Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.

Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables. 

Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing

Read our customer reviews (below) to find out if Xfinity is right for you. 

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The Good

  • No Contract Option
  • 1-Year Price Lock
  • X1 DVR
  • Bundling Options
  • Money-Back Guarantee
  • Other Xfinity Services

No Contract Option

Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.

1-Year Price Lock

Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.

X1 DVR

Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.

*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.

Bundling Options

Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:

  • Download Speeds up to 100 Mbps
  • 140+ Channels
  • Unlimited Calling Nationwide with Xfinity Voice
  • 20 Hours of DVR Service
  • Popular Channels: FX, TLC, HGTV, and Bravo

A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.

Money-Back Guarantee

Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.

Other Xfinity Services

In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows: 

  • Xfinity high-speed internet — Xfinity claims that its internet service offers reliable internet speeds, enhanced coverage, advanced security, and customizable WiFi with extenders, cameras, and more. The WiFi that accompanies this plan is known as xFi. One of the advantages of using Xfinity internet is that you are able to use your own modem and router (not all models comply). If you do decide to use your own modem and router, you will get high-speed internet, but you will not unlock xFi WiFi. Basic prices start at $29.99 per month.
  • Xfinity mobile — Xfinity mobile offers users what Xfinity claims to be the best LTE, unlimited talk and text on up to five lines, flexible data options, and the possibility of using your old phone from an old plan. When you add your mobile services to your internet plan, you can get discounted pricing. Each unlimited line starts at $45.00 per month. As part of this service you are able to connect to millions of Xfinity WiFi hotspots to help save money and data.
  • Xfinity home security — Xfinity offers a couple of different home security plans. The first of these plans is the basic home security plan that provides you with 24/7 professional monitoring, smart home control, real-time alerts, cellular system backup, live hd video, and the Xfinity home app. This plan starts at $40.00 per month. The second plan is the home security plus plan. With the plus plan you get everything that is included in the regular plan plus 24/7 video recording, motion-activated recording, artificial intelligence that detects people, vehicles, and pets, and the ability to look back on specific archived moments. This plan starts at $50.00 per month. The pricing for both of these plans does not include equipment. Pricing for packages for equipment ranges from $15.00–$25.00 per month (subject to a 24 month contract), or one-time payments of $360.00–$600.00 depending on the size of system that you would like to get.
  • Xfinity home phone — The Xfinity home phone offers you unlimited nationwide calling, reliable call clarity, and advanced features such as readable voicemails. You can connect your home phone to the Xfinity Connect app to manage your voicemail and make and receive calls from your home phone while on the go.

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The Bad

  • Early Termination Fee
  • Additional Fees
  • Consumer Complaints

Early Termination Fee

Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.

While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.

To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.

Additional Fees

Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:

  • Broadcast TV Fee — up to $10 per month
  • Regional Sports Fee — up to $8.25 per month
  • HD Technology Fee — $10 per month
  • X1 DVR — $9.95 per month
  • Premium Channels — start at $10 per month
  • Professional Installation Fee — typically between $40-$80

To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.

Consumer Complaints

A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.

The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).

The Bottom Line

One of the biggest perks for Xfinity TV is the cloud DVR service. Being able to watch shows anywhere you want on any device is great for those who are always on the go. Another plus for Xfinity is their no-contract option and the 30-day, money-back guarantee, which allows customers a little more flexibility with their plan. Customers will need to keep an eye on their bill as additional fees can be added. Consumers can also expect to see their bill go up after the first year or two when the price lock ends and they start paying the standard rate. This isn’t unusual in the industry but can come as a shock to unsuspecting customers.

Xfinity offers a wide range of services to meet the needs of all their customers. Whether you’re a sports fan or prefer a good binge-watching session, Xfinity’s TV service has a quality plan that will suit your needs. To see if Xfinity is available in your area or if you want more information on Xfinity's TV services, we recommend you call or visit the company site to see what they have to offer.

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User Reviews

Star Rating

2.0
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1,106 Reviews

Review Breakdown

5 star
12%
4 star
11%
3 star
9%
2 star
8%
1 star
60%

Sentiment Criteria

Value for your money
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Nancy Cardwell Weiss

July 16th, 2015 Sanford, NC

i feel u need to have package's that, people who r on ssi, or low income,,u charge so so much!!! if u could lower your price's then i could may-b get tv 4 my g-son an daughter,,an pay monthly,, but i have checked an u r to expensive!!

