Name: Spectrum
Rating: 2.4

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Jess Sue

They love to buy out an area and offer new customers cheaper rates and free modem leases. So if you already have service when they arrive you are stuck with the old rate and pay more fees.

7 years ago

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RosieH

All they did was raise their price and took away channels. Spectrum is not worth the money. Very disappointed since they changed from Time Warner to Spectrum. Looking at other options now.

7 years ago

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kevin roettiger Genoa City, WI

Random channels are not available (one moment please) this channel will be available shortly. This has been going on for months. But will correct itself before the tech arrives. 99.9% reliability NOT.

7 years ago

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Doug Stayton Portsmouth, OH

They raised my bill, didn't provide the service I am paying for. Refused to assist to correct the problem. Did not return my call when a manager promised it would happen. Did not take responsibility for the company failure.

7 years ago

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Julie Barker Akron, OH

Service is down a lot...No customer service help, will not issue credit when cable, phone and internet outages. They want their money now, no arrangements or extensions allowed! cWorst company ever...

7 years ago

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Warner Louisville, CO

Came to my house to install TV, phone, and internet..walked in, made a hole in the wall. Said I wasn't wired for cable, and left...the hole is still in the wall and the mess in the floor. REALLY???????

7 years ago

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patti Sturgeon Bay, WI

The on demand service for Charter is very bad, you can't pause or rewind as you can with Fios, and the interface is very clunky. It is also not nearly as easy to record programs as with Fios.

7 years ago

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wanda ivey Barstow, CA

I enjoy tv and have use for the internet. My cost was ok but recently has increased. Customer service is ok but not all problems are resolve,

2 years ago

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Sally P Liberty, MO

Spent 2 weeks trying to get my cable to work. Finally gave up. Every one I talked to at spectrum had a different reason for why the cable did not work. And you would think that if you had to come out an run new cable lines to the house you would make sure they worked before you left.

2 years ago

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Moses Cosom Darlington, SC

Service is spotty and often buffers in my area. I often feel the prices are not as competitive as they potentially could be. the phone system is inadequate and I'm often redirected incorrectly.

2 years ago

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Amanda Hayes Pineville, LA

I have requested to have spectrum and they told me to run a line to my house from the end of road where I can see from kitchen window they would charge 10s of thousands of dollars that I as a customer would have to pay cause customers will pay for construction

2 years ago

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B San Diego, CA

At sing up the internet for 400Mbs plan. For one month the internet speed WAS 400Mbs. Second month the internet speed dropped to 65Mbs. A technician had been sent to my house. He was unable to fix the problem. I have been told that I can disconnect the service if I am not happy with the 65Mbs.

2 years ago

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seanth57 Columbus, GA

I have used this company for over the last 5 years, no problems with their service. Always dependable service

2 years ago Edited September 14, 2021

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Jodi Reynolds Camarillo, CA

Overall great service. Some outrages here and there but usually are fixed quickly. We recently moved and process was fairly easy.

2 years ago

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Sofia Granados Lynnwood, WA

I called to set up new service, I specifically stated that I would be picking up the equipment yet the representative still shipped it. After several calls I went and picked it up and I was given only the modem, he failed to give me the router. Too many mistakes done to one customer within 3 days!!!

3 years ago

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Lee Daniels Long Beach, CA

Best thing I like about charter spectrum is not to much went without service for 7days before they figured thing out _ didn't reimburse me for down time

3 years ago

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Judy Glotfelty ,

Great improvement over Time Warner. Customer oriented and excellent response time dealing with issues.

3 years ago

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Lora1794 Waxahachie, TX

I love all the channels we have. The cost is a little high but we never have any trouble with it so it’s worth it.

3 years ago

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Toni Marie Lombardo Coleman Lakeland, FL

Reasonably priced internet, with multiple tiers of high speed. I have been a customer since 2006 (since they were called Brighthouse.)

3 years ago

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Kenyetta Meadows Columbus, GA

They have great customer service but that's about it. When i had them every month my bill was different. When I talked to the representatives they would always tell me that my plan changed or the promo ended.

3 years ago

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Ray Reyes Fuquay-Varina, NC

So far so good they provide a great service and always will inform you of any new information available.

3 years ago

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Tony Cole Aurora, CO

I constantly have outages and customer service is a joke. I really wish Spectrum would get it together and focus on customer service and support! My internet through them isn't even close to what I'm paying for, either.

3 years ago

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Zaina Battah ,

No issues great service, I get a resolution every time I call and that is all that matters to me as a customer.

