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Comcast Xfinity TV

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1,605 User Reviews

8.9

Overall Score

Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.

Xfinity TV, though comparable to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dishes and fiber-optic cables might experience. 

Xfinity has been in business since 1981. It was originally called Comcast Cable until 2010, when Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing.

Read our customer reviews to find out if Xfinity is right for you. 

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The Good

  • No Contract Option
  • 1-Year Price Lock
  • X1 DVR
  • Bundling Options
  • Money-Back Guarantee
  • Other Xfinity Services

No Contract Option

Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.

1-Year Price Lock

Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.

X1 DVR

Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.

*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.

Bundling Options

Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:

  • Download Speeds up to 100 Mbps
  • 140+ Channels
  • Unlimited Calling Nationwide with Xfinity Voice
  • 20 Hours of DVR Service
  • Popular Channels: FX, TLC, HGTV, and Bravo

A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.

Money-Back Guarantee

Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. 

If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.

Other Xfinity Services

In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows: 

  • Xfinity high-speed internet — Xfinity claims that its internet service offers reliable internet speeds, enhanced coverage, advanced security, and customizable WiFi with extenders, cameras, and more. The Wi-Fi that accompanies this plan is known as xFi. One of the advantages of using Xfinity internet is that you are able to use your own modem and router (not all models comply). If you do decide to use your own modem and router, you will get high-speed internet, but you will not unlock xFi Wi-Fi. Basic prices start at $29.99 per month.
  • Xfinity mobile — Xfinity mobile offers users what Xfinity claims to be the best LTE, unlimited talk and text on up to five lines, flexible data options, and the possibility of using your old phone from an old plan. When you add your mobile services to your internet plan, you can get discounted pricing. Each unlimited line starts at $45.00 per month. As part of this service, you are able to connect to millions of Xfinity Wi-Fi hotspots to help save money and data.
  • Xfinity home security — Xfinity offers two home security plans. The pricing for both of these plans does not include equipment. Pricing for packages for equipment ranges from $15.00–$25.00 per month (subject to a 24-month contract), or one-time payments of $360.00–$600.00 depending on the size of system that you would like to get.
    • The basic home security plan provides you with 24/7 professional monitoring, smart home control, real-time alerts, cellular system backup, live HD video, and the Xfinity home app. This plan starts at $40.00 per month.
    • The home security plus plan provides everything that is included in the regular plan plus 24/7 video recording, motion-activated recording, artificial intelligence that detects people, vehicles, and pets, and the ability to look back on specific archived moments. This plan starts at $50.00 per month.
  • Xfinity home phone — The Xfinity home phone offers you unlimited nationwide calling, reliable call clarity, and advanced features such as readable voicemails. You can connect your home phone to the Xfinity Connect app to manage your voicemail and make and receive calls from your home phone while on the go.

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The Bad

  • Early Termination Fee
  • Additional Fees
  • Consumer Complaints

Early Termination Fee

Signing a 1-year or 2-year contract with Xfinity can help customers save $10 per month, but it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.

While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.

To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.

Additional Fees

Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:

  • Broadcast TV Fee — up to $10 per month
  • Regional Sports Fee — up to $8.25 per month
  • HD Technology Fee — $10 per month
  • X1 DVR — $9.95 per month
  • Premium Channels — start at $10 per month
  • Professional Installation Fee — typically between $40–$80

To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.

Consumer Complaints

A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly. Most complaints discussed how long it took to get in touch with a customer service representative.

The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).

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The Bottom Line

One of the biggest perks for Xfinity TV is the cloud DVR service. Being able to watch shows anywhere you want on any device is great for those who are always on the go. Another plus for Xfinity is their no-contract option and the 30-day, money-back guarantee, which allows customers a little more flexibility with their plan. Customers will need to keep an eye on their bill as additional fees can be added. Consumers can also expect to see their bill go up after the first year or two when the price lock ends and they start paying the standard rate. This isn’t unusual in the industry but can come as a shock to unsuspecting customers.