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Richard

July 15th, 2015 Farmington, MI

They mess with peoples accounts and they are to high in price and they will not put fiber optic cable in. They will not get seprate modem and routers they use all in one junk.

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Jeannene

July 15th, 2015 Brunswick, ME

I think they are way too pricey and raise prices whenever they see fit... I wish we could go else where for service without having a dish on our roof,, I could not tell you how many times our bill has been raised,,,

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george

July 15th, 2015 Salt Lake City, UT

My big complaint about Comcast is that they don't offer any kind of breaks for seniors they keep raising prices but you don' t "get more bang for your buck'" not allowed to have Dish or Direct TV.

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L Wms

July 15th, 2015 South Hill, VA

My internet service with them is fair.But the cable tv is lousy worst I ever had. They took my most watched stations away after three years and told me I was getting stations I wasn;t paying for. I have to pay more to get them back. No movie chanels at all'

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roodlyne pierre

July 14th, 2015 Fort Lauderdale, FL

The worst customer service in the world (universe). when you talk to them on the phone, one"s telling you one thing and the other telling you something way different when you them call back. They'll tell oh yeah you can definitely do this, I'll but a note for you and you call after they tell oh no we cant do that...... they are full of it!

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Valerie

July 14th, 2015 Oakland, CA

Way too expensive; customer service is horrible, lots of blank channels (nothing on those 400 series). I have been with Comcast on and off for over 10 years and I am seriously contemplating canceling our services soon.

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darren urbina

July 14th, 2015 Fresno, CA

they have been good to me came helped me with tv hook up they help me at costomer service I have no problems with them sent a the tech man out to my house I am happy with them good service

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Elizabeth Kerrick

July 14th, 2015 Bloomington, IL

I love comcast, never have to worry about missing TV Shows.

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Valerie Gilbert

July 13th, 2015 Gettysburg, PA

Customer service sucks and their prices keep going up! When my 2yr contract was up I called and tried to see if they would give me another deal on anything and they told me NO cause I was an existing customer but yet I've been with them now 6-7yrs and they won't do jack to their loyal customers! And also the damn extra taxes they add onto your bills! Its because they're getting so big that they don't care about their customers. I've had way to many problems with the internet and their boxes malfunctioning that now I'm paying insurance for them to just come out and check THEIR equipment! I would understand if it was my box BUT its THEIRS! I wouldn't even have them but where I live also its the only company I can go with so I guess I'll continue to get screwed with my pants up.

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Dean V

July 13th, 2015 Ogden, UT

Comcast is very poor, their prices increase for no reason and you never get a straight answer from them.....

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Jimmy Simpson

July 13th, 2015 Havre De Grace, MD

Service is terrible. I frequently get message that my receiver is not authorized, this last for 5-10 minutes then system comes back up. Called for a service problem which person on phone couldn't fix, sent repair rep out 3 days later who said system needed reset from office which should have been done during original call. He called and had system reset, I was charged $35 for this. After 2 weeks of arguing and cut off calls, I paid it rather than have to deal with John (real name Ranjit?). Will leave in October when my commitment is up and will NEVER come back. Will recommend to friends that they not use this service.

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Livia Wilson

July 13th, 2015 Vero Beach, FL

Comcast has cost me thousands of dollars in business because they don't fix a service which keeps dropping, they keep sending people who are in no the position to actually fix what is actually wrong, make you wait on hold because "they are experiencing high call volumes" (surprise?), but then call you 7 times with a recorded message - yes 7 time in one morning! to make sure you still want them to come out. Meanwhile - they are charging outrageous prices. What my company does is improve technical customer service for organizations - comcast needs serious help. Comcast - you are the poster child for clueless. It is not just bad, it is extortion. This rating scale start with zero - it needs to start in the negative.

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Georgeanne Hardesty

July 13th, 2015 West Lafayette, IN

Poor customer loyality. They just don't care. Foriegn customer serivice reps adds to the difficultly with poor language skills and script in hand. Outages at all times and days, again they don't care. If there was another good option, I would go to them. YEARS of frustration.

