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Comcast Xfinity TV

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1,605 User Reviews

8.9

Overall Score

Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.

Xfinity TV, though comparable to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dishes and fiber-optic cables might experience. 

Xfinity has been in business since 1981. It was originally called Comcast Cable until 2010, when Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing.

Read our customer reviews to find out if Xfinity is right for you. 

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The Good

  • No Contract Option
  • 1-Year Price Lock
  • X1 DVR
  • Bundling Options
  • Money-Back Guarantee
  • Other Xfinity Services

No Contract Option

Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.

1-Year Price Lock

Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.

X1 DVR

Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.

*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.

Bundling Options

Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:

  • Download Speeds up to 100 Mbps
  • 140+ Channels
  • Unlimited Calling Nationwide with Xfinity Voice
  • 20 Hours of DVR Service
  • Popular Channels: FX, TLC, HGTV, and Bravo

A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.

Money-Back Guarantee

Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. 

If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.

Other Xfinity Services

In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows: 

  • Xfinity high-speed internet — Xfinity claims that its internet service offers reliable internet speeds, enhanced coverage, advanced security, and customizable WiFi with extenders, cameras, and more. The Wi-Fi that accompanies this plan is known as xFi. One of the advantages of using Xfinity internet is that you are able to use your own modem and router (not all models comply). If you do decide to use your own modem and router, you will get high-speed internet, but you will not unlock xFi Wi-Fi. Basic prices start at $29.99 per month.
  • Xfinity mobile — Xfinity mobile offers users what Xfinity claims to be the best LTE, unlimited talk and text on up to five lines, flexible data options, and the possibility of using your old phone from an old plan. When you add your mobile services to your internet plan, you can get discounted pricing. Each unlimited line starts at $45.00 per month. As part of this service, you are able to connect to millions of Xfinity Wi-Fi hotspots to help save money and data.
  • Xfinity home security — Xfinity offers two home security plans. The pricing for both of these plans does not include equipment. Pricing for packages for equipment ranges from $15.00–$25.00 per month (subject to a 24-month contract), or one-time payments of $360.00–$600.00 depending on the size of system that you would like to get.
    • The basic home security plan provides you with 24/7 professional monitoring, smart home control, real-time alerts, cellular system backup, live HD video, and the Xfinity home app. This plan starts at $40.00 per month.
    • The home security plus plan provides everything that is included in the regular plan plus 24/7 video recording, motion-activated recording, artificial intelligence that detects people, vehicles, and pets, and the ability to look back on specific archived moments. This plan starts at $50.00 per month.
  • Xfinity home phone — The Xfinity home phone offers you unlimited nationwide calling, reliable call clarity, and advanced features such as readable voicemails. You can connect your home phone to the Xfinity Connect app to manage your voicemail and make and receive calls from your home phone while on the go.

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The Bad

  • Early Termination Fee
  • Additional Fees
  • Consumer Complaints

Early Termination Fee

Signing a 1-year or 2-year contract with Xfinity can help customers save $10 per month, but it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.

While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.

To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.

Additional Fees

Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:

  • Broadcast TV Fee — up to $10 per month
  • Regional Sports Fee — up to $8.25 per month
  • HD Technology Fee — $10 per month
  • X1 DVR — $9.95 per month
  • Premium Channels — start at $10 per month
  • Professional Installation Fee — typically between $40–$80

To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.

Consumer Complaints

A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly. Most complaints discussed how long it took to get in touch with a customer service representative.

The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).

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The Bottom Line

One of the biggest perks for Xfinity TV is the cloud DVR service. Being able to watch shows anywhere you want on any device is great for those who are always on the go. Another plus for Xfinity is their no-contract option and the 30-day, money-back guarantee, which allows customers a little more flexibility with their plan. Customers will need to keep an eye on their bill as additional fees can be added. Consumers can also expect to see their bill go up after the first year or two when the price lock ends and they start paying the standard rate. This isn’t unusual in the industry but can come as a shock to unsuspecting customers.

Xfinity offers a wide range of services to meet the needs of all its customers. Whether you’re a sports fan or prefer a good binge-watching session, Xfinity’s TV service has a quality plan that will suit your needs. To see if Xfinity is available in your area or if you want more information on Xfinity's TV services, we recommend you call or visit the company site to see what it has to offer.

