Anyone who has done any shopping online has no doubt used Amazon.com. Founded in 1995 and based in Seattle, Washington, Amazon is the king of online shopping. The company boasts an amazing $88 billion in revenue annually and has more than 183,000 employees. The company has a number of subsidiaries and does business internationally. Amazon is also very active in the community and has been a staunch contributor to charitable causes and efforts.

 

Top Ranked Companies

company logo
eBay chevron_right
4.2
starstarstarstarstar_half
(220)
company logo
Google Shopping chevron_right
4.4
starstarstarstarstar_half
(155)

The Good

  • Reviews
  • Product selection
  • Ease of use
  • Shipping speed and options

Amazon is most likely the best known of any online shopping site. Its popularity can be traced in large part to the many wonderful aspects of its site and service. Here are just a few:

  • Amazon.com provides a tremendous amount of customer reviews for each product. The reviews are thorough, well conceived and especially helpful if you are struggling to know whether a certain product is for you. You can see what the average star rating is for each product, giving you a fair idea of how good the product is.
  • Product selection. The product pool is practically endless. Everything from electronics to books to toys and many, many items in between are available. Even older items you might never find at a store can be found on their site.
  • Ease of use. Amazon makes the entire shopping experience a piece of cake. Even a novice online shopper can find and buy his or her product of choice with little problem at all. Products are easily searchable, and the checkout process is fast and easy.
  • Shipping speed and options. Your item might arrive at your door in as little as a day or two. If you are willing to spend a little more, you can opt for overnight shipping. Even standard shipping only takes a week or less.

Product quality. A purchase from Amazon will come to you just as if you ran down to the corner department store and picked up an item fresh off the manufacturing table. Rarely will you get a product that has flaws or damages, and if you do, Amazon will make it right.

The Bad

  • Customer service
  • Product availability

There's not much to complain about when it comes to Amazon.com. Here are a few small items:

  • Customer service could be better. If you need to make a change on an item, cancel an order or discuss any issue, customer service can be a little hard to work with. Response and resolution times are bit longer than one would like, and making order changes can be a hassle.
  • Product availability. Some products have limited availability whose selections go fast. You need to be prepared to act quickly if you see an item you want or it can be gone in a flash.

The Bottom Line

Clearly, Amazon.com is at the forefront of the online shopping industry. No one is better at providing an overall satisfactory customer service experience. Amazon is so good, in fact, that once you use it, you may very well never do online shopping anywhere else. Some people may never do much shopping at all at traditional stores. This is unfortunate for the competition, but the fact is that Amazon is an excellent option, and you are almost certain to like what it has to offer. There's no compelling reason to go anywhere else.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.7
starstarstarstarstar_half

581 Reviews

Review Breakdown

5 star
76%
4 star
19%
3 star
3%
2 star
1%
1 star
1%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

Misty Lacey

July 15th, 2020 Laurel, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I use Amazon to order household items, books, vitamins, etc. Great service & returns are usually easy

starstarstarstarstar

Jo Rosario

July 9th, 2020 Anchorage, AK DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love the perks for being a prime member. Such a quick deliveries for the items I ordered.

starstarstarstarstar

Larry Luter

May 26th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar

My computer was hacked and I had a need to close my Amazon account. They credited my prime account and assisted me in setting up another account.

starstarstarstarstar

Brenda Griner

May 26th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great experience, they do what is required.

starstarstarstarstar

mary

May 8th, 2020 San Diego, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have been amazing. The deliveries are fast, drivers are friendly, and my supplies get here when I need them without leaving home.

starstarstarstarstar

Gallardo Marcelo

April 28th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Superb delivery speed. However, items do not always arrive safely sealed in container. Would like to see more "Sold and Shipped by Amazon" to avoid scams.

starstarstarstarstar

ilir tora

April 21st, 2020 ,

amazon is the best for online purchases. i found it very easy to be used and i give a rate for 5 stars

starstarstarstarstar

bucko

April 11th, 2020 Redford, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When i shop at amazon it a guarantee that i know what i want is legit and i really love the company

starstarstarstarstar

Sudakshina Bhatta

April 9th, 2020 Denver, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The only online shopping site I use is amazon and I can only rely on it. I love their customer service. I have been a prime member and it was the best decision I took. I love how fast the deliveries are and the products are always in great form.

