Name: Comcast Xfinity TV
Rating: 2.3

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Eve DellaValle McMinnville, OR

I can no longer receive emails on my computer even though I have a Comcast.net email address. Very frustrating that only rich people who can afford to buy a new computer can view and receive emails with Comcast. I have been a Comcast customer for 14 years and the frustration with Comcast and there silly policies has reached the breaking point. Today I start looking into other options for TV, phone, and Internet.

5 years ago

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Dee Drew

I only used this company for a few months. I think it is on the par with the others I have used. The price is not as good as RCA. The customer service so far is quite good.

6 years ago

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Ron And Kathleen Galati Sandy, UT

I love everything about Comcast/Xfinity except the price. It's a lot more than I would like to pay but I'm retired and this is my only source of entertainment so...

6 years ago

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Elsa Obando Washington, NJ

Comcast Xfinity is the most is accompany have the worse service ever. They have been me charming double bill and they said there is and extra charge for the beginning of the new year. Sure that is the most stupid excuse I have ever known. The costumer service is terrible bad. They don't know how to help you and just told me. If you want we can cancel the service. and done.

6 years ago

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Pat Randolph, MA

Just called and spoken with Lindsey she is not a very pleasant person, asked to speak to a manager Brianna came on the phone and she is worst than Lindsey. they can take the service off I will be going to Verizon, Don't know why I had choose Xfinity in the first place. Some of the customer service agent and managers are very rude and disrespectful. Just remember that XFINITY CUSTOMERS make it possible for you guest to have a pay check. This will be the first and last time using XFINITY! Very upset customer.

6 years ago

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Natasha Salt Lake City, UT

I like that you don't have to worry about the weather interrupting your shows like you do with other companies, but the price isn't really worth it. There is better out there.

6 years ago

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Donovan Rash Camp Hill, PA

I've experienced poor service (as in Internet and cable), poor customer service (we asked for comcast to reset out Internet connection and they sent us a link to reset our account password). Several times they told us that the due date for our bill was such and such time and would then turn around and disconnect our Internet and cable well before the marked date. Comcast does not care.

6 years ago

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Stephanie Spring, TX

Bad service. Paper bill every other month with not enough time to pay before they cut off service. Then they charge late and reconnect FEES on top of their exorbitant monthly charges. Service goes out all the time, even during World Series! Nasty customer service agents on top of bad programming. I should not have to pay for ESPN and all spanish channels in some bullcrap bundle package. Same crappy movie on three different channels at the same time is their programming schedule. Movies from 100 years ago no one wants to watch. Crap service, crap programming and extortion prices and fees.

6 years ago

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Sandy Sutton Spanish Fork, UT

Been with Comcast for many years and it just keeps getting better. I can call and quickly get answers if I have questions.

6 years ago

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Andrew Hughes

Service has frequent outages and unreliable speed. When we required a technician come out to fix a problem they stood us up 3 consecutive times claiming that they had showed up and the problem was fixed when they never showed up and the problem wasn't fixed. If they weren't our only option we most certainly wouldn't have them but they are somehow allowed a monopoly. Unreliable service and technicians who won't even show up or lie that they did.

6 years ago

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Jennifer McDevitt Sicklerville, NJ

Comcast charges outrageous prices! How is it even legal that they change your bill without letting you know how much the increase will be? I also don't think it is ethical of a company to charge different people different prices. Can you establish set rates for cable? No because then you can't get people to pay $250-$300 a month. Soooooo ridiculous! Hey Comcast here is what will make you a great provider...set prices for example 100 channels is x amount, 150 channels is x amount add premium channels for x amount. Make your charges clear for your customers.

6 years ago

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Julie Ireland

What a nightmare. My phone seldom works, TV seldom works. The billing is horrific. I got the $99. package, but my bill is $160. a month. They lied about the $99.REALLY??? They charge me for movies I never watch, for sports channels I don't want. They make it up as they go along. I am on the phone with them once a week, usually crying. Trying to get a human on the line is so hard. Also the bill changes a little bit every month?

