Name: Comcast Xfinity TV
Rating: 2.3

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Sade Makinde

The service was horrible, you are set up on a rate and a year later, your rate doubles without notification. I was told the initial rate was to woo me.

5 years ago

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Dave Chandu The Bronx, NY

Every several minutes I see a frozen picture and no sound despite being told I am paying for a gigabit per second connection which I seriously doubt it is

6 years ago

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Michael Mason Smyrna, DE

Terrible customer service. Wtf I wish I could give no stars. It’s a shame that I have to fight to get my service installed. Going on three weeks since my initial appointment. If you live in an area with other options available. Go with someone else

6 years ago

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Ciprian Lucut Troy, MI

NEVER AGAIN!!! Please go an check other providers if possible... I am not getting my money back - they can take what is mine and there is no way I can get it back - after three phone calls. There is no way to get to supervisor, and I bet that even though you get through the result is the same. Shame on them!!!

6 years ago

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Derrick Martinez South Jordan, UT

Comcast is by far the best television provider. That does not mean Comcast is great. Overall costumer service is okay, while boxes break down more then they should.

6 years ago

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Jack Hanning Dacula, GA

Oh my god! I discovered I’ve been overcharged for their equipment rental fees. The brain dead lady on the phone opened a ticket. Good so far. Then she said that I’d be called on Monday December 25th.... She didn’t even get why that was stupid. Like it’s any other day of the year! What the heck? Seriously! WHAT THE ABSOLUTE HECK!

6 years ago

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Andy Fort Lauderdale, FL

I was scammed by them, I started service a year ago and was supposed to receive a$100 gift card. I was told since i upgraded my service within 90 days I was no longer entitled to the gift card . I was assured before upgrading, that it would not impact me getting the card. Liars and scammers

6 years ago

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Hayley Lambdin Orem, UT

My dad used Comcast in high school and I really liked their On Demand section but I don't know if I would ever use their service again due to Netflix, Amazon, and Hulu.

6 years ago

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Gary Mayer South Jordan, UT

great product. Have been a customer for 14 years. I love not having to clean snow out of a dish attached to my house.

6 years ago

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Lauren

Worst company ever! I have never seen so many negative reviews for 1 company yet they still keep up their ways. They don't care about the customer at all. They all lie a d cheat you out of money and service. Do anything to avoid ever signing up with them. If enough people stand together we can get this company bankrupt!!

6 years ago

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jamie ingle

Worst customer service people ( LIARS) get anything they promise on a recorded line THEY will NOT document your account like promised. Their supervisors can DO nothing but make excuses and not return calls WAIT for one they wont ever call back... 30 days money back will be used here BYE BYE

6 years ago

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Diane C. Christofferson

I am giving a rating of O for customer service. Every single person I talk with over-seas have not been able to help me with "closed captioning" issues. I can't believe that comcast xfinity doesn't care if customers are not getting good customer service! I would not recommend comcast xfinity TV to anyone.

6 years ago

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Jay Spring, TX

Comcast phone service is unreliable and chat service can rarely help. Always requires a technician to be sent. Comcast is not focused on non-business consumers, only business. They should sell off their consumer business to someone that will focus on people.

6 years ago

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slim

recording sports is a total joke. You have to add an extra 1.5 hours just to be safe. The DVR has no idea what to do when things go to overtime even when it is set to automatically extend. Xfinity is FAR WORSE than Directv or Dish for recording and not just sports, the DVR loves to cut off before the last minute of the programs

7 years ago

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Gabrielle Grimmer Provo, UT

Comcast just "upgraded" certain channels that used to be standard; in other words, I now have to pay an extra $10/month for channels I used to be getting for free. Not happy >:(

7 years ago

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Valerie Ypsilanti, MI

you can only get an English speaking person if they want to sell you. Customer service is always a person from India. Annoying enough but their bait and switch is HORRIBLE. They offer you a price and the their next sentence, but it's no longer available, huh?

8 years ago

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John O'Donnell Fruitland Park, FL

Been a customer since 1999...Comcast SUCKS...Their Prices STINK...Their customer service is non-existent....Their Cable skips all the time, and the voice NEVER matches the picture. They are a monopoly, however, and can do and charge whatever they want to. If I could, I would rate them a MINUS 10. DO NOT select Comcast as your provider.

8 years ago

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Charles Colyer Lafayette, CO

X1 is the worst, our phones, internet, TV are alway down. Or you can't change the channel on TV. I think last week we were down a total of 8 hours, but will we see a credit? NOT!

