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Comcast Xfinity TV

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1,605 User Reviews

8.9

Overall Score

Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.

Xfinity TV, though comparable to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dishes and fiber-optic cables might experience. 

Xfinity has been in business since 1981. It was originally called Comcast Cable until 2010, when Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing.

Read our customer reviews to find out if Xfinity is right for you. 

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The Good

  • No Contract Option
  • 1-Year Price Lock
  • X1 DVR
  • Bundling Options
  • Money-Back Guarantee
  • Other Xfinity Services

No Contract Option

Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.

1-Year Price Lock

Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.

X1 DVR

Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.

*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.

Bundling Options

Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:

  • Download Speeds up to 100 Mbps
  • 140+ Channels
  • Unlimited Calling Nationwide with Xfinity Voice
  • 20 Hours of DVR Service
  • Popular Channels: FX, TLC, HGTV, and Bravo

A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.

Money-Back Guarantee

Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. 

If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.

Other Xfinity Services

In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows: 

  • Xfinity high-speed internet — Xfinity claims that its internet service offers reliable internet speeds, enhanced coverage, advanced security, and customizable WiFi with extenders, cameras, and more. The Wi-Fi that accompanies this plan is known as xFi. One of the advantages of using Xfinity internet is that you are able to use your own modem and router (not all models comply). If you do decide to use your own modem and router, you will get high-speed internet, but you will not unlock xFi Wi-Fi. Basic prices start at $29.99 per month.
  • Xfinity mobile — Xfinity mobile offers users what Xfinity claims to be the best LTE, unlimited talk and text on up to five lines, flexible data options, and the possibility of using your old phone from an old plan. When you add your mobile services to your internet plan, you can get discounted pricing. Each unlimited line starts at $45.00 per month. As part of this service, you are able to connect to millions of Xfinity Wi-Fi hotspots to help save money and data.
  • Xfinity home security — Xfinity offers two home security plans. The pricing for both of these plans does not include equipment. Pricing for packages for equipment ranges from $15.00–$25.00 per month (subject to a 24-month contract), or one-time payments of $360.00–$600.00 depending on the size of system that you would like to get.
    • The basic home security plan provides you with 24/7 professional monitoring, smart home control, real-time alerts, cellular system backup, live HD video, and the Xfinity home app. This plan starts at $40.00 per month.
    • The home security plus plan provides everything that is included in the regular plan plus 24/7 video recording, motion-activated recording, artificial intelligence that detects people, vehicles, and pets, and the ability to look back on specific archived moments. This plan starts at $50.00 per month.
  • Xfinity home phone — The Xfinity home phone offers you unlimited nationwide calling, reliable call clarity, and advanced features such as readable voicemails. You can connect your home phone to the Xfinity Connect app to manage your voicemail and make and receive calls from your home phone while on the go.

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The Bad

  • Early Termination Fee
  • Additional Fees
  • Consumer Complaints

Early Termination Fee

Signing a 1-year or 2-year contract with Xfinity can help customers save $10 per month, but it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.

While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.

To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.

Additional Fees

Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:

  • Broadcast TV Fee — up to $10 per month
  • Regional Sports Fee — up to $8.25 per month
  • HD Technology Fee — $10 per month
  • X1 DVR — $9.95 per month
  • Premium Channels — start at $10 per month
  • Professional Installation Fee — typically between $40–$80

To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.

Consumer Complaints

A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly. Most complaints discussed how long it took to get in touch with a customer service representative.

The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).

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The Bottom Line

One of the biggest perks for Xfinity TV is the cloud DVR service. Being able to watch shows anywhere you want on any device is great for those who are always on the go. Another plus for Xfinity is their no-contract option and the 30-day, money-back guarantee, which allows customers a little more flexibility with their plan. Customers will need to keep an eye on their bill as additional fees can be added. Consumers can also expect to see their bill go up after the first year or two when the price lock ends and they start paying the standard rate. This isn’t unusual in the industry but can come as a shock to unsuspecting customers.

Xfinity offers a wide range of services to meet the needs of all its customers. Whether you’re a sports fan or prefer a good binge-watching session, Xfinity’s TV service has a quality plan that will suit your needs. To see if Xfinity is available in your area or if you want more information on Xfinity's TV services, we recommend you call or visit the company site to see what it has to offer.

