Name: Comcast Xfinity TV
Rating: 2.3

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Frankie Vancouver, WA

As we all know Comcast like many other companies record their calls to cover themselves. I recieved a huge! discrepancy in my cable/internet bill. Comcast loyalty team and supervisors were of little to no help. I was bounced around through phone calls. I was told that there would be an investigation into my phone conversation regarding my plan that was nowhere near the cost that I was being charged. There was never an investigation. I was given lip service. There is a double standard within Comcast. I don't recommend them. There are many internet/ cable plans outside of Comcast that are wonderful. Be leery with your choices.

3 years ago

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William Akers Atlanta, GA

Poor service regarding the cable reception. Channels often scramble. Resetting the cable decode box doesn’t resolve the issue. Along with another problem, I called in for technical support for a second or third time. The agent told me he could tell my signal strength was weak, so he suggested they needed to make a service call as possibly the connector was or equipment was faulty. So I agreed. The call was made and the tech resolved the issue without equipment replacement or wiring repairs. Then when I received my bill I was charged $60 for a service call for which I was not told I would be charged. The service call was volunteered by technical support. Nothing was disclosed to me about there being a charge. He said I wasn’t getting a proper signal and hey needed to check it out. Xfinity Comcast has now refused twice to reimburse the fee. I have been with them for eleven months and will not renew my contract. I advised two agents that I am ending my service to go elsewhere since they won’t assist and Comcast doesn’t care. It is willing to lose a customer over a misrepresented $60 service fee.

3 years ago

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Emily Galloway Indianapolis, IN

My three roommates and I pay for the fastest internet you can get in a household (1 GB and unlimited data). We live on the east side of Indianapolis and our internet is constantly going out for no apparent reason. We have called customer support multiple times to help us with these issues and every time we speak with someone they say that they will send out a technician to look at it and fix our issues but there is a chance we may be charged for the technician visit. We are very upset at the fact that we pay over 100 dollars every month and then they still say we could be charged for the technician visit. Overall, we are happy with the speed but it is constantly going in and out and nobody wants to do their job to fix it.

3 years ago

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Cassandra Nicole Anderson Sarasota, FL

Deer Xfinity I was a valued customer once then I moved and I bought a home and Bradenton. I enjoyed my Xfinity Service. Until I moved to said Bradenton where Xfinity does not offer their services. I think if you are valued Xfinity customer the service should be able to follow you no matter where you move. But now I am forced to go to Spectrum I am not happy.

3 years ago

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Lesa Burgess Pleasant Grove, UT

I had Comcast xfinity TV in the past and enjoyed having it. The main reason I went with Comcast TV at this time was to get the Pac 12 network. However, I moved addresses and Comcast xfinity tv is unserviceable in the area that I moved to, so I had to go with another provider.

3 years ago

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Justin Vance Lehi, UT

They provide a decent product but still too pricey. I just wanted the internet, but they want to price it in a bundle which adds cost. The TV service in my low end package was not digital while my roof antenna is. I refused to watch their analog tv signal. So once again the model forces me to pay for more than I want.

3 years ago

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Olga

While Xfinity is a quality cable company, I am unhappy that they charge me exorbitant fees for over a hundred channels; yet I watch only about two channels consistently. Every year they sneak in extra charges to bring the fees higher. I have expressed to them my disappointment but they have a shrug of the shoulders attitude. I do not watch sports channels, yet I must pay for them. I'm always on the lookout for something within my budget and my viewing habits. I watch public television almost exclusively.

4 years ago

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BRIDGET HANEY Tomball, TX

I called to move my service.However I said I did not want to pick a date I would just bring in the Modem in a month when my contract expired. I set up my move address so I could get my final bill. Sense I was still paying for my last month of internet service slightly longer than I would be staying in my apt. It still got shut off while I was still paying, I still had a good month and a half of service that I would be charged for. (This is 1 1/2 week later)I called to reactive my account, so i would have internet the last 2 weeks before I move cause I'm still paying for the last month of service anyway. Was on the phone holding for the activation process for 55 min. Turns out it was never activated and never started working. What was happening those 55 min? I always had good history with xfinity- Comcast but will not be continuing with this company again. 2/20/218 Spring,TX

