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DIRECTV

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8.2

Overall Score

LAST UPDATED: March 22nd, 2024

DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and a streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.

In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.

DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states. 

Read our verified DIRECTV reviews (below) to see what other customers are saying about their service.

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The Good

  • DIRECTV Packages and Pricing Information
  • Genie® HD DVR and Direct Remote
  • Channel Lineup and Selection
  • DIRECTV App
  • Save Money By Bundling

DIRECTV Packages and Pricing Information

Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more. 

DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them.

SELECT™

  • Price: $49.99 per month*
  • Channels: 155+
  • Notable Channels: USA, TBS, Nick, and Disney
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).

ENTERTAINMENT

  • Price: $54.99 per month*
  • Channels: 160+ 
  • Notable Channels: ESPN, ESPN2, FS1

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).

CHOICE™

  • Price: $59.99 per month*
  • Channels: 185+ 
  • Notable Channels: Travel, OWN, E!
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

XTRA

  • Price: $69.99 per month
  • Channels: 235+
  • Notable Channels: FX, Golf, NHL, NBC
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

ULTIMATE

  • Price: $74.99 per month*
  • Channels: 250+
  • Notable Channels: IFC, Chiller, Esquire, FXM
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

PREMIER™

  • Price: $124.99 per month*
  • Channels: 330+
  • Notable Channels: HBO®, STARZ®, SHOWTIME®, CINEMAX®
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

Genie® HD DVR and Direct Remote

In decades past, TV plans came with one remote for one television. Now any iPhone mobile device can act as a DIRECTV remote, and viewers can watch up to four different shows in four different rooms at any given time. Android devices can be used as well. but only if they are running on at least an IOS 6.0.

The Genie HD can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.

The ability to view different TV channels in multiple rooms has many customers asking, "How much extra equipment will I need?" With DIRECTV, all you'll need is a Genie Mini in each additional room. Also, if you have a Samsung or Sony Direct Ready TV, you don't need any external devices to run multiple TVs through the network.

With each of the plans listed above, customers will receive a set-top box in the mail that allows them to do their own installation. Instructions for setting up your DIRECTV set-top box are sent with the package and customer support is also available.

Channel Lineup and Selection

DIRECTV has plenty of channels to offer. The TV provider has over 200 live HD channels and a plethora of movie channels. Customers can enjoy HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels and premium channel options. You'll also need a 4K TV to access the 4K channels.

DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions, then this DIRECTV package is perfect for you.

Sports fans love DIRECTV because it is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market games every Sunday. This plan particularly appeals to football fans, but if you're a fan of another major sport, no need to panic — DIRECTV still has you covered. You can select from any of these sports packs:

  • DIRECTV SPORTS PACK: CBS Sports, ESPN Classic, Outdoor Channel, etc.
  • MLB EXTRA INNINGS®: MLB Network, MLB Network Strike Zone
  • MLS DIRECT KICK
  • NBA LEAGUE PASS

Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.

DIRECTV App

The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless. 

The DIRECTV App can be downloaded from the App Store or Google Play.

Save Money By Bundling

When bundling your DIRECTV Satellite TV services with other services (phone and internet service), you can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.

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The Bad

  • Possible Monthly Fees
  • Price Increases
  • Signal Relies on the Weather

Possible Monthly Fees

Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:

Activation and Installation

For each of the DIRECTV packages, there is a $19.95 activation fee

While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost. 

However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation.

Equipment

There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month

At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver

Cancellation and Deactivation:

Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480. 

There is a disclaimer at the bottom of DIRECTV's site that states there is an "early termination fee" or cancellation fee of $20 per month, for each month remaining on the TV agreement. 

If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15. This charge is made apart from the termination fee.

Extra Fees:

DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.

HD Access Fee: For an additional $10 per month customers can receive HD channels

Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.

Price Increases

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. A number of DIRECTV reviews mention these price hikes as one of the top frustrations with this satellite tv service. If this is a deal breaker for you, there are other service providers that offer set pricing for the length of your contract.

Signal Relies on the Weather

DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable tv or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty live tv connections  as connections to local channels during considerably adverse weather.

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The Bottom Line

There are plenty of reasons to consider signing up with DIRECTV.

