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The brand's claim to fame is offering consumers the same vehicles for less cost than their major competitors. The company has been in operation for over twenty-five years. Their headquarters is currently in Los Angeles, California.
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|Fox Rent A Car ›|| |
Fox offers economy and luxury vehicles at a low price in the industry. This can make traveling more affordable for customers.
Fox offers Roadside Service Assistance (RSA) at $3.99 per rental day. Benefits include emergency road service towing (within 25 miles of occurrence), winching, jump start, flat tire change, lockout service, and emergency fuel delivery (up to two gallons). Fox promises that this roadside assistance will waive all, or a portion of the cost of a roadside assistance service call up to the amount of $400.00 per incident. If customers find themselves in a roadside emergency, Fox has a toll-free service number located in their Rental agreement folder. The pricing is on par with many companies in the industry.
Customers can order toll passes through Fox's website to make their commute easier. This is called Fox's PlatePass All-Inclusive Service, which, if customers choose this additional option on Fox's website, is a daily rate stipulated in their rental agreement. Customers are responsible for the payment of all tolls incurred during the rental period- whether covered by the toll pass or not.
The economy price range Fox customers is low in the industry. With taxes and fees, the price range is actually closer to average prices. These prices may seem to be a great bargain to begin with, but be aware that the prices will go up with taxes and fees.
Fox Rent A Car offers luxury vehicles for low prices. But again taxes and fees could raise the price to an average, if not high rate.
Fox does not charge customers cancellation fees-a great benefit unless customers use Fox's PAY NOW program, which is when they prepay for the rental. For PAY NOW customers, there is a $25 fee to cancel.
For non-PAY NOW customers, Fox makes canceling a reservation easy. Customers can use the same platform they used to book the reservation to cancel it. For example, if they booked the reservation on Fox's website, they cancel the reservation on Fox's website. The same goes for customers who book a Fox reservation using a third-party platform, such as a travel booking site like Expedia.com. One caveat is that although Fox does not charge cancellation fees, if customers use third party platforms (i.e. Expedia.com), those platforms may charge customers their own cancellation fee.
One generous rule Fox offers for PAY NOW customers is for those whose credit card is lost or stolen. If the credit card used to book a PAY NOW reservation is lost, stolen, or replaced by the card issuer and cannot be presented at the time of rental, Fox will waive the cancellation fee at the time of pick up.
Fox Rent A Car is found in 13 States. This is on the low end for most car rental companies. Fox also does not have a presence in New York City, a major location. Many of Fox's competitors have New York locations- as well as locations in up to 50 states. Fox falls short in this regard.
Fox lacks a sufficient number of rental counters at most major airports throughout North America. They only have locations at 25 Airports in the U.S. and Canada combined. Other companies are more available with rental counters numbering at 40 airports or more.
Fox does not offer discounts on the price of fuel it uses to fill the tank on-site when customers return it. Vehicles must be returned with the same amount of fuel present at the start of the rental to avoid refueling charges. A few companies offer on-site fuel discounts-an option Fox should consider to provide customers with a more cost-effective experience.
When vehicles are returned to Fox's locations, it must be done in person by returning the vehicle to an agent on site. Some of Fox's competitors allow customers to return the car without waiting in line by leaving the keys in the car, but most car rental companies typically do not offer this option.
Some car rentals let customers check in from the website instead of the rental counter, but Fox requires customers to come in person to check the car in. If customers rent a vehicle and agree to return it to a different office as stated on the rental agreement, customers have to pay a one-way drop fee. Having to go in person is standard for most companies but can be inconvenient for travelers in certain situations. There are companies that offer this feature, making Fox less competitive in this area.
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Rented a minivan and the van sounded like it was going to fall a part. Customer service was good. The van was not so good...
Always a good value for reliable cars. It has been a long time since I had manual windows, but the savings was worth it.
Scammers and money hungry!! Do not rent from them. Paid in full using my credit card to treat my family, in which the pickup infos in their name, on their trip to Los Angeles California. Wasn’t allowed to pickup the car rental because the rep said his infos matches but not the credit card. They’re stranded out there without a car with my 80yrs old parents at 1:00AM. So he have to pay for another car rental. So they took a total of more than $500!! So then I called them trying to clear things out, the male gentleman told me I need to read the fine prints and I will not get my money back, then hung up as soon as I started questioning him! They’re rude and unprofessional in every levels. Never do business with them EVER!
Less than desirable experience with this company. It seemed affordable until they tacked on all the extra fees. Also, the rental agent was rude. Will never rent from this place again.
I've used this company on several occasion because they offered the best deal for the car that I wanted to rent. Often their business is of site of the airport, but they usually have a shuttle to get me to their business and it wasn't too much of a problem. I will probably go with them again in the future because of the price.
I have used Fox rental car three times in the last month for different trips. They have by far the lowest fares, especially for one way rentals. They are not the big, glamourous brand, but their cars are reliable and the staff is always friendly.
We have booked a rental car with them several times because of their lower prices. Their car selection was great for what we were looking for. We didn't need all the bells and whistles, just a car to get us around. The prices reflect the fact that this company is not located directly at the airport and you have to take a shuttle to pick up the car. I don't mind the shuttle for a cheaper price, not a cheaper car.
I rented a car with this company because it was very affordable. The low price was definitely not worth it though. The car was filthy and did not run well. I won't use this company again.
Pretty terrible experience using fox at the LAX airport a few years back. None of the pickup busses said fox on them and couldn't get ahold of anybody on the phone. Finally took one of the other buses and walked to Fox.
The worst rental experience. Changed 3 cars within 30 mins. All 3 cars had mechanical and suspension problems. The vehicles are not serviced. Maintenance on them show -4000+. Which means that the vehicle was supposed to be serviced 4000 miles or More ago. Then to put the icing on the cake after i swapped out the last one, i forgot my charger in it. I go back and they cant find it. One of the employees stole my charger for my iPhone out the car. Called headquarters they claim they can't even do anything. They cant even contact the local branch which is ridiculous to me because I couldn't even contact the local branch. If I had a real serious issue that I needed to contact that location i couldn't. It is impossible to contact. Bottom line, dont use this shady company. Horrible vehicles, horrible customer service and there employees are thieves. That what you pay for from FOX CAR RENTAL! * NOT RECOMMENDED AT ALL *
I rented a car from the Fox office at LAX on Sat Sept 10. Shuttle picked us up very timely. When we arrived at the rental office there were approx 78 people waiting in line. At Payless in same lobby there were 3. It was a free for all with no one to explain the lines and no one directing traffic. The first line was a wait time of 2.5 hours. The clerk at the desk was an immature cocky young lady who was argumentative and rude. When finished we went outside to pick up a car and found yet another group of people waiting for their car. This wait was 45 more minutes. There were clearly no cars available and they were cleaning them one at a time. We had chosen a full sized car and given a mid sized car which they said WAS full-size. This car was inappropriate for our party of 4 with luggage but at this point we just wanted out of there. I wouldn't rent from this company if it were free.