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AT&T U-verse

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130 User Reviews

7.2

Overall Score

LAST UPDATED: November 15th, 2021

AT&T U-verse has been a stalwart in the industry over the past many decades. Known throughout the world even today as a giant in the communications space, their innovative existence provides a secure support system to the U-Verse platform. For example, AT&T U-Verse was the first company in the United States to enable customers with the ability to watch TV throughout their home in places without a TV outlet. This was made possible by utilizing integrated wireless receivers.

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The Good

  • U-verse TV Packages
  • The U-verse App
  • Interactive TV Apps
  • Contract Length
  • Combine and Save
  • International Channels

U-verse TV Packages

AT&T U-verse’s five different TV packages should please anyone from the casual TV watcher to the dedicated movie fan. The basic package has over 25 channels and the most extensive U-verse TV package has over 565 channels. Here’s a quick rundown of what customers can get with each package:

U-Basic TV

  • $19 per month + taxes
  • 25+ channels

U-Family TV

  • $35 per month* + taxes
  • 190+ channels
  • Includes: Disney XD and the Hallmark Channel

U-200 TV

  • $55 per month* + taxes
  • 380+ channels
  • Includes: Bravo, CN, ESPN

U-300 TV

  • $60 per month* + taxes
  • 495+ channels
  • Includes: HD and Premium channels (Showtime, STARZ®, and The Movie Channel™)

U-450 TV

  • $110 per month* + taxes
  • 565+ channels
  • Includes: HD and Premium channels (HBO, Cinemax, and Showtime)

*Customers must sign up for a 12-month agreement. AutoPay & Paperless bill is required.

The U-verse App

The U-verse app lets customers control their DVR from anywhere. Customers can set their favorites, stream live TV, check the guide to schedule recordings, or turn their phone into a U-verse remote control.

The app is free and available from the App Store, Google Play, or the Amazon app store. Members of the U-verse can download the app onto their iOS/Android smartphones, tablets, wearables, as well as Amazon Fire TV devices.

Interactive TV Apps

The U-verse has several interactive TV apps to help make a customers entertainment experience more comfortable. Here are a few of the interactive apps available.

  • Multiview and My Multiview: Allows customers to track up to four shows at a time on one screen
  • Phone Services: Customers can see their caller ID and message-ready notifications on their TV
  • Stingray Karaoke: Get access to popular songs and create a playlist
  • The Weather Channel: Customers have access to local and national forecasts from experts. The app allows members to track warnings and severe weather alerts.

Contract Length

AT&T U-verse offers a 12-month contract, which is shorter than many competitors' 24-month contracts. In fact, even though AT&T owns both DIRECTV and AT&T U-verse, DIRECTV still has two-year contracts while U-verse has one-year contracts. This could be a benefit for customers who aren't sure how long they want to commit to a TV provider.

Combine and Save

For customers that need an internet and TV service provider, it might be wise to bundle.

The U-Family TV + AT&T Internet bundle is just $75 per month, includes over 190 channels, users will get up to 100 Mbps internet speeds with unlimited data, and users can stream and surf the web with 99 percent reliability. Plus the professional installation fee is waived ($99 value).

International Channels

AT&T U-verse offers several international add-ons, more than your average TV company. You can watch shows in Spanish, Portuguese, Japanese, Russian, and more. This is an exciting opportunity for speakers of other languages, and it might make you more likely to choose AT&T as your provider.

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The Bad

  • Possible Fees
  • Limited Service Ability
  • Competes with DIRECTV

Possible Fees

As with every other TV service provider, there will be some additional fees and costs. AT&T U-verse is not exempt and customers can expect the following monthly fees to appear on their bill.

  • Broadcast TV Surcharge: $6.99–$7.99
  • Equipment Fee (DVR Receiver): $15
  • Equipment Fee (Additional Receiver): $10
  • HD Access Fee: $10
  • Vacation Hold: $7
  • Activation Fee: $35
  • Early Termination Fee: Up to $180 (pro-rated by the number of months completed)
  • Installation Fee: Up to $199 for U-verse TV
  • Late Payment Fee: $9.25
  • Non-Return Equipment Fee: Up to $150
  • NSF/Returned Check Fee: Up to $30
  • Payment Convenience Fee: $5 per bill/payment
  • Premium Package Downgrade: $5
  • DVR Upgrade Fee: $105
  • Restoral Fee: $35 per account
  • Service Repair Dispatch Fee: $99
  • Dispatch on Demand Fee: $99

While the pricing for AT&T U-verse seems fairly reasonable, that doesn’t mean they won’t add up over time. Be sure to read the agreement terms before signing a contract to avoid paying more for your TV service provider.

Limited Service Ability

The U-verse is currently only available to 21 states. That being said, living in a state that it is offered is not a guarantee it will be available to you in your specific city — it varies from city to city which makes it difficult to know for sure. You will need to enter in all of your information on their website to know if U-verse is available to you in your area. 

  • Alabama
  • Arkansas
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Mississippi
  • Missouri
  • Nevada
  • North Carolina
  • Ohio
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Wisconsin

Residents outside of these states will have to look at other TV service providers.