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Star Rating

2.3

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1,605 Reviews

Review Breakdown

5 grade

15%

4 grade

12%

3 grade

10%

2 grade

7%

1 grade

55%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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E Jester Baltimore, MD

I like the bundles offered by Comcast but I don't like when the promotion runs out the bill is assessed and raised. The monthly charges change all the time and you keep having to call Comcast to inquire about a better promotion but if you don't, the price will rise. You'll get the attention then. I don't like the promotion deals of rising prices but the bundles apparently save. I really only need two of the three items I have, Internet and phone, cable is not necessary but without the bundle, individual pricing would kill me. COMCAST YOU'LL ACQUIRE MORE CUSTOMERS IF YOUR BUNDLE EXISTS OF TWO SERVICES NOT JUST THREE!

5 days ago

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Bob Means McKeesport, PA

Comcast, (Xfinity) is a solid cable TV and internet provider. They offer all the channels you would expect, and their video on demand interface is easy to use. Their cable box has even been updated more and more lately to provide access to streaming services such as Netflix or HBO Go. They offer many thiers of internet access. The only complaint I have with this would be the upload speeds. To get a descent upload speed you would need to subscribe to one of their higher prices tiers.

6 days ago

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Charnise Johnson Chicago, IL

I have been using Comcast for may be over 10 years, and I will say Comcast has been the only company that I have went through for cable and Internet and has been pleased except for my Internet and my TV service tends to disconnect for almost 2 days straight every month. I don’t know what that is about but I have never been compensated for the mishap, But I will recommend the service because I’ve never had too many problems with them and the service is a reliable service.

1 month ago

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Stephen Russell Collierville, TN

The TV picture was pixellating on a regular basis. They said to bring it in and exchange it for free. I asked about saved videos. They said they would be lost. My wife went through a lot of what was saved. We exchanged the "box" and found that saved videos were on our account probably in the cloud. Too bad the people reading the scripts to us customers didn't have CORRECT details to tell us.

1 month ago

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Dennis K Spokane, WA

Comcast has great service, meaning they have a good selection of channels and excellent video quality, fast cable internet speed and easy to reach customer service on the phone, there only thing that has kept me in the past from continuing to use their service when the promotional period ran out is their prices.

1 month ago

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Ubelia Pump Boerne, TX

I used their service When I lived in Colorado for a few years , briefly , until I switched over to AT&T DirecTV but I felt they didn’t offer great deals as previous service providers in states I’ve lived in , in the past .

1 month ago

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Vanessa Corcoran, CA

This is probably the best TV in the area. I have not had much problems except when they update sometimes it is a little while before I get the TV cable to start working in the back bedroom. Other rooms do not seem to have this problem.

2 months ago

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DealStar Salt Lake City, UT

Comparatively speaking, Comcast/Xfinity is a recommended company for television and internet services as they are at the top of the rung for reliable quality services. Their billing could be a bit simpler, but that seems to be the case in most companies. Overall, I have been satisfied with the offerings, the serve, and the company.

2 months ago

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Bobbie Harris Wilcox Hialeah, FL

I’ve been doing with Comcast over the last 10 years or so I’ve had many ups and downs with this company yet I remain to stay court call Vic out of work for over a month call to see how I can make arrangements on payment rather than trying to pay the entire bill with very little to none source of income spoke with the rep there’s someone out of corporate and to avail no one seem to want or could asssit me

5 months ago

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Mike Cape Coral, FL

I have been generally pleased with my Comcast service. TV rarely and I mean rarely goes out, internet is lightning fast and alarm system runs like a clock.

1 month ago

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michael johnson Houston, TX

Since I am a senior citizen and I would like things done a bit more simpler and would prefer to tailor my own television choices and eliminate many that I just do not want and lower my costs.

2 months ago

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Jennifer Menendez Orange Park, FL

We have had Comcast / Xfinity since living in Michigan in 2015 to current day in Florida. We are pleased with the services provided, but have experienced multiple lags. Anytime we reach out to customer service, they try to upsell our current plan or insist on paying more for a newer router. Kind of frustrating, but we don't have any other choices within the area.

4 months ago

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Cbblighthouse Atlanta, GA

Great quality. Reception is perfect. Selection of channels and programs the best. Way too expensive and locked in contract. Shame.

1 month ago

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Adal madera Statham, GA

I have had Xfinity tv for about 6 months but only have used it for about a month total. I dont like that it does not have local channels like normal antennas pick up. If you want the channels you pay extra on top of the internet service.

