As a result of Time Warner Cable®, Bright House Networks®, and Charter Communications® merging, Spectrum is available in forty-one states and serves over 25 million customers. Claiming to be one of America’s fastest growing TV, voice company, and internet service providers, Charter Spectrum attempts to provide high-quality service with superior entertainment and communication products.
Charter also claims that Spectrum TV offers more HD channels than any other provider. Customers can get instant access to thousands of On Demand shows and watch live TV anywhere in their home. Spectrum TV also allows customers to download their favorite movies and show onto their mobile devices with the Spectrum TV app.
Charter Spectrum has potential customers enter in their address to find out the exact services and rates for their location. While its residential services and rates will vary per location, Charter Spectrum does disclose the introductory prices for its packages.
Silver Double Play (Internet and TV Bundle)
Gold Double Play (Internet and TV Bundle)
With the Silver and Gold package, customers can watch premium channels without having to worry about paying a hefty fee.
Not only does Charter Spectrum offer cable TV services, but it also offers internet, home phone, mobile, and business services. As seen in the payment bundles and packages above, you can bundle a number of Charter Spectrum's services to help save on your monthly bill. Brief explanations of the additional services offered by Charter Spectrum can be found below.
Spectrum’s TV app gives customers full access to their TV lineup as well as up to 40,000 On Demand TV shows and movies on any mobile or connected device (including a smartphone, tablet, Roku, Xbox One, or a Samsung Smart TV). Spectrum users can watch their favorite shows, episodes, and movies anywhere — members can even use the app to program their DVR.
Customers can download the app to their phone and log in using their Spectrum.net email and password (signing in with the Spectrum username won’t work).
However, if a customer is at home and connected to a Spectrum authorized modem, the app will automatically authorize the username and password.
Along with bundles, cable television providers often use deals as a way to get new customers to sign up for their services. Charter Spectrum offers new customers a no-contact agreement as well as an offer to buy out any current contract for up to $500.
Unfortunately, these deals do not apply to all customers and a 12-month service commitment is standard for all other service packages provided at Charter Spectrum. Which deals or bundles are right for a specific customer can be confusing, but a customer service representative is always available to help on the Charter Spectrum website.
As rates of native Spanish speakers increase in the United States, the need for access to Spanish-speaking channels continues to rise. The Spectrum Mi Plan Latino TV and internet plan provides more than 130 channels with more than 75 of them in Spanish.
As with most companies in the industry, Charter Spectrum’s prices increase after a year of service. Before signing up for a plan, customers should ask how much they’ll be paying per month after the first 12 months. Initial lower prices is a common tactic in the industry and will only apply for a short amount of time. Customers should also ask about any other charges that might be added to their account — some companies will charge extra for the modem, DVR service, internet speeds, etc.
The top three complaints customers have about Charter Spectrum are unreliable service, price increases, and the company's subpar customer service. Many consumers mentioned the unreliable signal and felt that they were paying too much for the quality of service they were getting in recent Spectrum customer reviews. The price increases were another common complaint as customers felt that the prices were continually going up, but channels were being removed.
The majority of customer complaints found in Spectrum reviews are related to Charter Spectrum’s poor customer service. Consumers were not happy with the technicians or customer service representatives. There were mentions of being put on hold and never getting an answer, being hung up on during a call, being charged for things customers weren’t signed up for, waiting hours for a technician to come, and receiving faulty equipment.
Call our recommended rep over at Charter Spectrum below.
TV and internet at home have been very well supported. Video quality and internet speed have been very nice. I love the integration in video streaming apps while away from home. Great service.
Oligopolies are no fun. Spectrums pricing is very misleading. Probably criminal. They will advertise one price as the "Ongoing Month Charges" with no asterisk to indicate any hidden terms, only to find one year later you are paying 30% more. My hope is that with 5G deployment, we will finally have viable alternatives.
The Buy-Out program through Spectrum is backed up for months. I've been calling them for 2 months and they still have no update on when the check will be mailed. There is no customer representative to talk to about this issue as the buy-out reps are not connected to the customers. It's beyond frustrating and I'm getting close to cancelling my service with them and going back to DirectTV.
3days no on demand! Antiquated remote control, overpriced service,poor customer service,no competition in my area otherwise I would drop you like a hot potato!!!