Xfinity offers a wide range of services to meet the needs of all its customers. Whether you’re a sports fan or prefer a good binge-watching session, Xfinity’s TV service has a quality plan that will suit your needs. To see if Xfinity is available in your area or if you want more information on Xfinity's TV services, we recommend you call or visit the company site to see what it has to offer.

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Star Rating

2.3

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1,605 Reviews

Review Breakdown

5 grade

15%

4 grade

12%

3 grade

10%

2 grade

7%

1 grade

55%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Fr. Ron Nuzzi South Bend, IN

A good product for consistent service in terms of Internet, but they tore up our neighborhood to lay cable and never really fully repaired it. Sidewalks and driveways look like they have been tagged by gangs. They did agree to pay for my lawn repairs—-_-$1200.00 total—-that’s how much damage they did. I had to complain for months for that to happen. I also never liked how prices rise surprisingly because some promotion ends and all of a sudden the bill is huge. I think their pricing is deceptive.

1 week ago

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Joshua Squire Ogden, UT

The teaser rates and channel selection was a good value. I did have problems from time to time when the service was unavailable for no known reason. Customer service is as bad as it gets. I will never deal with this company again. They make it very easy to upgrade service but dropping down to cheaper options or cancelling service is an extremely painful and difficult process.

1 month ago

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Kendra Seattle, WA

I have to say, the quality of the product is great - fast speed internet and reliable tv. When compared to other services, however, and as entertainment is all going online, the cost of service is about triple what it should be with no apparent benefits to justify the difference. My main point of contention is their unethical approach to keeping customers. When attempting to cancel my service, I found that this is not possible through the online portal, not possible through the chat function and no one actually answers their phone. Instead, during a global pandemic, I was told I needed to go into a store to speak directly with customer service. This was during the height of COVID-19 cases in the US and is completely unnecessary. Even outside of the risk of disease, a person should not be forced to go in person to cancel. What if I were elderly and unable to get around well? What if I were agoraphobic? This just really is unethical behavior and I imagine not even legal. To add to the fun, even after I finally was able to cancel (and returned all equipment), I continued to receive bills. It took me three rounds of cancelling and receiving confirmation of cancellation for Comcast to actually stop pulling money out of my account. And pretty hearty debate each time for them to agree to actually reimburse me for the false charges since the original cancellation (a total of $890 which each representative seemed to think was ok for Comcast to not pay back). I did finally find a gem of a customer service rep (thank you, Dave!) who resolved the issues, but this was after 5 phone calls, 1 in-person visit, numerous online chats and many MANY hours of my life wasted because of questionable business practices. My recommendation: AVOID AT ALL COSTS

5 months ago

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Colorado Brighton, CO

The cost is way to high. Customer service is a computer talking to you. If I could have a Dish I would but this crap hole company is all that I can get. The cell service SUCKS. Only place where you drop a call inside there store.

2 months ago

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Dawn Kilby Confluence, PA

Since 2019 I have been a customer never had a problem until 2 days ago I was told my services would be restored only to find out they were not. My grandson uses my internet for his school work. And has not been able to do so. I have been told that I can not receive any discount during the Covid.

4 months ago

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Cheryl Schatschneider ,

Unable to teach live person, was told to text and was disconnected from Paul then went back in and not a live person. They have the worst customer service. My bill has gone up 30.00 in a month and unable to reach a live person to tell me why. Worst customer service

5 months ago

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Natalie M. ,

Comast Xfinity is very expensive. I think that because they are basically the only company around. The one that I really don't like is: in order for you to get the internet for your children you have to not have it for three months to get the discount price. Who can go without when their children have to have it for school. They are very money-hungry. If it wasn't for the customer service I will get it no stars.

7 months ago

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deb snyder Carlisle, PA

The service is fine until there’s a problem. I’ve been trying to resolve a problem with one remote in my rental unit. After 45 min on one call, being transferred twice, my call somehow was disconnected and they didn’t call me back. So, I called them back and of course have to start at the beginning yet I begged them to not make me go through this AGAIN. I tried to tell them all I need to do is get a technician scheduled. Yet I could not get that simple request. I pay on my monthly bill for service protection yet after another 40 Minutes on the phone I still have no resolution, no appointment, and no working remote. For a tech company this is unacceptable and totally infuriating.