4 months ago

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Ross Maple Grove, MN

Overall good company they provide a wide variety of services. If you have there internet service like I do be sure to call a couple times a year in order to receive the bat deals as they change and you won’t get it if you don’t call.

5 months ago

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Jerry lc Sacramento, CA

I love comcast internet, wish they had better plans for loyal customers, seems like if you need to have a lower bill you must finish your contract and then get a new one. if they had a good plan when your contract expire, things would be easier, anyhow, place is the only thing is a bit to high . now days tv is not a luxury as it was and most people use internet for many things.

6 months ago

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Tracey Columbia, MD

besides the cost been outrageous for just the internet, the service is great. it does come with a flex option thats free and u can get different apps on it so thats nice if u just have a random spare room and use a different TV provider. Customer Service/Tech support is awful. They outsource their calls so you will most likely get someone who repeats what u say and ur name about 15 times.

7 months ago

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A. Taylor Panama City, FL

We have been using Comcast/Xfinity for many years. Overall, the network and TV service have been pretty good. The problem has OFTEN been with billing. There seem to be bait and switch products or tactics in use. Once a product or service is purchased there are always ADD-ON fees or charges. So, beware of such likely additions. In the last couple of years we have had MANY service interruptions. EVERY time a tech comes out he change the setup. One will add a booster the next will remove it... about 10 times now. Xfinity has now run fiber optics in our area which has helped, so far.

8 months ago

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Mike McGee Woodbridge, VA

My RATING is 4-star only because of Addie -- were it not for her, it would be a 0 or a 1. My initial customer support person was trying to be helpful but had to transfer me to Billing - the right thing to do but his name was incomprehensible to me over the phone connection. {PLEASE PLEASE USE FOLK WHOSE DICTION AND GRAMMAR ARE ENGLISH, NOT a 2ND LANGUAGE.] Addie (?) in Billing was enormously helpful to me - she was knowledgeable, professional and personable. Her phone persona is a valuable asset for Comcast -- if more Customer interactions were like hers, i would be extremely pleased to be a Comcast customer - over the years, this has not been the case as often as it could have been. ISSUES: 1. front-end, automated system is NOT NOT NOT NOT useer-friendly. [This Could and Should have been fixed YEARS ago.] Have a VP or CFO TRY to get a complicated issue solved FROM AN OUTSIDE LINE (act like a customer and use a script that has not been prepared by a customer support or a TECHNICAL person -- IF YOU DO THIS, BE CAREFUL AS THE MANAGER MAY THROW HIS PHONE THROUGH A WINDOW. Recommend: If you cannot get it right, put a person on it. 2. It is too hard to get systemic issues up the management chain so they can be solved -- i have been a Comcast customer for over ten years and these issues remain -- regardless of the number of times they are raised and irrespective of how many Customer Service Supervisors i relate them to. (This lack of transparency and inefficient management is an indicator that senior leadership should seriously look into. In my opinion, Comcast will LOSE (perhaps even hemorrhage) customers over the long-run just because people get tired of seeing and hearing all the (probably well-meant but ultimately unhelpful) platitudes that Comcast's Cust Serv Reps are taught to employ. Customer's will look elsewhere for services (even lesser ones) where the frustration level is NOT as high. Oh well just a thought. Good luck!

2 years ago

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Cliff Strozier Hampton, SC

I don’t have tv service with Comcast but I do have my tv service with another standup company. I have been with the same satellite company for twenty years next year it hasn’t been cheap but I say you get what you pay for. We always have had either dialup back in the day or dsl for the last 18 years for our internet. My idea is trying to save a little money for tv by using the internet streaming my live tv,televised entertainment means more to me than the usual middle age man I am disabled. I knew I would never be able to go all the way to streaming using our slow dsl Comcast uses cable modems and they offer a faster speed which you cannot do without if you going to get all of your tv from the internet. I won’t say we haven’t had any problems but Comcast stood by their product and continue to stand with us. I am happy that I went to a cable internet service instead of dsl and Comcast continues to make sure I have a good service.

3 years ago

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tom Martinsburg, WV

Only had the service for 1 month, so maybe I haven't had them long enough to really form an opinion, but here it goes. Other than a dish, shutter the thought, Comcast is the only game in town at my location. I do like the X1 system so far, I haven't had any issues with it other than 1 or 2 resets. Heck, I reboot my computer more than that. Somehow though, my $99 Triple Play package with a sports tier is costing me about $160. I am renting their modem and router, along with having 3 TV's hooked up, so I guess it all adds up. Tech support has been OK so far, only had one knucklehead on the phone out of about 6 calls. Internet is blazing fast, picture is as good as I can imagine it could be. Home phone works fine. Maybe a year from now, I might have a different story, but so far, I am crossing my fingers and hoping that it stays at least as good as it is now.

