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Sixt Rent A Car

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299 User Reviews

7.6

Overall Score

LAST UPDATED: October 12th, 2021

SIXT started out with three locations and grew into an international company with locations throughout the United States. Currently, the company is present in 105 countries across the globe with over 2,000 branch locations. SIXT purchases more than 200,000 vehicles annually and owns the world's largest fleet of premium German cars. 

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The Good

  • Vehicle Types
  • Price Range
  • Toll Prepay Option
  • Online Check-In

Vehicle Types

The SIXT vehicle fleet hosts models from German favorites like BMW, Mercedes-Benz, and Audi. Vehicle types include:

  • Convertibles
  • Luxury cars
  • Minivans
  • SUVs
  • Passenger vans

Price Range

SIXT offers vehicles ranging in average prices in the car rental industry. While the prices are not necessarily low, SIXT's car selection is of a higher quality than many economy budget car rentals. The car make and models are newer and more modern so if that is important to you then the average cost is more than worth paying. Regardless of the price listed for a car, though, SIXT boasts a Best Price Guarantee. 

Toll Prepay Option

A very convenient feature is the ability to order toll passes through the company's website. Having a toll pass makes your commute easier when you travel. This comes as part of the online check-in.

Online Check-In

You can check in your car from SIXT's website instead of the rental counter using one of two options: the online check-in portal via the website or the on-site terminal. After you sign in and check in with your reservation number, you go to SIXT's express counter and swap your signature for the car keys. For the terminal option, follow these steps: 

  1. Insert your Sixt Express Card or credit card into the terminal.
  2. The terminal detects your card automatically and shows you the reservation. You also have the option of booking extras at this point, such as winter tires.
  3. Select your car out of three vehicle options.
  4. Confirm the booking details and print your rental agreement.
  5. Open the safe and take the vehicle keys.

This makes checking in easy and fast and eliminates the issue of long lines that you get with other car rental companies.

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The Bad

  • Limited U.S. Availability 
  • No Instant Return
  • No On-Site Fuel Discount

Limited U.S. Availability 

SIXT has rental car locations in 15 states, so your options are limited in the United States. Sixt has rental counters at some major airports throughout North America, but not as many as some competitors. For instance, most rental companies have counters at JFK, LaGuardia, or Newark airports in the New York City area and SIXT does not. On the plus side, SIXT is worldwide, so it is likely to cover your international travel needs.   

No Instant Return

SIXT lacks an instant return option where you can leave the car with the keys inside. You must return the vehicle to a rental office (or other identified location) on the date and time specified in your rental agreement. 

No On-Site Fuel Discount

SIXT does not offer discounts for fueling your vehicle on-site. If a customer returns the car low on gas, SIXT charges a $50 fee. 

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The Bottom Line

If you're itching to try out a new or luxury car, look no further than SIXT. With quick check-in, no hidden costs, and free cancellation, SIXT is all about convenience. However, the company is not readily available throughout North America, especially in smaller states and cities. 

