Founded in 1918, Hertz is one of the oldest car rental companies in the business. It is also the largest car rental company in the United States. Hertz developed the low-floor passenger bus that is used by many transit authorities in large cities. They even have heavy equipment available for construction and other ventures. Hertz also has a popular car-sharing program. At most major colleges and universities throughout the country, Hertz offers a 24/7 rental with a Hertz car share station.
Hertz offers economy car rentals for average industry prices. Hertz's main advantage is that the company is in all 50 states, so although Hertz's prices may not be as competitive as some in companies in the industry, they have a high availability throughout the country.
Luxury cars with Hertz are average in the industry. Many competitors have higher daily rates than Hertz. Hertz offers a luxury line they call "Dream Cars"—a unique selection of world-class automobiles available at select locations in the U.S. These include performance and luxury cars such as Porsche, Mercedes-Benz AMG, Ferrari, Lamborghini, Bentley, and many more. Every Dream Car rental includes special services such as in-person greetings at the airport, personal orientations to the cars, and delivery/pickup. This makes the price well worth it.
Hertz locations can be found in all 50 states. They are also in the District of Columbia. Recently, Hertz relocated its corporate headquarters from Park Ridge, New Jersey to Estero, Florida. Hertz operates locations in 145 countries. Domestically, Hertz has more than 3,210 locations throughout the United States, with an additional of 1,215 locations worldwide.
Hertz has locations in all 50 states and in Canada. Hertz has rental counters at most major airports throughout North America. This makes finding a Hertz very easy and convenient.
Hertz has a beneficial rewards program called Hertz Gold Plus Rewards, which offers an instant return option for members. This allows you to return the car without waiting in line by letting you drop off the car, and leaving the keys inside the vehicle. If you are not a rewards member, you have to return the car the traditional way. One could argue that the company should make this option available to non-members as well, but this feature offers an incentive for signing up for a membership, which is free.
Hertz offers a toll prepay option called PlatePass, which allows you to order a toll pass through Platepass' website to make your commute easier. If you use PlatePass, you will be charged a $4.95 service fee for each day of the rental. Compared to some of Hertz's competitors, this is a low price for this service. Some companies also don't allow customers to prepay; they have to ask at the counter for a toll pass when they check in, which means toll passes may all be taken.
Hertz has an online check-in option. By providing a driver's license number and date of birth, a customer can use the express kiosk or counter at any Hertz station. This is a great convenience to customers and helps to reduce the amount of wait time.
Hertz offers Basic Emergency Roadside Assistance with each rental - which covers the mechanical defects of the vehicle only. They also offer premium roadside assistance, which covers mechanical issues plus keys locked in the car, lost key service, dead battery, out of gas service, spare tire mounting service, $1,000 travel interruption cost reimbursement, and a one-hour roadside service guarantee. Both options are available to renters 24/7.
There are two issues with Hertz's roadside assistance: the price for both options is not disclosed until you rent the car, and roadside service is split into two options, where most companies offer basic roadside service that covers both mechanical and more. Hertz, however, offers these basic services for more money than most rental companies with their premier roadside assistance package.
Customers who have prepaid for the reservation have to pay a $50 cancellation fee. If a prepay customer cancels within 24 hours there is a $100 cancellation fee. If there is a no-show, customers have to forfeit the entire amount they prepaid. These prepaid cancellation fees are steep, but it appears to go with the territory of prepaying for rentals.
Hertz does not offer customers an on-site fuel discount. They only offer a prepay fueling option. Since there is no incentive to use fuel on-site, it appears best to return the car fully refueled.
When requesting to prepay for gas, the contract is set up to bring back full in the hope the customer doesn't notice so they can be charged $10/gal. On Fri, September 4, 2020, I rented a vehicle at the Hertz location at 2571 S 171st Court, Omaha, NE 68130 and when asked if I wanted to prepay for gas, I was adamant that I did want to prepay. The contract wasn't set up that way so when I returned the vehicle on empty, Hertz charged my credit card $200. I called the Hertz national organization, customer service line at 800-654-4173 and spoke with Marvin. He refused to credit anything back so I escalated to his supervisor Mark who told me that the Hertz national organization had instructed phone employees not to refund any customer due to the COVID pandemic and the subsequent loss of business they were experiencing. I did sign the contract and it is my fault for not reading it, but it appears that they intentionally set this contract up this way in the hopes that I wouldn't double check to see if the employee did what I instructed so they could charge me an excessive amount later.
Never competitive in rental rates. Therefore, have not used in over 30 years. Sorry they are having financial problems
Scott A. Johnson
I like that Hertz allows Gold members to skip the rental counter and go straight to their vehicle. They have good quality modern cars that are well-maintained. Their pricing is towards the upper end of car rentals.
Love renting from Hertz. They always have a great selection of cars and the prices are competitive. I have always had great luck renting at Hertz at every airport I have flown into.
I like their rewards program. It's also nice that I can just go directly to the car and go (no need to check in at the counter). Good selection of cars and the cars are always clean.
Our company has a lot of work trips that we have to use and this service is great to work with. The prices are great and never had a problem and always fast service
Hertz is usually a little more expensive than the other rental options but they have a great rewards program and have so many locations
We have used Hertz rental a few times and it has been hit or miss. We got three bad cars in a row and it kind of ruined our trust in Hertz overall.
Hertz rent-a-car does a good job. Their customer service is good and they have a large inventory of cars to choose from.
No nonsense place to rent a car. Was sorry to see this company go bankrupt and hope to use them again.