5 years ago

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Jlbfla Pompano Beach, FL

Been with Comcast Xfinity for years. Service lately has been sketchy with freezes and little blocks showing up. You can call but are on phone forever doing 50 things they tell you to try. You can chat but go thru same thing. Usually it amounts to signal has been weakened. You request stronger signal and all is well for a few weeks then they slow the signal again. Such a pain. Next they have a confusing website with hidden fees hard to find. Fee does not show up with each package list. Channels that you get are duplicates with them showing up under different areas to make it look like you are getting many new channels. Shows are full of extremely very old reruns. Even on pay channels. Expensive . Can not downgrade packages on your own online.

10 months ago

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Theresa C. Libarios-Edison San Francisco, CA

I would have given them a higher rating but the cable is spotty, I do love the options of packages I can upgrade to.

1 month ago

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RAR Naples, FL

We have been customers of Comcast for 19 years. Over the years they have improved their dependability in delivered services. However their prices are becoming way too high, and because of that we are investigating other more reasonably priced TV and Internet alternatives.

7 months ago

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CD Quincy, MA

Up until now My service has been flawless albeit extremely expensive; but found a problem with My purchased movies (I have 64 of them) have 3 movies that were downgraded from HD to SD. They seem to have reached some bandwidth limits but their Customer Service was terrible and an abomination when you have a technical problem. This Company is a disappointing mess!

2 years ago

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Kamae Nowlin Rossville, GA

Xfinity service is reliable and I never have an issue with it cutting in and out. There are more than enough channels so there's always something to watch. I like that I can have my TV Internet and phone all on one bill. I like that I can do all of my business on this app as well and it always works well. The only drawback is that it is on the expensive side.

3 years ago

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Brent Bussell Detroit, MI

I live in the Detroit suburbs and have tried the others. I am back to Comcast because when it o es to cable TV and internet they are simply the best. I have had minor issues with their customer service but I had the same issues with the other providers too. The X1 system it the best that you can get anywhere and the internet is great and even faster than I pay for. I will never switch again.

5 years ago

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Shay Che' Stone Mountain, GA

I have Comcast/Xfinity for my internet service only. I had them for cable in the past but after the promo, the cost was too high so I moved to DirecTV in 2007. From an Internet standpoint, no complaints. Many of my neighbors experienced outages in the past, but since establishing service, I haven't experienced many outages. When it does go out, it comes right back on. The price is a value for the tier I have.

10 months ago

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Francis Soyer Issaquah, WA

We all know that cable tv/internet availability is a necessary evil. I’ve never been a big fan of Comcast until this year when COVID 19 left the country fairly incapacitated. We have been quite fortunate that our internet service has been so reliable while we work from home. Their are a few blips every now and again but a quick reset almost always seems to do the trick! Most of us in business know that the key to success is consistency.

11 months ago

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Joel Romano Green Valley, AZ

Previous great experience but a little weird when switching companies they became pushy

1 month ago

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charles Profera Oaklyn, NJ

Services are good. Customer service is satisfactory. Overall products offered good!

1 month ago

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crg323 Fort Lauderdale, FL

I find Comcast Xfinity TV to be reliable and you can always find an agent to help with service issues. The one problem I have is the ever increasing cost of the service.

5 months ago

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Sharinda Hunter Waterbury, CT

What I like about this company is the way the app allows you to know if there are outages in our area and if they are working on lines. They also give you an estimated times when they finish.

6 months ago

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Tavius Hurd Memphis, TN

Great company their wifi is amazing in a certain areas. Their xfinitywifi network on the go is quick and fast. I love how due to COVID-19 they have offered free wifi in business areas

8 months ago

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Randy Cameron Woodstock, GA

New customer, good product, a bit high in price. Try not to use customer support and chatt: call customer service 3 time, on hold 20 min. each time, then disconnected. Tried chatt, came up but defaulted to tech support with no way to enter my concerns.....NOT FUN

1 year ago

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Lesa Burgess Pleasant Grove, UT

I had Comcast xfinity TV in the past and enjoyed having it. The main reason I went with Comcast TV at this time was to get the Pac 12 network. However, I moved addresses and Comcast xfinity tv is unserviceable in the area that I moved to, so I had to go with another provider.

