Anyone who has done any shopping online has no doubt used Amazon.com. Founded in 1995 and based in Seattle, Washington, Amazon is the king of online shopping. The company boasts an amazing $88 billion in revenue annually and has more than 183,000 employees. The company has a number of subsidiaries and does business internationally. Amazon is also very active in the community and has been a staunch contributor to charitable causes and efforts.

 

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The Good

  • Reviews
  • Product selection
  • Ease of use
  • Shipping speed and options

Amazon is most likely the best known of any online shopping site. Its popularity can be traced in large part to the many wonderful aspects of its site and service. Here are just a few:

  • Amazon.com provides a tremendous amount of customer reviews for each product. The reviews are thorough, well conceived and especially helpful if you are struggling to know whether a certain product is for you. You can see what the average star rating is for each product, giving you a fair idea of how good the product is.
  • Product selection. The product pool is practically endless. Everything from electronics to books to toys and many, many items in between are available. Even older items you might never find at a store can be found on their site.
  • Ease of use. Amazon makes the entire shopping experience a piece of cake. Even a novice online shopper can find and buy his or her product of choice with little problem at all. Products are easily searchable, and the checkout process is fast and easy.
  • Shipping speed and options. Your item might arrive at your door in as little as a day or two. If you are willing to spend a little more, you can opt for overnight shipping. Even standard shipping only takes a week or less.

Product quality. A purchase from Amazon will come to you just as if you ran down to the corner department store and picked up an item fresh off the manufacturing table. Rarely will you get a product that has flaws or damages, and if you do, Amazon will make it right.

The Bad

  • Customer service
  • Product availability

There's not much to complain about when it comes to Amazon.com. Here are a few small items:

  • Customer service could be better. If you need to make a change on an item, cancel an order or discuss any issue, customer service can be a little hard to work with. Response and resolution times are bit longer than one would like, and making order changes can be a hassle.
  • Product availability. Some products have limited availability whose selections go fast. You need to be prepared to act quickly if you see an item you want or it can be gone in a flash.

The Bottom Line

Clearly, Amazon.com is at the forefront of the online shopping industry. No one is better at providing an overall satisfactory customer service experience. Amazon is so good, in fact, that once you use it, you may very well never do online shopping anywhere else. Some people may never do much shopping at all at traditional stores. This is unfortunate for the competition, but the fact is that Amazon is an excellent option, and you are almost certain to like what it has to offer. There's no compelling reason to go anywhere else.

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User Reviews

Star Rating

4.7
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582 Reviews

Review Breakdown

5 star
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4 star
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3 star
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vickie

October 20th, 2019 DETAILS arrow_drop_down
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PRODUCTS HAVE ALWAYS BEEN AS DESCRIBED AND GOOD QUALITY--ACCURATE REVIEWS AND GOOD "AMAZON CHOICES" GUIDANCE.

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Desi

October 17th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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If you're looking for anything, literally anything, Amazon's got it all. I've used amazon to buy some pretty cool stuff and I love it! It's so easy to check out and so easy to find the stuff you want.

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Rick

October 15th, 2019 Austin, TX DETAILS arrow_drop_down
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Have used Amazon for personal and work purchases. Like the variety of options. They have a wide range of products and delivery is quick.

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JoAnn Lucas

October 15th, 2019 Austin, TX DETAILS arrow_drop_down
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I love their fast, reliable service! I was surprised and excited about how fast I could get something delivered!

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Sam Stewart

October 14th, 2019 Saint George, UT DETAILS arrow_drop_down
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Amazon has a massive selection of products for a fairly low price. The shipping is often free and very fast. You can receive almost anything you order in less than three days.

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NMGAL

October 14th, 2019 Edgewood, NM DETAILS arrow_drop_down
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I ocassionally order from Amazon but one has to be careful as they offer goods from other sellers that may not be reliable. In addition they push certain items which is a big turn-off. They have their hands in everthing making them less thrustworthy

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Rosalie Vargas

October 14th, 2019 Bonita, CA DETAILS arrow_drop_down
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Prime pays for itself if you are shopping on this site.

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KSCOMOGA

October 14th, 2019 Overland Park, KS DETAILS arrow_drop_down
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They try hard to complete my business above and beyond my expectations and when they make a mistake they take care of it to my satisfaction.

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Liz

October 14th, 2019 Arlington, TX DETAILS arrow_drop_down
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Love their service. The shows are easy to find and enjoy all their different genres.