10 months ago

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Tom Deubel ,

I am only currently giving a two star rating as I've had persisting issues almost daily since my initial set up date. From constant blackouts to audio and video issues. I've had to be refunded multiple times because of content cancellations. This is ridiculous. I've stayed with them because they do provide good customer support and care. They've treated me extremely exceptional considering I'm likely a nightmare customer for them. The prices I'm paying are fair when they themselves are not getting screwed by their broadcasters. It's a beta run I understand and feedback will the only way itll improve. The overall experience has been tedious and a bit enraging at times. However that said it does mostly work. Their high speed internet is great for gaming but streaming services seem to be hit or miss. Tech support for home seem to be pretty basic. My tech guy seems like a decent individual outside the company but castrated by company restraint and not entirely knowledgeable of current issues and how to fix them. The number one fix is power cycle. How 90s! If I wanted to freaking reset my system over the phone I dont need some poor guy in a foreign country tech support system to guide me. I feel like the plethora of problems plaguing my system is going to make me an expert in repair and report. I should be payed for beta testing because obviously noone was to start off. No quality assurance guarentee. It is what it is. Initial setup was speedy. Prompt and courteous. Just wish it wasn't still in its infancy proverbially speaking. The apps associated with my account make it easier to navigate and connect as well as manage my account and purchases. Overall the system needs a major amount of work to clear out all the bugs. My constant WTF daily is my testament to that. It could be worse but can be better too.

10 months ago

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Michael Bieker Los Angeles, CA

Great service - when it works - but if you want to cancel or downgrade, forget it. Takes and act of congress to make changes to your account

1 month ago

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Madhu Scherba ,

Customer service completely moved over to chat. Every issues are taking 2-3 days more just to connect to people. I have been their high paying customer for 15 years, but now I am really frustrated with them.

4 months ago

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Ricky Rodriguez Denver, CO

So far im extremely upset with the wifi service. I pay for 275 mbps and been only getting 50 since February. The same thing keeps happening over and over. Slow downloading speeds. Then i have to call and wait and still the same thing. Slow downloading. How do you offer something you cant properly provide your customers but take their money. Truly getting me to the point of switching companies and canceling my service because you are breaching your contract of service

11 months ago

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Sarah Pinckney, MI

Comcast provided a mediocre service. The television and programming was ok. However they continually raised their prices. They also refused to lower them. When I left Comcast cable, they were charging $142 a month. I started in at only $92 a month for cable and internet. This also wasn’t including a DVR. It’s much cheaper to go with a streaming service. Hulu and YouTube tv have been wonderful so far and a heck of a lot cheaper!

7 months ago

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Mary Williams Jupiter, FL

The service is fine. The reason for the low rating is their policy. I have been with comcast for years. I had a promotional plan. Yes, I knew that the contract would end, however, I did not know how they would proceed with account. As soon as the promotion ended they lowered my internet quality and lowered my offered channels and proceeded to charge me $60 more than what was previously determined, without so much as an email, call or any mail regarding the change. As I went online to look at the plan details I found that they offered better internet and more channels for a cheaper price then what they were charging me for the lesser services.

1 year ago

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nauman siddiqui Niles, IL

Xfinity basically forces you to rent their equipment which at most times is pretty bad compared to what you can buy on amazon as your own equipment. If you want unlimited data, you can enroll in xfi advantage with one caveat, you are forced to rent their modems and also are unable to buy your own equipment. This is a bad business practice as they dont even tell you about this, so when it comes time to upgrade and activate a new modem, and you find out about this ir will be pretty annoying. They have a 1 TB cap on your usage if you choose to use your own equipment. What's worse is that you have to pay 50 dollars a month on top of your package just to get more than 1 TB. This really sucks for some households since kids would normally play video games and people will stream video, which can exceed your data cap in over 5 days. I wouldnt give them as bad of a review only if they lowered their price for unlimited data usage from 50 dollars, which is absurd. It should be $15 dollars at best and the Xfi Advantage package is a complete monopolistic scam to make more money. Sadly my family is forced to get service from them because there is no other provider that provides speeds over 100 mbps down and 10 mbps up.