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Star Rating

1.3

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299 Reviews

Review Breakdown

5 grade

3%

4 grade

2%

3 grade

2%

2 grade

3%

1 grade

90%

Sentiment Criteria

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Robert Walker Boerne, TX

I booked a car rental with Sixt at the Phoenix Sky Harbor airport in advance of a vacation to Scottsdale. Upon arrival at the airport we realized we had too many bags (bulky golf clubs) to easily access the rental shuttle and thus I left my wife with most bags at the terminal while I took golf clubs and took the shuttle to the rental center and then drove back to pick up my wife. Unfortunately, I left the copy of my rental agreement in a bag with my wife but the agent was able to pull it up on his computer. I remembered ballpark numbers regarding the rental with the base price of $315 and taxes and fees taking the total up to just over $450. The car I had reserved was a Mercedes Gla or equivalent. While the agent did not specifically say there were none of that category available, he asked what type car I wanted. I said I didn't have a specific vehicle in mind and to be honest could not remember exactly what Mercedes model was listed and shown on my reservation. He turned the computer monitor around for me to see and first pulled up a Volvo station wagon to which I showed no interest. He then pulled up a Mercedes E300 and asked if that was ok and I said yes, it would. He did not make it clear it would be an upgrade and thus more expensive. He mentioned I had booked a base rate of $315 (plus change) and then said he could give me a first time renter's discount and AAA discount which yielded a rate of $216 plus tax and fees. It was not explained to me this was in addition to the amount of my reservation. The contract I eventually got a copy of did list it as an upgrade choice with the new charges as additional charges. However, there was nothing provided in print or shown to me on a monitor that included that information. All I saw on the little electronic pad that I signed on was a line for my signature. Now, I know it is my responsibility to be aware of what I am signing whether the electronic pad on which I am signing is displaying all the details or not. I did not know I could scroll back on the pad to see all the other information but I don't know that I would have even had I known, based on what I thought I understood from the way presented by the agent. Perhaps in the back of my mind I was rushed to get back and pick up my wife and bags and was not as attentive as I should have been. I do not think the agent was trying to take advantage of me or screw me. He was a very nice man and I would gladly deal with him again. Even if he never mentioned everything was additional charges, I should have inquired and read in detail what I was signing. Once I realized the total charges was almost $750 instead of just over $450, I was very disappointed. I contacted Sixt customer service and presented the information I have detailed here and after a brief investigation on their end got back to me. They did not want to have a very unhappy first time customer and made a one time exception as a good will gesture and credited me the additional charges. When I first made my reservation online, I was impressed with Sixt competitive rates although they deal with a higher class vehicles. I will definitely rent with them again, but I will also do my due diligence to make sure I fully understand every aspect of the rental and the associated costs. I highly recommend Sixt due to their excellent customer service, and their higher class vehicles at reasonable rates.

2 years ago

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Helmut

Visiting UK from Aus, I needed to hire a car from Manchester to London. After reading reviews was put off Sixt at first. But Avis was going to cost about twice as much (rental car prices in UK are ridiculous compared to Aus) so thought I'd give it a go. The staff were well-presented, friendly and helpful. Without being asked, the guy walked me to my car and showed me the features. This has never happened to me with car rental before. Drop off and billing were fine.

2 years ago

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Allen Bronson Idaho Falls, ID

They were quick to check in and get a car. It was an easy process. The employee was friendly and helpful. It was harder and more time consuming to check the car back in. I had to wait 20 or 30 minutes just for the employee to get to me and then he took another 15 minutes or so to go through the process of checking the car back in. The check in was frustrating. The car performed well, it was clean and comfortable.

3 years ago

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S. Smith Tampa, FL

Great costumer service, friendly and helpful gentleman. Helped to solve problems. For example, Upgraded me for free with a navigation (GPS) option that I realized then that I needed and did not have in the previous booked car.

2 months ago

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Review Source

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J Paul Wright Central, UT

I rented a car with SIXT in Florida and another time in Austria. For a foreign rental, they were great to work with. The Pick up and drop off were very easy and they , by far, had the best price since we were renting for 3 weeks. In Florida, the upgrade was nice, but because it was a luxury style upgrade, they wouldn't accept my insurance or my AMEX to cover the car, so I was almost forced into buying their coverage. If not for the upgrade, it would have been fine.

3 years ago

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Geneve Pierre Fort Lauderdale, FL

This car rental company is really helpful when dealing with customer related issues . They work with their customers with pricing for their vehicles and any other travel accommodations.

1 year ago

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Review Source

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Joanna Hester Gilbert, AZ

When I was searching for a rental car, I found a great price on Sixt. However, I was reluctant because I had never heard of them before. I decided to give it a try and got a full size car at a great rate. Their kiosk was a little hard to find at the airport rental car facility, but was well worth it.

3 years ago

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