DIRECTV offers an incredible assortment of specialty and local channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard. Customer reviews did not take this lightly. 

DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package. These perks make DIRECTV hard competition for a number of Satellite and Cable TV providers. 

If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.

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Star Rating

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2.4

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1,619 Reviews

Review Breakdown

5 grade

17%

4 grade

20%

3 grade

17%

2 grade

12%

1 grade

34%

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Stephanie Bloniarz

We have been Directv customers for over 25 years. We depend on them to deliver us great service, quality equipment in our home and wonderful customer service. We recently had an issue with them losing our NBC station, which was hard, because most of our favorite showes were on NBC. The loyality department gave us a generous credit to make up for it. We really appreciated that. Highly recommend! A+++++

6 days ago

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Todd Miller

We are going to cancel my direct TV ASAP! They think we are stupid by blacking out Fox News in the Bay Area by saying some BS about the local channels not offering Fox but we all know it is a way of blocking conservative issues.  They told me to "educate myself" by considering why they can't offer it. We are mad as heel and we are NOT going to take it anymore. Fir AVE SSF 94080.

1 month ago

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Satoria MoonGoddess

Great prices in the beginning then after ine year the rates soared. It was only good as a new customer, after that just prepare to oay double. Also double check online to make sure you are not paying for ads ons that may have expired or didnt request. I sent back the equipment after 2 years

2 months ago

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Sharon Las Vegas, NV

DIRECTV has a diverse group of channels to choose from; however, their monthly rates are high compared to other service providers. Based on channel selection they have a good variety but their pricing could be improved for existing customers.

2 months ago

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KIMBERLY & TINA CREAN Peoria, AZ

Do not need this service any more. We only stream and so we dropped them about 2 years ago after having them for over 20 years. They did not care, and did not offer me anything to stay. I liked the platform and th ease with such you can use their service but it was expensive and most shows now are on apps now. This high cost service is just not needed anymore.

2 months ago

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Nick Black Dearborn, MI

My family had DirecTV when I was a kid. I never heard them complain about billing or customer service but what did I know, I was a kid. All I knew was that it was awesome for us. We switched to Dish once and Time Warner once back then. Neither were in the house more than a couple days. Since then I’ve lived in Toledo, OH, Virginia Beach, VA, Cleveland, OH, and Detroit, MI. Having DirecTV in every location. At this point I’m wondering if the negative reviews I’ve seen are posted or paid for by competitors. I’ve never had one billing error in the past 8 years. I never needed customer service, so I can’t speak to that. I also thought it was ridiculous when I found myself smack dab in the middle of a tropical storm in VABeach watching the weather for updates on my DirecTV. The only down side I can attest to is actually having the Satellite on my property, and frankly I just don’t care.

5 years ago

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Lydia Kantor

I've bounced back and forth between Direct TV and Dish over the years, never really happy with either and switching when their customer service (or actually, lack of) pushed me too far. I've had many frustrations with Direct TV over the last few years, so I finally called to find out if my contract had expired so I could try Dish again. WOW! What a difference this customer service experience was. When the girl from another country (who was very sweet) couldn't help, she immediately transferred me to someone actually in the US in their brand-new Loyalty Department. She started with, "what don't you like about your Direct TV experience?" and addressed every issue one at a time. I even got a monthly discount for a year WITHOUT having to start a new contract. My opinion of them has changed completely, and I would now wholeheartedly recommend Direct TV! :-)

6 years ago

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Rebecca Denver, CO

I have had Direct TV for more than 2 years. My contract has since expired. My receiver died and they sent me a new upgraded one for just the cost of shipping. I was not required to sign a new contract. I had Dish before and had lots of service interruptions they say were due to my equipment which they wanted me to pay them a fee to work on (I was renting the equipment from them). That was not going to happen so I switched to Direct TV. The one thing I can tell you is that if you bundle your package with you telephone provider (suppose to be cheaper) lots of little extra charges show up and its never the same amount. I can not recommend bundling. Cable where I live is terrible, but I am in a very rural area. Best thing I hear about the cable is that they have the fastest WIFI speeds. I am not a gamer so anything more than dial up is fast enough for me. :)

8 years ago

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Steve Hasenauer Norwood, MA

I've had DirecTV for nearly 15 years. Stories of weather issues are greatly exaggerated assuming you have a good install. Our experience is SEVERE weather causes an issue for 30-60 seconds tops when the storm is on the horizon, or approaching. Once storm is overhead our service is perfect. Customer support has been outstanding when we very rarely need them. Picture quality is outstanding, and the equipment is second to none. I could never dream of leaving them. Rock steady service that is worth the price. They are not the cheapest, but they are one of the few services we have that we never, ever have to think about.