4 years ago

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Clint Memphis, TN

Comcast Xfinity service offers a lot of great options. Strong wifi, plenty of cable channel options, awesome apps. All of this would be wonderful if the service ACTUALLY WORKED on a consistent basis. During my first two years as a Comcast customer, I had 16 different techs come into my home for service. SIXTEEN. I've had so much equipment replaced that I'm sure I've run the gauntlet of all they have to offer. That's not to mention all of the random outages that seem to occur in my area, 22 I counted total in 2017, 3 so far as of Feb. 2018. The prices are ridiculous, but if I want a cable/phone/internet bundle then I'm stuck; Comcast is the only other cable service offered in my neighborhood, and I have so many trees that I can't get a line of sight for satellite. Let me just say this: I have Comcast's customer service phone number saved in my phone, just because I've had to call them so many times. At my previous address, where U-Verse was supported, I never had to call...well, just once, when I moved and had to cancel. Now I want to call and tell them I'm sorry I left.

4 years ago

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Kory Staheli

For the most part we have liked having Comcast as our cable TV provider. They have a good variety of channels and I like that we can bundle it with our Internet. Their on demand service is a nice feature but I don't like that it can often take up to a week for shows to be available.

5 years ago

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Christopher Haueter Salt Lake City, UT

I've never had to be the one paying for Satellite TV but beside the cost of it, Xfinity has been my favorite one. It's easy to use, has all the channels I want and has great apps. IF I ever get satellite TV when I own a home, I'll go with Xfinity.

5 years ago

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Sharon Burnsville, MN

I don't know where they get the pricing info. Mine has never been that low. 99.00/mth for triple play is not what I started at and what I pay now is almost double that. It is the only option I have and I have medical issues which keep me home bound. I need different channels, internet and home phone. It is very hard on my budget. I have called to try to reduce services but the reduction ends up being more than the bundle. I barely use the pay channels but the cost is less with them than without. I hate the increases. There will come a time when I will have to give it up. I do have more than one television because I have a teenager in the house. The "improvements" are not that noticeable and repairs tend to involve new equipment and an upgrade...

6 years ago

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Linda Hopson Most Ellington, CT

comcast , has been very good for us the service reps are very helpful and pleasant I have phone , Internet and TV My one wish is their prices were not so high when my husband retiers we will have change Just won't be able to afford them really can't now it's to bad they should have a senors discount

6 years ago

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Jason S. North Aurora, IL

Comcastt Xfinity was awesome in my area... Until they switched to the X1 platform. Since switching to the X1 platform, live TV breaks up several times a day. At least once per week, either the guide or live TV freezes up and the box has to be restarted. The guide is very glitchy, and sometimes takes 10-30 seconds to respond to clicks of the remote. But, when working ok, the picture is great. Internet sometimes completely dies and the modem needs to be reset, although when working, Internet speeds are really good.Like others have stated, when watching TV on a TV not hooked up to the main box, you cannot pause, rewind or fast-forward live TV. Also, the boxes do not turn off when hitting the power button on the remote. We were told that the feature would be available soon... That was well over a year ago. They are quick to send a tech out or give a credit when issues arrive... Which is often. I think if they had tested X1 more thoroughly before implementation, they would have a great system. But, like most companies, they were in too much of a rush to get the "next big thing" out to market. If it weren't for the fact that AT&T is the only other cable provider in my area, and we had already switched from them to Comcast (because of poor service), I think we would switch to another provider.

6 years ago

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Dave DeMartine Longmont, CO

Internet Speed choice - Excellent Service - Excellent Website to find packages for current customer lacking Data usage allowed - Awesome Service being up both TV and Internet - 99.9 % Lan phone - Excellent Cost for upper packages high like top internet speed and lots of channels !!! Hardware - Very good

6 years ago

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P. Turk Ashland, VA

I've had great customer service the last 6-7 years. I wish they'd stop the Creeping Increases via 'less product for the same price' like they did with the TV channels...slowly scrambling a few here and there and finally ALL Channels are scrambled requiring a 'decoder box' for even LOCAL Channels....So...Rabbit ears baby. For the last year or so, my bill just has gone up a couple bucks every 3-4 months....I use the Internet only. I 'wish' there were INTERNET ONLY options that was FASTER than...'Basic'...pay a LITTLE More for Each step Faster.

6 years ago

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Barbara Stuckey Katy, TX

Very high prices for only basic and basic plus cable service is bad. And, it is constant problems. Latest problem is that the DVR decides to reboot in the middle of watching a program, losing part of anything being recorded plus it takes about 10 minutes to reboot, and the entire guide is gone which takes about 24 hours to get back. Plus sometimes the fast forward images are "garbage" so you cannot tell when the actual program comes back on. Sound does not stay in sync with the program so I have to pause the program and let the sound catch up to the picture. We have not added computer, security, or phone because we do not want phone, security, or Internet service that is undependable like we experience on the TV.

