As a result of Time Warner Cable®, Bright House Networks®, and Charter Communications® merging, Spectrum is available in forty-one states and serves over 25 million customers. Claiming to be one of America’s fastest growing TV, voice company, and internet service providers, Charter Spectrum attempts to provide high-quality service with superior entertainment and communication products.
Charter also claims that Spectrum TV offers more HD channels than any other provider. Customers can get instant access to thousands of On Demand shows and watch live TV anywhere in their home. Spectrum TV also allows customers to download their favorite movies and show onto their mobile devices with the Spectrum TV app.
Charter Spectrum has potential customers enter in their address to find out the exact services and rates for their location. While its residential services and rates will vary per location, Charter Spectrum does disclose the introductory prices for its packages.
Silver Double Play (Internet and TV Bundle)
Gold Double Play (Internet and TV Bundle)
With the Silver and Gold package, customers can watch premium channels without having to worry about paying a hefty fee.
Not only does Charter Spectrum offer cable TV services, but it also offers internet, home phone, mobile, and business services. As seen in the payment bundles and packages above, you can bundle a number of Charter Spectrum's services to help save on your monthly bill. Brief explanations of the additional services offered by Charter Spectrum can be found below.
Spectrum’s TV app gives customers full access to their TV lineup as well as up to 40,000 On Demand TV shows and movies on any mobile or connected device (including a smartphone, tablet, Roku, Xbox One, or a Samsung Smart TV). Spectrum users can watch their favorite shows, episodes, and movies anywhere — members can even use the app to program their DVR.
Customers can download the app to their phone and log in using their Spectrum.net email and password (signing in with the Spectrum username won’t work).
However, if a customer is at home and connected to a Spectrum authorized modem, the app will automatically authorize the username and password.
Along with bundles, cable television providers often use deals as a way to get new customers to sign up for their services. Charter Spectrum offers new customers a no-contact agreement as well as an offer to buy out any current contract for up to $500.
Unfortunately, these deals do not apply to all customers and a 12-month service commitment is standard for all other service packages provided at Charter Spectrum. Which deals or bundles are right for a specific customer can be confusing, but a customer service representative is always available to help on the Charter Spectrum website.
As rates of native Spanish speakers increase in the United States, the need for access to Spanish-speaking channels continues to rise. The Spectrum Mi Plan Latino TV and internet plan provides more than 130 channels with more than 75 of them in Spanish.
As with most companies in the industry, Charter Spectrum’s prices increase after a year of service. Before signing up for a plan, customers should ask how much they’ll be paying per month after the first 12 months. Initial lower prices is a common tactic in the industry and will only apply for a short amount of time. Customers should also ask about any other charges that might be added to their account — some companies will charge extra for the modem, DVR service, internet speeds, etc.
The top three complaints customers have about Charter Spectrum are unreliable service, price increases, and the company's subpar customer service. Many consumers mentioned the unreliable signal and felt that they were paying too much for the quality of service they were getting in recent Spectrum customer reviews. The price increases were another common complaint as customers felt that the prices were continually going up, but channels were being removed.
The majority of customer complaints found in Spectrum reviews are related to Charter Spectrum’s poor customer service. Consumers were not happy with the technicians or customer service representatives. There were mentions of being put on hold and never getting an answer, being hung up on during a call, being charged for things customers weren’t signed up for, waiting hours for a technician to come, and receiving faulty equipment.
Call our recommended rep over at Charter Spectrum below.
Mary A. Ivancic
They charge too much and are not customer friendly.
They lied about the service and after canceling service never got my money back guarante
basic good service just like it was when it was time warner cable
Ronald M Chadwick
price is good. too many hispanic stations. should have more better stations on low tier.
Super expensive, poor customer service and inconsistent (one CS rep promises something the other say you cannot get.
Because they are very outstanding with there company if you have a problem say they are right there plus I have enough channels to keep me busy for a long time plus when the weather is bad it' still on
Have a brand new smart tv and still fight to get them app to work. Plus local channel 9 freezes within a minute of turning it on and shuts the whole system down. I have basic internet and tv and still pay $80. Not happy. But stuck.
Expensive and poor reception. No senior discount
Norma J SHIRLEY
Their remote don't match up with the TV and the customer service person doesn't try to hard to help you. They just say to deal with it.