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Star Rating

2.3

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1,605 Reviews

Review Breakdown

5 grade

15%

4 grade

12%

3 grade

10%

2 grade

7%

1 grade

55%

Sentiment Criteria

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Quality

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Service

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Cindy Al-Qawasmi Carlisle, PA

Internet can be spotty and you constantly have to check to make sure you're getting the speed that your paying for. If you decide you want to move to a different service you loose all the programs you have recorded or paid to buy. In addition they do nothing for the long time customer. All promos etc go to the new customer only. Loyalty doesn't mean much.

2 weeks ago

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moose72 Muncy, PA

Good cable and internet plus phone but the pricing is a bit to high and calling and trying to talk to customer service with there system is terrible they want you to do everything thru texting and the web site no human help

1 week ago

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Beverly Rose Hudson, NH

Comcast seems to have a monopoly on Internet & TV service. Our monthly bill is outrageous! We have no landline, so are only using the 2 services to the tune of $236 per month. There aren't many choices to switch to, unless we give up Cable TV & use Hulu or Roku, then we cannot get the live channels that we watch everyday. Not only is the price absurd, but the customer service leaves something to be desired as well. Usually the hold time is lengthy, then you're sometimes bounced from one department to another. The Service Techs are usually timely and for the most part friendly. I just wish there was a way to lessen the monthly bill. We are a senior couple, so you all know how that is, finacially.

2 months ago

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Roberta Profitt Marcus Hook, PA

I had Comcast, was in a contract for a specific amount each month, they raised it without asking, I questioned them, they wouldn't do anything so I dropped them.

1 week ago

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Shane Durrough Atlanta, GA

Good quality picrures works most of the time.. contact them is not to difficult unless you have to do it multiple times.. and the they send someone out that is just clueless and says it’s not a tech problem it’s on the other side so they go back and forth it’s ridiculous. Had same issue for over a year in spare bed room still not fixed

1 month ago

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Kim San Jose, CA

Comcast customer service is always slow to answer their phones and then you are hold forever. You get swapped back and forth between customer service reps. What you get for the cost is not so good. Their wifi signal is always is always going on and off. When I try to use my cell phone on the wifi, I get a lot of "broken" calls when talking. They say I am always breaking up when talking on the home wifi.

2 months ago

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Zeke Cervantez Sugar Land, TX

The ONLY reason i am with Xfinity is because it is the BEST WORSE service in the area, I hate how they make deals with the city to be the only providers in the area to knock out Sprint or other providers i would like to us, I am paying $100 a month for 200 Mbps Uploads and ONLY 5............. YES 5 Mbps upload speeds when my brother is paying $70 and getting 1000 upload and 1000 download from sprints fiber internet

2 months ago

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Patrick L Sugrue Ooltewah, TN

not happy with the service and the support is not great either. Go on-line and see the negative reviews and employees are not happy either. You can do better

3 weeks ago

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Traci Cannon Windermere, FL

The service is great, the number of selections for channels is wonderful. Don’t like how they have levels even for basic cable, it is the class system which in itself discriminatory

1 month ago

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Trice Snellville, GA

I have been with Xfinity for at least 4 years. The service as far as the internet and cable is exceptional but as for the pricing it has always been an issue. Every year there is an increase in equipment or there is an additional charge for internet fee or sport fee or etc. This is unsatisfactory. Your bill should not increase every year; the customer should be grandfathered in with rates provided during the time of purchasing or renewing services. People must be able to budget based off what was agreed not find out that the monthly bill was raised $17 a month.

5 months ago

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Jack Lambert Salt Lake City, UT

Decent product, decent value. Not the best. Customer support is sooo frustrating.