9 years ago

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peggy cherry Fayetteville, NC

My experience with Directv was not good. The tech they sent out to install was not professional at all. He arrived late and was a little hung over, which I did not discover until after he was done. The service never worked correctly so they had to deactivate after 3 days.

3 months ago

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Roger Wuerthner Lafayette, IN

I sent them this email several times and spent hours on the phone! They are HORRIBLE! All they care about is taking peoples money! They will eventually be forced out of business! NO INTEGRITY I was scammed by a person named Gabriel. ( Slick Retailer) I am older, and after I realized what it happened, I canceled with Direct TV immediately I never gave written consent for anything! You sent me over 20 emails trying to get me to agree to this I’ve kept every one of them as reference of you being over aggressive & harassing me! I did not respond to any of them. I did not agree to anything! You are wanting to charge me $480 For having equipment from Nov 15th to Nov 22 (7days) Everyone is on the other side of a situation at some point in life. I cannot believe a company would not be better to their customers. If you have any hopes of retention with customers, then drastic change is necessary! These actions by you are a sign of lack of integrity and worst customer representation I ever experienced! This is purely unethical business practices!

4 months ago

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TC B Florissant, CO

I am not a paying customer but I did use this while visiting family back East. It is a great service, no issues with quality in watching, and oh my goodness, there are a lot a lot a lot of channels!

7 months ago

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Georgianna Quinney Taylorsville, NC

***DO NOT RECYCLE EQUIPMENT AFTER DISCONNECTING, EVEN IF THEY TELL YOU TO*** We had Directv for over 10 years and really liked it! Seldom had outages, all of our favorite shows...and for a while was a great price. Eventually, the prices continued to climb and financially, it was in our best interest to leave. When I called to disconnect, I asked about returning equipment. The agent told me it didn't need to be returned, that it could be recycled. A MONTH later, I got an email telling me how to return it , stating that if they didn't receive it within 21 days I would be charged 135.00 + for the boxes!!! Thankfully, I am a procrastinator & had not gotten rid of it yet! Just be careful!

8 months ago

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News Reporter Victoria Washington, DC

DirectTV is going down the toilet — shocking considering the AT&T merge. Their phone representatives are now the worst since all those jobs went offshore to the Philippines — very difficult to understand the Asian-Pacific dialect and if you ask them to repeat they become agitated. Trying to get anything accomplished over the phone takes hours, so pack your patience. DirectTV has become so expensive since I first got it in 1999. With so many easy-to-navigate streaming options available, I’m looking to drop satellite tv once and for all. Obviously customers are bailing ship which is likely the reason for the cheap, offshore labour. Can’t wait to be done with them.

1 year ago

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Vanessa Suarez Mission, TX

When I originally got Directv, I had a smart tv which was smarter than I was. So I asked the Direct tv guy, who came to my house in person and was an extraordinary representative, Juan C. B, to setup a small amount of channels, the ones I used the most. At that time I could only get 14, which was fine with me then. Six or more years later I needed to change because I could not record from channels I did not have in my settings. I called a few months back and a young lady said she could do it long distance, but it didn't work. I was very disappointed. Yesterday I was ready to try again and I got a young lady who was kind, patient and knowledgeable. She took the time to walk me thru and also got me some extra channels for free for 3 months. I truly appreciate the representatives who go the extra mile, because I love Directv but would probably have changed if I did not get the service I needed. I'm sorry I forgot her name, I'm old. But I'm sure you can look up my call and service provided on 2/1/2022. And I do wish you still had people to come to our home for service.

