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Cox Cable

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165 User Reviews

8.3

Overall Score

LAST UPDATED: September 7th, 2021

Many customer reviews (read below) mention that Cox's prices are considerably higher than other companies in the industry; however, a number of reviews mention that the quantity and quality of the channels were well worth the cost. Consumers also mentioned that Cox's customer service was quick to respond and easy to work with. 

Here's a bit about the company:

Cox Communications is a cable TV, Internet, and phone provider. Customers have the option of bundling all of these services or selecting individual packages.

Cox is currently the nation's third-largest provider of cable services with six million customers. The company is a popular choice for several reasons; it provides many different packages, each with unique channel options to cater to your preferences. Although the costs are higher than other cable companies, there is no commitment contract. There are a number of unique personalized features, including new recommendations based on your preferences and the ability to watch your favorite programs remotely from your mobile device or tablet.

Cox Cable has excellent options for both residential and commercial needs.

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The Good

  • Quality Packages with Great Content
  • Starter TV vs. Contour TV
  • Bundle Your TV with Internet and/or Phone
  • No Lengthy Two-Year Standard Contract

Quality Packages with Great Content

Cox has become one of the most popular options for cable TV. It provides top of the line content to customers throughout the country. Cox offers several different packages, which makes it easier for customers to find the right fit for their television (and phone/Internet) needs. A customers location will determine exactly what Cox packages are available, but most customers have expressed their satisfaction with the variety of packages and offers. 

Cox has eight different sports packages available for sports-crazed customers. The sports packages Cox offers include: ESPN Full Court, NHL Center Ice, NBA League Pass, ESPN GamePlan, MLB Extra Innings, MLS Direct Kick, NFL RedZone, and even a year-round service called the Sports and Information Pack. 

In select packages, Cox offers customers the "Whole Home DVR" which allows users to record and then watch their favorite shows/programs from anywhere in the house. Also available in select packages are premium channels and On Demand options as well. Customers have the option of self-install or professional installation when they order Cox cable. If a customer wants to save a little extra money, Cox will send the equipment with detailed instructions on how to install.

Starter TV vs. Contour TV

Those who want a simple TV package should choose Cox's Basic Cable TV. The package offers 75 channels and starts at $25 per month (for the first 12 months). Consumers will have access to limited basic cable channels (local broadcast, government, education, shopping, etc.) and 50 Music Choice channels. Members can also stream shows anywhere with the Contour app and watch how they want with the intuitive guide, closed captioning and family-friendly parental controls. 

While the Starter TV package is great for those who want to keep it simple, the Cox's Contour TV allows members to get the best HD TV experience and select the channel pak that suits their entertainment needs. With Contour TV users will be able to access shows and movies without having to switch TV inputs, use a voice remote to search across live TV, and record their favorite programs. 

In addition to the channels that come with the Starter TV pack, Contour TV sets users up with a varied channel lineup including ESPN, Discovery, Disney, History, A&E, TNT, HGTV and members have the option to add channel paks at any time — including premium channels (HBO, STARZ, and SHOWTIME). 

Contour TV prices start as low as $69.99 per month for 12 months.

Bundle Your TV with Internet and/or Phone

Having top-notch entertainment options all in one bill is possible with Cox Communications. Priced competitively, allows consumers to combine their cable TV with a choice of Internet speed and/or landline phone service. Having all of these provided by Cox can simplify monthly budgeting and recurring payment hassle, as well as provide high-quality service for whatever your needs may be. Cox offers three specific pre-built bundles as well as a build-your-own bundle option.

No Lengthy Two-Year Standard Contract

While most other cable or satellite TV providers lock their customers down with two-year contracts, Cox gives its customers more flexibility with a time frame requirement of fewer than two years (sometimes nothing, depending on the package selected). Contract time frames can vary, but it is consistent to see TV options hovering around 12 months. If current customers of Cox are looking to end their service, their bill will be prorated. However, there have been complaints from Cox customers having to pay additional fees when they have canceled their service.

Make sure to read and understand your agreement with Cox when services are set up.

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The Bad

  • Potential Cost Increase
  • Possible Fees
  • Only Available in 19 States

Potential Cost Increase

After 12 months, prices for all Cox cable packages will increase. Customers will usually see an increase in price by about $20/month. It is important for customers to look at what the regular monthly price will be (after the first 12 months) before making a decision. The lower prices are shown to entice customers and only apply for a short period of time, so customers need to make sure they understand the pricing before signing up. There could also be additional charges to DVR service, digital cable, internet speeds (Mbps), or modems. 

Possible Fees

Alongside the increase in monthly cost, customers should be aware of the possible fees that may be added. Cox states that a one-time activation charge may apply and that additional jacks, inside wiring, reconnection, activation, taxes, franchise fees, and surcharges (including a video Broadcast Surcharge of up to $10) are additional.

Only Available in 19 States

Cox is limited based on geography. A customers location will determine what packages are available. To find out if Cox is a viable cable provider, potential members can log on to the Cox website and type in their zip code. The search results will show which services Cox offers in the area. 

Cox is available in the following states: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Missouri, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Rhode Island, and Virginia. 

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The Bottom Line

Cox Communications is a good choice for cable television if it services the area in which you live. It has several premium channels available for subscription, as well as sports and international packages. Cox provides access to hundreds of channels to select customers (based on the chosen package) and also offers DVR and HD receivers. 