5 days ago

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Heidi Pope East Hampton, CT

Although I find our actual service is excellent, each time calling Customer Service is a long drawn out issue. Just trying to get through the prompts and get to the right department to speak with someone takes a while. You definitely can not make this call during a break or lunch time from work as you never have enough time. Once I do speak with a representative, it seems I'm given different answers to my questions depending on the representative that has taken my call. I also have found our rates continue to creep up higher and higher each year and when I call them on it, I am not given any discount for being a loyal customer. I was directed to a page to get a Teacher discount and after I submitted the appropriate information and downloaded proof of my position, I never received the discount. When calling them on this, I was assured it would be looked into and I would be called back but the representative never called back. I have begun the process of looking around for an alternative company but being where I live, I am finding that Comcast has the monopoly on providers in my area

4 months ago

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Connie Strickland Rome, GA

Yes there is a young man by the name of Jarvis that works in Xfinity store in Rome Ga that smelled marijuana yesterday,and I mentioned to my husband yesterday while in there and he agreed I didn't know they let individuals work like that

4 months ago

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Kevin Wright League City, TX

I have been using Comcast Xfinity for over 30 years and even though I’ve been with them so long and their service is actually better than average they probably have the worst customer service department that I’ve ever experienced in in the industry. They make it so difficult for you to get any type of refund when they have not provided the service or did not bill appropriately that you end up not able to get through to them and they’ve done that by design so shop Smart when you’re shopping for cable’

4 months ago

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Sarah Rosencrans Portland, OR

Really expensive decent entertainment crazy expensive modem if you happen to not send it back

1 week ago

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Mark Sterling, VA

Good programing and reliability is excellent for both TV and internet. Pricing is high and customer service is horrendous! Takes a long time to access a human and navigate all of their phone menus - and then the wait begins...……..

5 months ago

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Jackiemcq Bristol, CT

Comcast is an OK provider of content. But with so many streaming services available, they need to get with the program and offer a-la-cart programing. Their offering are still "packaged" so in order to get access to the few channels I really WANT, I have to pay for many I will never watch. Their directory tree for service is too long. Overall, they are way too expensive, which makes cord cutting mighty attractive.

7 months ago

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Bonnie ,

I bought a phone at xfinity store. My roommate had xfinity so I put her phone on my bill. I moved and had to pay off my phone for Comcast services(my apartment only has Comcast) so me and my roommate called about 15 times to get her phone charges back on her account, we both went to the store together and its still connected to my moble bill. Now my internet takes me out of my phone and searches for another connection so it goes back and forth. I have called every day for a week waiting 40-60 minutes. Yesterday I spent almost 3 hour with an agent to get it fixed then she told me to call the moble number! Are you kidding me i am now on hold it’s been 40 minutes. The funny thing is its impossible to get to an agent and it does not recognize my number. My phone bill has tripled due to my WiFi not staying in my account it wonders in and out. The agents are rude.

1 year ago

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Alexadre Ada, MI

I was advised in a deal to bundle and include a home phone with my package. When I tried to hook up my phone it didn’t work After many calls of them explaining what to do it still didn’t work and due to an illness I was dealing with I gave up. On an unrelated call to Comcast I found out that my modem doesn’t support the use of a phone. To me a company offering a product has an obligation to make sure it will work. It shouldn’t be my problem When I asked for a credit I was told I wasn’t eligible for one. Not being able to use part of a service that I’m paying for because the company failed to educate me and inform me that I didn’t have the right equipment for 10 months is definitely in my opinion worthy of a credit and I believe should be at least a $100.00 Shame on Xfinity for not taking of a customer. Worrying more about their money than the customer who in fact will not be giving them any more money. Spend $100 or lose $2200 a year after year seems like a no brained to me.

1 year ago

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Cathy Tucson, AZ

In June 2019, James was the rep who came out to 'sell us' on going with Comcast Xfinity. He was our 'go to' guy with any problems. Appointment set up for installation and had to be changed-two weeks out, should have been okay, right? Everything seemed to go through okay with the change, text confirmation and account information showed for the correct day. Day the previous appoinment was cancelled for, get a text as to "where are you" "our tech is at your home". I reached out immediately to be told it was never done. Then I was transferred to someone else that looked and said it didn't go through for some reason, but she could see I had tried to change the date. Needless to say, the date I had rescheduled to was not available now. It would have to be completed the next afternoon. I informed our "go to" person, James, of the problems I was having. Needless to say, all I heard was crickets. No response from our "go to" person. The next afternoon "Wayne" showed up during the promised time frame. Extremely pleasant and knowledgeable. I asked him if he was going to also install our home security and he said no, that's not him. He looked at his phone and said "no one has picked this up yet" and there was about 1/2 hour remaining of the window when someone was supposed to have showed up for that. Wayne made a couple of calls and "Joe" showed up for the second half of the install. If it weren't for Joe and Wayne, we wouldn't have gone with Comcast Xfinity. They saved the sale. Wayne and Joe took the time to go over everything with us, answer questions, show us how to use certain things and didn't give us the feeling we were keeping them from something else. So far, everything has been working great. Speeds have been super. Did notice one quick blip of a reset one day, but it only lasted a couple of minutes. Keeping fingers crossed everything goes well going forward.