8 years ago

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Michael Thurston Washington, DC

My experience with Comcast will have me FOREVER staying away from them. I prefer over the air, regular antenna TV before I will use another Comcast product. I, and my family and friends, have had such hardship with Comcast that they are dead in our family. They will forever rate a "0".

8 years ago

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Pam Kitchen Lawrenceville, GA

The price kept going up. Having to pay for hd boxes when I have to have them to use the service. Charging for everything and then some. The price of cable is so outrageous no matter who you go with. I have the internet with Hulu and Netflix. $60.00 for all three and will never be a cable customer again.

8 years ago

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Carolyn Manteca, CA

I pay way too much and get very little. I've been complaining for 3 months that my internet is really slow and I pay for the very fastest they have, finally they send out a service guy and he finds nothing wrong so there ya go it's just bad service nothing else!

8 years ago

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Renida Pavia Taylor Lansing, MI

Comcast is terrible! They don't provide consistent delivery of service and when you call them, even when it's their equipment they charge you for repairing their crap.... and the price is outrageous. i'm looking now for an alternative.

8 years ago

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Dan East Brunswick, NJ

Confusing bills that constantly are changing. Basically forced to get a phone line or the price is higher! Hard to understand customer service reps. Will be looking to change providers when the contract is up.

8 years ago

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John Rockford, IL

The absolute worse company to deal with. Sneaky charges they don't tell you about, confusing packages they offer and down right lie about. Try and push the "Up button" and you get nowhere. Most people would be in jail for doing what they do.

8 years ago

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Robert Baird Leesburg, FL

Comcast has always been customer service deficient. The people that answer the phone most times have no idea what is going on. They have canceled service appointments without telling me. Then having to wait a couple days for another appointment. The prices change on their whim. Unfortunately they are a monopoly in this area so nowhere to go.

8 years ago Edited September 14, 2021

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Helen Gavoe Hattiesburg, MS

My first year was fine, then I did Movers Edge and nothing has been right since. Billing has been incorrect, I get a different story every time I call in. No two CSR's say the same thing. I lived on a fixed income and every dollar has a purpose. To call up and go thought BS about billing every month is stressful and time consuming.

8 years ago

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Sue Hartley-Bauhof Morrisville, PA

After my contract was up I called Comcast to down grade to a double play because I don't use the phone and Money problems make it hard to pay the bill. They said that I can't down grade once I have a triple play. I think that is horrible. I plan on moving soon and I will be going to Verizon if Comcast doesn't work with me.

8 years ago

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Barbara Beaird Shreveport, LA

"Thank you for choosing Comcast." I wouldn't willingly choose Comcast if THEY PAID ME. Their people are arrogant and uninformed and their so called service is a joke. They've earned their title of Worst Company in the World.

8 years ago

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Dave Weaver Buchanan, MI

Every time this pops up im going to remind everyone you wont return my calls. Thinking of organizing a boycott of your media. The customers cable money allowed you to be in that position, and you promply forget the customer is always right.

8 years ago

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marianne Streamwood, IL

i cant wait until my year ends with comcast they lied to me from the start and no one will help me when i call....they also sent me a letter saying my internet was upgraded and i think it is slower now than before...and my 80.00 a month bill went up to 220.00 nice way to keep customers

8 years ago

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larry patterson Murfreesboro, TN

They have the best internet ever but there to high on it 130 dollars for a dieing man is to high mthey haventhemworest couster mer support people ever me I. D fire the hell out of them I can , t tell umeverything they done to me we, d be here all night they suck,,, but they do have good stuff

8 years ago

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Jackie McGettigan Valparaiso, IN

I have comcast double play after 1 year my rate went up over 50.00. My internet is no better that when I had a DSL connection I swtiched because of issues with satellites loss of signal and various other problems. I hate comcast customer service. I am seriously thhink of pulling the plug on the TV

8 years ago

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Debbie McKaughan-Martin Mcminnville, OR

They are over priced for what you get. They suck you in with what you think is a good deal the when you want to down grade the lower package is higher than the current one you have. They monopolize areas so you have to get their internet. Would never have bough my home had I known this. They are a rip off. Would NEVER NEVER recommend to anyone.

8 years ago

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Bob Bintliff Saint Augustine, FL

I no longer watch TV at all because of Comcast. I would rather have no TV than Comcast TV. They always charge much more than what they say. Comcast charged me rent on my own equipment. They charged me for services I did not sign up for or want. They use trickery and deceit on promotions. Comcast customer service is terrible. I HATE Comcast.