1 year ago

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Jerrold Brandon, MS

C omcast customer service has to be the worst service I have ever encountered. I have been attempting to get Comcast for two years. We had them previously for years before building a house on the same land. Upon moving into the new house, they said the line was too far. They want to charge $1,200 to run the line to the new house. When I call after staying on the phone for 3 HOURS!, some who had all the details but spoke terrible English assured me they could do it. Then when I get to another department after holding another hour, she tells me that what was previously stated is incorrect. She spoke good English at least. There is a reason why so many people speak of how terrible the customer service is at Comcast!

1 year ago

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Corey Mealer Charleston, SC

The internet itself is pretty good. Too bad the company will offer you a premium rate that is supposed to not change, but after a couple of months your bill will increase, then a couple of months later more increases. I have had this service for 6 months and it has slowly creeped up $15. Their claim is well we called and put you on a new promotion you agreed to for the same price, but because of high demand we had to raise the price to improve the quality of service and make larger investments. When I say that I did not even want TV broadcasting or cable in the first place, I just approved it because the lady hammered into my head that it was free, I am told my premium plan no longer exists and I would have to pay more now than I do with TV to receive that package. Garbage way to treat the people who pay your bills comcast.

1 year ago

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Lydia Matabi Wilson Bonita Springs, FL

I called customer service today after noticing my favorite channel was missing! Not only was she combatant until I reminded her it was me who called here are her exact words " your channel was part of a periodic removal communicated in the local TV, news papers and online" Was taken over by Time Warner but you're more than welcome to pay an extra $9.99 to have it added. I excused myself and said goodbye. You got to be kidding me, I have auto pay why couldn't they incluse a note in my email box as many bogus emails I receive daily from Xfinity you'd think that would be included. I hope this helps anypne else buyer be ware! Disappointed Consumer Fla

1 year ago

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NJ Paterson Whiting, NJ

When the TV provider suddenly canceled on my 98 yr old father's development, they contracted with Xfinity/Comcast which added an additional $30 to his HOA for the Limited & Extended Basic packages. When I recently tuned to Turner Classic Movie channel (on of my father's favorites), I was informed that a subscription was required. Calling cutomer service I was informed that TCM was moved to the Sports Package which was an additonal $9.95 and did I want it? So that makes sense to put a movie channel into a Sports Package? What's next; Hallmark Movies? They just keep trying to squeeze more money from you.

1 year ago

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Liz

WAAAAAY too expensive for what you get! But all the extra $$$$ one pays are not to support all the worthy employees who are earning an honest wage. Instead, the extraordinarily high price goes to line the pockets of quite a number of CEOs in the company headquarters with the likes of $35,000,000 a year! It's vile! But that aside, I can't stand their On Demand feature. Very sub par when one is used to Netflix and Amazon Prime, and how nicely both save exactly where you left off whatever show or movie you were viewing. With On Demand, they try to do that and some days it works, but often time, not. But what's really annoying is that when you want to rewind and see part of the show again, you cannot fast forward through the commercials, even though you just watched them!

1 year ago

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DeLaine Seigel Blaine, WA

I live in an area with limited internet providers. I am a senior citizen with a limited income. Xfinity/Comcast was my only option. I couldn’t afford cable tv so I just got internet service. 1024 GB per month. The first two months they give you courtesy overage if you go over the 1024, which I did not. I was thinking this will work just fine, then the third month I am already showing that I only have 180GB left for the next ten days. I’m not doing anything different than I did before. So unless I turn off the tv till the end of the month I will be charged at least $10.00 more for my internet. I spoke with customer service, they were no help they just tried to sign me up for a new promotional gimmick. Have a year long contract with Comcast so I guess I’m stuck.........