starstarstarstarstar_border

Bret Norton

April 5th, 2020 Thatcher, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Have ordered many things from Amazon and have been pleased with the reliable and quick delivery.

starstarstarstarstar

Jordan Stow

April 4th, 2020 Coeur d'Alene, ID DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Amazon! My go-to for everything! Fast, quick, reliable service! Always helpful!

starstarstarstarstar_border

Michelle215

April 4th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I love amazon fast service great products and awsome delivery .inorder things all the time and no others are cheaper.

starstarstarstarstar

Karen Torino

April 2nd, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon has just about anything you may need. There is fast shipping and they are willing to help you if you have an issue with an item.

starstarstarstarstar

Mia miga7440

March 30th, 2020 Denver, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon is a very reliable company. Im always able to find what I need for an affordable price and it gets here very quickly.

starstarstarstarstar_border

April aphe8493

March 29th, 2020 Castle Rock, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Amazon has everything usually. I love the accessibility of everything and its definitely something I use a lot.

starstarstarstarstar

Steve Jones

March 28th, 2020 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Amazon and enjoy shopping on Amazon. Nothing compares to the services they provide and the products they offer. When I'm looking for something online, I always check to see if the item is available for purchase on Amazon.

starstarstarstarstar_border

Aubrey Garcia

March 26th, 2020 , ID DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are great for buying stuff! It doesn’t take very much time and it’s usually pretty trust worthy!

starstarstarstarstar_border

Mirna Hanna

March 17th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Their fast delivery is amazing, I could get what I ordered in two days! I used it on a daily basis

starstarstarstarstar

Haley Nemmers

March 16th, 2020 Boulder, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I can always find anything I need on amazon. Truly the superior online service. You want it, they have it.

starstarstarstarstar

Alana S

March 15th, 2020 Orlando, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Awesome experiences, never late and packages always arrive on time. Delivery is quick

starstarstarstarstar

zoe

March 12th, 2020 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Amazon is a great way to buy a variety of different kinds of clothes, hygiene products. etc! it’s super easy to use and shipping is fast. costumer service is awesome!

starstarstarstarstar_border

Emily Norton

March 11th, 2020 Tucson, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

You can find basically anything on here for any price. Sometimes it’s hard to tell what will be quality products, but you can always go through the reviews and see what your getting. There’s also so many filters you can apply to your search to really narrow down to what exactly you want. It’s definitely worth it to be a prime member to get the faster, free shipping. I’ve never had a problem making returns either.

starstarstarstarstar

Jeremy Webb

March 11th, 2020 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon search engines is usually my go too for finding a lot of my shopping needs! You can find pretty much anything you can think of through it’s search engine and you can even filter out items that won’t be shipped in 2 days with Prime. Inventory is endless, I have found many crazy items to purchase for my business and amazons search engine was the only one to find my needs!

starstarstarstarstar

Hunter Brister

March 8th, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon is my number one go to for buying online items. I have Amazon prime, so my products get delivered in 1 to 2 days.

starstarstarstarstar

JD Dunklee

March 8th, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon’s shopping service is so great! I love finding clothes, or home goods for the prime shipping!

starstarstarstarstar

Linda Hays

March 7th, 2020 Layton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love to shop on Amazon. I am a prime member and I do most of my Christmas shopping for my family on Amazon. Shipping doesn't break the bank and I can find everything I want in one place.

starstarstarstarstar

Brayden Ibert

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I use Amazon so much for my shopping. Amazons selection is so vast, and the option for amazon prime is amazing. If I shop online it’s usually Amazon.

starstarstarstarstar

myles Ragas

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I always recieve my packages early or on time. My packages have never been damaged either.

starstarstarstarstar_border

Cole Bailey

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Amazon has fast shipping especially with its prime subscription I definitely think it’s worth your money.

starstarstarstarstar

Trey Farner

March 7th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ordering from amazon prime is amazing. I had to order a product for a show that I had to do and doubted the package showing up two days later. But to my surprise it showed up. Thank you for the wonderful service!

starstarstarstarstar

Epham16

March 6th, 2020 Winter Garden, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon has always been so timely and professional with my purchases. I can always find what I need and at a better price

starstarstarstarstar_border

OwenE.

