Anyone who has done any shopping online has no doubt used Amazon.com. Founded in 1995 and based in Seattle, Washington, Amazon is the king of online shopping. The company boasts an amazing $88 billion in revenue annually and has more than 183,000 employees. The company has a number of subsidiaries and does business internationally. Amazon is also very active in the community and has been a staunch contributor to charitable causes and efforts.

 

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The Good

  • Reviews
  • Product selection
  • Ease of use
  • Shipping speed and options

Amazon is most likely the best known of any online shopping site. Its popularity can be traced in large part to the many wonderful aspects of its site and service. Here are just a few:

  • Amazon.com provides a tremendous amount of customer reviews for each product. The reviews are thorough, well conceived and especially helpful if you are struggling to know whether a certain product is for you. You can see what the average star rating is for each product, giving you a fair idea of how good the product is.
  • Product selection. The product pool is practically endless. Everything from electronics to books to toys and many, many items in between are available. Even older items you might never find at a store can be found on their site.
  • Ease of use. Amazon makes the entire shopping experience a piece of cake. Even a novice online shopper can find and buy his or her product of choice with little problem at all. Products are easily searchable, and the checkout process is fast and easy.
  • Shipping speed and options. Your item might arrive at your door in as little as a day or two. If you are willing to spend a little more, you can opt for overnight shipping. Even standard shipping only takes a week or less.

Product quality. A purchase from Amazon will come to you just as if you ran down to the corner department store and picked up an item fresh off the manufacturing table. Rarely will you get a product that has flaws or damages, and if you do, Amazon will make it right.

The Bad

  • Customer service
  • Product availability

There's not much to complain about when it comes to Amazon.com. Here are a few small items:

  • Customer service could be better. If you need to make a change on an item, cancel an order or discuss any issue, customer service can be a little hard to work with. Response and resolution times are bit longer than one would like, and making order changes can be a hassle.
  • Product availability. Some products have limited availability whose selections go fast. You need to be prepared to act quickly if you see an item you want or it can be gone in a flash.

The Bottom Line

Clearly, Amazon.com is at the forefront of the online shopping industry. No one is better at providing an overall satisfactory customer service experience. Amazon is so good, in fact, that once you use it, you may very well never do online shopping anywhere else. Some people may never do much shopping at all at traditional stores. This is unfortunate for the competition, but the fact is that Amazon is an excellent option, and you are almost certain to like what it has to offer. There's no compelling reason to go anywhere else.

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User Reviews

Star Rating

4.7
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582 Reviews

Review Breakdown

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4 star
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3 star
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Mickey Mangum

January 13th, 2020 Long Beach, MS DETAILS arrow_drop_down
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I use Amazon all the time. It works exactly as advertised. I am a member of Amazon prime and I get faster free shipping. I really like that I can instantly see many different brands of products very quickly. Strongly recommend.

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Rebecca Harvey

January 11th, 2020 Long Beach, MS DETAILS arrow_drop_down
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I love amazon and use it more than shopping at local stores lately. They seem to always have competitive prices and always in stock! Plus free two day shipping for prime members, is life!

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Yanesezah Fenelon

January 10th, 2020 Delray Beach, FL DETAILS arrow_drop_down
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Amazon is my favorite online shopping site. I use it to order basic necessities and rent books for my college classes.

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Kassandra

January 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I love amazon! Especially Amazon Prime. Anything I order, I receive it in one or two days and I don't pay for express shipping. Amazon literally have every I need especially being a college student with textbooks. Not to mention the free movies.

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Kiara Howard

January 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Amazon has been a game changer. From videos, fast shipping to beater prices and quality, I’ll never go back!

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Breannah Brooks

January 8th, 2020 Jacksonville, FL

My experience with amazon is great. They’re always reliable and they always send my packages in timely manners which come just like the photo.

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Kelsey Rosier

January 8th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I like to shop on amazon because their website is so easy to maneuver through and you can find almost anything on there.

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Tochica Baptiste

January 7th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Okay, how can you not like Amazon prime? The quick delivery is definitely something that many companies cannot compare to.

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Edeline

January 6th, 2020 Miami, FL DETAILS arrow_drop_down
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Amazon has everything. No matter what it is that someone may need, they are always there to provide it. This is one of my automatic go to when shopping for certain items.

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Naomi

January 5th, 2020 Hollywood, FL DETAILS arrow_drop_down
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I shop on Amazon 24 seven. The prime saved my life at all times when I need something very quick it always comes in the next day. Such an amazing company that just came out and showed out.