2 years ago

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Mr. E Cheshire, CT

DirecTV is not bad. I don’t like the price hikes after your initial year of service, but I’ve been successful at getting the discounted rate to continue beyond the first year so it’s not really an issue. I’m moving soon and they asked for $200 to move my service. I refused. I don’t think this is an unreasonable fee. I mean, they have to send a guy out to install a new dish and boxes at a new location and new equipment needs to be installed and the guy that installs it has to get paid. I get it. I just don’t watch TV that much to justify paying $200 to move. But overall, I’d say that if you’re looking for good TV service and aren’t moving, get DirecTV.

4 years ago

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Nicholas DiCrescenzo Phelan, CA

The DirecTV alone deserves a 5 Star rating because, so far, it has provided a consistent service and quality picture. The missing 5th Star is because of its AT&T ownership which has not completely integrated DirecTV into it systems platforms which results is sales calls from AT&T (frequently) to get you to sign up for DirecTV. I was an AT&T U-verse customer for many years and a Subcontractor Salesman showed up at my door from DirecTV. He made statements that were proven not to be true or accurate. The installer was also a subcontractor who charged me for installation on a pole that the Salesman said was free. It got worked out eventually but was a hassle.

6 years ago

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Nathaniel Thomas

I have been a Direct TV customer for 18 years. Or my family has at least. We unfortunately were going to switch to dish giving the outstanding offer. I called Direct first and told them the reasoning and they understood and was rather concerned. They treated us like they cared and appreciated our business. I won't disclose the deal we agreed upon to stay but it was very reasonable. The best phone call I have ever had with a company. We're loyal to them and they proved it mattered to them.

6 years ago

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[email protected] Houston, TX

The product Direct TV is to me perfect.I couldn't be happier.Since 1998 it has been heaven to watch and their prices that are reasonable.The only caution is.When ordering ask what company is installing it.If it is Mastec ask for someone else.If they can provide no one else I would say go elsewhere.Mastec is a poorly managed and poor trainers of their technicians.The workers are pushed and punished via commissions for anything that goes wrong.They are overbooked and usually will take shortcuts to get to the next job.If you do not have a problem with seeing wires then it may not be a problem.

8 years ago

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Jamie Polk-Donaldson Griffin, GA

Well Comcast has refused us for 12 years and DirectTV hasn't so they get our money. DirectTV spent 6 hours at our new residence making sure cable was in every room of our even running a line to the house from across the road. They only left for lunch. At our old residence they ran a thousand foot line from the road to our residence making sure cable was in every room too. We have to use AT&T for phone and internet but get it discounted because they are both affiliated. When we see a new promotion we call DirectTV and they automatically give it to us. Yes they are a little slow out of the gate but great for the long haul. Sorry Comcast you have lost a lot of money!

8 years ago

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gary Louisville, KY

in so few words, every encounter with a DirecTV customer service person or serviceman (except the initial install) has been great, my concern is how the ATT/DirecTV merger is affect DirecTV, i received an email earlier today to let customers that they want to take the best from DirecTV and ATT....there is no best with ATT, i had the Uverse service for 2 1/2 months and went back to DirecTV, DirecTV also offers more sport package options

8 years ago

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Alejandro R. Nunez Miami, FL

I've been a Direct TV costumer since 2011. I've never had problems. Very good costumer service and professional technicians. They have very good deals and very good service. At home we have a HD DVR, High Definition in all rooms (3), from every room you can record and move forwards and behind all programs are live or recorded. We are very pleased with Direct TV.

8 years ago

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Cynthia Berrian Valdosta, GA

Thank you for fixing the channel lineup on my TV. You told me what to do step by step. Everything I working fine now.

3 months ago

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Israel Reyes Ocala, FL

Well, here we go again, DIRECTV just raised my bill an additional $5. The have been doing this yearly $5 raise for the past 10years and the service channels are the same crap/bs. It's bad when you're in an area that only has D-TVI know I'll cancel my subscription this coming summer to a fiber optics service coming to my area this summer.