2 years ago

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Xfinity Customer Marietta, GA

I have been an Xfinity customer for more than 3 years now, and I should say that I am very disappointed by the service and their billing policies. Every now and then, we are experiencing service interruption and many times the quality of the internet connection is unacceptable. I am highly dissatisfied with their billing procedures. I have never been informed in advance when my contract is about to expire and I am always surprised to see that my bill has gone up so I can take additional steps and switch to another promotion on time. Although I haven't changed the services I am receiving, every year I am seeing a significant increase in my monthly bill. In contrast, customer service representatives have always been very helpful and provide valuable information and support.

2 years ago

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Levi Davis Kokomo, IN

Comcast is so contradicting. When I signed up for internet they told me I was getting the fastest internet they provided. I changed my package not long ago and insisted I still get the fastest internet. I recieved an email today saying I reached 90% of my allowed internet usage and I will be charged extra if I go over! Say what? My internet is not unlimited????!!!!! So I call, apparently I didnt get what I asked for when I signed up! Keep in mind, they sold me a cable package that they said wouldn't cost me anything for installation, when I recieved the cable box it wasnt wireless so I called and they said well you need to have someone come out to install it for a fee of $60, ummmm no! That's not what we initially agreed on. So as of today, I'm paying for cable I cannot watch because I won't pay the fee. The cable box Is sitting under my bed collecting dust in the original box they shipped it to me in. So today when I call about the internet they tell me to upgrade to unlimited was an additional $15 a month, i said that's fine, next thing ya know they want $70 to install a new modem 😡. I explained I'm still paying for cable I cant watch because I have no cable Jack's in my home because they troes charging me, he replied, ohhh that's free! Ummmm then come hook up my cable! But they wont. So I'm changing providers. This Is 2x they have done this to me and I'm over it! I will go to Att where i will recieve unlimited from the get go with free installation!!! Bye bye Comcast/Xfinity, you suck :)

