saffouri

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Great customer service, not always cheapestvvvvvvvvvvvv

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Darryl

February 26th, 2019 DETAILS arrow_drop_down
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great they understand the timliness of purchase to expected use

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Lourdes Rivera

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Everything went great with the ordered if is available you get it on 2 days with prime some other deliveries may get to you when avalilable or may take a week dele d where is coming from my last delivery I had like 4 5 different days getting a package and it get to be a little too much if you lived on a bad area

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Don Verrico

February 26th, 2019 DETAILS arrow_drop_down
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Excellent. Return policy makes it safe. Easy to search.