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Bill Hrynkiw

July 10th, 2015 Clinton Township, MI

In the last month 1/2 ive lost service twice both times happened a peak viewing hours. When I call the Customer Service line it takes 3-4 minutes to even connect with a human being. Xfinity/Comcast customer service line is the worst system for customers to use. Both times that ive called the phone had no real idea what the problem was, they were just giving me generic answers off their computer. You would think that a multi million company like Xfinity?Comcast that they would have a Customer service line, that when you call it, each service would know who's calling, but No each time you are transferred to customer service rep's you have to go thru the hasle of identifying who you are. Now if your transferred 2-4 times during a call that get's to be real annoying, and Comcast Does Not Care. Both times that I lost service both my neighbors were still watching and using their internet service's. They have a different service provider. Two day's ago when I lost service I was so pissed that when I called I was actually hung up on twice (and no I was not doing a lot of swearing) Xfinity?Comcast has people answering their phones nation wide, this is wrong, they should be having rep's from the state you live in to answer their phones. I don't mind paying a good $$ for service provided but Xfinity?Comcast you have lost the thing that you were good at. Xfinity?Comcast you have grown to big (NBC) to care about the people that have made who you are today.

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Tony Wimmer

July 10th, 2015 Buffalo Grove, IL

i've been a customer for 10yrs only due to where i live i can only have comcast.... there way too high price fro no new programs ....

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sharon swartz

July 10th, 2015 Bonney Lake, WA

the service is good but the prices are outrages. going to have downsize or change very soon, waiting for the 2 years package to run out then will have to find something else if its higher. paying for all the extras like the boxes is awful I have probably paid for mine 3 times by now. wish someone would hurry and get that other company started and running maybe cheaper and cant be worse.

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Mary

July 9th, 2015 Westville, NJ

I think comcast should let the customer decide what channels they want, and lower the price all people cannot afford 145.00 a month for triple play.And customers should not have to pay for a service call it should be included in the over priced monthly charge, I wish I could get Verizon FIOS in my area

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Judy

July 9th, 2015 Carmel, IN

One year of service Comcast raised our fee twice, we now pay over $230.00 for their so called bundle. The phone's never worked right, the WIFI is only letting two items on it, there's commercials everywhere, even on Demand.

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michael

July 9th, 2015 Sacramento, CA

The pricing/billing practices I experienced with Comcast borders on Criminal, The Bill looks like an old money stealing scam...where You throw many numbers at a person to eventually come out dollars ahead leaving the individual confused and cheated.I recently severed ties with comcast and feel so much better I may even get Jobbed By the new service But I will take the lesser of the two evils Comcast is the Worst.

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Estelle Cartagena

July 9th, 2015 Deep River, CT

Way overpriced ,The price keep's going up !

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Debra Baylin

July 9th, 2015 Canton, GA

If you have another choice DO NOT USE THEM..... The service works about half the time. It just keeps getting more expensive and the service continues to decline. There is days dial up is faster.

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Kenton S Ahrens Jr

July 8th, 2015 Kerrville, TX

Extremely poor customer service policies! I admit I had not paid my bill and the service was cut off which is typical and I have no problem with that. But then Comcast continued to bill me as if the service was still up and running, even though my service was cut-off. So when I later attempted to have the service restored, I had an extra month of service added to my bill that I never used. The service was cut-off yet they wanted me to pay for that extra month when I was denied service. What?? CS Rep would not even remove it to restore service. I had to pay the whole outstanding bill, including the extra month of denied service, before they would even restore. Eventually just told them I am bringing the boxes back and good luck collecting anything from me. If you deny service from someone, you don't continue to bill them for service they never had! I couldn't get that through their pointed, corporate little heads.

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ALecia ANderson

July 8th, 2015 Sebring, FL

This is the worst company I have ever experienced. Customer service is horrible and many times I have a hard time understanding their "English" and obviously they read from a script and cannot actually help you themselves when they are in another country and don't actually understand your problem. I was placed on seasonal hold on 3 different occasions not by request. I was given a credit for the inconvenience and paid the amount I was told. Then I get the next bill and it was $260. They made me pay the "credit" back even though it was their fault for turning my service off 3 different times. Very inconvenient and had to sit on the phone at least an hour each time to get it back on. They make horrible notes in the system and then make it hard for the next Rep to understand what is going on.. I DO NOT RECOMMEND COMCAST. I will switch back to AT&T when it becomes available in the area I moved to.