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Douglas Kempf

October 14th, 2019 DETAILS arrow_drop_down
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occasionally screw up but good customer service when they do

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Rebecca Isaksen

October 14th, 2019 Provo, UT DETAILS arrow_drop_down
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Amazon Prime is one of the best things in the entire world, it saves my life on the daily. The free two-day​ shipping is one of the best things in the entire world and you can find literally anything you need on amazon. I love it a lot.

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Gail Strother

October 10th, 2019 Bentonville, AR DETAILS arrow_drop_down
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Love my Amazon! I can always find what I am looking for at a great price. I like that I can sort my searches by customer rating. I read the reviews before buying any product and I finds them helpful when making decisions. I also Like that on books I can find used books at bargain prices. Amazon is my go to for all online shopping

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Anonymous

October 9th, 2019 DETAILS arrow_drop_down
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Love love love amazon other then a great company that helps give back. ( though I wish they’d give back more then .5%) it is an easy sign to use by far.

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Jon C Young

October 9th, 2019 Tucson, AZ DETAILS arrow_drop_down
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Ease of use on ordering platform

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Allen Littlejohn

October 9th, 2019 Huntington, WV DETAILS arrow_drop_down
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They had what I was looking for at a discount price

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Ellen Morris

October 9th, 2019 Potomac, MD DETAILS arrow_drop_down
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Amazon is fabulous and reliable. They are nearly always consistent on their 2 day shipping and always have competitive prices.

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Derek Scoville

October 7th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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By far, the easiest online shopping platform. Not only does it pull up what I searched for, it also offers and amazon pick and the most popular item among customers. Prime shipping is the best. My last purchase arrived the next day for free.

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Garrett Mingus

October 7th, 2019 Provo, UT DETAILS arrow_drop_down
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The shipping with amazon is great, as a prime member I can get stuff fast, which is great for getting last minute items, You can buy new or used which makes it kind of nice when trying to find the cheapest price. Overall I really love Amazon, one of the best places to shop online.

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Rushie Gregory

October 4th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I have been really happy with Amazon and I think their services are even better if you get Prime. Amazon is really great!

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Kate Gregory

October 4th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Oh, my. This is where the majority of my money goes. Seriously, though. When we lived in Podunk, Texas, we couldn't find anything non-mainstream. Amazon. Has. Everything. And their customer service is literally the best.

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Jacob

October 3rd, 2019 American Fork, UT DETAILS arrow_drop_down
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Great prices, and tons of variety. I can always find what I'm looking to buy on amazon, and with amazon prime, I rarely have to wait for it to ship. Awesome quality and customer service.

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Phyllis Hecht

October 1st, 2019 Lincoln, CA DETAILS arrow_drop_down
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I am so impressed with Amazon! Can’t believe how fast I can get the products I order. Bezo’s (spelling?) is a genius. I am in my 80’s now and love the fact that I don’t have to drive to the stores and shop! I don’t have to worry about driving and finding a parking spot.

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Ted Johnson

October 1st, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Amazon has it all and at a great price and the ability to get it to you faster than anyone else. They can help me to find anything I need within seconds and then get it to me within hours. I love Amazon.

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Allyssa

September 29th, 2019 Layton, UT DETAILS arrow_drop_down
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We love amazon prime in our house! That’s where we registered when we were engaged. It’s so easy to find what you need and read the other reviews and only waiting 2 days is awesome!

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JoAnn Lucas

September 29th, 2019 Austin, TX DETAILS arrow_drop_down
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I love their fast, reliable service! I was surprised and excited about how fast I could get something delivered!

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Miles Strother

September 29th, 2019 American Fork, UT DETAILS arrow_drop_down
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Amazon is the best place to go for all your online shopping needs. Amazon prime makes the shipping cheap, especially if you plan on using Amazon a lot. Amazon also has plenty of perks for students, including being able to ship books and download ebooks.

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Madison Scott

September 21st, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Can anyone really beat out Amazon in anything? It is the easiest and most convenient way to shop and you know you will get a good deal. Go Amazon Go!

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Paula Henrie

September 11th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Love Amazon for any shopping. Easy and safe to use. Ships fast and dependable. Love it!

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Devern Perry

September 9th, 2019 DETAILS arrow_drop_down
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Dependable. Fast in getting the product to me.

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Randy Scoville

September 6th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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By far, the best online shopping experience. I like the featured products, and the most popular options. It is cool that I can filter by products that are offered as prime. Makes it easy for me to get the products I want when I want them.