I have a modem. I do not have cable. Just a modem. My bill was raised to almost $100.00 month beginning March as bundled services. What are they bundling??? I live on Soc Security, can afford cable any more. Now I cant afford a modem.
The different charter departments do not talk to each other, for example I was missing too channels and was told I would have to upgrade to the spp package and was told there is not extra charge, When I called to change my package I was told it would cost another 49.99 to upgrade. Each dept does not talk to the other departments so yuou can never get a straight answer from anyone The only ones at charter who know what they are doing are the techs
I transferred service to my new home in May of 2017. Not only did the cost of my service go up (for the same services), they sent a technician that was unable to properly do the install (refused to drill holes to run the cable to the location I wanted the tv). He ran a cable from another outlet across a doorway (while telling me it was illegal for him to do so), and told me this would be temporary, that there would be a universal wireless box available in July. I called at the end of July and was told that there was a delay, and that the boxes would be available in August. So I called at the end of August.....guess what? NOT AVAILABLE! And they had no idea when or IF they would be. So I gave it some time, and called again today. The customer service rep told me they don't know anything about wireless boxes. And now they want to charge me $85.00 to come out and add the outlet that SHOULD have been done in May. AND....they say I've waited too long for them to do anything about adjusting the fee, because they can no longer access those installation records. This is BS. I'm looking for a better option.
I can see why Spectrum has the lowest score of all the TV Services. The DVR service is little more than a joke. If I worked for Spectrum, I would be ashamed of myself for putting out such a dreadfully inferior product. You cannot count on Spectrum to record your programs. One day, they are scheduled to record and the next, they are gone and you miss your program. Hard to imagine it being any worse.
Same problems as Time Warner. Terrible reception, picture gets pixelated regularly and it becomes unwatchable. Horrible DVR service. Often recorded programs are "unavailable". They have the nerve to charge nearly$200 per month and I don't even have any premium channels.
James Richard Werner
Is Spectrum paying you for your review? My bill has done nothing but increase since they took over Time Warner. Now they want another $11 a month for a second TV that I rarely watch. No thanks. I’m switching to satellite.
I would give a negative score if possible. With the monopoly, there is no other cable choice. The phone never worked, the internet always cut out and the DVRs are the worst in the business. Of course the price skyrocketed. The DVRs are constantly slow and constantly dying. They are designed to last less than a year and you loose all your settings and all material because they will not let you connect an external drive. I am keeping the internet and going back to Dish for the same amount each month. I will get my Hopper back!!!!!
Charter ads does not say what they offer. 39.99 for high speed internet and cable tv. it does not say what speed and what channels. Called to order and the sales person as much as possible try not to say anything in specific and does not bother to give you the details. . A worst sales practice, was thinking time warner was the worst in these type of things.. Spectrum is 2-3 times worst than Time warner. Hate to be their customer, but only cable provider and they know that there is no escape for customers
Service installed, worked for an hour. Left for vacation the next day. 2 weeks later I called to fix the service. Spectrum refuses to credit for the 2 weeks even though it was their equipment that was the problem.
Too bad I have to give them a star...The service is crap customer service sucks, they give these great deals to new customers then after a year the price gouging starts and continues every year while you don't get anything in return but more bad service. Then when existing customers want to get in on the deals they are told they cant because its only for new customers as if we don't matter to them...and we don't. Stay away from these people at all cost, I just wish we had FIOS in our area.
was scheduled for new installation between 5 and 6pm, no show, no call. called customer service and wanted to reschedule with no installation charge since I already lost work time to be there, waited on phone for 20 min until disconnected, no return call, I guess they don't want my business!
The worst service ever. Let me start by saying I had this same equipment back in 2000. Could you not update in the last 18 years. We moved to a neighborhood that Infinity didn't service, so we had no choice but to use spectrum. The DVR is crappy and the internet is slow as Christmas but we are suppose to be getting the highest speed they offer. This company needs serious upgrades. When I had Infinity I could record 4 shows at time and still watch other channels. My DVR was new and up to date on technology . It was user friendly and even had a remote that would light up in the dark. Now how cool is that. Just very unhappy that I went from fabulous equipment and service to the most out of date equipment out there. If you are reading this review DONT GET SPECTRUM. Unfortunately I had no other choice and if I would have known what I know now. I would have never bought a home that didn't offer Infinity.