6 years ago

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Nash

Worst customer service, specially since it is not in USA, and billing issues are never resolved. They keep on changing their 24 month agreement and reducing service but increasing bills and when asked to cancel you will have to pay cancelling fee. Their advisement moving made easy is just crap, when you move they close your account start new account 24 months agreement starts again and of course they can never transfer your phone number.

6 years ago

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Theda Berdeaux

Beware! Comcast has the Inability to Listen to Customers -- especially when the customer ask for the service to be disconnected! I asked for this mediocre Comcast Cable Service to be disconnected and it took them three months---count them: THREE MONTHS to do so. Who was responsible for the bill for these three months of having something that I did not want? You guessed it. I am. Don't bother with this cable service that has nothing to offer and doesn't listen to customers. Total waste of time and money!

6 years ago

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Doyal Stewart Salt Lake City, UT

I had Comcast a long time and really liked it. The price was good for what we had, and there was a large selection to choose from. I would recommend them for a cable service if that is what you are looking for.

6 years ago

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Hannah Elliott Mona, UT

I once was involved in a Comcast scam. Still not 100% sure what happened but our internet was down so we called Comcast. Somehow the call got intercepted and they wanted our credit card information and probably would have asked for our Social Security numbers if we had stayed on the line. Long story short, it was a real pain and Comcast could have been more sympathetic.

6 years ago

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Jim Boice

Billing is a pain they say something is included and you get billed for it anyway. The internet is great when it works I've had it for a mouth it's been down at least once a week. Costumer service over the phone is a joke!

7 years ago

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Sandra Walther

My comcast tv/internet line was cut by construction Workers a week ago. Upon calling Comcast for repair they gave me a repair date of 10 days out. I have talked to several agents to no avail and had one of them give me a false date to which no one showed up. They still can't repair any sooner than 10 days. I have never experienced anything so ridiculous in my life!!! I would never recommend Comcast/Xfinity to anyone!

7 years ago

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Steve Kinslow Parker, CO

As a "valued XFINITY customer" i was sent an offer for a new upgrade promotion. I called and was pitched a clever bait-and-switch. I called within the offer period mentioned in the letter but was told the offer was no longer available; however, there was a more expensive plan with fewer benefits I could have. I hate being played. Time to explore other options.

7 years ago

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Judith A Stouffer Ashburn, VA

When I complained that my xfinity TV screen freezes daily, goes down weekly, picks which shows it wants to record, arbitrairly cuts off recordings unrelated to outages, I was told I'm a 'heavy user' and I'm 'over-taxing' the system.'. Automatically extending recordings of sports events doesn't work. However, if I spent $30/mo more than the $150.00 I pay monthly (with zero premium channels), that could help.

7 years ago

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Rochelle

Comcast have the worst service ever I have been waiting for almost a month for service and everyone keeps giving me the run around! I will be contacting the FCC. I did my part and paid what I need to pay. They quickly took my money but are taking their time on my service. I never experience anything ever like this in my entire life. I just don't understand why Its taking so long and why the employees I've talked to are telling me different reasons on why it's not done yet. This is ridiculous!!

8 years ago

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Kathleen Goodwin Greeneville, TN

Price is never the same, no logical explanation for any increase, just double talk. Customer service, if they speak English?, is never a good experience. Often, if you ask for a supervisor, you get disconnected, on purpose of course. If you ask for someone in the U.S. you get asked to hold, then get disconnected. There are no bargains, no deals, and very poor service.