3 months ago

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Kevin D Franklin, IN

After years of putting up with lost signals, on a frequent basis from our previous satellite provider, we made the switch to DIRECTV. It has been a great decision! Rarely do we experience lost connections and the HDTV clarity is wonderful. The only issue we have experienced was the contract dispute between our most watched local channel and DIRECTV, effectively losing this channel for weeks. I contacted their customer service department to let them know how unhappy we were. The rep I spoke to was very professional and explained that the company understood our dissatisfaction. Offered and followed through with an adjustment in our monthly billing, which eased the frustration somewhat. Again, very happy we made this change.

3 years ago

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Review Source

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Michael Collins Englewood, OH

Was a Dish customer. Fell for a promotional monthly fee deal, but any perk that obe might want wasn't included because the "Hopper" wasn't included. That was an extra 100 a month which would raise my bill to more that cable. So after contract was fulfilled I tried DirecTV. They were upfront about the cost, no extra equipment needed for features one would want. Prompt customer service when i had a couple questions. NFL Sunday Ticket was included in my package for one year and it was terrific. Service did get interrupted during some snow or rainstorms. But only for a couple of minutes and then service was restored.

3 years ago

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Review Source

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Julia Halliday Pleasant Grove, UT

We've had Direct TV for several years now. We get great service and are happy with all the channels currently offered except Channel 5 is no longer offered. Hopefully, Direct TV can renegotiate to get Channel 5 back. We like the parental guides with password and such, but wish we could block mature titles from showing in the listings. We dislike it when all the shows or Pg-13 and up rated shows unlock when we use our passcode to unlock the TV during locked times. Surely Direct TV can figure out a way for parents to unlock the TV during locked times without simultaneously unlocking all the parental blocks such as having to enter the password again to unlock the blocked ratings/shows. On a different note, Direct TV is quick to recover any lost signal and are great to work with. They give good yearly discounts. We are happy customers and highly recommend them.

5 years ago

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Wayne Huntingdon, PA

DirecTV is by far the worst TV service I have ever had in my 60 years of life. Nothing works right, I mean nothing. Even the package prices are wrong. If you're watching something and want to go back to resume, well, the resume is starting back over from the beginning of what you already saw. Saving football games it may save 3 quarters but the 4th quarter it never records. You can't even put lipstick on this pig to make it look better. This is the worst TV service that has ever been on Earth!!!

5 months ago

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Jowara Morgande

I liked the great packages available. Customer service really took the time to explain everything. The service is great for a good price.

5 months ago

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Jeri Bryant

I left directv because of the issue they didnt work well in apartments. I had to put it on a cement pole on my balcany. if the weather was bad I would miss all my shows. I would say with moving they where great at helping get things going for my home but still had to leave them due I was unable to view my favorit shows.

6 months ago

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Mario Miami, FL

Absolutely horrible and unethical. Added premiere maintenance on my account even though I refused it. There tech take forever to get any information or to do anything on the phone. They cancel appointments without notifying me and use the worst subcontractors (Mastec) to do the installation. I had one guy walk away from an install because he was not comfortable that roofers were working 25 ft away from him. I called to complain, but the local manager was more interested in defending his technician with bogus policies that he could not produce when asked, rather than trying to resolve my problem. Then another guy came today, started the job and then he said he had to get a multimeter and he would return in 15-20 minutes. He then called me 1 hour later to tell me he decided to progress on other jobs first rather than finish my job and he would be back in 1.5 hours. I am glad he worried about what was convenient for him rather than the customer. Unbelievably badly run business!

6 months ago

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BT Floyds Knobs, IN

Installation of the actual dish was incorrect from the start. Direct TV blamed it on 3rd party and never fully fixed it. Service very susceptible to weather conditions, even if the weather is 800 miles away you could experience multiple and lengthy down time. Monthly price rose 50% after 1st year. Price rose again 4 months later another 50%. I was told my early termination fees would be $20 per month for each month remaining on contract. When I called to terminate I had 5 months remaining per direct TV but they counted it as 6 and charged me $120+tax. I counted off the 5 months to them individually and they agreed but they said the 5 months added up to 6 so.... apparently they can't even do elementary math. Borderline criminal in my opinion but I paid the extra $20 just to be done with them. Wow.