Came to my house unhooked my current provider.Could not get the system to work. Left me with no TV.No communication.an appt for 8pm,NO SHOW. No one answers customer service. WTF
Charter continues to offer terrible sub par service. Requested internet service disconnect this weekend in 4 days and no surprise they turned off service this morning. Will not be using them again and there must be another provider that provides better service than this company. Stay away and be aware!
terrible customer service/support. Expensive after the first year. Don't use this provider.
I will never learn not to trust Spectrum, Charter or TWO who ever they are this week. It started back in September through October 2018. Every other day I would have to call and complain about them changing my programing. And of course they would blame it on me. But I live by myself. Anyway I had to cut my phone service so my bill should have went down, but instead went up $60.00 plus. So I'm January 2019 l had enough of their BS. So I cancelled. My next bill was almost $600.00 and almost had a coronary. Finely got that taken care of but they will turn me into collections . Then they send me a letter stating that I would be getting credit for Showtime or HBO or a money credit. So I called them and between getting transferred from one person to another with dropped calls, lies and countless emails someone called me back. Said they in know way are giving me anything even though I was one of many that was paying for high speed internet which was actually not true. All they are is heartless. NO CUSTOMER SERVICE OR SUPPORT.
Had their service for 2 years. Once I moved, I cancelled their service as my new complex only supports Xfinity. I'm glad I cancelled because their service was god awful for what you recieved. A month after cancelling, I am being charged $117. Total scam company.
They must have very poor equipment since there are ALWAYS problems with my cable service. Even though they come out to repair some problems fairly quickly, problems such as their on demand not working go on for WEEKS!!!
Since the changeover from Bright-house our bill has gone up over $50 per mo. and have less channels. The Company keeps raising my bill and less channels. I turned a digital box and my bill went up....Just rec'd my bill for month of Feb and bill was increased $2?? service charge went up??? This Company needs a day of reckoning and hopefully will come soon with some real competition to contend with. Until then they will continue to rip us off.....
I switched to Spectrum (formerly Time Warner) from another cable provider in San Antonio. Its prices locally are comparable and I get fast internet (200 mbps) and all the specialty cable channels I want, plus a great many I have no use for. The DVR I get from Spectrum has plenty of capacity and will record 6 programs at a time (important because we often record a number of soccer games played simultaneously). Everything seems to be in HD. We get landline service too, though we don't actually use it; it's just a convenient number to give out for callers we don't want to hear from. Unfortunately, the service is very expensive and the DVR programming is sometimes problematic (for instance, it's impossible to easily restrict recording of a soccer match to the English-language broadcast). Customer service has been excellent (except for the automated phone messages when you call in).
My new customer sign up has been rough to say the least. No install appointments, incomplete equipment shipments, missing connection devices and just now 27 minutes including 14 min of hold time just to set up a service call. Next, BILLING ! just kill me please.....
Every time you turn around the price keeps going up!! I got told today by one of their reps that was going to continue to go up!! They take channels away AND expect more money!! Going to check elsewhere, customer service at least has got to be better than here
Bottom line, they lied four times to me in one day and still haven't come out to fix and issue that occured just 45 minutes after the install. It's a long story that involved four phone calls over a period of SEVEN HOURS! And still no resolution. Just promises and appologies. No action, or even the real assurance of action.
I like that you can access the product from any device and the set up for each device is very user-friendly.
Got a bait and switch promotion in the mail that they do not offer. It states 39.99 per month for TV and internet when bundled. When you call it is twice that and they say the 39.99 needs to be bundled. Well if the TV and internet for 39.99 isn't considered a bundle, I don't know what else it could be considered. Seems they will give you the service without any channels included and somehow call it TV. They should be fined heavily for this bait and switch nonsense.
I have had there service for 14 years now. Customer service is only good when walk into the local office. A call in to customer service is awful. I do not believe the have accurate internet speeds, I have tried everything but "renting" their router. I refuse I have a top of the line with more or better security(which I control not them) and they still feed me a line of bull crap as to what is being fed into my modem. I have channels that are constantly and consistently "off air" but I can stream them from another device? Wow they don't have a clue. I'm trying right now to watch the super bowl. I have to stream it on my phone. What a disaster, disappointment and over all joke. I will be leaving this company as soon as ATT finishes getting there lines up to date.