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Robbie Brisbane

July 8th, 2015 Saint Augustine, FL

Great product and a great price

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James Riggio Sr.

July 8th, 2015 Philadelphia, PA

I do like Comcast and for the most poart have nothing bad to say....but, switching over to the X1playform and paying for all the extra channels, I now pay more for less. HBO and Starz both have 3D content with their paid subscription but on the X1 playform they have not figured out how to bring the 3D content in there so I lost all that. Maybe a class action law suit would allow Comcast to speed up and figure out how to give me back what they took from me?

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Brian

July 7th, 2015 Spring Lake, NJ

Comcast has gotten consistently worse over the past year or so. Seems every time there is an increase in my bill, there is a decrease in quality of service. The cable TV signal is awful, with audio cutting out briefly several times per 1/2 hour show, sometimes with picture freeze / pixelation. Customer service is no better. On one call, I was told the person who knew the answer to my question just walked out, and my "helper" couldn't find him - and she didn't even know what I was talking about (I was asking about router settings for wi-fi) Other times I was just jerked around with various versions of "reboot your equipment" none of which solved the actual problem. If FIOS was available in my area, I'd drop Comcast immediately. They. Are. AWFUL.

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Michael Dey Rhodes

July 7th, 2015 Harbor Beach, MI

Their Customer Service is so bad and it take forever to correct a problem they caused I rather be run over by a car..

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Brian Sackrider

July 6th, 2015 Southfield, MI

They shut me off becaused i complained about my internet speed and i am blind and i told them they could not shut me off because it is a ada issue

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Estelle Cartagena

July 6th, 2015 Deep River, CT

I am not happy with Comcast at all ...My bill was 119 a month and now after a year it's 127 and when the contract is up it will be more ... I don't think it's fair that I only watch 5 ch and have to pay for the one's I don't watch ... and I have to stay with them until it's up or I will have to pay to get out ... I don't trust them anymore and after my contract is up I'm looking around for someone that will be fair in price .. I feel ripped off.

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Kenny

July 6th, 2015 Leola, PA

Way overpriced, they offer bonus to new customers but shit on us who have had 25 yrs with them. Finally got Dish and love it. Only reason I still have anything to do with Comcast is internet, anything else in our area sucks.

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Jeff

July 6th, 2015 Curwensville, PA

Each time I've had Comcast the experience gets worse. Called on Feb 22, 2015 to suspended service, it just kept right on rolling. A Comcast person was going to come to my house to pick up equipment since due to a health problem or could not drive. I'm still toting the equipment around, and charges keep adding up. I trust this company as much as a Brian Williams news report. Oh, same company. Sad part is they deliver a nice package of entertainment, everything else frankly sucks.

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Kevin Harrison

July 6th, 2015 Indianapolis, IN

Worst ever on customer service, rate hikes, and equipment. I would not have them again if they gave me ten years free.

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Izetta Buist

July 6th, 2015 Charleston, SC

I'm sorry but comcast has THE worst customer service people...and they bought out the area where I stay so comcast is the ONLY service we can get! Which is so unfair! And The service is WAY too high!!! Had triple play, I wanted to down grade they said I couldn't I had to move heaven and earth to get double play!!!...It shouldn't be that hard to change service if your a paying customer!!!

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Mary

July 6th, 2015 Nashville, TN

I am pretty happy with Comcast. After many, calls I got my fee down to a reasonable rate for cable, phone and Internet. I will be staying with Comcast for the foreseeable future.

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Jim Miller

July 6th, 2015 Gettysburg, PA

We pay $277 a month for the package deal (TV, Internet, Phone)... When we started it, it was under $100........ I'm very disappointed in the price going up & Up....... I could be making payments on a nice Harley with what they jacked the price up to for the package deal...... DISH, hear I come.

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David Johnson

July 6th, 2015 District Heights, MD

This is my first time and last time having a account with Comcast. After calling and having a tech come out change the router, install a antenna my service became worst. Signals breaks up on TV, picture freezes and internet connection continuously drops all day. By far the worst service I ever had.

