Anyone who has done any shopping online has no doubt used Amazon.com. Founded in 1995 and based in Seattle, Washington, Amazon is the king of online shopping. The company boasts an amazing $88 billion in revenue annually and has more than 183,000 employees. The company has a number of subsidiaries and does business internationally. Amazon is also very active in the community and has been a staunch contributor to charitable causes and efforts.

 

Top Ranked Companies

company logo
eBay chevron_right
4.2
starstarstarstarstar_half
(220)
company logo
Google Shopping chevron_right
4.4
starstarstarstarstar_half
(155)

The Good

  • Reviews
  • Product selection
  • Ease of use
  • Shipping speed and options

Amazon is most likely the best known of any online shopping site. Its popularity can be traced in large part to the many wonderful aspects of its site and service. Here are just a few:

  • Amazon.com provides a tremendous amount of customer reviews for each product. The reviews are thorough, well conceived and especially helpful if you are struggling to know whether a certain product is for you. You can see what the average star rating is for each product, giving you a fair idea of how good the product is.
  • Product selection. The product pool is practically endless. Everything from electronics to books to toys and many, many items in between are available. Even older items you might never find at a store can be found on their site.
  • Ease of use. Amazon makes the entire shopping experience a piece of cake. Even a novice online shopper can find and buy his or her product of choice with little problem at all. Products are easily searchable, and the checkout process is fast and easy.
  • Shipping speed and options. Your item might arrive at your door in as little as a day or two. If you are willing to spend a little more, you can opt for overnight shipping. Even standard shipping only takes a week or less.

Product quality. A purchase from Amazon will come to you just as if you ran down to the corner department store and picked up an item fresh off the manufacturing table. Rarely will you get a product that has flaws or damages, and if you do, Amazon will make it right.

The Bad

  • Customer service
  • Product availability

There's not much to complain about when it comes to Amazon.com. Here are a few small items:

  • Customer service could be better. If you need to make a change on an item, cancel an order or discuss any issue, customer service can be a little hard to work with. Response and resolution times are bit longer than one would like, and making order changes can be a hassle.
  • Product availability. Some products have limited availability whose selections go fast. You need to be prepared to act quickly if you see an item you want or it can be gone in a flash.

The Bottom Line

Clearly, Amazon.com is at the forefront of the online shopping industry. No one is better at providing an overall satisfactory customer service experience. Amazon is so good, in fact, that once you use it, you may very well never do online shopping anywhere else. Some people may never do much shopping at all at traditional stores. This is unfortunate for the competition, but the fact is that Amazon is an excellent option, and you are almost certain to like what it has to offer. There's no compelling reason to go anywhere else.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.7
starstarstarstarstar_half

582 Reviews

Review Breakdown

5 star
76%
4 star
19%
3 star
3%
2 star
1%
1 star
1%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

Yisha Gu

February 11th, 2020 Downers Grove, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon has a great customer service system, better price and variety of products. Now days I only shop elsewhere if the other retailer had unique products or I can not find it on Amazon. Amazon Prime members also have a lot of benefits, 1 or 2 days shipping save your time! Prime video, music and reading is a steal!

starstarstarstarstar

Kiana Chatfield

February 11th, 2020 Grass Valley, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

In love amazon. It is so easy and fast. You can literally find anything you are thinking of and buy it.

starstarstarstarstar

Keri Wilson

February 9th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love me some Amazon! It's so convenient to shop online and get your items delivered in a timely manner.

starstarstarstarstar

Nikki Zimmerman

February 9th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I use amazon to purchase majority of our things! It’s great quality and love the quickness of delivery!

starstarstarstarstar

Corinne Craig

February 9th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

If you aren’t using amazon prime you are missing out! We buy something weekly from there and the prices are always good

starstarstarstarstar

Sandra Douglas

February 9th, 2020 Evanston, WY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My favorite site to shop. Awesome service and great ease of finding what I want.

starstarstarstarstar

Corbett Douglas

February 9th, 2020 Cedar Fort, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Don’t think there is a day that goes by that someone in my family isn’t receiving something from Amazon. Ordering is fast, simple, and convenient.

starstarstarstarstar

Amanda

February 8th, 2020 Montebello, CA

I enjoy using Amazon as a shopping search engine because of the great variety of options and ability to find affordable items.