Terrible customer service. Bill went up and called to get it fixed. They offered to take channels off for $13...really? I pay over $190 a month for TV and Internet. Although they have an intro deal for 29.99 plus another $40 for extra channels and that it for TV/Internet/Phone, I do not expect to get intro pricing. But I do not expect to get raped after being with them a year either. What kind of business model is this??? The would rather their customers leave after 12 months due to jacked prices rather than raising their prices to a reasonable amount to try and retain customers instead of churning them - especially if there are other options...well goodbye Spectrum!
Since Spectrum took over Brighthouse it has been one problem after another. This company is actually worse than Comcast. I called because on demand has not been working I was told that they are working on it. Weeks later still no on demand and when i contacted them again the restated that there are glitches in their system and they do not know when it will be remedied. They also raise the rates constantly and send me "special" offers but when I call they claim that I do not qualify. Grossly overpriced.
Spectrum has gone up again on their service. this is outrageous seniors on S.S. just cant paid what they demand. To get in touch with them is a half day work. Half the time the picture is so bad you can't watch T.V.
On Demand not working. I called and was told to try in a couple of days because they are “working on it” They have no problem charging me full price for half of what I pay for. Spectrum is the hugest rip off company. I hope they get their due and everyone cuts their cable with them
Should be 0 stars! Raised our rates over $50/month from Time Warner. I have tried to reduce our bill 3 times with no satisfaction. The customer service person told me the package we had with Time Warner cannot transfer over to Spectrum, would be at least another $70/month with a Spectrum package. Also seeing more problems with our internet and on demand. Having to reboot daily. I really miss Time Warner!
Spectrum Cable TV is a Fraud , A Scam and They Lie, Steal and Cheat. Long Story Decided to sign up with them because my direct tv didn't offer internet based on my area. Decided to sign up with Spectrum Con Artists since they promise to pay off your termination fee. After I got my final bill from Direct TV I sent them all they asked for and the termination fee was approved. I waited for weeks and finally got fed up so I called they told me yes it was their fault and they were sorry and will send out a check. A few more weeks went by and nada still, so I called again and they said again they were so sorry and they will have someone call me back that could deal with this. Again no call nada. At this point I am really frustrated so had my wife call to help and they told her email [email protected] amd swore someone would respond and still nada. Almost 10 months later I can believe the disregard like they dont give a shit. The audacity of this company. DO NOT SIGN UP WITH SPECTRUM if you think they will give you a dime. Now $400 in the whole with Direct TV and have a $200 bill with Spectrum TV every month. Spectrum makes me sick. Spectrum TV are thieves, scam artists, molesters of your wallet, dirt, slime, lower than life. Honestly Verizon Wireless and Direct TV are the two best companies out there. Do not fall for Spectrum Scam and Lies. Otherwise you will be so sorry you signed up with Spectrum Cable Television.
Been experiencing internet drops and outages since spectrum has taken the reigns. Never had any issues with TWC internet service. Being a student who takes online courses I'm forced to start shopping for internet providers cause spectrum has cost me time and money with the current issues I'm experiencing now that I never had before they took over.
The Buy Out program is a fraud. If you terminate from another company early and get a fine ,Charter says they will pay your fine if you submit a copy of the fine , last statement, and fill out their form. I took the information to their store and an employee of Charter faxed it to the Buy Out (Mystery Dept) that Clients can't have access to communicate with. You won't hear from them and you call client service and you will get a bunch of lies each time you call, different reason each time on the same document, it never got there, it's pending for a decision, not enough inf or send it in again. You Go back to the store and send the copy of bill with The Fine highlighted and the information sheet again and a Charter employee at store faxes again to the Mysterious Department. You wait. No reimbursement ever comes. You call client service several times and get the same story. It still never got there, its pending or send it in again. This is a Fraud to get you to open an Account and you will never get your Buy Back Money . Do Not believe them. They are Lying and have no intensional to Pay you..
Nabil F Soliman
The worst TV/Internet service. Price increase every 6 month. The monthly charges went up to $139.0 for internet speed 50, and less than 100 TV channels. I called to complain, and then blocked my telephone number, and used other telephone in order cancel the service. I DO NOT RECOMMEND SPECTRUM FOR NEW CUSTOMERS.