Signed for 2 years of Silver Package and now Spectrum is dropping Cinemax from this package, offering it for additional charge $9.99 discounted in NYC. Should NYS GA or public service commission taka a good look at that official SCAM???
Not good.... been having signals issues since installed. They keep coming and saying everything is good but my signal is worse than tv antenna. Last attempt... if it’s not fixed once and for all I’m done with them
They told us one price, changed it to a higher price. Told us we would get all Chanel’s. ( Spectrum Gold) The billing statement came & now we are told we are not getting all Chanel’s 😡 we can get them only if we pay extra 😡, What is this ?? A big rip off, our family & friends were going to get Spectrum, we told them DONT BOTHER.
I had a man come by my home for 2 years trying to get us to change to Spectrum. So we finally tried it due to a cheaper price than what we were paying. It may be cheaper but it is not better service. Internet is always going out. One time , not to long ago, it was out for a whole day in the whole area. Never heard why or got a sorry from them. Nothing except a call the other day to see if we wanted to upgrade for $20.00 more a month. Why would I upgrade when it never even works?
They want to raise my bill and take away from my package and pay about the same!
every month i have to get my cable boxes changed out the premiums are always going up and sales has no idea on what service does sales really doesnt care
Oh my gosh. Horrible. Im so upset. The technician was 3 hours late. No phone call no text. NOTHING. I had to call customer service to see what was up.
If 0 stars was an option than I would choose zero stars!! Worst internet! Worst cable! Worst costumer service!
They called and offered me a free trial on tv channels several times and finally I said yes. Now keep in mind the words FREE TRIAL. So because I am 6 days late on my bill they stopped the process. But it's a free trail. Should they check my account first if they need the money so bad before they offer the trail. P.S. And yes it's no stars.
I am currently trying to cancel my subscription. After trying online, they tell me I have to call ( are they incompetent, or just unwilling to give good service) then I call and have to go through an annoying automatic voice until I get to a person. I give this person all the information he needs to cancel my subscription, and he transfers me, so I have now been on hold for half an hour, and expect it to be much more. during this waiting time they serve me continuous commercials for their bad services. I hate spectrum more by the minute, why do they think forcing me to listen to their lame commercials for half an hour will make me want to buy their products.
Have TV, Internet and phone with them. Rates keep going up. I called to see if I could get some relief without cutting services and was told I was eligible for a $30 / month discount, which made me pleased with the response. Went to turn to a favorite channel and learned it I am no longer subscribed to it. Called back and was told I was grandfathered into a package which is no longer available. The new package, which was $30 less didn't include everything I had before. Asked to be switched back and was told they can't, I'm stuck. Now need to by add'l package to get back the channels I had before. Savings still $16 / mo for 1st year, then will be $14 / month higher next year and every year after + the annual rate increases they will be collecting. Starting to form my strategy to CUT THE CORD!
I would give this company (Spectrum) negative 0 star if it's possible. They are dubious! Liars! Zero customer/billing agent training. I was moving, and requested for a box to return my modem, but I was told that I do not own them any modem. My husband thought that was weird and insisted that I call back, of which I did and received same response. I moved, and immediately was charged for the modem. I called and requested to return the modem, but none of the couriers at the ZIP Code where I moved partner with Spectrum, and there was NO other free option to return it. One of their billing agents suggested that I ship it with my money ($25.64), and I will be issued a refund. I have called them several times (over 3 months) for the refund, but I have been lied to all the way, and was just told by a supervisor that they do not issue a refund for such transaction.
A struggle to get service EVERY night. Maybe tv will work, maybe it won’t. High cost for iffy service. How do they get away with this?!
Charter has been the worst decision I have ever made as far as trying out a company. The service has been horrible and the customer service has been worse.