starstarstarstarstar

Erika Douglas

February 8th, 2020 Cedar Fort, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon is my first stop, I always use prime to get free shipping. It arrives in a timely manner, and I can find almost anything I need.

starstarstarstarstar_border

Angelina Hamilton

February 7th, 2020 Jackson, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I think I buy something from here at least once a week. They have anything and everything. Prices are very competitive and I can get it delivered to my door!

starstarstarstarstar

Jaida Williams

February 7th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Can find almost anything your desire on here for low prices. All items usually come fairly quickly.

starstarstarstarstar

Lulu

February 7th, 2020 Silver Spring, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I suggest Amazon because they have all the products and a lot of toys for children to play to play with and they give a good price to everybody.

starstarstarstarstar

Johnathan kelly

February 7th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon gets the products I order in good time and have never come threw broken. Nor torn pages

starstarstarstarstar

Eddie Rios

February 6th, 2020 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Amazon is by far the best shopping search engine. It offers the most relevant search results displayed in an organized and effective way. I trust that I get the most information that works for me. And its pretty speedy too. Can't miss if you use the best tools on the internet!

starstarstarstarstar

Makayla Manus

February 4th, 2020 Charlotte, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I shop on Amazon a lot. They never fail to have everything I need. I love it.

starstarstarstarstar

Maria Dolet

February 3rd, 2020 Gaithersburg, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have been using Amazon for two years and I’m addicted to produce a pretty good and if there if you get something that is not good they allow you to return it with no problems

starstarstarstarstar

Christina Shumway

February 2nd, 2020 Managua, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon is amazing! They have so many options with anything you search. I can find anything I want from there.

starstarstar_borderstar_borderstar_border

Hubert Clemson

February 1st, 2020 Katy, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Starting off from ordering from Amazon was no words past beautiful. I was totally wrong after my second order. The terrible thing is that the bike never came. I called customer service to help and got no where at all.

starstarstarstarstar

Brandi Eox

February 1st, 2020 West Valley City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love Amazon love the customer service love everything that they provide will continue to be a loyal customer

starstarstarstarstar

Jmecham

February 1st, 2020 Antioch, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I go here often. I can get clothes. Bike equipment. Basically anything and everything.

starstarstarstarstar

Lawrence Lee

January 31st, 2020 Provo, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Amazon is a solid platform. I've used it as a buyer and as a seller. At least when I was a seller, I noticed that Amazon was more customer-centric. Feeling secure with purchases is such an important thing that Amazon so far seems to have done well in addition to convenience! The prime service is also nice for shipping and the prime streaming that comes with!

starstarstarstarstar

Clarissa Crawford

January 31st, 2020 Managua, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon search engines work great. It is easy to use and gives me so many great options. They always have everything I need.

starstarstarstarstar

Sindy

January 30th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service. Effecient system. I received all my parcels on time, and intact.

starstarstarstarstar_border

Donna

January 30th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Am new to amazone prime.i love how there is so many diffrent categories. Of houshold to foods.you can mail a gift straight to the person you are buying for.love it so far

starstarstarstarstar

Bryndie

January 30th, 2020 Managua, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fantastic customer service. Very easy site to navigate and anytime I’ve had an issue it’s been resolved quickly and professionally. Great company.

starstarstarstarstar

Seth

January 29th, 2020 Managua, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

My wife and I love amazon! We ever did our wedding registry on Amazon. They were super easy to work with and everything arrived sooner than expected

starstarstarstarstar

Khamauri Cole

January 29th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like Amazon Amazon is great is good because to do all the stuff you want you can get online and buy the stuff that you want it and pretty much you can get all the stuff something for free if you wanted to and not to be exactly but I can just say that I look Amazon because all the stuff that you want that you can get off of Amazon

starstarstarstarstar

Juliann Mecham

January 29th, 2020 Managua, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have such a strong testimony of Amazon. Literally has saved my life multiple times. Not literally, but I needed last minute things before I left the country to Japan, and then Nicaragua, and Amazon always provided. I am a huge fan and can’t recommend highly enough. Also the return policy is fantastic and easy.

