How we rank for
15% Economy Price Range
To determine an accurate price range for the company’s economy car selection, you are to find two corresponding price points: 1) The Economy Car Price in Miami (not Miami Int’l Airport), and 2) The Economy Car Price in New York (not JFK or LaGuardia Airports). The reason we look for these two price points is because Miami has been identified as one of the least expensive cities in which to rent a car, while New York has been identified as one of the most expensive. As a result, these two price points will reveal the domestic range one could expect to pay for an economy car rental.
- The Review Team conducted a survey of more than 1,000 random people asking what factors helped them determine what car rental companies they would choose. Approximately half of the surveyors chose Economy Price Range as that determining factor. Because a high percentage of consumers chose this option, the Review Team weighed this criteria higher.
15% Luxury Price Range
To determine an accurate price range for the company’s luxury car selection, you are to find two corresponding price points: 1) The Luxury Car Price in Miami (not Miami Int’l Airport), and 2) The Luxury Car Price in New York (not JFK or LaGuardia Airports). The reason we look for these two price points is because Miami has been identified as one of the least expensive cities in which to rent a car, while New York has been identified as one of the most expensive. As a result, these two price points will reveal the domestic range one could expect to pay for an luxury car rental.
5% GPS Price
Often, rental car companies will offer GPS or navigation devices for rental customers either for free or for a small fee.
12% Rental Features Offered
We also determine whether a company offers the following rental features or add-ons to its customers:
- Boosters/Carseats: safety devices for infants or toddlers
- Handicap Assistance: Adaptive driver devices, lifts, placards, etc.
- Ski-Equipped Vehicles: Racks and equipment for the stowing and transport of ski equipment
- CarShare: Car sharing services for multiple users in the same area
- PlatePass: Use of express or toll lanes (for a small fee)
14% Insurance Quality
Often, companies will provide additional protection on their rental cars in the event that the customer’s current car insurance or credit cards do not cover rentals. We explore the quality of a car rental company’s insurance options using the following metrics:
- Loss/Collision/Damage Waiver: Optional damage insurance that waives the company’s right to charge renters for certain damages to the car (conditions apply)
- Protection Insurance: Insurance that covers additional personal damages or fees, such as medical expenses associated with the rental car accident
- Extended/Supplemental Liability Protection: Insurance that covers renters against third-party claims for medical expenses and property damages
- Insurance Coverage Amount: The policy limit
- Roadside Assistance: 24/7 assistance in the even that the rental car has been stranded on the road
- Uninsured/Underinsured Motorist Protection: Additional protection that covers motorists with no or insufficient car insurance
5% On-Site Car Sales
Often, car rental companies will offer customers the chance to purchase used cars from their rental fleet at a discount rate.
5% Cancellation Policy
Especially in the Travel industry, consumers need to know there is no penalty for cancelling when their plans change.
4% Toll Prepay Cost
“Rental companies don’t absorb the cost of tolls. Instead, they typically offer customers two options: paying a flat daily fee upfront to lease a transponder, or paying administrative fees of as much as $25 for each unpaid toll to the rental company, plus anything owed to the state. Both greatly inflate the cost of tolls for car renters.” – Justin Bachman
10% Stability Score
We look at the legal history and financial stability of each company. This metric takes into consideration any bankruptcies, class action lawsuits, government lawsuits, or government investigations a company has had in the last five years.
15% User Score
Authentic user reviews are critical to what we’re doing at BestCompany.com. Because customer service is an important reflection of a company overall, nobody can provide better insights about a company’s performance than actual customers. Consequently, every company’s overall score is influenced, at least in part, by reviews submitted by customers.
For more information on how we moderate user reviews submitted to our site, you may refer to our Review Guidelines page.