2 years ago

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Kelly Peoria, IL

I recently moved and had my cable and internet switched over to my new place, hooked everything up just like it was at my other place but for some reason it was not working here. I called Xfinity to see if they could verify if I had everything hooked up right or see what the issue was. I explained this to the first guy I talked to and he asked how I would like to be assisted, I told him I needed someone to telle if I have everything hooked up correctly or if it is something on your end, he then said he would connect me to a technician to further assist me. This is now 28 minutes into the phone call. Then a lady with an extreme accent gets on the the line and she asked how she may assist me and I tell her that I had their service and recently moved and had called to switch everything to my new place and brought all the equipment with me and hooked it up the same and my cable is not working. She then asked for my name and account number, I give that to her and then she asks me if I am wanting to switch my service and I told her no I already did but it is not working. She puts me on hold then comes back on the line and says that I do not have it hooked up and I explain that I had unhooked it prior to the phone call that way she could just tell me what to hook up where so they didn't have to wait for me to hook and unhook everything up (bc it is so hard to get it unsrewed and screwed back in on my TV) She puts me on hold again comes back on the line and keeps saying hello hello hello mam can you hear me, as if she could not and something is wrong with the connection and this went on for probably 3/4 minutes (thank goodness she didn't just hang up) finally she gets the connection working and asks me what I want her to do!! And I tell her again that I have moved and my cable is not working here and I said I do not want a technician coming out bc last time when I first got my cable hooked up they sent one to my apt. and did not tell me there was going g to be a $60 service charge on my next bill so I just wanted someone to talk me thru it. She puts me on hold AGain and mind you each time I am on hold for 5-8 minutes comes back and says....I see that you had a previous address that had service!! How Many Times do I have to say that I have moved and had service at my other place and moved to my new place and already switched my service but it is not working at this point I had already been on the phone for over 50 minutes and then she says to me ok well I am going to set up an appointment to send a technician to your new place. Now I am furious I have told this lady over and over again what the problem was and what I wanted and she did nothing after being on the phone that long and I had said several time I Do Not want a technician sent out to my house so I tell her you know what just disconnect my service I'm ready to go to someone else if the s is what I have to go thru Everytime I have an issue I don't even want cable...she puts me on hold again (imagine that) then this other lady gets on the phone and says to me I hear you called just to disconnect your serviceay I ask why. This lady straight lied on me!! I said that is not the issue to begin with I want it disconnected now after everything I've been thru and I explained to her what was really going on and what the truth was. This new lady was so NICE and listens to me gripe and complain because now I am so angry and upset and she listened to everything I had to say about what was going on, what the problem was and went through everything with me from what wire was hooked up where (like I had asked from the very start!!) And she was completely understanding of my frustrations and after we got it all sorted out basically the problem was that I needed a resignal and pairing done which took about 45 seconds!! I ended up being on the phone with 4 different ppl because of this. Point is if the first two had listened to the customer and done what they were supposed to things wouldn't have escalated and second since the next two lady's were very very helpful and understanding and listened to me I would have just cancelled my bundle and would have never gotten service through them again so to whoever this concerns higher up in this company...you should thank and give Annette a raise or promote her for doing what a lot of others should do bc it's ppl like her that are keeping your customers!! I can't remember the last ladies name that did the resignal but thank you to you and Annette, you both are really great and thanks for the help!!!!

2 years ago

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T

They change channel line up without much notice, take away channels yet don't lower your bill, but let you pay 1 day late and they are quick to charge. Customer service sucks! the reps need serious training. You can speak to 4 different people about the same thing yet get 4 different answers. They do things like this because they have an unfair monopoly over certain areas. If they are the only cable company available there's no competition so they feel they can do whatever they want to their customers. What are the customers going to do cancel and go where? Only other option is satellite. They do have the best internet service available.

2 years ago

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Matt Coupeville, WA

The good: they are the best choice ! They have the consistent speeds I need to keep my household content with streaming and regular internet useage. The bad: They are the only company that’s in my area that’s any good! Yes they have the speed, yet my upload times are less then useful, and my download time is 27mbps at best, yet when I use my speed text(comcast owned) it say’s I have 86 to 98 Mbps yet video take’s forever and the circle of buffering is ever present! They tell me its not them, its the sites that I visit. And that they can only account for their system. Yet it seem they are the only system that works cause damn near every site is SLOW! I’m not saying I am not happy with them I just wish I got what I am paying for is all!

3 years ago

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Devra Smyrna, GA

I don't have any issues with the quality of my cable however, I do have issues with what I pay (over $80.00/month) considering I don't have HD or any premium channels. I only subscribe to the extended basic. It would be really great if Comcast would seriously consider allowing us to create our own package. I don't watch or want all the sports channels or the shopping channels but, I pay for them. I do enjoy the "on demand" feature very much. I live in a condo complex and we are not alllowed satellite. Therefore, I don't have any other choice for TV other than cable or ATT Uverse (which I would not want) and, therfore, feel at the mercy for whatever price the vendor wants to charge. PLEASE LET US CHOOSE WHAT WE WANT AND AT SOME MORE REASONABLE PRICING.

5 years ago

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Tina Hill Monongahela, PA

Service is consistent and crisp and clear , 99.999% of the time , for both internet and cable . Folks on the phone are polite and do the best they can to help . BUT .... there is always a but , isn't there? BUT they rape your wallet .... Seriously , with no pay per views , internet and cable only with only the 1st tier above basic our monthly bill was close to $200 bucks every month .... just couldn't afford it and had to downgrade to bare bones service because without cable we have no channels at all and they are the only company who serves our complex . Comcast Please Please Please , offer some ala carte channel selections, say 5, 10, 15, etc channel selections where the customer can chose only the channels they want and not have to have all those unused stations they never watch ...and your on screen guide should have a ''chose a color" option and that color you chose highlights only the channels you actually get .... it can still show all channels but this way you know what you can and can not get without upgrading .... Come on Comcast with the stand alone channels, and hulu ,and vudu, cable needs to step up the game and cater to the customer if they want to stay relevant and profitable ......