Spectrum has tons of service to offer but they start at $90-$99 per month then WHAM you get jacked up to $191 per month after the first year. They keep offering $99 and tell existing customers I can lower you to $169. They also added internet charges to my bill that I did not order. They do not care about the existing customer retention even when I said I would go to AT&T/Direct TV.
Charter is absolute trash. It NEVER works and it is a real hassle to get running again when it shuts down. Trust me, its better to pay more for a good provider than settle for this garbage. DO NOT GET CHARTER.
Always lose internet and have to reset modem/ router. Streaming services are always grainy and always need to refresh.
I give Spectrum one star. They have terrible customer service. We initially signed up for internet at the promised rate of $44.99/mo for one year. After less than 2 months we got a call offering a low rate to add a TV package that supposedly had "no strings attached". No contract and We were told we could try it for 30 days and cancel if we were not thrilled. We were not thrilled and when we called to cancel the TV they said they are now going to charge us $69.99 for our internet. We asked to talk to a supervisor and got the same unreasonable answer. So, because we tried out the "no strings attached" TV package we now have to pay an extra $25 a month for internet. Needless to say we will be switching internet providers!!! Do NOT FALL FOR THIS SCAM !
I went to pick up a modem from the store but didn’t want to wait 1+ hrs just to get a modem. So I called and asked to have one mailed. They said no problem. 2 weeks later I called again and they said they cancelled the shipment, and didn’t they know why. They said they would mail out a new one.Guess what happened again, another week went by and I called back. They said that it was mailed but no tracking number, which means it was not mailed. I asked them to resend it but they said they couldn’t. The system won’t let them. So I asked them to make an appointment at the store so I would not have to wait so long. They couldn’t find the number and told me to look them up! The numbers all route me back to them. Still no resolution. If my area would offer a good provider I would jump ASAP.
I called spectrum to see if adding phone would save me money. I still had my Time Warner Cable channel tiers. I was lead to believe that my bill would only go up $20 and nothing was said about any changes in my programming. My bill went up $80 dollars. I had to make three phone calls and my wife went down to there office and we got the rate down to the price I was promised, but they took away half of my channels. If the guy on the phone would have been clear and honest with me I wouldn't have changed anything, but now I can't go back.
My bill keeps going up and I called for some relief the only relief they could suggest is going with there new plan since mine from brighthouse is not honored and will be $35.00 more a month and have to get the hd box for 2nd tv and will lose a lot of channels we enjoy. They are the worst company and am looking for a new service after over 20 years of having Time Warner/Brighthouse/now Spectrum. NOT A HAPPY CUSTOMER!!!
Where do I begin? I just bought a new home and considering what I paid for it, I was very specific in what I wanted, that everything was to be neat and orderly. I ordered the Silver package which was supposed to include everything I had at my previous residence plus increased internet speed and land based phone service throughout the house. The technicians arrived at the house at the appointed time as promised. The 2 technicians they sent took about 2 hours and hooked up the televisions and computer in most of the locations specified. 2 days later I went to the basement and found cables draped everywhere when they were specifically told where to place the lines and that we were planning to drywall the ceiling, one location in the master bedroom was completely in the wrong location. I called customer service and they sent another technician out who arrived 1 hour late but he reran the cabling like I had asked the first time. Fast forward to 4 weeks later... A notification popped up on our television that we had a call coming in but we heard no ringing. I went to the landline phone and picked it up and had nothing. I checked the connection and tried another phone just in case, nothing. I tried every jack in the house and still nothing. I then called Spectrum and reported the problem and they told me to look at the modem and seen if there was a telephone cable plugged into the jack which there wasn't. They scheduled a technician to come and correct the issue. The tech was supposed to arrive between 11am and 12 pm he arrived at 2:30 pm as my wife was walking out the door for a doctors appointment. The technician was specifically told to not move the modem or router. When I got home I found the modem and router had been moved to a room where they were specifically told to not put them. The power cords were stretched across the room and plugged into an extension cord and the phone plugged into the modem. We had no service anywhere in the house other than the room where it wasn't supposed to be. I called for service and the technician who was again late, informed me that he couldn't do anything. I then called customer service who then sent me to retention who immediately sent me to escalation This is where I met Antwan S. who attempted to bully me into backing down and stating that it was not there responsibility to provide service anywhere past the modem. This was a complete contradiction as to what I was told and sold when I purchased the package. He told me to go to any dollar store and pick up a cordless phone and I would have service throughout the entire house. He then proceeded to tell me that I couldn't go anywhere else as they would expect me to sign a long-term contract and if I wanted to discontinue the phone service I would have to pay an additional $50 per month for breaking the bundle. All in all, they did not honor the commitment to arrive within scheduled time frames, did not provide the channels that were promised (HBO, Cinemax, Showtime, Nick), did not provide phone service as promised and also provided shoddy workmanship when they did show up. Unfortunately I was not able to attach the photos.