We recommend customers who live in areas serviced by Cox to consider it as an option when choosing a satellite TV provider. Be sure to check out our Cox Cable Reviews as well to hear users customer service stories, as well as other cable companies or cable providers. 

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1-(844) 525-3279

Star Rating

3.5

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165 Reviews

Review Breakdown

5 grade

30%

4 grade

25%

3 grade

21%

2 grade

12%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Kimberly Adams [McDoniel ES] Las Vegas, NV

Cox Cable prices are completely ridiculous. Can go to other subscription services and get more for your money. They give new customers better prices than customers who have been loyal to them. Also anyone using Cox should check the plans they offer on a regular basis because you can probably find one that is better than they one you have.

3 months ago

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Dirk Durant ,

Yet again, my February, 2021 bill has a big increase with no accompanying explanation or apology. I asked for no changes, yet the increase for phone, internet, and TV combined was more than a 37% increase! Be prepared for frequent internet slow downs, and internet outages nearly weekly, though most are just small blips. Unfortunately, the area I live in has very few alternatives. If you have alternatives, consider them.

6 months ago

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Hilary Power Tucson, AZ

Awful service. Has interruptions often and they were never willing to help. Bill went up every year but offered new customers a better price but would not honor those prices for loyal customers.

3 months ago

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Vic Omaha, NE

I've been with Cox for 16 years, and their service on the whole, is okay. The internet and TV are okay most of the time, but there are occasional outages. The WORST part of being with this company is their YEARLY HUGE INCREASES in rates, with no regard for long-standing customers. You basically have to call and yell at them every year to get someone to re-negotiate your rates so it's HALFWAY affordable. What makes the situation EXTREMELY sad is that they're essentially a MONOPOLY; the ONLY other options are satellite dishes, and that's no good either from what I hear. So we're stuck with these crazy people if we want to watch cable.

9 months ago

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Katie W-V Phoenix, AZ

Cox is always the most expensive in the area and I find their service to be spotty. It’s always going on and out and their tech support is not helpful.

3 months ago

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B A Hooper Mesa, AZ

Too many outages. Inconsistent service. Limited channels packaged together. Too expensive to keep adding to the package. Switching to streaming to get more options for much less money.

5 months ago

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Anita Jack Columbus, OH

Don't like Cox. Just tried to talk with a rep. first one dumped me back in line for another rep. since he had no idea what the sports credit was about. After another 8 min. in line (again) this rep. at least had some knowledge. He told me my provider was blocking me, gave me a different IP address (23 digits long) and while I was typing it in he hung up on me. For a communications company your service stinks. Oh, and your prices after 12 months are exorbitant because half the time we had in service calls since nothing worked. Don't waste time or money on this company.

2 weeks ago

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TOG112 Fayetteville, AR

For many years I was a Cox cable (both TV and internet) customer. They had a monopoly in my community. The quality of their service was adequate and their prices extremely high. Even though I supposedly had a year's price guarantee Cox tried to increase their price frequently. When ATT Uverse came to my community I switched. I find ATT has lower prices and slightly better service. With both of these companies you can negotiate annually to get a lower price.

1 year ago

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Miguel Figueroa Provo, UT

Just from the experiences that I’ve seen at work I could never go with Cox. They have decent services and are available in some places where no one else is, which is nice I guess. But they’re a pain to cancel with, like anyone else; which is really the theme there for me. Nothing stands out against competitors and where there is competitors the price is usually too high

2 years ago

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Don Segretti Corona del Mar, CA

Very expensive - three TV for over $300/monthly. Terrible service - upgraded boxes & they put in "old" boxes. Promised new boxes after 3 telephone calls and an hour wasted on telephone. A terrible company!

2 years ago

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Sunil Taori Fairfax, VA

I had been their customer for over 20 years. They were always looking to charge the highest price on top of not having the greatest internet connection speeds. Finally, I gave up and moved to FiOS.

11 months ago

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Cherelle Daw Newport News, VA

This is one of the only isp and cable providers in my area. The customer service is horrendous. The service reliability is horrendous. They are very disorganized, however, the price is the most competitive. Use with caution.

1 year ago

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Mel B Aliso Viejo, CA

Cox Cable is over priced and takes advantage of its loyal customers by increasing the plan pricing consistently when the plan is up for renewal, the positive is they have good internet service and good customer service

1 year ago

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Lee Broken Arrow, OK

Cox Cable it is way overpriced each time you call you end up taking one add-on off but it still doesn't change your bill a fee or some other service goes up it's not a stabilized bill.

1 year ago

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Loren J. Pepperd Manhattan, KS

Cox Cable/TV/Wireless cost more than my first house payment. Have trouble with tiling, color and HD on my HD box. Regular Box better reception.

6 years ago

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John Mueller Phoenix, AZ

Not dependable. Our 2.4 G and our 5 G go on and off at will. We call and complain and they promise the sky but the results speak for themselves.

1 year ago

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Gary E Tarter Tulsa, OK

Entirely too costly and recorded programs are always out of synchronization

3 years ago

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John Wolters Manhattan, KS

Lots of choices but high priced and less than stellar customer service.

3 years ago

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Darci Jensen Alpine, UT

They’re service was always slow and it was always difficult to take care of issues.

3 years ago

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