7 months ago

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Nesa R Marseilles, IL

We were valued customers for 20 years. They keep raising the price and taking away the channels we love and giving us junk channels. They negotiated with my husband and did some promotion scheme to keep us in our 100.00 range. We started out with them at 50.00. Every year it has went up and our channels we like are gone. When it climbed all the way up to 100.00 my husband told them he is not paying anymore than that. They worked with him and said they had a premotion deal. So they gave us that and kept it at the 100.00 range and gave my husband his sports and took away all the channels I watch. Wow! 100.00 for junk channels. I don’t have nothing to watch but one channel. I watch my Internet TV. Much better and it’s free. Anyway the end of the year came on that stupid premotion and now they want 40.00 more! What? That is ridiculous on that price. There is over kill on commercials and out of those channels we get, only about 8 are any good. Those channels are my husbands and one is mine. My husband asked them to negotiate with him. He is not paying no more than 100.00 for TV. No they wouldn’t. We are senior citizens with a fixed income and been valued customers for twenty years with them. They said they have no promotions going on. Well $40.00 is a lot to up the price on. They are getting very greedy. Every year they up the price and take channels away. They don’t care about their older customers. My husband told them to just get their stuff out. We are not paying that price increase for junk channels and the over kill of commercials. They didn’t care. In fact our bill is paid up till July 29 and it was July11 and at midnight July 12 2023 they shut us off. Really? We are paid up till July 29th in my book! Well my husband packed their junk up right away and had it sent back to them and got rid of their satellite dish to the trash just like they treated us like trash. We don’t want them to dirty our door step again. They are greedy and don’t value their good paying customers. That greed will be their downfall. Move over because there is many other options for people. We were stupid for staying with them this long.

8 months ago

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Takeshia Johnson Fayetteville, NC

You start out with a great deal but then you start to lose the channels you pay for. Please don’t let it rain and you are in the middle of a favorite show, you may as well hang it up. The first year price makes you think it is work it, but year two you are stuck in the contract. You are stuck in the contract and with less channels. It was worth it for me to pay the early disconnect

8 months ago

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Sara Sun City, CA

I had Direct TV for over 25 years and it was great back in the day. They have really changed and not for the better. You would think when a customer has been loyal to them for over 25 years they would be more customer service oriented. Apparently they no longer care about that. I canceled my service because they just don’t care anymore. They are unhelpful, and rude. I sat on hold for over one hour just to speak with a person named Josh in the retention department. He spoke over me, was extremely rude and acted like he was not at all interested in anything I had to say. I was very surprised by his attitude and he didn’t care how long I was with them and that I had been a loyal customer. He was unwilling to help with my problem and when I asked. For a manger he told me he was the manager. I doubt that they would put someone like him in the retention department let alone a man’s position. Needless to say I am. I longer a customer and would never use their service again. I recommend using another service.

8 months ago

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Kevin Ortiz

Not one of the best experiences I’ve had. It brings too much in Puerto Rico for me to have the service and reliable manner. There was a time where in one month I only was able to use this service three times. I have to say the customer service was really involved put the technology behind. The service was not good enough for the needs of my family. It was also very hard to cancel since they would not take no for an answer

9 months ago

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Amanda Wilson Charlotte, NC

DirecTV is a good company cable company because their channels coming very clearly and if you have any problems then come on out and help you out and fix the problem services right on point

11 months ago

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Don Thigpen Kansas City, MO

I did not like the experience. It was a few years ago. I just did not like the dish attached to my home; maybe much improved by now with direct downloads. HOWEVER, the positive is that they have the best variety of channels you'll ever need.

1 year ago Edited February 10, 2023

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Niamul hasan Bogra, 03

Though I don't watch TV that much, my family keep watching programs one after another on tv. I've used another satellite tv service before and i found their customer service below satisfactory. But DIRECTV offers me better deals clear video quality and everything perfect. You can try this I hope you'll love it.

2 years ago

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Nyla C. Edison, NJ

DIRECTV has been the trusted TV service in my family for over 10+ years now. Directv has had its faults in the past including having really bad service connection during a storm; whether it is a small drizzle or a big thunderstorm, the services and internet connection is automatically down. Another thing about DirecTV is that when it comes to DVR and recording shows/movies, there is a limit as to how many services can be recorded at once and it also limits how many people can stream at one time; for example if my mom and I wanted to watch a recording on two different tvs, my sister and brother would have to watch DVR and not regular tv because two people are already using it.