8 years ago

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Tony Nelson Seattle, WA

well ive been w/this company since 1979,and they went from good to totally idiotic,got my bill well over $200 last month went to theyre outlet an their rep oh heres a pkg for around $180 good for 2 yrs well my bill came and guess what $214 ,said to them hard to afford for a social security check ?!?!?!?!seems to me like they really dont G.A.S. going to their outlet again if i cant get SOME results that are acceptable,im looking elsewhere,im sure they wont miss my$180 a month the way their acting anyway !!!! since they mADE US GET A NEW CABLE BOX NOTHING WORKS RIGHT,LIP SYNC is a totale joke

8 years ago

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Dave Upper Marlboro, MD

if comcast is so inexpensive... WHY AM I SCREWED TO PAY $150 A MONTH... I hate comcast because it is way to much every month for garbage tv... I get over a 100 stations and there is still nothing on... then every time i call in with an issue I HAVE TO SPEAK TO A MACHINE... You would think with as much money we pay you, you could hire people that UNDERSTAND AND SPEAK ENGLISH TO HELP US. I WANT A LOWER BILL!!!

8 years ago

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Melissa Texas City, TX

Nope, I can't give Comcast/Xfinity a good review. My bill has now gone up to $212.35,,,the only prime channel i have is HBO and it sucks. So, I am going NO Cable No Nothing for a while. Just need to sit back and research for some time...can't afford this anymore. So...that is it...not going into the long drawn out discussion of all the issues I have had..so,,,,

8 years ago

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Ms Taylor Panama City, FL

I've had comcast for the past few yr's and I'm sure I call them every month. There aren't really anything on the cable channels to watch, and my bill continues to go up every month. I've got the so called contract, and while they always try to hold me to it. I have to remind them every month, that I'm tired of not having good channels to watch, others on my phone, and my internet constantly getting kicked offline... I would NOT recommend their service to anyone I know

8 years ago

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lou Jersey City, NJ

I've been with Comcast for many years. I had gotten the terrible play as advertise $89.99 for 2 years and now I'm paying $141.15 a month. It hasn't been 2 years and I don't even have any movie channels! I'm very disappointed. And to top that the internet runs slow and its suppose to be fast? Oh YEA! I was told if I want to cancel I would have to pay $200.00 REALLY??

8 years ago

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Sharon Carpenter Corvallis, OR

Starting out 3 years ago I was very happy with the service and the rate I was paying. $108.00 for 2 years with the middle package. NOW I pay $128.00 for basic. Rates keep going up for less programing. I am retried and on a fixed income...You may not need my little amount each month but I do!! Soon as I can I will be going to Dish Net. So much I could say....but wont. You really don't give a rip about your "loyal" customers.

8 years ago

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D. Kempa Roseville, MI

Every month my bill goes up......when you call Comcast, your on the phone for almost an hour. Most of the time I can't even understand the person I'm talking to, very aggravating...They over-charge the customers & don't offer a credit. Even if your a long time customer, you don't get any deals. I will be shopping around for a different company. They charged me for years for items I didn't have.....No credit on my bill.......WRONG

8 years ago

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Nancy Boland Saint Augustine, FL

I had called to downgrade services and after one month they re-added a sports package for $122, charged $53.95 for internet PLUS another $46 for extra speed, still can't DVR more than 2 programs at a time (but is what they are offering new customers), stuff ALWAYS breaking down or freezing, spending HOURS on the phone, takes 10 days to get someone there....and my cost went from $268 to $362....THE WORST COMPANY EVER!!!!! I even wrote a letter to Headquarters and finally received a tepid "valued customer" email 3 WEEKS LATER!!!!!

8 years ago

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Jeffryn Norwood Miami, FL

BEWARE! Last year they cost me $5,000 in losses. They didn't have their equipment grounded properely and EVERY PIECE OF EQUIPMENT I HAD HOOKED UP TO COMCAST EQUIPMENT was completely fried. 2 TV, 2 Media Boxes, 1 32 Terabyte media Server and a Router and 2 extenders. BEWARE! Buy a PS4 and get Vue or use a HD Antenna and a good media player. BEWARE! Should change their name to Scumcast!

