Anyone who has done any shopping online has no doubt used Amazon.com. Founded in 1995 and based in Seattle, Washington, Amazon is the king of online shopping. The company boasts an amazing $88 billion in revenue annually and has more than 183,000 employees. The company has a number of subsidiaries and does business internationally. Amazon is also very active in the community and has been a staunch contributor to charitable causes and efforts.

 

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The Good

  • Reviews
  • Product selection
  • Ease of use
  • Shipping speed and options

Amazon is most likely the best known of any online shopping site. Its popularity can be traced in large part to the many wonderful aspects of its site and service. Here are just a few:

  • Amazon.com provides a tremendous amount of customer reviews for each product. The reviews are thorough, well conceived and especially helpful if you are struggling to know whether a certain product is for you. You can see what the average star rating is for each product, giving you a fair idea of how good the product is.
  • Product selection. The product pool is practically endless. Everything from electronics to books to toys and many, many items in between are available. Even older items you might never find at a store can be found on their site.
  • Ease of use. Amazon makes the entire shopping experience a piece of cake. Even a novice online shopper can find and buy his or her product of choice with little problem at all. Products are easily searchable, and the checkout process is fast and easy.
  • Shipping speed and options. Your item might arrive at your door in as little as a day or two. If you are willing to spend a little more, you can opt for overnight shipping. Even standard shipping only takes a week or less.

Product quality. A purchase from Amazon will come to you just as if you ran down to the corner department store and picked up an item fresh off the manufacturing table. Rarely will you get a product that has flaws or damages, and if you do, Amazon will make it right.

The Bad

  • Customer service
  • Product availability

There's not much to complain about when it comes to Amazon.com. Here are a few small items:

  • Customer service could be better. If you need to make a change on an item, cancel an order or discuss any issue, customer service can be a little hard to work with. Response and resolution times are bit longer than one would like, and making order changes can be a hassle.
  • Product availability. Some products have limited availability whose selections go fast. You need to be prepared to act quickly if you see an item you want or it can be gone in a flash.

The Bottom Line

Clearly, Amazon.com is at the forefront of the online shopping industry. No one is better at providing an overall satisfactory customer service experience. Amazon is so good, in fact, that once you use it, you may very well never do online shopping anywhere else. Some people may never do much shopping at all at traditional stores. This is unfortunate for the competition, but the fact is that Amazon is an excellent option, and you are almost certain to like what it has to offer. There's no compelling reason to go anywhere else.

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User Reviews

Star Rating

4.7
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582 Reviews

Review Breakdown

5 star
76%
4 star
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3 star
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2 star
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Sentiment Criteria

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Brenda

June 9th, 2019 Spanish Fork, UT DETAILS arrow_drop_down
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I love Amazons two-day shipping for Prime members. I also like being able to see reviews from other people who have purchased the item. It helps me feel more confident in my purchase.

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Kyle Gardner

June 9th, 2019 Provo, UT DETAILS arrow_drop_down
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On Amazon's website it is extremely easy to find what you need, get it for cheap, and get it fast. Even without an Amazon prime account, most products arrive within five days. Also, using a friend's Amazon prime account is also very useful to get two day shipping ;)

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Rebecca

June 8th, 2019 Provo, UT DETAILS arrow_drop_down
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Amazon has too much. It’s hard to find the good products and so many reviews are fake. It’s great if you know the brand already, but super risky if not.

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Marissa

June 7th, 2019 Redwood Falls, MN DETAILS arrow_drop_down
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I love shopping on Amazon. Their customer service is usually helpful, although you rarely get someone who speaks english and that can be frustrating at times. But living in a rural community, Amazon is a lifesaver. I shop on their website weekly.

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Samie Cummings

June 6th, 2019 Ephraim, UT DETAILS arrow_drop_down
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Amazon is my favorite place to shop. It is very user friendly, and affordable.

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Kimberly LeBaron

June 5th, 2019 Delta, UT DETAILS arrow_drop_down
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I use Amazon all the time. They have just about anything you could look for, with some of the cheapest prices on the market. Their review system is super helpful, returns are easy, customer service is great, and having a Prime Membership offers lots of advantages not just with amazon itself, but Audible, Amazon Music, Amazon Video and any other services they offer. It’s such an easy way to find and purchase things.