5 years ago

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Steve Ashby , AZ

I've been using Xfinity on and off for many years. They really picked it up in the early 2010s with lots of movies and great channel offerings. Pricing was even pretty reasonable. The last few years have gotten more frustrating as they have started pushing a lot of their content through "apps". Some like Netflix and Prime are closely tied to their system and others you have to set up. The frustrating part is they have moved a lot of their content to these apps and you have to pay for the services, and it adds up! Prices have not come down to reflect their dependence on this move of content. I'm not sure how much longer until I cut the cable...

9 months ago

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John Smolenski Tampa, FL

Service was great. The prices got so out of control I had to drop them. I started paying $89/more ended with$240

1 month ago

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Gary Kapanowski Macomb, MI

Like Comcast Xfinity offerings. However,I do not enjoy outages and customer support. It seems that the problem is never solved quickly.

2 months ago

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Blaine York, PA

Too expensive, but really have no other choice where I live since land lord doesn't permit satellite dishes on the building.

2 months ago

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Yeun Childers Evanston, IL

I enjoyed the selections and variety of programs. I dislike having to renew my contract every 1-2 years. I dislike having to contact the company after outages in order to receive a credit.

5 months ago

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Bernadette Mahan Fredericksburg, VA

We have the Super Package with TV, internet and phone. Its very frustrating to be paying as much as we do and not having the option to simply delete from our channel line up those "included channels" that we NEVER watch or that are duplicates.

6 months ago

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Sandy Neddersen Saint Paul, MN

I paid my bill for last month and current. I had sent it to come out of an acct that was closed. I went back online and had it taken from correct acct. I called twice and talked to a rep and explained it should not have been taken out twice and they told me it would be refunded. Now I see they will only credit it. It was $254.12. That is for 2 months and I could use that money right now. I can’t even talk to anyone now. It is automated and hangs up. I am upset to say the least

1 year ago

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Douglas Kieffer Jacksonville, FL

Very pleased with xfinity except for customer service. Problem with TV, called, agent barely spoke English, couldn't understand why I was calling. Worst customer service I have ever had from any company. Finally asked for someone else to help me, she said supervisor was on the phone and they would call. Of course they didn't. Terrible, cant wait to switch providers.

2 years ago

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Cassandra Nicole Anderson Sarasota, FL

Deer Xfinity I was a valued customer once then I moved and I bought a home and Bradenton. I enjoyed my Xfinity Service. Until I moved to said Bradenton where Xfinity does not offer their services. I think if you are valued Xfinity customer the service should be able to follow you no matter where you move. But now I am forced to go to Spectrum I am not happy.

2 years ago

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Olga

While Xfinity is a quality cable company, I am unhappy that they charge me exorbitant fees for over a hundred channels; yet I watch only about two channels consistently. Every year they sneak in extra charges to bring the fees higher. I have expressed to them my disappointment but they have a shrug of the shoulders attitude. I do not watch sports channels, yet I must pay for them. I'm always on the lookout for something within my budget and my viewing habits. I watch public television almost exclusively.

3 years ago

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P. Turk Ashland, VA

I've had great customer service the last 6-7 years. I wish they'd stop the Creeping Increases via 'less product for the same price' like they did with the TV channels...slowly scrambling a few here and there and finally ALL Channels are scrambled requiring a 'decoder box' for even LOCAL Channels....So...Rabbit ears baby. For the last year or so, my bill just has gone up a couple bucks every 3-4 months....I use the Internet only. I 'wish' there were INTERNET ONLY options that was FASTER than...'Basic'...pay a LITTLE More for Each step Faster.

5 years ago

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James Riggio Sr. Philadelphia, PA

I do like Comcast and for the most poart have nothing bad to say....but, switching over to the X1playform and paying for all the extra channels, I now pay more for less. HBO and Starz both have 3D content with their paid subscription but on the X1 playform they have not figured out how to bring the 3D content in there so I lost all that. Maybe a class action law suit would allow Comcast to speed up and figure out how to give me back what they took from me?