starstarstarstarstar

Tori smith

January 28th, 2020 Mesa, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon has the best products. You can get anything and everything and their shipping is so convenient

starstarstarstarstar

Tori smith

January 28th, 2020 Mesa, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon is the worlds life saver. You can find anything and everything you are looking for

starstarstarstarstar

Harley Michel

January 28th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love it, especially as a student where I need books and other school items. Love it!

starstarstarstarstar

Cam McClellan

January 27th, 2020 Magna, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon is so easy to use and the return process is extremely simple as well. I am surprised by how fast our packages get here to our home.

starstarstarstarstar

Karen Hartnack

January 27th, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Shipped Amazon for the first time this christmas big selection good prices and on time shipping juju

starstarstarstarstar

Nana Kneiss

January 27th, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Just ordered several items for christmas it was easy reasonable and. Shipped onetime will continue to shop amazon

starstarstarstarstar

Justin McMurtrey

January 27th, 2020 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Amazon is a game changer for shopping. It makes it so easy to get whatever I need. We love using their other services like Alexa and Amazon Photo.

starstarstarstarstar

Madison Kneiss

January 25th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon Prime is great. love the convenience of being able to order just about anything i could possibly want with competitive prices . The free shipping is always a plus. with some things you can have the very next day.

starstarstarstarstar

Aunt Cathy

January 24th, 2020 Bay Saint Louis, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I love going to their site. There is never any waiting for your page to pop up. Pages switch in 1 or 2 seconds. No confusion when using it

starstarstarstarstar

Eriel Joyner

January 17th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I love amazon prime. They always come in handy for little things and big. Great invention.

starstarstarstarstar

Kathy Trout

January 16th, 2020 New Orleans, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My go to online shopping site. Great variety and options. The Prime delivery is outstanding and customer service is always very helpful.

starstarstarstarstar_border

Madelyn Trout

January 16th, 2020 New Orleans, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I bought all of my Christmas gifts from Amazon this year and was surprised by the low prices and fast shipping.

starstarstarstar_borderstar_border

Jasmine King

January 16th, 2020 New Orleans, LA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Although my parents trust Amazon greatly, my friends and I have experienced many troubling things. One of my friends, with 20 dollars on her Amazon gift card, completely lost access to her account and hasn't been able to get it back, and multiple times we have ordered an item and never had it come in.

starstarstarstarstar

Jesse Rice

January 16th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love to go to amazon because if I need something I can always look it up on there and the shipping is good nothing has ever broke when I order from there

starstarstarstarstar

Noelle Davis

January 16th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I ordered a couple of things from Amazon recently and found exactly what I was looking for. They let you track your order at every step of the shipping process. Definitely am going to order more things through Amazon in the future.

starstarstarstarstar

Donna Gaddy

January 16th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Look for everything on Amazon. Did most of my Christmas shopping through Amazon.

starstarstarstarstar

Qiao

January 14th, 2020 Bethesda, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I purchased a fios router G1100 last July and used it for half a year, my internet carrier Verizon recently claimed that the router I purchased from Amazon is from a illegal vendor which i did not know , so I called amazon and made a complain, I got a instantly reply from amazon custom service to offer me to return the used router.

starstarstarstarstar

Allison Campbell

January 14th, 2020 Ellisville, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon is a wonderful company they have reasonable prices, great products, great shipping and partner with one of the best companys for drug store products and some products are high end. I order from amazon every other week and I get the product no less than 3 day to 14 days.

starstarstarstarstar

Violet Acosta Stewart

January 14th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I deeply enjoy Amazon. Whenever I need to order anything, Amazon is my first thought. Their packages are almost always here exactly when they say they will be, and it's an easy website to use.

starstarstarstarstar

Austin Hysmith

January 14th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good selection of items that you may want. Fast delivery, accurate products, and an all around dependable company.

starstarstarstarstar

Brianna bourgeois

January 14th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon always has the lowest prices with the highest quality and I have never experienced a problem where I have to send anything back. Also I like how exactly what you type into the search engine pops up.

starstarstarstar_borderstar_border

eunj

January 13th, 2020 ,

Despite my extreme distrust with the corporation itself and its place in society, Amazon is a versatile marketplace for modern peoples despite the horrific costumer service.