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susie

June 4th, 2019 Kaysville, UT

me and my family love amazon. you can literally get anything on amazon and it gets delivered to you. it’s so nice because you can just order things on your phone and it ships to your house.

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Christopher Dutson

June 2nd, 2019 Provo, UT DETAILS arrow_drop_down
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Always delivers on time and has always has quality products. I like being able to track packages.

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Kassandra

May 29th, 2019 Cedar City, UT DETAILS arrow_drop_down
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I love shopping on Amazon, they have some of the coolest things on there, and different sellers with competitive prices!

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Liana

May 26th, 2019 Colorado Springs, CO DETAILS arrow_drop_down
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If you can overlook what an absolute scumbucket Amazon is as a company, than they are the easiest to use. But like...is saving a few bucks worth supporting a company so morally bankrupt?

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Anne Sainsbury

May 25th, 2019 Payson, UT DETAILS arrow_drop_down
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Amazon has been one of my favorite shopping platforms over the last 5 years. I have purchased a number of items and almost always I have been impressed with them. The selection on Amazon is incredible and I feel like no matter what I have been looking for, I have found the right product for my need. I love the Amazon Prime feature and the free shipping that it provides. I have had Amazon Prime for a number of years and I think it is one of the best shopping investments that I have ever made!

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Julie Kincaid

May 24th, 2019 Soldotna, AK DETAILS arrow_drop_down
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Wow, Where do I start? We live in a small Alaskan town. Without Amazon, I honestly don't feel like we would enjoy living here as much. That don't ship everything to us, but they do ship MOST things, which is good enough. My husband can buy a case of sriracha sauce, and I can buy sleeping bags for an upcoming camping trip, and we can order this stuff at 5:30 in the morning in our pajamas, then they show up quickly on our doorstep. I think Amazon is the closest thing to magic I have ever encountered.

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Reese

May 19th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I have used Amazon Services many times shopping online. The online search engine is very powerful and has access to so many outlets that I can easily find what I am looking for. It is very efficient and also, you have the ability to see Amazon's stuff as well. They also provide easy check out once I find a product and shipping is better than all the rest.

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BLF

May 19th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Wow is this place a great place to shop and find great deals. I love that you can type in almost anything and they can find it for you. Often though they don't always have the right items or people are selling items that are not very good quality. That is why I try to only buy items I find with Amazon Prime. They will return those items with out questions.

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Preston KFowler

May 15th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I believe that Amazon is the only place that people should go to shop online for big named products. It by far out competes its contenders in every category.

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Jeremy

May 3rd, 2019 Mesa, AZ DETAILS arrow_drop_down
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The best around. They have wonderful deals and bundles and do everything they can to keep customers satisified.

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Dale Carse

April 16th, 2019 San Antonio, TX DETAILS arrow_drop_down
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No issues. If a problem does happen with the order, they fix it

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Joyce Floyd

April 2nd, 2019 DETAILS arrow_drop_down
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Eliminate the multiple delivery dates when ordering from the same vendors.

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Bob and Barb

March 5th, 2019 DETAILS arrow_drop_down
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Very good. Difficult to speak to a live person regarding customer service issues.

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Bethany Tomaszewski

March 5th, 2019 DETAILS arrow_drop_down
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Fast, reliable, and cost less then most of its competitors. Clothes could ship faster

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Barbara Storm

March 5th, 2019 DETAILS arrow_drop_down
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Very Good. Ive never had a problem with Amazon. Sometimes I wish the item pages could be less cluttered.

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Barbara

March 5th, 2019 DETAILS arrow_drop_down
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Wonderful. No improvement needed. I get the package when they said it will come and it is packed bery nicely

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Bambi Lynn Schroepfer

March 5th, 2019 DETAILS arrow_drop_down
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Ease of ordering. Dont like paying fior 2 day shipping when it takes 4 days

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Audrey L

March 5th, 2019 DETAILS arrow_drop_down
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always deliver in a timely maner and stand behind theirs products

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Ashley

March 5th, 2019 DETAILS arrow_drop_down
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Its annoying that they show product thise doesnt ship to canada and it doesnt tell you until you are trying to check out. And amazon.ca lacks selection.