3 years ago

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Sabrina Sayers Pittsfield, MA

Charge way too much for services. They offer bundle packages for 1 price that then keeps going up $5 this month, $10 the next, making an originally quoted $80 package up to $120 or more in a few months time

3 years ago

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Jackson Barousse Irving, TX

great variety of TV channels to choose from. The service is very inexpensive and I never lose signal!

4 years ago

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bailey jo Orem, UT

I used Spectrum to watch my sports games and it didn't have the best coverage. Several games that I wanted to watch would be unavailable due to my provider.

4 years ago

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Celeste Irvine, CA

When I had spectrum I didn’t feel like I had many channels. The monthly rate was expensive and you had to bundle phone (which I never used) and WiFi. The DVR feature only lasted a year and I felt that I was over paying.

5 years ago

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Bob Conley Crestwood, KY

Terrible customer service. They were charging my mother way too much for the service. And when we tried to cancel, they put up a significant number of roadblock, threatened additional charges and even refused to cancel the service at one point. They were the reason why I cut the cord.

5 years ago

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Sara Jane Crestwood, KY

The service is good. The cable never goes out. The speeds are excellent as well. I do think the price is on the steep side.

5 years ago Edited September 14, 2021

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dielista wright Hammond, LA

This service is good because when it rain you still have service

1 year ago

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Michael C New York, NY

The only positive thing about Spectrum is their Tech Support. Billing, Customer Service, and Sales are absolutely horrible. Going to Fios like everyone else I know.

1 year ago

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Jennifer Harris

If I could give zero stars I would. Worst service ever. Expect very long (10+ hours) of interrupted service. Your money would be better spent with another provider.

2 years ago

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KF Helena, MT

Bait and switch pricing, terrible customer service, and you have to call in to cancel, where you'll sit on hold for literally HOURS waiting for someone to pick up the phone.

3 years ago

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Cc Ludington, MI

3days no on demand! Antiquated remote control, overpriced service,poor customer service,no competition in my area otherwise I would drop you like a hot potato!!!

4 years ago

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kevin ellis Oconomowoc, WI

every month i have to get my cable boxes changed out the premiums are always going up and sales has no idea on what service does sales really doesnt care

5 years ago

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Emily vargas Ridgewood, NY

Oh my gosh. Horrible. Im so upset. The technician was 3 hours late. No phone call no text. NOTHING. I had to call customer service to see what was up.

5 years ago

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Jessica Slidell, LA

Charter has been the worst decision I have ever made as far as trying out a company. The service has been horrible and the customer service has been worse.

5 years ago

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Luis Maldonado Las Vegas, NV

Lower their cost for internet service will improve. They have great customer customer service

5 years ago

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Richard L

Their customer service and support is a joke. Their streaming TV app a bigger joke. Terrible company. Go elsewhere. Two was a lot better and that's saying something!!!

5 years ago

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Clarence Carson San Antonio, TX

Very good service and discounts high quality quick service calls

6 years ago

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MARCO GARZA Gilroy, CA

The WiFi is great, except for tv cable. For instance, were trying to purchase a movie from on demand as the number one movie, but is not on the list

6 years ago

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Renee Erie, PA

They raised my bill randomly and were not pleasant on the phone. I can forsee this happening every 6 months. I have to get out from under them! Crooks!

6 years ago

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Paul

TWC just rebranded. Sane lame redubdant channels. Lousy old expensive on demand movie selection. Channel selection is lousy. Expensive. Not much to like.

6 years ago

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Kathy H Leland, NC

The person who was in a "leadership position" spoke as if he had never been to school. He was rude, crude and impolite. Will find another internet service.

6 years ago

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Ken

I spent three hours on the phone just to have them add a cable box to a second television. Appointment was never schedule? Called again a week later. Same issues.

6 years ago

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JONI

Fore months in trouble with internet. 2,5 hours on the phone with customer service every week... No refund !!! Will cancel. This is the most discusting service in the area.

6 years ago

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shirley aloi Youngstown, OH

Spectrum internet download speed 4.45 mbps Upload speed 1.15 mbps May be less expensive but way to slow, intermittently goes on and off about 40 times a day

6 years ago

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Bobert Epicman

Charter is absolutely terrible at fixing internet outages. The amount of time it should take is under five hours, yet they have not fixed it within 72 hours!

6 years ago

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Steve Monks

35 mb internet in Florida is $38 per month. Spectrum 60 mb internet in Wisconsin $70 per month - no other practical option available unless you can live with 3mb

6 years ago

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Marion Cushman

We switched from at&t,I hate it there is always a problem every week.now they took chiller off. The phone goes out,tv reboots,can't watch dvr shows.

6 years ago