2 years ago

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Leonard Leo Potomac, MD

With only two satellite TV services available, DirecTV (ATT) provides foreign channel service only, which saves me from buying unwanted US channels. Customer service is subpar. It took two separate appointments and hours on the telephone with customer service in order to simply replace a converter box. While the installers and repairmen are capable, the telephone support is lacking.

2 years ago

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Corbin Short ,

When I switched to Directv, we were coming off of DISH network, which was a relief. We had a lot of problems with their customer service. While we did not necessarily get better customer service, we ended up liking the interface much more and the change selection. We no longer have a need for satellite TV. Since we have canceled, I get nonstop calls from Directv that are driving me crazy. They offer me deals to incentivize me to come back. What about deals when I was a paying customer though!?

3 years ago

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Eddie Rios Ogden, UT

DirecTV satellite services are super. I have loved that this service is kept in front of the industry in regards to programming and content. Movie streaming is easy, and special channel packages are reasonably priced. They make satellite services worth it! And don't let me get started on what's available for sports. Just first rate overall!

4 years ago

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Michele Trenton, IL

We were charged $135 for equipment we continued to use when we decided to remain with Direct TV. It has just taken me 32 minutes on the phone with two representatives to have this charge removed. We have had Direct TV for a number of years. In June 2019 it was going to nearly double in price. We called to see if we could get a better deal, although was refused flatly. Therefore we cancelled and was told we would receive a box to return the equipment. When we received the box, it had a leaflet stating "Do not leave us" and was offering the basic package for $35! After calling and finding out we could have the same package as our original one for $45, we chose to remain. We were told to keep our equipment and program in Direct TV. Having just received my bill, that has charged me $135 for non return of equipment and spending over 30 minutes rectifying this, I am annoyed at having to spend this time on something that should not have happened in the first place. Surely if a mistake is made, it should not take this amount of time to look at my bill and see I still have Direct TV and check the serial number !

4 years ago

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Lesa Burgess Pleasant Grove, UT

I subscribed to Directtv a few years ago and have loved it. I love their customer service & ability to move and still keep the same service. We moved homes a few weeks ago and I was still able to maintain my same bill & service. I was worried I'd lose it and have to pay new installation & get a different service fee. Fortunately I was wrong.

5 years ago

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Susan H Strafford, NH

Very responsive customer service and helpful. Nice programming line up at an affordable price contrasted to cable. No issues with pixelation or loss of service in our area. We'e very happy with the service and extras you get as a customer/ subscriber particularly when connected to WiFi. Ability to rewind shows for longer times in contrast to cable. They cover my equipment... and more. Easy to read and understand bills without hidden fees like Comcast

5 years ago

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Jeremiah Messenger Chula Vista, CA

Has some issues from time to time, but still better than other satcom TV services. They really should offer team package deals for the Sunday ticket so customers can save some money, they would make more 8n the long run. Imagine 50% of football fans can't afford the price of Sunday ticket. But if they offered customers the chance to purchase the season for $100 for their favorite team only, Direct TV would substantially increase its revenue.

5 years ago

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Michael Bramblett Corpus Christi, TX

First of all, before I decided to get satellite TV, people would tell me "every time the weather is bad the cable will go out " but, I'm not one to listen to everyone else. I called AT&T, and scheduled an appointment for installation. I've been anamed AT&T Direct TV customer for a couple years now, and I have to say, I couldn't be happier with my decision. Great service, awesome price! A+! :-) Satisfied customer, Michael Bramblett....

5 years ago

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Ernest marquez Riverside, CA

I hada very good experience with one of the reps on direct tv for promotios o changing over from dish too direct i give him props his name was dillon he went out of his way to sarisfy my order and more and cant thank him enough riverside calif thanks dillon happy camper now and so is my family

5 years ago

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Cliff Strozier Hampton, SC

Directv' customer service and television technicians are second to none and the programming that I have is just what I want. It is for these reasons why I have been a customer for twenty years. They always have gone out of their way to reward my loyalty with lower prices and free offers.

6 years ago