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Annette

March 5th, 2019 DETAILS arrow_drop_down
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I love the variety and prices. Ive had some really good experiences but Ive also bought items that came with cheap packages and lack of instructions

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Angela Alexander

March 5th, 2019 DETAILS arrow_drop_down
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Although my experience has been positive, I do believe there needs to be more filtering options for their phone app.

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Alicia Smith

March 5th, 2019 DETAILS arrow_drop_down
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Not had any problems. I always find what i'm looking for!

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Alan Starost

March 5th, 2019 DETAILS arrow_drop_down
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Good value and excellent shipping. All orders received within 48 hours. This was especially helpful for my mother who is homebound.

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Anonymous

March 5th, 2019 DETAILS arrow_drop_down
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Search engine needs improvement for specific products.

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Anonymous

March 5th, 2019 DETAILS arrow_drop_down
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No improvement need. The service is great . Monitor better who they do business with

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Debby Willis

March 5th, 2019 DETAILS arrow_drop_down
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easy ordering and fast delivery and usually has what I am looking for

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David Marr

March 5th, 2019 DETAILS arrow_drop_down
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Very happy with them. Always on time and will always correct a problem if one Aries

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David Hardingham

March 5th, 2019 DETAILS arrow_drop_down
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simply excellence as any company can sell products but most company's like eBay simply has crap customer care but amazon has never disappointed a lost package or defective product

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Constance Brady

March 5th, 2019 DETAILS arrow_drop_down
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Very good they could go with free shipping outside Prime. And easier returns. And more descriptions about products

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Colvin Doughty

March 5th, 2019 DETAILS arrow_drop_down
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I've no complaints and it's easy to use, deliveries in a timely manner.

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Claudia

March 5th, 2019 DETAILS arrow_drop_down
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I like the easy way of ordering and shipping especially as a premium user. Improvement with their search is in need. Often not everything is shown under the search name

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Christopher McDonald

March 5th, 2019 DETAILS arrow_drop_down
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My experiences have been great. I like the convenience of the site and app. No improvement necessary

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Christopher

March 5th, 2019 DETAILS arrow_drop_down
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I love the selection for prime members as well as overall delivery services for products and ever growing library for prime video!

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Cheryl a downing

March 5th, 2019 DETAILS arrow_drop_down
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Good, they are reliable, honest, quick, great packaging, good pricing, good products

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Bobbie Budgett

March 5th, 2019 DETAILS arrow_drop_down
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The quality products at readonsble prices. Delivery is aleay on time and refunds are easy to process if necessary.

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Meredith S

March 5th, 2019 DETAILS arrow_drop_down
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Love the ability to find almost every product on Amazon and that even if I don't have Prime I can often get free shipping. The products are always good quality and if I need to return anything it is an easy process. However, I wish the filter to sort by price functioned a little better

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Megann

March 5th, 2019 DETAILS arrow_drop_down
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My experience with this company has been excellent.

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Mary Joost

March 5th, 2019 DETAILS arrow_drop_down
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I love Amazon prime and the selection of items I am able to purchase.

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Mandeep Singh

March 5th, 2019 DETAILS arrow_drop_down
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I have been with Amazon for last 18 years. It has been great experience to get free shipping with Prime and wide variety of products. Their customer service is the best.

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Don Helper

March 5th, 2019 DETAILS arrow_drop_down
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Always a Good Experience. Good Customer Service with friendly employees

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Don Chambers

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Mostly good history, with well priced items reasonably well described

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Don

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the descriptions foreach page of the ordering process are not intuitive and Ioriginally found it hard to delete a item.It gives numbers for the numbers of items but I expected there would be a zero. There is not a common format to order and exit.

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Dennis J Hopkins

March 5th, 2019 DETAILS arrow_drop_down
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Great products, service, and prices! Whenever I have an issue with a product which is rare, their customer service is the best!

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DELORES GOFFNEY

March 5th, 2019 DETAILS arrow_drop_down
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good they have stuff that you cant fine anywhere els and at a good price