Omg, firstly they sent a tech that was hi out of his mind when he stay from 1 o'clock until like 4 o'clock and he told me that he had an appointment at two and one at three so I guess he missed both of those I was supposed to get the gold package I did get it but I was missing like nine channels then three more technicians had to come out which they never did could get the channels in and I'm like why is this so difficult to get these channels, channels have like the forensics and investigations. Well the bill came & I was charged 291.00 for two months of the gold pkge., despite the 9 missing channels, whichno one could fix! Plus they don't have an exciting channel lineup to me, so I cancelled immediately! I like Dish much better. When I went to the office to get it resolved, I kept seeing ppl walking in, returning their boxes, that right there was a red??! Sorry service.
I was looking for service back in May for my cottage, I was comparing Spectrum with AT&T and after talking with Spectrum I told them I would get back with them, a supervisor named Rob called me back and promised my installation when I wanted it, a price I could not refuse with a 2 year rate lock and a seasonal suspension rate that was fabulous. I signed up with them, my bill went up the first month (they said because of royalties) then when I call to put my services on seasonal, low and behold the rate is $12+ more a month and no notes in the system. Talked to the representative this morning and no help at all, he quoted my $27.56 and when I agreed, he then said that I was "all set at $27.65", I know it is only a few cents, but it is the point, after being told my monthly bill would be $15.00 for seasonal and now it is 27.65 that is a big difference. I was supposed to be connected to a survey and guess what, they hung up on me.
Spectrum buys out Time Warner Cable. One year later, as I expected, my internet bill gets hiked up! Also, all the non stop ads I receieve in the mail from Spectrum are very annoying. Those ads use lots of paper which means cutting down lots of trees which is contributing to climate change/global warming!
Here's the first paragraph of a letter we just got from Spectrum: "Dear XXXX, Thank you for being a Spectrum customer. When you signed up for your services, you received a promotional discounted rate on your bill. Your discounted rate for your promotion is expiring and your services are scheduled to be billed at the standard rates. Beginning with your next statement, your monthly bill will be approximately $xxx.xx plus applicable taxes and fees." Spectrum lies. 1) There was no "promotional discounted rate" as they merely took over our account from Bright House. 2) After our receiving all stations broadcast on Bright House for 12 years, Spectrum came in and created three tiers, and therefore we now receive fewer stations (including some of our former favorites) for the same former rate. This increase mentioned in the letter with taxes and fees will be about $20 more per month. When I called to question this, the representative finally admitted that there wasn't any former "discounted rate" when I asked him to provide it, and he couldn't dispute the degraded service we now get with fewer stations. Instead, he dropped the facade and finally admitted that the increase is in fact an annual increase that is being passed on to everyone. I'd like to know if other Spectrum customers also received this letter and what you've done about it. Spectrum certainly is living up to its slogan of redefining what a cable company can be -- DECEPTIVE. As for us, we'll definitely be exploring other options for TV, cable and the Internet.
Spectrum Customer service has CONTINUED to be the worse experience I have ever received. It took from 10-18-17 through 10-25-17 for me to get my service cancelled when they increased my monthly cost by$25!!. They continued to transfer my calls and hound me about other services while continuing to try and get me to stick with the $60/month bill (previously $34.99) and refused to cancel my account. They claimed continuously that someone else would call and offer me a deal that would work for me. During this time they continued to charge me, even though I was trying to cancel my account. Now I have a bill for an additional $50 for service I didn't even want. I also got told that, even though they knew Time Warner was willing to work with their customers to find something in budget, they couldn't do that. But they could go ahead and auto increase my bill, while not giving me the upgraded speed that came with it. They stated I didn't get the updated speed , because I didn't contact them and that they were allowed to still bill me for the higher rate without increasing my speed because I was a previous Time Warner customer in a contract. Anytime I attempted to discuss this increase with someone they would continually talk about how they could increase my speed and offer me this service or that for a higher price, with no empathy for myself as a customer who could not afford the $25/month increase. Attempting to discuss any concerns with Spectrum is a waste of time as they have no care for the customer or the customer experience.