8 years ago

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John Gresham, OR

The've forgotten they are in a service industry as their customer service is lacking! My converter was freezing up every couple days forcing me to unplug it and recycle the memory. I talked with Comcast several times and even went in to exchange the converter for their new model the X1, but was told I didn't qualify to have one??? I just the $150 I was paying per month for my internet and video service wasn't enough for them. Fine now I'm qualified to have their service at all. Satellite give me more for less!

8 years ago

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CarmenSajdera Johnny Moreno Hammond, IN

Comcast tricked me. I am on a contract and my Bill is never the same monthly. It RISES and RISES! They over charge for everything and the Fees are Ridiculous! I have called so many times and its worthless, The workers seem to be nice but Its just to damn Expensive.. (and I have a combo deal,, Buts its not a deal) I will be leaving when this contract is up! P.S. And my boxes freeze all the time in every room.

8 years ago

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Nancy Boland Saint Augustine, FL

You have to wait on the phone for over an hour for anyone to respond (and then get the wrong answer); they promise to show up and then never do; and they are exceedingly expensive. After 7 years I have switched over to Direct TV and AT&T and my bill has been cut in almost half. I even wrote a letter to Corporate Headquarters and have given up waiting for a response. Comcast is HORRIBLE from start to end!!!!

8 years ago

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Jim Coatesville, PA

Guess I was lucky that I never had a problem with the service. My main objection was their pricing. The bill went up every month. You call and they manage to find you a better deal but when they quote you the base price without the extra charges. The last time I called they said my only option was to start cancelling services. I got a much better deal with Verizon. $50 a month less and more channels. Price is locked in for 2 years. We'll see how it goes.

8 years ago

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Joel Dean Tyrone, PA

I just got off the phone after an hour and not one thing is resolved. Same issue with the bill as last month. The 3rd person I was transferred to said she was in the wrong area but would get me to the right place. Guess what the right place is having computer problems and I can call back in an hour and start the whole process over again. How many hours of my life is Comcast worth? If I had an option I wouldn't have to continue to go through this month after month.

8 years ago

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John Portland, OR

Comcast is always telling us what a value their service is for us, but paying for more "services" than I want makes it not so much of a value. I just switched to a someone else for less than half what I was paying with better reception. My new internet gets installed next week and I don't have to wonder if I'll have service today or not. I also don't have to worry about reseting my converter every other day when I don't get video. And last but not least I won't have to deal the the horrible customer service that Comcast offers at a cost if they have to come to your home.

8 years ago

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Jim Elmwood Park, IL

My internet service is terrible probably worse then it was 10 years ago. Way too much money for terrible service as well. Tech came out to diagnose internet issue told me the original installer set it up wrong and I was charged for the service call! Told I would receive a discount during the 6 weeks I had nearly zero service and still haven't seen it! Even now that it's better still less than adequate, very slow! I'm afraid to call because I'll get charged again!

8 years ago

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Shawn Stafford, VA

When they came here they offered me a really great deal and i signed up and for the first year it was great and then the 2nd year my bill has nothing but sky rocket threw the roof. Every part of my bill has went up so badly that now i am thinking it's time to start looking for another company to provide me services . When i have called all i get is the run around or the call get disconnected or dropped. My bill went from 129.00 to over 200.00 and i find it no longer worth it..

8 years ago

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Onc Vnv Florence, AL

frequent short term outages. far too many junk channels. i pay for service to 3 rooms, but it requires renting separate converts for each room, to get all channels. prices are too high. it's all unregulated greed, from a monopoly. and now, i understand we'll soon be billed extra, for exceeding data limits with internet service. just thieves, taking advantage of a monopoly.

8 years ago

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Carmen Walker Fort Myers, FL

I'd give anything to have Century back. The Board of Directors where I live made the decision who I would have for cable and internet. Never lost service with Century Link like I do with Comcast. I don't get refunded for lost service, my charge for Comcast is on my monthly statement from the country club I belong to. Service is bad, wifi interent is slower then Century Link. Most dis-satisfied. Had no say in who I had unless I wanted to pay for Comcast and Century Link.