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Zharia Allums

January 2nd, 2020 Haines City, FL DETAILS arrow_drop_down
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I like using amazon the most when doing online shopping. I even have amazon prime and I like that other services are offered, like music, even though I don't use them.

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Beth Christensen

January 2nd, 2020 Provo, UT DETAILS arrow_drop_down
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Amazon is super easy to use, really nice to work with even with tricky situations like returns, and has great prices. They actually WANT their customers to get the best deal possible. I'm a student and definitely low on funds but they helped me get a textbook I needed for a class for a fourth of what I was told to pay by the school. I totally recommend Amazon to anyone.

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Stacie

December 29th, 2019 Golden, CO DETAILS arrow_drop_down
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Amazon is my go to for everything. They have a huge selection and returns are easy if need be.

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Michelle W

December 15th, 2019 Coraopolis, PA DETAILS arrow_drop_down
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Amazon is something my family utilizes on a daily basis. The ability to shop for just about anything and have expedited shipping through prime makes daily shopping much easier.

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Erin Bengtzen

December 12th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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the best thing ever, i hardly ever have to go into a real store anymore, which i love, everything is on time, delivered and fantastic.

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Juan

December 9th, 2019 Beaver, PA DETAILS arrow_drop_down
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I love amazon. They have pretty much everything! I have a prime account and i love being able to order something and have 2 day shipping. Sometimes i get my order next day!

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Roberson

December 8th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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Amazon is fantastic and provides and incredibly vast array of items a click away, shipping is fast. However, as a company they could treat their employees much better.

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Kylie Howes

December 7th, 2019 Provo, UT DETAILS arrow_drop_down
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You can find literally anything on Amazon, and as long as a product is reviewed well, it's usually good quality. Lots of the sellers on Amazon are trustworthy, but it's always a good idea to read product descriptions carefully and check reviews before you buy an item, to make sure that what comes is actually what you ordered. Amazon prime is definitely worth it, and makes getting the items you bought super easy and quick.

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Luke Blake

December 3rd, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Amazon has all my shopping needs in a matter of seconds. I love their online shopping and use it all the time.

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Yolanda Briganti

December 2nd, 2019 Riverton, UT DETAILS arrow_drop_down
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I like Amazon Prime because I can buy almost anything and have it shipped directly to me for free. I’ve found I can get stuff before I would have been able to go to the store.

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Roman Christiansen

November 29th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Obviously a go to resource for all our online shopping. It’s amazing how many daily use products (like diapers) are cheaper and more conveniently purchased online.

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Connor

November 28th, 2019 Farmington, UT DETAILS arrow_drop_down
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What would we do without Amazon? I can't even remember a time before 2 day delivery. I use Amazon multiple times a week and their customer service is fantastic.

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Tom Gourley

November 28th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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We have only had good experiences using Amazon. Their prices age good on a large variety of items. The billing seems safe and when we have needed to return items, there was no problem. They offer good customer service when it is needed and I can't see any reason we won't continue to use them as a "first choice" for on-line purchases.

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Stacie Vincent

November 26th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Have orders many things from them. Gets here quick. Don't have the prime but looking forward to buying it

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Caleb Campbell

November 26th, 2019 Pleasant Grove, UT

Amazon is the best online shopping anywhere. Best products, best service. Unmatched.

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Remington Austin

November 26th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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My package was stolen off of my porch about a week ago. I contacted customer service and attempted to get reimbursed for my item and I was put on hold and remained there for over an hour before hanging up.

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Max Haynie

November 26th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Amazon is a great company that has every product imaginable! I love watching prime video as well.

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Sanetta Rigby

November 26th, 2019 Riverton, UT DETAILS arrow_drop_down
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Love Amazon...we do almost all of our Christmas shopping on Amazon. So many products, you can pretty much find it all. And shipping is fast!

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Daphne Brown

November 25th, 2019 Riverton, UT DETAILS arrow_drop_down
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It is hard to find things and get lists of items with the right criteria. There are just too many things under a $1 that mess up the results. They either have high shipping or other instructions.

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Kathryn Robinson

November 16th, 2019 Riverton, UT DETAILS arrow_drop_down
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Amazon literally has every product you can think of! I love that they even have things like international foods or difficult to find items. The search function is easy and convenient. And, I love Amazon Prime 2 day shipping! My only complaint is it is getting more challenging to determine the quality of a product because reviews can be biased. Also, the customer service is ok. It is difficult to contact someone at Amazon to help if you have a problem with a product.

