National Car Rental

I have had nothing but good experiences with National. Their cars are clean, fully fueled, and don't stink of smoke. I would use them again.

I have used National Car Rental many times and I usually go through a travel site that pulls up comparisons and National Car is the lowest price many times and they also provide quality cars that are easy to pick up and drop off. I usually choose based on price, but even at the lowest price they treat me like I'm their best customer and thanks.

Loved National. Unfortunately when I switched employers I was forced to use Avis. I like Avis but really like the option from National of picking my car and going.

We use national Rent-A-Car when we arrived in Orlando Florida. We only had one agent helping but it went fairly quickly getting the car we needed. The car was clean and efficient .

I'm an executive elite member for national and have been for 4 years now. It is my 1st choice of rental cars when I do travel, which is a lot. I love the counter bypass & the car availability for us elite members. The ability to reserve and then cancel cars free of charge is one of my favorite features of being an executive elite member. As a person who travels a lot, I also cancel a lot of trips as well, so it is very convenient to not be charged when I have to change my travel. The National mobile app is also very helpful. Very easy to book, cancel & edit my reservations right from it.

It is with dismay that I must take my business elsewhere. I made a recent rental in Erie, Pennsylvania only to arrive on an American Airline flight to find no car. I had made the reservation two months earlier. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. I rent over 40 days a year with National and you could care less that you stranded me and my wife at the airport. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. It is sad that your “customer service” is not really service at all. It would have been easy for you to arrange a car for me had you cared about the situation you placed me and my wife in. Your lack of caring, your lake of response to multiple phone calls, and your overall lack of customer service has cost you my business. I am only one person, but I suspect there are many more out there that you have shown the same lack of concern towards. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. It is for this reason I happily take my business elsewhere.

National is a solid company with a great reputation. We have never had any problems with this company. It is a very well-oiled machine." They have well-trained employees.

Although I no longer travel for business, I continue to utilize National whenever possible. I love their Emerald Aisle service. Frequently, because I was an Emerald Club member, I could upgrade to a bigger car without extra cost. The service was quick and effective. Just go out to the lot with your luggage, pick the car you like the best, and drive out after checking in with the attendant. I very rarely had to stand in line. They had attendants with mini-computers check us in during drop off. For a busy traveler, this was time saving and stress reducing! National won me over for life!

Price is a little high, the facility is always clean and organized!

hi my name is Tom, I am giving you a rating o .you charged us $1000 for vehicle damage, which was untrue. A cleaning fee of $250.00. concession recoup fee of $702.06 unbeleivable that this is how you run your bussiness. WE tell everyone we see and tell them to stay away from you