2 years ago

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Mark Groveland, MA

I would leave no stars but when the Service is good I like it it’s nice to see who is calling on your TV I like being able to access my account online and make phone calls from my home line with my cell phone but the service is always questionable when you call the helpline they are no help at all and it is very expensive in my area I am limited to so many companies and they know that that’s why they are no help or understanding frankly I think they just don’t give a care there one Flaw is they have one cable that provides everything phone Internet and TV so when one goes out they all go out this is frustrating and I would love to switch to somebody elseWhen my service went down for an entire day they said they would gladly give me $10 off my account I would rather have them cancel my service and steer me in the right direction of somebody more reliable I’m not even sure if this review will even be looked at seeing how my service is so bad right now

2 years ago

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JP Sonoma, CA

Rude experience last week with an aggressive customer service saying xFinity was doing us by providing streaming, and claiming it was perfectly ok not to be able to access local channels streaming. The stories being told about the services "unavailable in the area", channel being "only accessible with your in home wifi"or even the contractually "unauthorized channel" for streaming when these public channels are accessible every other way possible are a load of BS to cover up their inabilty to provide the basic streaming every one else has. Even PBS cannot be watched... Clearly unacceptable. We will cancel this service asap. A lot of $$ for nothing much.

2 years ago

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Sabrina Dale Clermont, GA

I received a flyer in the mail for $35 each internet and tv, plus taxes and fees. When I called in to ask about service, the man talked so fast and a heavy accent that I could barely understand what he was saying. So, I was under the impression that I was getting that deal. He mentioned a security system, which I didn't agree to. My service was scheduled. When they came to install the new service, the Tech thought that I only had 1 TV, nope I have 3! So another $13 on my bill. Then another tech starts installing a security system, which I was told was included. When I got my bill 17 days later, $195.93!!!!! Beware!!! They DO NOT DISCLOSE THINGS UPFRONT!!

2 years ago

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Mary Brazzle Fort Oglethorpe, GA

I hate the fact that some things I want to watch on my GO app says “ IN HOME ONLY” if I was at home why in the world would I want to watch it on an app instead of my tv??? Dumbest thing I’ve ever seen ever. I pay way too much money for this service and have been saying it for years and this puts adds a double layer to the cake. We’ve been searching for months for a different service. I’m hoping my city starts giving us more options if not then we would rather do without cause this hasn’t been the best and the cost is absolutely ridiculous! I HATE the fact they LIE to you about it being a 159 or whatever plan u pick to get you to sign a contract for two years at that price but then fail to mention the xtra 50$ or more fees EVERY MONTH to RENT their equipment . Which is insane. I’m so over this service and it just gets more expensive every year and more ridiculous and unreliable. I wish we had an alternative besides satellite where we live. As much bad stuff I’ve heard about satellite I’m bout to try it out and hopefully it’ll be better than this and I know a lot less expensive

2 years ago

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Frankie Vancouver, WA

As we all know Comcast like many other companies record their calls to cover themselves. I recieved a huge! discrepancy in my cable/internet bill. Comcast loyalty team and supervisors were of little to no help. I was bounced around through phone calls. I was told that there would be an investigation into my phone conversation regarding my plan that was nowhere near the cost that I was being charged. There was never an investigation. I was given lip service. There is a double standard within Comcast. I don't recommend them. There are many internet/ cable plans outside of Comcast that are wonderful. Be leery with your choices.

2 years ago

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William Akers Atlanta, GA

Poor service regarding the cable reception. Channels often scramble. Resetting the cable decode box doesn’t resolve the issue. Along with another problem, I called in for technical support for a second or third time. The agent told me he could tell my signal strength was weak, so he suggested they needed to make a service call as possibly the connector was or equipment was faulty. So I agreed. The call was made and the tech resolved the issue without equipment replacement or wiring repairs. Then when I received my bill I was charged $60 for a service call for which I was not told I would be charged. The service call was volunteered by technical support. Nothing was disclosed to me about there being a charge. He said I wasn’t getting a proper signal and hey needed to check it out. Xfinity Comcast has now refused twice to reimburse the fee. I have been with them for eleven months and will not renew my contract. I advised two agents that I am ending my service to go elsewhere since they won’t assist and Comcast doesn’t care. It is willing to lose a customer over a misrepresented $60 service fee.