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Andrew

November 16th, 2019 Kennesaw, GA DETAILS arrow_drop_down
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I use amazon for everything. it is so easy not to have to run to the store when i can have it shipped for free

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Nathan D.

November 15th, 2019 Warrendale, PA DETAILS arrow_drop_down
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I love Amazon.com for shopping and Amazon Prime. The next day delivery is a life saver for many things like Christmas, a birthday, or even planning a Halloween party to get decor.

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Amanda

November 15th, 2019 Warrendale, PA DETAILS arrow_drop_down
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I love Amazon. A great company that always has what I'm looking for and can deliver quickly.

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Brenda Mertes

November 15th, 2019 Houston, TX DETAILS arrow_drop_down
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Amazon is a joy! I spend a lot of time on this site searching for holiday and birthday gifts for my kids. It is nice to see the large variety of things that can be shipped that can't be found anywhere else. I also love how philanthropic this company is.

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Ariyana Miller

November 15th, 2019 Riverview, FL DETAILS arrow_drop_down
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Large variety of items to choose from. Customer service is elite and items always arrive when they are expected to.

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Sandra

November 15th, 2019 Dayton, NJ DETAILS arrow_drop_down
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Amazon is so quick and easy I love using this company I am never disappointed in my products are always 100%

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Harley

November 15th, 2019 Sebastian, FL

Love amazon! Can always find what I need and it ships really fast! Often I find things at better prices too

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Nicole Cinquino

November 15th, 2019 Miami, FL DETAILS arrow_drop_down
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Literally the best service ever! I can't believe how fast your package gets delivered!!

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Sean Ryan

November 15th, 2019 Jupiter, FL

Great idea, great service, great company, great owner, great access, great everything.

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Emma

November 15th, 2019 Hialeah, FL DETAILS arrow_drop_down
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Amazon Prime has really helped me with last minute school supplies, Christmas gifts, and miscellaneous items I need within days.

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Lauren

November 15th, 2019 Kennesaw, GA DETAILS arrow_drop_down
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use amazon all the time for everything. it is very easy to use and convenient to have everything shipped for free

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Kaydence Bonino

November 14th, 2019 Riverton, UT DETAILS arrow_drop_down
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What would we do without Amazon?! I shop at least twice a week on amazon. Love the convenience and you can almost find anything cheaper on there.

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Tony

November 13th, 2019 Riverton, UT DETAILS arrow_drop_down
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I was looking for specific sweatshirts for my daughter's Girls Pref dance and Amazon found exactly what I was after, not to mention priced much better than the high retail prices of the same sweatshirts at the mall. Thank you Amazon!

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Angelica Dela Cruz

November 12th, 2019 Jacksonville, FL DETAILS arrow_drop_down
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I currently have had Amazon prime for almost 8 years now, and I would definitely recommend it. The shipping is extremely fast and as long as you make sure to read to reviews on an item before purchasing it- you are good to go. I love Amazon!

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Andrea De La Pava

November 12th, 2019 Tallahassee, FL DETAILS arrow_drop_down
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I use Amazon at least once a week and their shipping times, customer service, and products have been really great. I can buy almost anything I want/need and if it is defective/damaged in anyway, they are extremely quick with refunds and exchanges. I definitely recommend prime however, as it allows you to also have access to prime video where movies like Lady Bird and Moonlight can be watched. It also allows for free two-day shipping with the membership, and even occasional one day shipping. Amazon is great.

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Megan A McEvoy

November 7th, 2019 Tallahassee, FL DETAILS arrow_drop_down
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Amazon is one of the best online shopping websites I've ever used. I love the one day shipping on Prime and the student Prime is a great price. They have so many options and everything you need. Getting food and shampoo shipped to you in one day is so helpful for college students and it makes my life so much easier!

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Alex Shirley

November 5th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Amazon is a great way to shop. You have many things you can access. You are able to shop for whatever you need.

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Rilynne Edwards

November 5th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Amazon has just about anything you could think of. I use Prime, so my items are usually delievered in 1-2 days. The items are great quality, but I would recommend buying from a credible source. I've had friends who have bought from unaccredited companies in Asia that have ended up being terrible quality and overpriced. Just be aware of who the seller is.

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Landon Edwards

November 5th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Great experience. 2 day delivery, and the item was good quality. There's a wide variety of items on their site, and it's very well organized. You can find just about anything using Amazon.

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Parker Medford

October 30th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Amazon Prime is a really reliable online shopping company. They deliver really fast, and I can find what I want, and get it soon.