6 years ago

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Roger D Lauzon Fall River, MA

we have had comcast for over 10 yrs, they have been very attentive to our needs we love them they are always prompt when we schedule an appt. and they are always vere professional in thjeir work roger and marianne l.

6 years ago

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darren urbina Fresno, CA

they have been good to me came helped me with tv hook up they help me at costomer service I have no problems with them sent a the tech man out to my house I am happy with them good service

6 years ago

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James Riggio Sr. Philadelphia, PA

I do like Comcast and for the most poart have nothing bad to say....but, switching over to the X1playform and paying for all the extra channels, I now pay more for less. HBO and Starz both have 3D content with their paid subscription but on the X1 playform they have not figured out how to bring the 3D content in there so I lost all that. Maybe a class action law suit would allow Comcast to speed up and figure out how to give me back what they took from me?

6 years ago

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JohnB Walnut Creek, CA

1- Their speed varies widely and what they market and get you for, usually is not what they deliver! Check it for yourself and you see what I mean! 2- They are master in jacking up the price. They cut down on your service and make you buy additional products from them, for additional cost of course! 3- They are master of Hidden costs! Never give your credit card number or make automated payment. They charge you anything they want! Do not trust them! 4- Their customer service is non-existing! They outsource it to who knows where. They are able to give you run a round for hours! The automated system is a disaster. If cannot get your stuff done in the first 10 min, let go! Value your time. Disconnect it and then let them come after you! 5- They are very good in not returning the rest of your money when you terminate them! Be very careful!

7 years ago

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tom Auburn, WA

every time I walk into Walmart I get hit with the Xfinity team wanting to sign me up. They tell me i can have it all for $60.00 less then what I am paying now, plus the security pkg. I tell them what I have and how much I pay and they say I am paying to much for to little. Then I tell them I have been with Comcast almost 10 years.. they tell me they can only help with an upgrade but since I have it all...... .I called Comcast to try to negotiate a pkg and they tell me for $70.00 more per month, some of the stuff I already have "would be free" and would get a dvr? 10 years I have 1 digital box, no DVR, no HBO, no SHOTIME, no CINAMAX, no sport pkg.,all for just under $200 a month. If I told my loyal long time customers who spend thousands a year with me I was charging them more then people that have never spent a dime with me because they are "new customers" how long would they stay with me.

7 years ago

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Greg Elkhart, IN

I have always had pretty good service. The changes that are being made are small but I notice them. I had a great package at one time, after talking to a customer rep I came away with a lot less service and hardly any savings. I tried to get domestic help but could not. I think a supervisor was hitting a signal in the phone to get the lady to hurry up and get on to the next customer. This post just ran out of room. Comcast you suck !

7 years ago

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Gloria Green Hanford, CA

For the most part I'm happy with my service except for when I'm attempting to get help. Phoning in problems should be easier for customers. When I eventually have gotten a recording I have given my contact ph # and it is not recognized whereas any other time it is accepted. I will also give my account # off my bill and the recording has again told me they can't bring up my account. After being on the line for a long time I was told to call later that they can't help me. I phoned back 4 times and every time the same thing happened. Please straighten yourselves out

7 years ago

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Patricia Widmoyer Colorado Springs, CO

We have the "everything" package and love all the viewing options. Glitches occur infrequently and help is always a 24/7 phone call away. We've found the customer service to be very, very good. I'd hate to lose Comcast. We've had it for, I think, 11 years, in Denver and Colorado Sprigs. We now have Xfinity X1 and really like it!

7 years ago

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Stanley Smith Wildwood, NJ

I pay over $200 per month to Comcast, that's more than my electric and gas combined ! I have tv, internet, and land line phone.(the phone is free with internet) I do NOT get premium tv,(ie HBO) I do not pay Comcast to rent on demand movies. I do not pat for their "faster" internet . I have to pay to rent their cable box, their modem, and their remotes. that seems kind of dumb, as you cant use the services provided without those items. and you cant change channels on the rented box, without the rented remote. if I keep Comcast for many years, I will be paying thousands of bucks in rent. AND I get several mailings weekly, advertising how I can pay MORE getting faster internet, X1 (whatever that is, AND a security system .....why, so I can pay to protect their equipment ? I'M WISHING VERIZON WOULD COME INTO MY NEIGHBORHOOD ! .........thanks !

