Entrata’s website boasts that it offers the most comprehensive property management software in the industry. As a landlord or property manager, you can use Entrata to manage your accounting, purchasing, facilities, and leasing data — plus access other features to help with marketing, pricing, insurance, and more.
Entrata was founded in 2003 as the first open-API platform for rental management. It offers a large selection of third-party integrations to give you the flexibility to manage your properties in a way that works for you. You can request a demo of Entrata on the company’s account, but we don’t know how long the demo lasts or whether it costs money.
Entrata values innovation and creativity, which is one main reason why it offers an open platform — it accepts that other people might have great ideas that would pair well with its software. The company also has a culture of sustainability and received a Sustainable Business Award for its Paperless Payment Program in 2014.
Many Entrata customers are quite happy with the clean dashboard feature and the fact that they can get a quick glance at how their business is doing as well as have quick access to whichever services or features they need.
Entrata has developed a unique and branded process for helping your business get started with its software. This process is called “Simplementation” and involves you being assigned a specialized team to help make sure Entrata is properly installed and successfully used within your company.
The team assigned to you includes a certified product consultant, an experienced project manager, and a quality assurance and control team. Entrata doesn’t consider an implementation successful unless the client is satisfied with the result. To date, Entrata has completed over 10,000 implementations.
Entrata offers several features that are fairly standard in the rental management software industry, but its marketing features make it unique from competitors. With Entrata, you can include any of the following marketing features:
Entrata has many other services and features that you can choose to add on to its basic software package. We can’t find any information about how much each of these features would cost to use.
While we don’t know how much Entrata’s unique features or add-ons actually cost, the company does say on its website that it doesn’t charge any licensing fees, user fees, or integration fees.
The pricing structure of Entrata is pretty unclear. While we know the company doesn’t charge certain fees, we don’t know any more about what the company charges for access to its features.
Customers have complained that customer service requests at Entrata often get sent around to multiple departments, causing your requests to take days to fix, which is often too long in an industry that runs on strict deadlines. Entrata’s website states that the company's representatives are available to take customer service calls Monday through Friday, but doesn’t mention any guarantee about how quickly your requests and questions will be answered if they are submitted online.
Even customers who generally have very positive things to say about Entrata have complained that the software’s updates are confusing. People have said that the company does not provide a lot of training on how to handle the changes, and that the updates often happen without warning, leaving managers unprepared and unsure of how to handle the new or updated features when they show up to work that day.