6 years ago

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Greg Elkhart, IN

I have always had pretty good service. The changes that are being made are small but I notice them. I had a great package at one time, after talking to a customer rep I came away with a lot less service and hardly any savings. I tried to get domestic help but could not. I think a supervisor was hitting a signal in the phone to get the lady to hurry up and get on to the next customer. This post just ran out of room. Comcast you suck !

6 years ago

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Gloria Green Hanford, CA

For the most part I'm happy with my service except for when I'm attempting to get help. Phoning in problems should be easier for customers. When I eventually have gotten a recording I have given my contact ph # and it is not recognized whereas any other time it is accepted. I will also give my account # off my bill and the recording has again told me they can't bring up my account. After being on the line for a long time I was told to call later that they can't help me. I phoned back 4 times and every time the same thing happened. Please straighten yourselves out

6 years ago

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CAHomeOwner Clovis, CA

There are many channels available. The sad thing is anything I want to watch is already available on my roku. We are have to sign up for the tv to bundle with all of our other services for a supposed discount. We recently upgraded to faster internet and it took hours getting a hold of someone on the phone to help us. Not happy with the service, not happy at the uprising costs, not happy with the content available to watch.

9 months ago

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William Mullin Lake Oswego, OR

VERY expensive, little flexibility -- as an example, forced to pay for unwanted sports channels

1 month ago

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Julia Halliday Pleasant Grove, UT

We had Comcast TV for several years in 3 different cities. We were happy for sometime. Every time rates went up, we would have to renegotiate our plan. We often felt stuck in the "Triple Play" because it offered better customer pricing: phone, internet, and cable. When we finished our basement, the Comcast tech installed all the wiring in the wall box that housed the router, etc... Later we found out we were charged for 10 TV hookups and we only had 1 TV! Talk about frustrated. Since there were all these wires being split off to imaginary TV's, we couldn't get great signal for our one TV and we had spotty internet. Finally after much time spent having different Comcast tech's out to try and remediate the issue, one tech had to disconnect the TV Cable outlet in order for us to have better internet service. Then we had to stick with the "Triple Play" even when we couldn't get TV service because it was a cheaper rate then just phone and internet. We've since been with a different TV company, but stayed with Comcast for phone and internet and after paying for the triple combo for 14 + years, Comcast said it is now cheaper to remove the cable fee and offered us a good rate for just phone and internet. While cable is rather reliable, Comcast has been at times one of the most frustrating companies to work with. We love the internet and phone services, not so much the cable TV part and having to renegotiate pricing every 12 months because discounts fall off and the monthly rate becomes really high. On a better note, when we had to get a new router, they were quick to offer support and a new modem/router in one.

2 years ago

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Sawyer Rasmussen Bountiful, UT

Internet goes down too often and it takes them forever to get it back up. We also use our own equipment, but they charge us an equipment fee every month.

4 months ago

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Craig R Fairfield, CA

I like Xfinity's cable but am not a fan of their internet service. I pay for 1 gig and never receive that speed...frustrating. And their service is frequently disrupted.

5 months ago

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Fabian Salas Santa Barbara, CA

Comcast internet was very bad, I switched to a better account and to my surprise its still very bad. I am trying to get this resolved but they still are not able to fix it, I would not recommend to anyone .

6 months ago

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Russ M Killingworth, CT

Worst customer service I have ever dealt with and I'm not exaggerating... I have been calling for 3 days with one returned call that I was asked to hold for a moment and then I was told I would need to be called back within half hour and was never called

1 year ago

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Claudia Camas, WA

They have answered my questions and sent someone to my home to help me move my office, but they were unable to really do what I needed and jerry rigged something. I then got a small local repair company to help and I'm finally OK

3 years ago

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Alexander Ferenczy Bloomington, IN

Great remote; lots of options, but nickel and dime you to aggravation with selection packages; a bit expensive for options and with only 'basic' TV there is no way to set smart tv to best display and HD...it's a s if Xfinity deliberately 'reduces' cable signal in effort to force adding costly packages.

3 years ago

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