We took our family on a trip from one state to another. We needed to rent a car that was big enough and could be returned at a different location then we picked up at. Hertz accommodated our request. We were pleased with the pricing.
I was impressed with the selection of vehicles and the fast customer service. Would definitely recommend.
Can be found at many airports. They have been reliable each time I have rented their vehicles.
We rented a car using Hertz for a vacation and it went smoothly and quickly to pick up the car and check it in at the end of our trip.
I enjoy renting cars from Hertz. Their pricing is affordable and they have a great selection of cars to choose form. I recently signed up for the Hertz Gold Plus Rewards loyalty program and love the perks!
Used this for my trip to washington. The car I had had terrible alignment issues.
My car was wrecked, got a ride to the hertz, was not pleased with the service, returned the car and was charged 1 month later for cleaning, was not impressed by service, could have been situational due to car being wrecked
Good website, good cars, decent customer service. Overall I like dealing with them. But when you take out collision insurance online from Priceline, they don't always immediately recognize your insurance purchased online, you have to watch them on that.
Hertz gave me a rental car when my car got totaled in an accident. Super affordable rates and car was in great condition.
Hertz is in every airport and can easily be trusted to have whatever size car you may need in stock. The prices are also very low. Customer service is not great.
The car I had to get was in poor condition, I couldn't get any other bc all the others were over priced.
Hertz is one of the best rental car services out there. With locations all over the US airports and bus stops they are one of the most reliable car services out there.
Hertz has a subpar rental service. The prices are high and the cars sometimes have leftover trash. The customer service hs been helpful at the least. Not a highly recommended service
I've used Hertz multiple times throughout the years when my car was being repaired because they were affiliated with my insurance company. While I haven't been able to pick which rental company I use, I will say everyone is always friendly and the process for picking up and dropping off is very simple.
They are so good when it comes to setting up a good option for car rentals! They are just unorganized with their information that they relay to the customer. I called a few times and the question I asked was not answered the same every single time I called back.
Natalia Correa MDTribe
I used Hertz when I was traveling in Cleveland. They had amazing customer service and prices!
I don't travel a lot but when I do and can find a good deal I have always been very happy with Hertz. They are very organized and get you a vehicle in a fast and orderly way. The only issue is I can't find deals very often and I wish I could because its always been a great experience.
Hertz provides the services you need at an affordable price. I have never had any issues renting cars thru them and customer service is good as well.
I worked with hertz when someone hit me driving a vehicle that they rented from hertz. They were awful to work with. I had to call them SEVERAL times about my claim, they never returned my calls, and it took over a month to settle my claim. It put such a bad taste in my mouth about the company that is will never rent a vehicle from Hertz.
We have used Hertz rental after flying and needing a car to get around. Typically the staff is friendly, but can be a little harried when their day is busy at the airport. They usually have a decent selection of midsize sedans to choose from and their cars are clean.
Hertz is a good rental car company. I have been impressed with their customer service.
They had the best price but their customer service wasn't great. Long lines and the car had a lot of scratches. The smells was gross too. There weren't any other options so we had to take what they had.
They were out of cars when we arrived and gave us an upgrade but we didn’t want that. They had major staffing issues in Oakland. Long lines and then when returned car early in the morning the lady was more concerned about feeding her car then helping me. Computers were also down.
Hertz has been great for me on convenience. They are located at all the major airports I travel to and make it easy to repeat business. They are convenient and helpful.
I was sent to Phoenix for work without notice. All the other rental companies were out of cars except Hertz. Not only did they have the size vehicle that I needed but the gave me a discount because I had to wait for them to bring it up to the check out. Their cars are always clean and smoke free which is a huge plus to me.
Usually a reasonable value with good customer service. Employees very helpful and pleasant
When I was working out of state, Hertz had the best long term rates and would work with me upgrades and styles. I could only find them in large metropolitan areas and airports.
Hertz was a great company to use while traveling and needing transportatio. The cars are clean and taken care of.
Over the past year, Ive rented 5 cars from Hertz while away for training at work. Hertz is very easy to rent from. I like being able to choose my car from the lot as well. When arriving, I check in and walk right to the lot to pick a car. Very easy, no hassle. The cars are always very clean and very reliable. At the end of the trip, returning the car is also a breeze. I pull up and am able to check in in minutes. Very helpful when I’m trying to catch my outbound flight.
Easy and good experience renting online and kiosk pickup. However I felt the pricing was a bit high. The price was $50 less per day for the exact same car from a company that shared a customer service desk! That’s rediculous
Quick service, reliable cars, decent prices. Very convenient, close to the airports and nice shuttles. Good and helpful customer service
They were so kind to me when I was renting a car. Very lenient and cool people. And they won’t charge you for small things.
Customer service is great, prices are higher than other companies. Pick up is easy.
Occasionally I'll travel and choose to use a rental car, Hertz always has the cheapest options for me but sometimes they don't have cars available.
Had a great experience with them. The customer service rep was SO attentive and a great listener. They ended up upgrading us to a nicer car for free which was so great. Awesome company.
I rented a Hertz car when I was in Hawaii and had a good experience. It was clean and filled with gas upon arrival.
We had a terrible experience with Hertz. Not all locations are the same but we basically got two non functioning cars when planning to go on vacation. Ended up six hours behind schedule because of complications with crappy cars. And ended up renting from someone else.
Hertz is awesome and the choose your own car feature is fun. I always look to Hertz first when traveling. Usually fast service, and quality, new cars to drive.
I rented a car from Hertz and it was a great experience! The service was great and the car worked perfectly.
We had a wonderful experience with Hertz on our last trip. We were in our car and off exploring quickly. Staff was efficient and friendly.