7 years ago

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Francis Bell Philadelphia, PA

I am very happy with Comcast. Sure a couple times I was on hold for a long time, and a billing problem needed to be fixed but nobody is perfect. I have been a Comcast customer since 1988 and I will continue. Not perfect but extremely good in my mind.

7 years ago

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Spencer Cottle Orem, UT

Best price out there but can be frustrating when price goes up each month. Have stuck with them each year though since others can’t beat their price. Long wait times for customer service. Have referred many in our neighborhood.

9 months ago

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Rosalind Harper Suffolk, VA

I like Comcast. As a cable company as far as technology they are way ahead as far as internet speed and variety is concerned. The speed is great, great variety to match your budget. Customer service is always willing to help and professional. The con: is price

10 months ago

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Lisa C Smyrna, DE

They have the best "customer service" ever; I've called several times and they are the most patient and professional reps I've dealt with. When I say I want a landline, that's what I want; not one connected to a modem. I called to ask to have a landline (not via a modem), was told this is what I'd get, I got a modem. When I called to ask why my phone wasn't working, they sent a tech out and I was advised I'd have to pay to have the line connected to the wall. Why should I have to pay? The point of a landline is for emergency use in case of an outage. In short, give the customer what they request and if it's not, make it right--Xfinity did not! On a positive side, the internet is good and they have hotspots.

10 months ago

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Cindy Al-Qawasmi Carlisle, PA

Internet can be spotty and you constantly have to check to make sure you're getting the speed that your paying for. If you decide you want to move to a different service you loose all the programs you have recorded or paid to buy. In addition they do nothing for the long time customer. All promos etc go to the new customer only. Loyalty doesn't mean much.

11 months ago

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Charnise Johnson Chicago, IL

I have been using Comcast for may be over 10 years, and I will say Comcast has been the only company that I have went through for cable and Internet and has been pleased except for my Internet and my TV service tends to disconnect for almost 2 days straight every month. I don’t know what that is about but I have never been compensated for the mishap, But I will recommend the service because I’ve never had too many problems with them and the service is a reliable service.

1 year ago

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Stephen Russell Collierville, TN

The TV picture was pixellating on a regular basis. They said to bring it in and exchange it for free. I asked about saved videos. They said they would be lost. My wife went through a lot of what was saved. We exchanged the "box" and found that saved videos were on our account probably in the cloud. Too bad the people reading the scripts to us customers didn't have CORRECT details to tell us.

1 year ago

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Beverly Rose Hudson, NH

Comcast seems to have a monopoly on Internet & TV service. Our monthly bill is outrageous! We have no landline, so are only using the 2 services to the tune of $236 per month. There aren't many choices to switch to, unless we give up Cable TV & use Hulu or Roku, then we cannot get the live channels that we watch everyday. Not only is the price absurd, but the customer service leaves something to be desired as well. Usually the hold time is lengthy, then you're sometimes bounced from one department to another. The Service Techs are usually timely and for the most part friendly. I just wish there was a way to lessen the monthly bill. We are a senior couple, so you all know how that is, finacially.

1 year ago

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Kimberly Lizeth Hernandez Humble, TX

Personally, I have been a customer of Comcast Xfinity Tv for about two years now and I couldn't be happier. A lot of the times other companies just aren't reliable., they tend to change up prices and rates after you sign a contract. Of course with Comcast Xfinity TV they have been there for me every step of the way.

1 year ago

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Daniel Johnson Wonder Lake, IL

I have been very happy with Comcast Xfinity ever since I began using their service. They provide excellent, and thorough, customer service and information, enabling me to make wise decisions to fit my budget and viewing / listening entertainment . I choose their service above all others.

1 year ago

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Heidi Pope East Hampton, CT

Although I find our actual service is excellent, each time calling Customer Service is a long drawn out issue. Just trying to get through the prompts and get to the right department to speak with someone takes a while. You definitely can not make this call during a break or lunch time from work as you never have enough time. Once I do speak with a representative, it seems I'm given different answers to my questions depending on the representative that has taken my call. I also have found our rates continue to creep up higher and higher each year and when I call them on it, I am not given any discount for being a loyal customer. I was directed to a page to get a Teacher discount and after I submitted the appropriate information and downloaded proof of my position, I never received the discount. When calling them on this, I was assured it would be looked into and I would be called back but the representative never called back. I have begun the process of looking around for an alternative company but being where I live, I am finding that Comcast has the monopoly on providers in my area

1 year ago

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Jennifer Menendez Orange Park, FL

We have had Comcast / Xfinity since living in Michigan in 2015 to current day in Florida. We are pleased with the services provided, but have experienced multiple lags. Anytime we reach out to customer service, they try to upsell our current plan or insist on paying more for a newer router. Kind of frustrating, but we don't have any other choices within the area.