I have been with Spectrum for three months now. I receive my internet, tv, and land phone service through them. I have to say their people skills are a great improvement from those of my previous provider (AT&T). Where the customer service excels, the actual service, particularly the tv/dvr service does not. After just a month and a half I had to take my receiver/DVR box back to the company to exchange it for another. Evidently this was the "new" type of box and there were many glitches. On the phone they encourage me to change a new box for an old more reliable box but at the store front, they encouraged me to take another New box rather than an old box because the new box has more features and they said the new new batch was more reliable. I was just with out any TV service for four days this week while I waited for them to send me some super signal from some unknown location to try to clear it up. I am now able to watch TV and watch recorded shows but some of the recordings are still glitchy. Because of improve customer service I am willing to give it another go and see if the second new box with the super signal that has been sent to it is up to par. The prices were also better than what my last provider was able to give to me however we will see what happens to the price after the first year.
Its ok. Not so good with out of market sports, but for local channels and events this service is good.
Royal A. Brown III
Good - still get some fuzziness on picture now and then - unable to change from original 10 channels selected
The transmission is a little more spotty than I’d like at times. We love getting to see Dodger games! SportNetLA It’s usually easy to get a hold of someone to help.
Absolutely the worst company to deal with!!! The only reason that I went with them and are STUCK with them, is that their competition in my area does not of the MLB Extra Innings package. I've had nothing but problems with their TV service as the Set Top Boxes that they gave me are brand new and they've had to iron out the "bugs" at my expense and hours on the phone with "Tech Support". When I asked for a credit on my account, they only gave me $10 off my bill for one month. If I could give them no stars, I would. They are absolutely HORRIBLE!!!
When I had spectrum I didn’t feel like I had many channels. The monthly rate was expensive and you had to bundle phone (which I never used) and WiFi. The DVR feature only lasted a year and I felt that I was over paying.
I pay for Spectrum Gold Service. Over and over again, I try to access a channel and Spectrum says, "This channel is only available to Gold Subscribers." This is the service I pay for. Tonight I called to complain. I finally hung up when I had been waiting for an HOUR AND FIVE MINUTES and no one at Spectrum had answered. It is a lousy service, which I am going to replace.
They really don't deserve one star.Customer service is a joke.they talk to you like you are the problem when its them...
Michael and Tracy Musil
I am really unhappy with the service and set up so far. I just had the spectrum installed in my home less than a week ago. The installer drilled multiple holes in the back of my house including one through my bedroom wall, not small I might add. He also hi-jacked the cord from my cable company so now I don't have cable for over a week. I've been paying for cable and can't watch any of the packer, brewer games or anything. He just left the routers on top of my freezer without putting them up on a mount or anything. Left wires laying on my lawn without saying anything. And the service isn't that great. When we contacted you about the cable we were told we would have to contact our cable company to have it fixed and they can't come for another week. We have spent way too much time trying to stream tv and going through customer service of both companies to have the issue resolved that I am physically and emotionally exhausted.
Terrible Customer Service When you have problems they hang up on you!!!!
This is the worse service possible. I’ve been dealing with this company for 3 years and the only reason being I’m still with them is because no one else can service the area (found out recently someone finally can). We’ve been having “power outages” for 3 weeks. Each time i call there’s nothing they can do about it. It literally happens every single day. And now (at 2:18 am) i cant even watch shows or connect to WiFi because of maintenance they are doing. If it’s not one thing, it’s another. They just make excuses of why it’s not working instead of actually fixing the issue. Then they say they’ll credit me. Yeah, 1.00 a day. It’s not worth 180.00 a month. I’m so disappointed and very upset with this company. And the only answer i can get is “maintenance” and “outages” that they can do nothing about.
Central Florida service is the absolute worst I have ever had to deal with. Nothing works as advertised. I've had to make service calls nearly very freaking month, either the internet is not working or they short your bandwidth, on demand channels never seems to work. About ready to start streaming through satellite service.
Tom 89 years old
wonderful service and TV picture. I do not ever want to change servers !!!!!!!!!!!!!!!!!!
They changed the rates on me, and gave me a bunch of grief. I was also on hold for a total of 4 hours and 16 minuets, to be told to screw off. I am canceling both my personal account and my business account. The customer service was terrible, again over 4 hours on the phone. Will never do business again with this company, their cable is crap, the only thing they have that is any good is their internet.
I have enjoyed being a customer for Spectrum, they will help you anytime you call them, they work with you, price wise, so far they have been the most reasonable ones.
Lower their cost for internet service will improve. They have great customer customer service
i don't loose reception when it rains . cost is to much
The price is reasonable and at this point bo improvement needed.