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Campbell Blair

September 3rd, 2019 Phoenix, AZ DETAILS arrow_drop_down
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Amazon has to be one of the best things that has ever happened. We get a good service, easy refunds, and helpful costumer service.

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Scotlynn Blair

August 28th, 2019 Phoenix, AZ DETAILS arrow_drop_down
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Easily the best thing that has ever happened to humanity. Just joking but it really has made life easier and is so helpful when it comes to finding cheap and reliable items.

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Robert Pike

August 26th, 2019 DETAILS arrow_drop_down
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They need to stop sending duplcate orders not asked for.

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sue byram

August 26th, 2019 DETAILS arrow_drop_down
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I always receive my order and when I use third party buys they are more than I expected reading their product descriptions

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Tracy Womack

July 27th, 2019 Cedar City, UT DETAILS arrow_drop_down
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I love Amazon. They save my life. I was going on a trip to Florida and realized that I didn't have a lot of things that I needed. It was a lot cheaper to order things off of Amazon rather than go to a different store. It all came in a timely manner and everything was perfect.

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Sage Robertson

July 22nd, 2019 Cedar City, UT DETAILS arrow_drop_down
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I have a love, hate relationship with Amazon. I love how amazingly fast and efficient Amazon is, but I hate that I spend all my money!! I like how we are able to compare products and prices at the tips of our fingers. I LOVE the customer service, and how kind and efficient they are! Their customer service is truly beyond great!

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Mazi Marcel Womack

July 20th, 2019 Cedar City, UT DETAILS arrow_drop_down
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I love shopping on Amazon. It makes finding what I am looking for super easy and you can always find the best prices.

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Ben Crisp

July 12th, 2019 Temecula, CA DETAILS arrow_drop_down
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Amazon is the best online shopping there is. They literally have everything you need and most of the time have cheaper prices than at a normal store. Definitely recommend Amazon and Amazon Prime to anyone that needs to buy anything

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Paige Baldwin

July 11th, 2019 Wellsville, UT DETAILS arrow_drop_down
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Amazon is amazing. Really, they are the best. They have everything you could need for a great price, plus they ship and deliver so quickly!

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Haley Baldwin

July 9th, 2019 DETAILS arrow_drop_down
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I love amazon. They have everything you could possibly need at an affordable price. They ship so quickly and their checkout process always is smooth. I shop with them all the time.

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Jason

June 27th, 2019 Draper, UT DETAILS arrow_drop_down
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I like Amazon because I like how you can read buyer's reviews on the items that pull up.

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Lauren

June 25th, 2019 Hyrum, UT DETAILS arrow_drop_down
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I use amazon all the time. I feel like it has gotten much more reliable the last few years

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Rylie Crandall

June 22nd, 2019 Draper, UT DETAILS arrow_drop_down
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I love Amazon as a shopping search engine because this company informs you of the estimated delivery date, reviews, and ratings. This company narrows down your search and works great.

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matthew

June 16th, 2019 Logan, UT DETAILS arrow_drop_down
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i love amazon cause it has pretty much everything yo want and if you have prime it will come within two days which is really nice.

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Rachel

June 16th, 2019 Logan, UT DETAILS arrow_drop_down
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You got Amazon Prime? It's the best. There's a ton of benefits to having it, not including fast and free shipping from their website. Not to mention they have pretty much everything.

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Anna Lower

June 15th, 2019 Saint George, UT DETAILS arrow_drop_down
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Great company for this generation, not having a car is no problem with 2 day shipping

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Hannah Francis

June 11th, 2019 Provo, UT DETAILS arrow_drop_down
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Amazon is a total 10 out of 10. The website is extremely easy to use and manage. You are given a ton of different products to choose from to make sure that you are getting the very best price.

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Curtis Garner

June 11th, 2019 Provo, UT DETAILS arrow_drop_down
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Great company overall, and lots of nice stuff being sold, but the search options are usually messed up. The option to sort items by price mysteriously removes many of the search results, and "sponsored" products are always showing up with enough enthusiasm to bury the things I'm looking for. Makes me feel like they are more worried about marketing than about helping users. There are also scams present, which have been reported by many customers, but Amazon doesn't seem to do anything about it.

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Nicholas

June 10th, 2019 Lake Villa, IL DETAILS arrow_drop_down
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Snappy results after searching, lots of products to choose from at a much cheaper price than going to a physical store

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Emily Walker

June 10th, 2019 Provo, UT DETAILS arrow_drop_down
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Amazon is one of the best places to find things you are searching for. I use them all the time.