1 year ago

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macmoran family Stockton, CA

By far, the best Sat TV service -- good choice of venue, solid customer service and when the contract is up, willing to work with you on new service. Comcast doesn't want you to leave and will go that extra mile to keep you as a customer.

1 year ago

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Mileena Colón Attleboro, MA

I’ve been a long time customer. My family has had xfinity since I was a child and I’m now 25 and have it for my home. They are always responsive and they always look out for me when there are better deals out. They have the best internet and cable service hands down.

1 year ago

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Jerry lc Sacramento, CA

I love comcast internet, wish they had better plans for loyal customers, seems like if you need to have a lower bill you must finish your contract and then get a new one. if they had a good plan when your contract expire, things would be easier, anyhow, place is the only thing is a bit to high . now days tv is not a luxury as it was and most people use internet for many things.

1 year ago

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Queendom Ally Miami, FL

I never have any issues ever & they respond super quickly if something comes up. They will get you a tech lightning fast. Their customer service is amazing & they're reasonable with pricing because they always have bundle deals even for existing customers. I love them.

1 year ago

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Tracey Columbia, MD

besides the cost been outrageous for just the internet, the service is great. it does come with a flex option thats free and u can get different apps on it so thats nice if u just have a random spare room and use a different TV provider. Customer Service/Tech support is awful. They outsource their calls so you will most likely get someone who repeats what u say and ur name about 15 times.

1 year ago

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Mari Clarkston, GA

I have been a customer of Comcast for 5 years. I recommend this company for great service and lowest rates for what they offer. Anytime I have had any issues Comcast has been great with their response time, and resolution through troubleshooting. Their internet service is what I mainly use, and I can say it is always fast.

1 year ago

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Justin Williams Medford, NJ

Customer service 98% of the time fixed my issue and the other 2% that they can’t it’s because I’m not explaining something properly that’s going wrong. Internet gig speed is fantastic and we have a “smart” house with a ton of devices and it’s still very quick!

1 year ago

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A. Taylor Panama City, FL

We have been using Comcast/Xfinity for many years. Overall, the network and TV service have been pretty good. The problem has OFTEN been with billing. There seem to be bait and switch products or tactics in use. Once a product or service is purchased there are always ADD-ON fees or charges. So, beware of such likely additions. In the last couple of years we have had MANY service interruptions. EVERY time a tech comes out he change the setup. One will add a booster the next will remove it... about 10 times now. Xfinity has now run fiber optics in our area which has helped, so far.

1 year ago

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Steve Ashby , AZ

I've been using Xfinity on and off for many years. They really picked it up in the early 2010s with lots of movies and great channel offerings. Pricing was even pretty reasonable. The last few years have gotten more frustrating as they have started pushing a lot of their content through "apps". Some like Netflix and Prime are closely tied to their system and others you have to set up. The frustrating part is they have moved a lot of their content to these apps and you have to pay for the services, and it adds up! Prices have not come down to reflect their dependence on this move of content. I'm not sure how much longer until I cut the cable...

1 year ago

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Shay Che' Stone Mountain, GA

I have Comcast/Xfinity for my internet service only. I had them for cable in the past but after the promo, the cost was too high so I moved to DirecTV in 2007. From an Internet standpoint, no complaints. Many of my neighbors experienced outages in the past, but since establishing service, I haven't experienced many outages. When it does go out, it comes right back on. The price is a value for the tier I have.

1 year ago

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Francis Soyer Issaquah, WA

We all know that cable tv/internet availability is a necessary evil. I’ve never been a big fan of Comcast until this year when COVID 19 left the country fairly incapacitated. We have been quite fortunate that our internet service has been so reliable while we work from home. Their are a few blips every now and again but a quick reset almost always seems to do the trick! Most of us in business know that the key to success is consistency.

1 year ago

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David Barus Port Charlotte, FL

Speed of equipment delivery. On site, the technician capability was expert and he resolved all issues in short order. Was sometimes hard to understand the telephone operator communication. Cost of service is low compared to northern states. We're happy customers.

1 year ago