2 years ago

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Justin Vance Lehi, UT

They provide a decent product but still too pricey. I just wanted the internet, but they want to price it in a bundle which adds cost. The TV service in my low end package was not digital while my roof antenna is. I refused to watch their analog tv signal. So once again the model forces me to pay for more than I want.

3 years ago

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Kory Staheli

For the most part we have liked having Comcast as our cable TV provider. They have a good variety of channels and I like that we can bundle it with our Internet. Their on demand service is a nice feature but I don't like that it can often take up to a week for shows to be available.

4 years ago

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Christopher Haueter Salt Lake City, UT

I've never had to be the one paying for Satellite TV but beside the cost of it, Xfinity has been my favorite one. It's easy to use, has all the channels I want and has great apps. IF I ever get satellite TV when I own a home, I'll go with Xfinity.

4 years ago

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Linda Hopson Most Ellington, CT

comcast , has been very good for us the service reps are very helpful and pleasant I have phone , Internet and TV My one wish is their prices were not so high when my husband retiers we will have change Just won't be able to afford them really can't now it's to bad they should have a senors discount

5 years ago

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Dave DeMartine Longmont, CO

Internet Speed choice - Excellent Service - Excellent Website to find packages for current customer lacking Data usage allowed - Awesome Service being up both TV and Internet - 99.9 % Lan phone - Excellent Cost for upper packages high like top internet speed and lots of channels !!! Hardware - Very good

5 years ago

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Patricia Widmoyer Colorado Springs, CO

We have the "everything" package and love all the viewing options. Glitches occur infrequently and help is always a 24/7 phone call away. We've found the customer service to be very, very good. I'd hate to lose Comcast. We've had it for, I think, 11 years, in Denver and Colorado Sprigs. We now have Xfinity X1 and really like it!

6 years ago

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Francis Bell Philadelphia, PA

I am very happy with Comcast. Sure a couple times I was on hold for a long time, and a billing problem needed to be fixed but nobody is perfect. I have been a Comcast customer since 1988 and I will continue. Not perfect but extremely good in my mind.

6 years ago

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Janet Burton Knoxville, TN

I had Comcast for a little under a year. I paid $50 a month for wifi. I didn’t get cable. I thought this was a little high, but I was so used to the name Comcast from my family growing up. Just be careful, you do have to pay fees if you cancel early🥴

9 months ago

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Jc Cribbs Pittsburgh, PA

Their customer service is above average,you’ll have to fight with them a little if you want to install your own router or cable box. They are giving out free Xfinity Flex boxes(think Apple TV or Roku) no strings attached if you are a customer. More companies should do this.

10 months ago

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Razel Levine Puyallup, WA

We currently have Comcast/Xfinity TV and, for the most part, we're finding it reliable and acceptable. The biggest issue is the pricing, which seems to go up. Don't much care for that or for having to pay for sports channels we don't want or use, and feel the monthly rate is WAY over what it should be.

11 months ago

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kahuna81 Brentwood, CA

Xfinity will do their best to lower expiring contracts. Depending on the customer service rep you get in Xfinity’s Loyalty department, the review will reflect your experience. Lately, I’ve had good experience with Xfinity Customer Service reps.

11 months ago

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Ian F. Hattiesburg, MS

I've used Comcast/Xfinity for the better part of four years for my cable/phone/internet, and so far I've been satisfied. They always have decent special packages for premium networks, and the internet service has been 99.99% consistently good. I'm always glad to know that the area I move to next also has Comcast Xfinity. The remote control is also very innovative which helps when trying to find a show that the whole family can enjoy, quickly.

1 year ago

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betsy fowler Lehi, UT

Xfinity is a great company that offers a great product. We have been quite happy with their service, and streaming capabilities as well. We were a bit upset when they dropped the RFDTV station as it was a regularly watched station in our household and have had to add another streaming station specifically for this purpose. Other than that, it is convenient to bundle the wifi internet service with their TV service. I would recommend them.

2 years ago

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Helen Thompson Bountiful, UT

we have been with comcast for many years. We stay with them because of their service and how kind they are when they come to our home. It's also easy when we have problems to get someone on the line to talk us through our problems. We find as we get older the cost seems steep and they have been willing to work with us on trying to get the price so we can stay with them.it has been nice to have the cables underground and not have to wipe off a dish all winter long.

2 years ago

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