2 years ago

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Emily Galloway Indianapolis, IN

My three roommates and I pay for the fastest internet you can get in a household (1 GB and unlimited data). We live on the east side of Indianapolis and our internet is constantly going out for no apparent reason. We have called customer support multiple times to help us with these issues and every time we speak with someone they say that they will send out a technician to look at it and fix our issues but there is a chance we may be charged for the technician visit. We are very upset at the fact that we pay over 100 dollars every month and then they still say we could be charged for the technician visit. Overall, we are happy with the speed but it is constantly going in and out and nobody wants to do their job to fix it.

2 years ago

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BRIDGET HANEY Tomball, TX

I called to move my service.However I said I did not want to pick a date I would just bring in the Modem in a month when my contract expired. I set up my move address so I could get my final bill. Sense I was still paying for my last month of internet service slightly longer than I would be staying in my apt. It still got shut off while I was still paying, I still had a good month and a half of service that I would be charged for. (This is 1 1/2 week later)I called to reactive my account, so i would have internet the last 2 weeks before I move cause I'm still paying for the last month of service anyway. Was on the phone holding for the activation process for 55 min. Turns out it was never activated and never started working. What was happening those 55 min? I always had good history with xfinity- Comcast but will not be continuing with this company again. 2/20/218 Spring,TX

3 years ago

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Clint Memphis, TN

Comcast Xfinity service offers a lot of great options. Strong wifi, plenty of cable channel options, awesome apps. All of this would be wonderful if the service ACTUALLY WORKED on a consistent basis. During my first two years as a Comcast customer, I had 16 different techs come into my home for service. SIXTEEN. I've had so much equipment replaced that I'm sure I've run the gauntlet of all they have to offer. That's not to mention all of the random outages that seem to occur in my area, 22 I counted total in 2017, 3 so far as of Feb. 2018. The prices are ridiculous, but if I want a cable/phone/internet bundle then I'm stuck; Comcast is the only other cable service offered in my neighborhood, and I have so many trees that I can't get a line of sight for satellite. Let me just say this: I have Comcast's customer service phone number saved in my phone, just because I've had to call them so many times. At my previous address, where U-Verse was supported, I never had to call...well, just once, when I moved and had to cancel. Now I want to call and tell them I'm sorry I left.

3 years ago

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Sharon Burnsville, MN

I don't know where they get the pricing info. Mine has never been that low. 99.00/mth for triple play is not what I started at and what I pay now is almost double that. It is the only option I have and I have medical issues which keep me home bound. I need different channels, internet and home phone. It is very hard on my budget. I have called to try to reduce services but the reduction ends up being more than the bundle. I barely use the pay channels but the cost is less with them than without. I hate the increases. There will come a time when I will have to give it up. I do have more than one television because I have a teenager in the house. The "improvements" are not that noticeable and repairs tend to involve new equipment and an upgrade...

5 years ago

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Jason S. North Aurora, IL

Comcastt Xfinity was awesome in my area... Until they switched to the X1 platform. Since switching to the X1 platform, live TV breaks up several times a day. At least once per week, either the guide or live TV freezes up and the box has to be restarted. The guide is very glitchy, and sometimes takes 10-30 seconds to respond to clicks of the remote. But, when working ok, the picture is great. Internet sometimes completely dies and the modem needs to be reset, although when working, Internet speeds are really good.Like others have stated, when watching TV on a TV not hooked up to the main box, you cannot pause, rewind or fast-forward live TV. Also, the boxes do not turn off when hitting the power button on the remote. We were told that the feature would be available soon... That was well over a year ago. They are quick to send a tech out or give a credit when issues arrive... Which is often. I think if they had tested X1 more thoroughly before implementation, they would have a great system. But, like most companies, they were in too much of a rush to get the "next big thing" out to market. If it weren't for the fact that AT&T is the only other cable provider in my area, and we had already switched from them to Comcast (because of poor service), I think we would switch to another provider.