When I called them to change name on account after my husband passed away I talked to a very nice man I had him on speaker phone so my sister could hear and I asked if I could keep everything I had now. The young man said nothing would change, I would have the same channels as I currently had, same speed internet. The only thin that would change is I would get voice and fax added. For a three year price fix. After they came in and changed all the equipment, not done very well, internet service didn’t work due to they worker unplugging and turning things off with wires hanging all over, took me half a day to get my computers working again. I went to watch TV and found out they changed a lot of my channels, I could no longer watch the shows my husband and I watched unless I wanted to upgrade, they had lied to me. When I called I was told that it was unfortunate that the sales person (T) first letter of name told me that nothing would change but I needed to move on from that because there is nothing that they could do unless I wanted to spend more money. SO GET IT IN WRITING BEFORE YOU LET THEM CHANGE OR SIGN UP. To ensure they don’t lie to you also.
Love their cable. Very fast and good quality
If I could give less than 1 star I would. I had TWC internet for about a year when Spectrum took over. After they became Spectrum my bill went up 12$. I was paying 83$ a month for internet and nothing else. I paid that for about another year and then my roommates and I moved out of our apartment in September of 2017. I handed the equipment in and told the guy at the Spectrum branch to close out my service. He assured me service was shut off and that I would be receiving and email for my final bill. When I received my next bill (presumably the final bill), it was just a normal bill as if service had not been canceled. I than called made a payment told them I needed them to stop the service which the lady I spoke with assured me that she stopped the service and I would need to make the remaining balance payment with in the next couple weeks to avoid a late charge. I call to make the final balance payment and it's substantially higher than what I was previously told. Why? You guessed it my service was still not shut off. But I was in luck so I thought because this lady luckily for me tracked down me returning the equipment back a month canceled my service and said they would be issuing me a credit in the form of a check and it would be sent to the apartment that I was moving to. Great I thought I have it all figured out and they will be sending me a check in the next 5-7 weeks. Nope I received yet another bill that was forwarded to my new address for service at my old apartment that I hadn't been living in let alone needing service to in almost 2 months. This lady could find no record of me returning the equipment in September and said I still had an open balance on the account. Apparently she issued me a credit to zero out the balance and stopped the service. But I will not be receiving the credit check because they appeared to have lost the record of me returning the equipment in September and I no longer am in possession of the receipt from almost 2 months ago. As I'm writing this I currently do not know if my service is actually shut off or not. Time Warner was always an absolute joke when it came to customer service and billing but Spectrum really took the cake on this one. It's literally embarrassing how incompetent their employees. I'm incredibly angry and frustrated with this company, their employees, and their customer service. I would never in a million years recommend this company's services to anyone.
Spectrum/Charter has been going down for several years. Customer Service is awful. I phoned into billing to speak to someone about my bill. I wanted to see if there were any specials or promotions. I pay my bill on time regularly. The Customer Support Lady was having a hard time reviewing my bill. She skip over most of the bill and told me what has to be paid. The supervisor came on and was rude also. I ask about a DVR she told me to go to the office or wait for 4 weeks for delivery. I explained I am on disability and cannot go to the office. She said just wait 4 weeks. She also said Spectrum does not have ANY MORE PROMOTIONS. She was horrible. I was told whatever discounts I have now will be removed within a month. IM not sure what Spectrum is going through, but Please try other companies.
Horrible custamer service when you pay $39.99 for Internet and they go up and let you back to paying $39.99 I expect to keep that $39.99 to stay that way well charter doesn't help once so ever !Always trying to make more money of people that hardly don't have much sad sad
This cable company is absolute crap. I thought Time Warner that we previously had was bad. Will not work with you on billing, less actual channels (more repeats of same channels) for more cost, internet service is worse for same or more money. There needs to be more alternatives out there.
Robert E Klause
Sent a new remote must be refurbish the volume and mute does not work took 3 days to get said I would get in one day