8 years ago

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Janet Knoxville, TN

Comcast used to be good but since we can't call our local number, not so much....our cable goes down at least 2 times a day...early in the am and then around 5-5:30 pm...This is America and when you call the 800 number, you get someone who can barely speak any English and never mind trying to understand what they say to you...If you say something they don't want to hear, they hang up on you...And those cable converter boxes that you were forced into getting were suppose to be free but now you have to pay for them...have to have them or I can't watch tv in a different room....

8 years ago

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Steve Renzo Rockwood, TN

Internet weak and slow, TV goes out at least 2-3 times a day. Phone works periodically at best. Crazy poor customer service. Installation crew made huge mess and caused damage to house. Comcast's excuse, "they are sub contractors, we're not responsible." Yet the cost goes up and up and up while service does down, down, down. I wish there was someone else to use.

8 years ago

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Don Singleton, Ph.D. l Salisbury, MD

Comcast sucks big, big, big time. Servuice that didn't work--wasted part of three days goetting that fixed. Bait switch advertising, still working on getting that fixed. Lots of channels with nothing but crap on them. Lousy lousy lousy. On a scale of 1piss poor to ten excellent---minus 5 piss piss piss piss piss poor. But then who ever expected monopolies to to do anything but try to rip you off.

8 years ago

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Dianne Danielson Portland, OR

It's toooooo expensive, esp for those of us who are on fixed incomes. They should come up with a special package or rate for those on fixed incomes. I thought there were laws against monopolies, and that's what Comcast is, a monopoly. Where I live we have no other choice, so we're stuck with Comcast. The customer service is horrible. They keep raising their rates, making it hard for those on low incomes. On a scale of one to ten, ten being the best I rate it 0000!!!

8 years ago

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Debbie Belmont, MI

I have lost service several times in the last month, the modem will start blinking and I lose phone and internet and sometimes tv. I think I should get compensation for that! Your prices are way too high. You charge my 92 yr old mom 120.00 a month for expanded basic and phone and my "low income" son 34.00 a month for the plain basic which has gone up from 17.00 a month in 3 years. You should be ashamed for charging those high prices! I am shopping around now for better service!

8 years ago

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Gillian Hunter Middletown, CT

I signed up for the triple play for 89.99 plus tax and equipment rental. I was locked in for 2 yrs. after the first year my bill jumped up to 150.00 a month. When I called and asked why they said it was for 1 year only and the rep should have told me that. SERIOUSLY!! I call that fraud and false advertising. If I could change carriers I would in a heartbeat. Their prices are high, their services are sub par and they do nothing to keep their long time customers happy. They rip off good customers. I would never recommend them o anyone.

8 years ago

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Dann Patterson Paducah, KY

Comcast in Paducah is way below par. Since I've had them (no other choice), I've had nothing but trouble. Repair guys are really nice but they can only work with tools they are given which is lacking. Go to the Comcast office -- Good luck. There is always a long line waiting for service and customers are already MAD when they walk through the door. Staff are incompetent and it is painfully obvious they don't care.

8 years ago

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Nancy Tacoma, WA

I've had a terrible time with Comcast. I spent hours on the phone and when I asked to speak to a supervisor, I was told numerous times, "I am looking," which led me to believe that there was no supervisor on site. Eventually I spoke to a nice lady in the Phillapines who promised me a discount. I'm waiting and hopeful. I am also a senior widow on a fixed income and think that the company is quite heartless. The recordings are terrible, especially when you have no internet and they tell you to go to the Internet for help. I do not want to call again.

8 years ago

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Bill Roderick Cotuit, MA

can not complain about the service.wish some channels could be added without changing to a different package..wifi is excellent..

8 years ago