Competes with DIRECTV

AT&T owns both its U-verse TV offerings and DIRECTV. Since acquiring DIRECTV in 2015, the company has worked to make this its main TV service, steering customers to this choice. As a result, AT&T U-verse may decline or its services may be closed to usher more AT&T customers to DIRECTV. However, this has yet to happen, so perhaps AT&T will not fulfill this prediction.

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The Bottom Line

AT&T's U-verse is reasonably priced for the number of channels customers can receive. The app is relatively intuitive and the interactive apps make for a comfortable and convenient entertainment experience. However, the TV provider is not available nationwide and it doesn’t seem to offer much for sports fans. Although monthly fees are standard throughout the industry, we recommend customers keep a close eye on their bill. 

That being said, the company has advanced technology that allows your TV, internet, and home phone to be interactive with one another which makes utilizing these technologies more convenient. The television has a digitally clear picture and sound, the internet has capabilities of downloading speeds up to 45 Mbps, and the voice option comes with 20 different calling features.

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Star Rating

3.2

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130 Reviews

Review Breakdown

5 grade

28%

4 grade

16%

3 grade

22%

2 grade

12%

1 grade

22%

Sentiment Criteria

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Quality

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Service

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Brittney Mac Gregor Louisville, KY

I was unhappy with my current cable provider, which was spectrum, so I was flagged down by an ATT sales person in a Walmart. I was planning on switching anyways, and since they offered a $300 gift card to switch, I figured why not? I have had the service installed for approximately 3 weeks, and so far I am happy with the service, despite 1 thing, which is occasional lag. I think I will need to invest further time in with the service to leave a more accurate review.

3 months ago

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Melissa Memphis, TN

I loved the selection of channels offered. The technician who installed it was wonderful and super helpful, but customer service was difficult to understand with her foreign accent.

2 months ago

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Kort Kort Hopkinsville, KY

I like this company because it has been around for a very long time and they have developed a lot of new policies and procedures to make the customer experience more enjoyable. They also have really great customer service, especially in stores versus online. They could definitely use a little bit of work on where to find their resources and how long it takes to locate those. Overall, not a bad company nor a bad experience.

5 months ago

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Santow Shamon Gurnee, IL

Overall very reliable programming, great channel selections and great customer service. I have the tv and internet bundle. Internet is very reliable. Few gripes are the $10 extra for HD channels. HD is now the standard and should be free of charge. Also, I feel package pricing could be cheaper. I would recommend At&T U-Verse to friends and family.

9 months ago

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Billye Newcomb Galveston, TX

It has been pretty good. Just had one problem and it wasn’t their fault. They repaired it in a timely manner. Overall I am satisfied. More expensive than I would like.

4 months ago

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Portia Dee Dallas, TX

I like U-verse but my initial set up with the technician was not the best. The tech told me he could not put the modem in my master bedroom when I had had U-verse before and the modem was in the master bedroom. I didn't make a fuss but wish I had. I did not want to be charged extra or wait for another tech to come out.

9 months ago

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Jessie Hollywood, FL

Years ago I tried to change a cable, just to save some money , I call the company, very professional but I specifically asked for cable, I didn’t want those satellites dish on the side of my house, because I knew when it will start ringing I won’t be able to watch TV, I was mistaken they wast’n able to gave me what I was promised , that’s only why I gave them 4 stars.

1 year ago

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Zac Cannon Long Beach, MS

We used AT&T U-verse for over 5 years at my apartment. The service was great and the channel selections were great. My only complaint is that our bill changed a little too frequently. Other than that, I would recommend AT&T U-verse to anyone!

1 year ago

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Tracey Columbia, MD

Cost is a same as other companies but overall the service is good. I think they can work on the DVR options with att tv. you will have a lag if u r watching football.

10 months ago

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Johnson3307 Houston, TX

I loved my ATT Uverse but the price is to expensive! The internet speed was amazing and the service was extremely consistent if service is your #1 and price not an issue, you won’t be disappointed.

1 year ago

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Danielle Morreale Fort Lauderdale, FL

Great service, if we have had any problems the service techs have helped to get the situation resolved quickly and efficiently

10 months ago

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Mija Imperial, MO

Their service is really good. But if you had any issue with your bill, go to the store. People in the billing department all tell you different information.

2 weeks ago

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Pat Lunsford Cumming, GA

excellent choice of programming, occasional temporary signal dropping

5 months ago

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michael a davis Indianapolis, IN

service was exceptional handled very professionally and I would recommend them in a heartbeat

8 months ago

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B Kirtz Sacramento, CA

The service and reception is good majority of time but what I least like is the fact that our bill seems to rise ever so often which upsets my wife.

1 year ago

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Cynthia Griffin San Antonio, TX

Loose signle to many times and expensive not happy with service. thinking of changing company.

10 months ago

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Kent Harris Smyrna, TN

Very good quality. If there is an issue they typically can get it resolved fairly quickly.

11 months ago

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Tracey Pitre Hazelwood, MO

They are pretty good but sometimes the internet messes up and I have to unplug it and plug it back in.

1 year ago

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Ronald Perry Spring Valley, CA

These services are just too expensive. The competition is looking more and more attractive.

1 year ago

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John Mueller Phoenix, AZ

Rates are still too high for my tastes. Have been considering switching to another service

1 year ago

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Aziz Benamar Houston, TX

The internet speed is not adequate and the ability to upgrade to a faster speed is limited

1 year ago