Anyone who has done any shopping online has no doubt used Amazon.com. Founded in 1995 and based in Seattle, Washington, Amazon is the king of online shopping. The company boasts an amazing $88 billion in revenue annually and has more than 183,000 employees. The company has a number of subsidiaries and does business internationally. Amazon is also very active in the community and has been a staunch contributor to charitable causes and efforts.

 

Top Ranked Companies

company logo
eBay chevron_right
4.2
starstarstarstarstar_half
(220)
company logo
Google Shopping chevron_right
4.4
starstarstarstarstar_half
(155)

The Good

  • Reviews
  • Product selection
  • Ease of use
  • Shipping speed and options

Amazon is most likely the best known of any online shopping site. Its popularity can be traced in large part to the many wonderful aspects of its site and service. Here are just a few:

  • Amazon.com provides a tremendous amount of customer reviews for each product. The reviews are thorough, well conceived and especially helpful if you are struggling to know whether a certain product is for you. You can see what the average star rating is for each product, giving you a fair idea of how good the product is.
  • Product selection. The product pool is practically endless. Everything from electronics to books to toys and many, many items in between are available. Even older items you might never find at a store can be found on their site.
  • Ease of use. Amazon makes the entire shopping experience a piece of cake. Even a novice online shopper can find and buy his or her product of choice with little problem at all. Products are easily searchable, and the checkout process is fast and easy.
  • Shipping speed and options. Your item might arrive at your door in as little as a day or two. If you are willing to spend a little more, you can opt for overnight shipping. Even standard shipping only takes a week or less.

Product quality. A purchase from Amazon will come to you just as if you ran down to the corner department store and picked up an item fresh off the manufacturing table. Rarely will you get a product that has flaws or damages, and if you do, Amazon will make it right.

The Bad

  • Customer service
  • Product availability

There's not much to complain about when it comes to Amazon.com. Here are a few small items:

  • Customer service could be better. If you need to make a change on an item, cancel an order or discuss any issue, customer service can be a little hard to work with. Response and resolution times are bit longer than one would like, and making order changes can be a hassle.
  • Product availability. Some products have limited availability whose selections go fast. You need to be prepared to act quickly if you see an item you want or it can be gone in a flash.

The Bottom Line

Clearly, Amazon.com is at the forefront of the online shopping industry. No one is better at providing an overall satisfactory customer service experience. Amazon is so good, in fact, that once you use it, you may very well never do online shopping anywhere else. Some people may never do much shopping at all at traditional stores. This is unfortunate for the competition, but the fact is that Amazon is an excellent option, and you are almost certain to like what it has to offer. There's no compelling reason to go anywhere else.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.7
starstarstarstarstar_half

582 Reviews

Review Breakdown

5 star
76%
4 star
19%
3 star
3%
2 star
1%
1 star
1%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

JUNE C

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Fantastic! Only complaint is how easy it is to accidentally sign up for Prime.

starstarstarstarstar

Judy Anstess

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The service is great., and they always take care of any problems immediately. Never have I had a problem with anything I purchased.

starstarstarstarstar

John

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent delivery, communication and overall service.

starstarstarstarstar

Joan Warren

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Convenient, prices, notice of delivery, variety of products

starstarstarstarstar

Jim Johnson

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Thet have everything it seems and I have never been disappointed

starstarstarstarstar

Jill Gheen

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The whole process was handled professionally and my order came just as advertised & I would recommend this service to anyone

starstarstarstarstar

Jeanette

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I like amazon because they always have every single thing I need at lower prices and my items come to my front door within 2 days. I ordered a vanity that was broken when I received it. I called customer service and they had a new vanity delivered to me right away

starstarstarstarstar

James Schaefer

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

They have almost everything, safe buying and for the most part 2 day shipping

starstarstarstarstar

Helen C

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love free shipping. Compare prices before buying from Amazon.

starstarstarstarstar_border

Helen

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I like tbeir reviews and customer service. But poor quality control.

starstarstarstarstar

Heinrich Von Ewegen

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazing prices and reviews are genuinely real. I love prime and my whole family enjoys using it!

starstar_borderstar_borderstar_borderstar_border

HASINA ALI

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Improve trust bad experience quality customer service

starstarstarstarstar_border

george A Easton

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

excellent. I've used them since they only sold books. Even if i find something on another website i then go search amazon to see if it's cheaper there- because i trust amazon

starstarstarstarstar

George

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Great comoany, good cuatomer service and easy to find the items that i am looking for. The majory of their products are usually at a lower cost than the other companies.

starstarstarstarstar_border

Hawaiian

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I can easily order and receive free shipping. I also choose Amazon because of the variety of stock.