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JohnB

June 30th, 2015 Walnut Creek, CA

1- Their speed varies widely and what they market and get you for, usually is not what they deliver! Check it for yourself and you see what I mean! 2- They are master in jacking up the price. They cut down on your service and make you buy additional products from them, for additional cost of course! 3- They are master of Hidden costs! Never give your credit card number or make automated payment. They charge you anything they want! Do not trust them! 4- Their customer service is non-existing! They outsource it to who knows where. They are able to give you run a round for hours! The automated system is a disaster. If cannot get your stuff done in the first 10 min, let go! Value your time. Disconnect it and then let them come after you! 5- They are very good in not returning the rest of your money when you terminate them! Be very careful!

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Michael Clark

June 30th, 2015 Springfield, IL

I use Comcast only for broadband; I work 2 full time jobs and am not home enough to justify having cable or phone service through them or anyone. Broadband itself has gone up to $95 a month, and since nobody else is available, I stick with Comcast. DSL is nowhere near as fast, either.

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Sonya

June 26th, 2015 Dallas, GA

They have capped my internet usage with no real explanation and then want to charge extra for everything I go over! When I asked if I could change my package (after complaining about the change with no results) I was not only told no but then told how I was supposed to use my internet!!!! The only reason I haven't moved is because I am in an area with no other choices. Otherwise I would have been long gone and I'm sure that they know that as well.

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carol gorske

June 25th, 2015 Troy, MI

I've been with Comcast the longest and why you ask?? Well its because their the Best in all areas-- I am glad to be a Comcast Customer I would ask only thing from them--please Comcast allow the phone service to block more than just the 25 numbers now in effect--there should be no limit on that. I have recommended you to 7 people 6 love you too--

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Bily

June 25th, 2015 Sacramento, CA

At first all was good- now not so much- my once $79.00 service plan in now $221.00 and I have changed nothing. I am now looking for a more price efficent service- $221.00 is way to much to pay for basic tv and internet..

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tom

June 24th, 2015 Auburn, WA

every time I walk into Walmart I get hit with the Xfinity team wanting to sign me up. They tell me i can have it all for $60.00 less then what I am paying now, plus the security pkg. I tell them what I have and how much I pay and they say I am paying to much for to little. Then I tell them I have been with Comcast almost 10 years.. they tell me they can only help with an upgrade but since I have it all...... .I called Comcast to try to negotiate a pkg and they tell me for $70.00 more per month, some of the stuff I already have "would be free" and would get a dvr? 10 years I have 1 digital box, no DVR, no HBO, no SHOTIME, no CINAMAX, no sport pkg.,all for just under $200 a month. If I told my loyal long time customers who spend thousands a year with me I was charging them more then people that have never spent a dime with me because they are "new customers" how long would they stay with me.

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Greg

June 23rd, 2015 Elkhart, IN

I have always had pretty good service. The changes that are being made are small but I notice them. I had a great package at one time, after talking to a customer rep I came away with a lot less service and hardly any savings. I tried to get domestic help but could not. I think a supervisor was hitting a signal in the phone to get the lady to hurry up and get on to the next customer. This post just ran out of room. Comcast you suck !

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K.Mitchell

June 23rd, 2015 Philadelphia, PA

I am so disappointed in comcast! Every month its seems like my bill is getting higher! And the same shows are played over& over!!!!

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marsha bishop

June 22nd, 2015 Saugus, MA

I am a senior on fixed income, have basic cable and internet, thats it and I cant afford it anymore. 3 people in my complex had o shut their cable down, how sad is that? you need to revamp the system and maybe have us select what stations we want and pay accordingly

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Elizabeth Stewart Gandy

June 19th, 2015 Decatur, IL

Poor service and Ive gone through five modems and they say the signal is fine and its not..... The equipment is cheap and the prices keep going up and the internet connection is poor and disapointing, I dont reccommend them

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Rosie Payne

June 19th, 2015 Jackson, MS

I'm really not pleased with what I'm paying and the service I'm getting. I'm seriously thinking about changing.

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Sherry Yeagley Kaas

June 17th, 2015 Pottstown, PA

Way to expensive...but what is a person to do. Truthfully thinking of dropping cable and just using internet and Roku.. Never answer my house phone so I don't care if I lose that. If I can teach my husband how to use the Roku I will be just using their internet

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David Bell

June 16th, 2015 East Brunswick, NJ

I will dump them ASAP. I am locked into them as they are all that is available to me where I reside presently. I could go on & on about their shortcomings, but many many others beat me to it. Comcast sucks overall..