8 years ago

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Peggy Lott Cisko Miami, FL

It's a darn shame we pay almost $150 a month or more for our internet or cable service and are phone and it's a shame that I can't even watch a full football game of full newscast or even a movie anymore they say they're updating updating and updating what were the hell is the update at stop messing around with our money and get your s*** together

8 years ago

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Thomas Lettrich New Kensington, PA

Overall my experience has been great!!! I gave it a 9 because sometimes the wifi is a little slow. Other than that, love the service

8 years ago

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Jo Thomas Villa Park, IL

comcast may say they honor their so called price lock guarrantee but since i signed up for it my cable bill has gone up every month after the first month. this has happened everytime comcast guarrantees any kind of price. if it is for one year you should get the same price for one whole year, NOT ONE MONTH!

8 years ago

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Patricia Gatlin Cape Coral, FL

run, far far away from these people...had them 25 yrs..left them and was still stupid enough to go back...they cut off service to my home w/o notice ...had it for my hubby who is crippled,and they didn't like me saying I would not pay them $500.00 when I had contracts for $109....

8 years ago

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RICHARD CRITES Halethorpe, MD

THE PRICE THEY TELL IS NOT WHAT YOU BILL IS WENT IT COMES CALL THEM UP AND ALL YOU GET IS A RUN AROUND I HAVE HAD THEM FOR 26 YEARS YOU DO NOT CARE ABOUT THAT COMCAST SUCKS BIG TIME GOING TO CALL TV A HAVE THEM TO LOOK INTO COMCAST

8 years ago

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amanda Middletown, NJ

i got a two year contract and after one year the price changed more them i was told in which i wasnt told the price would change after a year. Service is always interrupted. boxes have to be reset everyday. internet goes out at times.

8 years ago

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Vonda Logansport, IN

If you have a problem, you have to talk to so many different people. Start over every time and they don't really care how much trouble they are causing you. Never did get the credits I was suppose to. Wish we had better costumer service and they fixed the problem before you had to call back everyday!

8 years ago

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Eadie Colonia, NJ

I had intermittent Internet for 2 months. I have had 3 techs to the house and endless phone calls to support in the Phillipines. Finally, today, they discovered the problem. It was another house (91 Woodbridge Ave) when the main box is located. If I had a choice, I would get rid of it! Worst customer service ever!

8 years ago

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Carol Poirier Granby, MA

They are horrible. They do not correct the problem the first time and have to keep coming back out. I still have problems and I am just tired of calling them. I can't deal with it anymore. Service has gone down hill since cable started many years ago. I really wish there was some good competition.

8 years ago

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Nancy Cardwell Weiss Sanford, NC

i feel u need to have package's that, people who r on ssi, or low income,,u charge so so much!!! if u could lower your price's then i could may-b get tv 4 my g-son an daughter,,an pay monthly,, but i have checked an u r to expensive!!

8 years ago

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L Wms South Hill, VA

My internet service with them is fair.But the cable tv is lousy worst I ever had. They took my most watched stations away after three years and told me I was getting stations I wasn;t paying for. I have to pay more to get them back. No movie chanels at all'

8 years ago

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roodlyne pierre Fort Lauderdale, FL

The worst customer service in the world (universe). when you talk to them on the phone, one"s telling you one thing and the other telling you something way different when you them call back. They'll tell oh yeah you can definitely do this, I'll but a note for you and you call after they tell oh no we cant do that...... they are full of it!

8 years ago

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Georgeanne Hardesty West Lafayette, IN

Poor customer loyality. They just don't care. Foriegn customer serivice reps adds to the difficultly with poor language skills and script in hand. Outages at all times and days, again they don't care. If there was another good option, I would go to them. YEARS of frustration.

8 years ago

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Mary Westville, NJ

I think comcast should let the customer decide what channels they want, and lower the price all people cannot afford 145.00 a month for triple play.And customers should not have to pay for a service call it should be included in the over priced monthly charge, I wish I could get Verizon FIOS in my area

8 years ago

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David Johnson District Heights, MD

This is my first time and last time having a account with Comcast. After calling and having a tech come out change the router, install a antenna my service became worst. Signals breaks up on TV, picture freezes and internet connection continuously drops all day. By far the worst service I ever had.

8 years ago

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Bily Sacramento, CA

At first all was good- now not so much- my once $79.00 service plan in now $221.00 and I have changed nothing. I am now looking for a more price efficent service- $221.00 is way to much to pay for basic tv and internet..

8 years ago