starstarstarstar_borderstar_border

Annoyed InCali

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I like the variety; Downside: Unable to expedite customer service resolutions in a timely manner.

starstarstarstarstar

Sue Cline

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Excellent. Fasy service and delivery. Love Amazon Prime!

starstarstarstarstar

Anonymous

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to find what you are shopping for and quick delivery

starstarstarstarstar

Elba Ortega

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are the best retailer on line hands down the only thing they could use improvement on is allowing customers to delete credit or debit cards they want to delete from the customers account

starstarstarstarstar

Frank D Schwertfeger

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great selection and prices. Best customer service of all shopping services.

starstarstarstarstar

Frank Cumberland

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My experience has been just fine. They sell almost everything. Their customer service is very helpful when needed. All businesses can improve; I assume they are searching for ways to do so all the time. .

starstarstarstarstar

Four Seasons Flowers and Gifts

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great. It is easy to place and order and get it within a couple days. This is my go to when i need something

starstarstarstarstar

Erma weaver

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very products you don't have to leave. The service is fast delivery

starstarstarstarstar

Doug R

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Wide array of products and prices with rapid delivery, free with Prime membership and mostly "no questions asked" returns

starstarstarstarstar

Donald Dortch

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Service is great fast and easy, it gives you a lot of diffrent product to choose from and information about them

starstarstarstarstar

Don Helper

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Always a Good Experience. Good Customer Service with friendly employees

starstarstarstarstar_border

Don Chambers

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Mostly good history, with well priced items reasonably well described

starstarstar_borderstar_borderstar_border

Don

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

the descriptions foreach page of the ordering process are not intuitive and Ioriginally found it hard to delete a item.It gives numbers for the numbers of items but I expected there would be a zero. There is not a common format to order and exit.

starstarstarstarstar

Dennis J Hopkins

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great products, service, and prices! Whenever I have an issue with a product which is rare, their customer service is the best!

starstarstarstarstar

DELORES GOFFNEY

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

good they have stuff that you cant fine anywhere els and at a good price

starstarstarstarstar

Dee Drew

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Throughout the years there were 3 or 4 times when I had to call their customer service for different reasons. Every time their service was satisfactory. I have no complaint.

starstarstarstarstar

Stacie Keathley

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I love Amazon prime. I save more on shipping than the yearly cost of the membersip.

starstarstarstarstar_border

Sheila

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I order so much from this company. The only improvement it needs is that it sometimes it takes longer to get the items than stated. Example: I ordered an item on Prime and time stated was 2 days, but it was delivered to my post office and they delivered 2 days after I should have received it.

starstarstarstarstar

S Lopez

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Great customer service. Maybe include an order number on my credit card statement for easy look up options.

starstarstarstarstar

Ronald DiLorenzo

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Great experience easy to navigate the site. Many choices available.

starstarstarstarstar

Rocky

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great at finding items. Poor Delivery Drivers at dropping items in Good or Safe Areas.

starstarstarstarstar

Rick Galliher

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Excellent service - seem to meet all our needs. Like how they tell you that the same or similar items might be had for less, elsewhere.

starstarstarstarstar_border

Richard Shaeffer

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have always had good luck finding what I need with it

starstarstarstarstar

Rafael

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very good company....nice product great customer service and alway accurate on delivery the merchandise

starstarstarstarstar

Phyllis Applewhite

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

the collection of different sellers was handy. The information was good

starstarstarstarstar

Phillis Bruchmiller

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

easy to use, quick and effective and prime great/ can't do anything better, I like them now and so does most others.

starstarstarstarstar

Peggy Robinson - Twin City Cartage, LLC

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

quick delivery and the product is exactly what it says it is , the review stars are a huge help in making decisions.

starstarstarstarstar

Paul J. Nolan

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

excellent Online experience ease of shopping. Always looking for discounts on volume.

starstarstarstarstar

Patty

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I find what I need. Easy to understand. Variety of products.

starstarstarstarstar_border

Patrick Gentry

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Am able to find reasonable prices for what I am looking for quickly.

starstarstarstarstar_border

Nick. M

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Overall good up,no major problems,this survey is the problem to hi go

starstarstarstarstar

Narda Waddy

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

No problems now or ever. Always reliable and easy search.

starstarstarstarstar_border

Michelle Hawker

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Fast, huge selection, almost always have what I need.timely delivery! Negative is that the quality is not always consistent.

starstarstarstarstar

Michael Steen

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to use always has what im looking for or they find the item.

starstar_borderstar_borderstar_borderstar_border

Michael C Finlay

March 5th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

bought a lot from Amazon also. They also deliver my stuff on time or early and can track my purchases too. They offer a easy return policy with drop off location nearby