March 6th, 2020 Hattiesburg, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I always get my items shipped to me super quick anytime I order anything. Always a go-to.

starstarstarstarstar

Emily

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The two-day shipping is what makes Amazon so awesome, I can find whatever I want and get it fast. I can find anything and everything I could possibly want on Amazon which makes it so accessible. And Prime Video is releasing amazing tv shows as well!

starstarstarstarstar

Elizabeth Klemm

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Amazon because they truly do carry everything you can possibly need. I have never not been able to find exactly what I am looking for off of Amazon, and they always have great prices! Their website and return policy are both very easy to use.

starstarstarstarstar

Cole Warnick

March 5th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Do most of my shopping here. No need to run to the store when I can get the product the next day.

starstarstarstarstar

Corey Smith

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have amazing customer service. Whenever I have issues with my orders or purchases they are always easily accessible.

starstarstarstarstar

Azrienne

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I am a Prime member and i literally order items every other day because i trust that they will get there when i need them. i have an automatic subscription for my dog food too!

starstarstarstarstar

Janie Dennis

March 4th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love anything that has the name Amazon in it! Amazon has the best customer service out there in the market which is why I am bias! They are super quick to solve any issues.

starstarstarstarstar

Natalia Correa MDTribe

March 4th, 2020 Tallahassee, FL

Amazon is SOOOOOO convenient to shop from. They also have discounts for college students. What more can I ask for?

starstarstarstarstar

Hollie Whatcott

March 4th, 2020 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Best site ever!! I use amazon everyday, it makes shopping so much easier! Never have to leave the house.

starstarstarstarstar

hmarashi

March 3rd, 2020 Newark, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Amazon purchases make up the majority of my online shopping, having such a massive catalog at the tip of my fingers is so powerful.

starstarstarstarstar

Roxy

March 1st, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love Amazon!! You can find anything in their web page, delivery is always on time, and they are very good at solving problems. I never received a package that said it was delivered and they refund me the money right away.

starstarstarstarstar

Steve Laird

February 29th, 2020 Midvale, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon is my go to for all my shopping needs. I love Amazon Prime. I get my items very quickly and for a great deal. I have started to order cleaning supplies from Amazon as well. I love Amazon!

starstarstarstarstar

russbayles

February 29th, 2020 West Valley City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Who doesn’t love how easy it is to use Amazon and their delivery is top notch. Can’t wait to see what the future holds for Amazon.

starstarstarstarstar_border

Brandon Scott

February 29th, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Nice quality products! The things I order come in in good condition. I really appreciate the organization of the site in the format of how Amazon does things. I will definitely continue to buy things from Amazon.

starstarstarstarstar

Anthea Aiono

February 27th, 2020 Riverton, UT

Our family loves Amazon and we buy often. We like the easy convenience of it and the quick turn around times.

starstarstarstarstar_border

Sage Loveland

February 27th, 2020 Los Angeles, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Amazon is a very trustworthy site! I would defiantly recommend using amazon because of its user friendly interface!

starstarstarstarstar

London Larson

February 27th, 2020 Layton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Amazon has some of my favorite products! I get just about everything from here. they have great stuff!! We find about every product we get on her! jewelry, clothing, swimsuits, socks, candles, picture frames, etc. they have everything!

starstarstarstarstar

Bill Nelson

February 26th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

One day delivery is awesome. Customer service is spot on when there is an issue. Return process is simple.

starstarstarstarstar

Fay Falatea

February 26th, 2020 Kaneohe, HI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Amazon makes online shopping easy and shipping is free with prime. I order from Amazon maybe a couple times a week. I’ve ordered some Great products and I love the fast shipping!