5 years ago

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Barbara Stuckey Katy, TX

Very high prices for only basic and basic plus cable service is bad. And, it is constant problems. Latest problem is that the DVR decides to reboot in the middle of watching a program, losing part of anything being recorded plus it takes about 10 minutes to reboot, and the entire guide is gone which takes about 24 hours to get back. Plus sometimes the fast forward images are "garbage" so you cannot tell when the actual program comes back on. Sound does not stay in sync with the program so I have to pause the program and let the sound catch up to the picture. We have not added computer, security, or phone because we do not want phone, security, or Internet service that is undependable like we experience on the TV.

5 years ago

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JohnB Walnut Creek, CA

1- Their speed varies widely and what they market and get you for, usually is not what they deliver! Check it for yourself and you see what I mean! 2- They are master in jacking up the price. They cut down on your service and make you buy additional products from them, for additional cost of course! 3- They are master of Hidden costs! Never give your credit card number or make automated payment. They charge you anything they want! Do not trust them! 4- Their customer service is non-existing! They outsource it to who knows where. They are able to give you run a round for hours! The automated system is a disaster. If cannot get your stuff done in the first 10 min, let go! Value your time. Disconnect it and then let them come after you! 5- They are very good in not returning the rest of your money when you terminate them! Be very careful!

6 years ago

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tom Auburn, WA

every time I walk into Walmart I get hit with the Xfinity team wanting to sign me up. They tell me i can have it all for $60.00 less then what I am paying now, plus the security pkg. I tell them what I have and how much I pay and they say I am paying to much for to little. Then I tell them I have been with Comcast almost 10 years.. they tell me they can only help with an upgrade but since I have it all...... .I called Comcast to try to negotiate a pkg and they tell me for $70.00 more per month, some of the stuff I already have "would be free" and would get a dvr? 10 years I have 1 digital box, no DVR, no HBO, no SHOTIME, no CINAMAX, no sport pkg.,all for just under $200 a month. If I told my loyal long time customers who spend thousands a year with me I was charging them more then people that have never spent a dime with me because they are "new customers" how long would they stay with me.

6 years ago

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Stanley Smith Wildwood, NJ

I pay over $200 per month to Comcast, that's more than my electric and gas combined ! I have tv, internet, and land line phone.(the phone is free with internet) I do NOT get premium tv,(ie HBO) I do not pay Comcast to rent on demand movies. I do not pat for their "faster" internet . I have to pay to rent their cable box, their modem, and their remotes. that seems kind of dumb, as you cant use the services provided without those items. and you cant change channels on the rented box, without the rented remote. if I keep Comcast for many years, I will be paying thousands of bucks in rent. AND I get several mailings weekly, advertising how I can pay MORE getting faster internet, X1 (whatever that is, AND a security system .....why, so I can pay to protect their equipment ? I'M WISHING VERIZON WOULD COME INTO MY NEIGHBORHOOD ! .........thanks !

6 years ago

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Christen Edwards ,

I signed up for a plan mainly because it came with Starz. Halfway into my subscription Stars was removed and charged separately. I wasn’t given a option to adjust my service. Also I’ve lost other channels with no adjustments to the monthly price. I felt that I was continuing to pay more money for less services.

7 months ago

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Matthew Shepherd Tampa, FL

There service is great but there customer service is aweful. Half the time you cant understand the agent on the phone when you do finally get someone on the phone. They tell you lies to satisfy you or they will hang up on you.

8 months ago

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Oscar Castano Spring, TX

No issues with the services, only problem is retention of good paying customers who once the contract is over, xfinity wants to stick it to the hard working customers that want a similar package without getting ripped off and increasing their bill by 50 percent. Looks like xfinity is more focused on getting new customers and offering great deals instead on keeping current customers happy. Maybe better training to the retention customer service members is needed as they have no clue on how to help/retain their current hard working/ paying customers.

1 year ago

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Dwaine Rich Alliance, OH

I DID enjoy the service. They charged me a disconnect fee of $140.00 because I HAD to move out of state for health reasons. I talked to them without satisfaction. They would NOT wave this fee. They must need it to stay in business. I had asked if they could provide me service where I was moving to before I disconnected. They said no. What was I to do?

1 year ago

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Ria ,

They changed my price every SINGLE MONTH! Someone called to update my service and my price went down for one month, then went up more than before. I called and got a new price, then the month after it was changed again, i called got it changed back and THEN WENT UP EVEN MORE THAN BEFORE! I'm so upset everyone told me something different every time i called, it was so unsuccessful.

1 year ago

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Lauren Raeford, NC

Overall the service was good and somewhat easy to set up. I received emails every month reminding me to pay my bill which nice. When I ended my service they never told me I still owed money for an ending fee and immediately sent my payment to a collection agency now affecting my credit. I would have paid if I had known and instead I have less credit. I would have given 5 stars but this was a poor way to end the service.

1 year ago

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JOSEPH DEMONICA JR Chicago, IL

Yes my name Joseph Demonica Jr we have cable with Xfinity and been with your company since Dec 4 ,2019.... We have nothing but TROUBLE..We watch tv either its a black screen or it says my modem is off line..We have had numerous techs out at our house and a gentlmen calls to see if our service is ok. Well I told last weekend super bowl the screen went black and NEVER came on ..DONT KNOW WHAT TO DO...........

1 year ago

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My name doesn't matter Walpole, MA

◇I've called Comcast with issues with cable 31 times in less than a month. ◇From remote to cable box to audio to syncing and DVR issues, this has been a long haul and it hasn't even been a year. ◇They had me paying for a DVR box but didn't give it to me one for 8 months. ◇Also for the price of my plan I shouldn't be having this many issues. ◇Their automated service is horrible. It talks WAY TOO much and doesn't respond when you say representative or agent. Take notes from CVS/Pharmacy.

1 year ago

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Chrissy E. Silver Spring, MD

I should have never left Verizon for Comcast X finity. I started having problems 30 min after the tech left. My voice remote is always acting up. They don't tell you that a sports package is included for $9 and you don't have the option to not have it. The cable portion of my services is always having issues. I never had any issues with Verizon but left them due to their prices. I didn't realize how good I had it. At the end of my contract with Comcast X finity, I'm going to run back to Verizon.

1 year ago

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Brittany Wilkinson Herriman, UT

I like Comcast Xfinity. I feel like we have a lot of options to watch on TV. I wish we could have more options with our package selection. There are a LOT of channels that we don't watch and then the options that we do have usually aren't playing something we want to watch. I would rate Comcast better if they let you select what you want, and not pay for what you don't want. Overall, I like the reliability of Comcast.

1 year ago

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Sara Hayes Reisterstown, MD

Comcast is one of the worst businesses I’ve ever used! They continue ur to take away stations from you and then continue to raise their prices. The customer service stinks! When you’re dissatisfied and ask for a manager you’re told that a manager needs to call you back. If I’ve died, it takes nearly a week. And I personally am disgusted with Solomon R, a manager who had failed to return five messages I have left. And I’ve been a loyal customer for more than 30 years! Most of my friends and family dropped Comcast for Verizon. I’m thinking I should consider the same. Comcast, you stink!!!

1 year ago

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Steve Erickson Romeoville, IL

When the tv and equipment is working is fine, but mine is going out and in. After being a customer for many years their always looking to charge you more. Wasting so much of my time with their automated telephone service and technical services. A total failure for their customer services, one representative says one thing one day and next day they tell you something totally different and want to charge you for their rental equipment, the DVR box. Totally disappointed customer here!!!

1 year ago

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Bruce, 98275

Service is usually good they have a few problems with a certain channel and at times with there equipment. They send people out to trouble shoot the problems but end up replacing there equipment or try to sell you short on having you buy into a different package. They never will resolve the issues they have, even at the highest level of there company.

2 years ago

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Lucy Lafayette, IN

when I first moved in to my house 4 + yrs ago I had standard internet speed and it was horrible. There was a lot of connection issues. I ordered a blazing speed and since then I haven't had very many problems EXEPT I'm paying out of the wazoo for it. I'm tired of my expensive bill and I need to cut back, my contract is up next month so I'll be searching for an alternative.

2 years ago

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