Enterprise Rent-A-Car was founded in 1957. It is a household name when it comes to rental cars. According to Forbes, they are one of the largest privately held companies in the world. According to Business Weekly magazine, Enterprise has been voted as one of the top places to start a career. A lot of young professionals get their start at one of the Enterprise locations throughout the country. By 2005, JD Power and Associates had recognized Enterprise seven times for its outstanding customer service, indicating that Enterprise really rolls out the red carpet for customers. Enterprise has a car sharing business that lets customers use a car for a short period of time during a day. This differs from its car rental services, as car sharing customers pay an hourly fee to use a car.
Economy rentals with Enterprise prices range from medium to high depending on the rental location. The prices are competitive when compared with the average rental car company. Enterprise also offers cheap, very inexpensive one-time deals that can help customers save money.
Enterprise's luxury rentals range from medium to high depending on the rental location. These prices are in the normal range for many rental car companies who offer luxury vehicles. Some major car rental companies are more expensive in price, making Enterprise luxury rentals more affordable than a good portion of their competitors.
Enterprise can be found in all 50 states. They have one of the highest number of locations in the industry, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population.
With rental counters at most major airports throughout North America, Enterprise is available in most major airports in the U.S. and Canada. With so many locations, it makes it very convenient for customers to plan trips and use Enterprise's services.
One unique service Enterprise offers that customers won't find everywhere else is their complimentary pickup/drop-off service for renters who want to leave their car at home, or don't have a way to get to the rental agency. This is especially convenient for customers who are renting at airports.
Enterprise offers customers an on-site fuel discount. Customers can choose to prepay for their fuel, which is calculated by the local price per gallon, minus Enterprise's discount. This is unique, because most rental companies do not offer on-site fuel discounts.
According to their policies, Enterprise does not offer any instant return services. Customers have to return their car or vehicle in person. This may mean waiting in line to return your car. Some major competitors of the same size offer instant return for general customers and others offer instant return through their membership rewards program. Enterprise, being the largest rental car company to date, would do well to offer this option to remain competitive.
Enterprise does not offer an online check-in option. However, at an airport, customers have the option of returning their car after business hours. If a customer has to return their car before or after business hours, each location has a set of procedures for dealing with after hour returns.
Enterprise offers renters roadside assistance protection that covers flat tire, jump start, lockout service, fuel delivery, and key replacement. The downside is that Enterprise offers roadside assistance protection only at select locations.
We have used them close to 10 times. NEVER a problem, except ONCE.. Let's just say, before you drive off the lot, stand on the door frame and check the hood of your car for any dings or such and POINT THEM OUT!!
Violet Acosta Stewart
I have rented vehicles from this company for many years and in many states. They have either given me what I have wanted or a great free upgrade. I have never been given a dirty or bad vehicle. I will definitely go back.
Have always had exceptional service with Enterprise. Staff is always friendly and courteous, even going out of their way to accommodate me.
Enterprise Rental Cars are amazing and their customer service is beyond spectacular. Their prices are a bit too high.
I’ve had several rentals from Enterprise and they always works out great. The vehicles were clean and pick up and turn in at the airport was simple. Great company.
We’ve always been able to get a great deal with Enterprise. They’ve always upgraded us To a larger vehicle without us ever asking
We rent a vehicle from Enterprise at least twice a year. The vehicles have always been less than 2 years old, and they are always very clean. I've always appreciated the customer service that has helped my family every time that we have reserved a vehicle. I would definitely use them again.
We have always recieved great customer service via Enterprise. We especially appreciate the Military discounts to those who serve and their dependents.
Enterprise provides great vehicles for renting, however the company should work on having the rentals prepared on time.
Enterprise is a good place to rent cars. When in need I always lean towards enterprise. They have great cars that can take you from point A to B for good prices.
My experience with this company is very good. I enjoy the cars that are presented because they are clean.
Enterprise has really neat rental cars. This is one of our go-to's for rental cars because of the great condition of the car as well as the phenomenal customer service.
While traveling for work I have used enterprise. My company has a corporate discount with enterprise and their prices are always competitive with other companies.
Never had any problems. Cars have always been clean and worked perfect and the employees provided great service.
Enterprise is a responsible company that will provide you with a rental car when you need it. Their staff is usually friendly!
Enterprise generally has the best price. We use them regularly when we go out of town. They are organized and make it easy to rent a car. Cars are clean and run well.
This is been a great resource for me and my business. They’ve been dependable and have great customer service. I would recommend them to others.
Always have a great experience when we go through enterprise to rent cars! We used budget the last time and we will never be doing that again! Enterprise is definitely worth the money!
Spencer Morris (Logan)
Always seems to be the cheapest and they actually have vehicles when you rent them
A company offering good prices for quality rental vehicles supported by friendly and helpful employees
They had my car ready as expected. I was able to get in and out pretty quickly.
You can't go wrong with Enterprise. It is nice they have a lot of locations, you can usually find one close to home if needed. Not the cheapest but a great option.
I’ve always had a great experience when renting with Enterprise. The cars are clean and if my preferred car is not ready when I arrive, they will upgrade me.
Just used them a couple of weeks ago because my car was getting worked on. Great service and great choice of cars
I have consistently received amazing service from this company. Their customer service is on point and their people make the process very easy.
Got a rental for an afternoon when my car was being repaired. Enterprise provided a nice car, fast check-in/out.
We've used enterprise a few times. The process is a little bit of a head ache but they do their part.
Great price and quality when we have taken our family on trips and have never had any problems.
A great value. Sometimes getting the car is a little difficult. Use it mostly for personal use, but not business.
Best car rental place. Ever. Enterprise has amazing, affordable deals and is super easy to get. We were needing to borrow a car one day because we were a little unsure if our car was going to break down or not. We found enterprise, and the people were so quick and kind! Love this place and definitely recommend it.
Always have been happy with Enterprise. Good selections of cars and I have received great service from them
I really like using Enterprise for local rentals. I have used them twice while getting auto repair work done on my car. They staff are very friendly, the rental price is great, and the locations are very convenient.
Lots of great options for rental cars and always available when I've needed a rental. They are always my top choice.
I have used enterprise for many years and found it to be one of the most consistent and quality rental agencies out there.
Enterprise never lets you down. Their customer service is great, and they have never not had my car ready for me when I arrive! Renting cars should be simple and Enterprise makes that happen!
The service is very professional and they offer nice and reliable cars. It is definitely worth the extra money you pay to go with them for your rental car.
Cars are clean when you pick them up. The check in and out process is quick and easy. It is convenient that they will come and pick you up if you need them to.
We picked up the car with ease and It was a standard rental car. We didn't have any issues during our trip so it was a success.
Enterprise easily has the best rental cars out there. Especially as a student, I used Enterprise often because of its discounts and cheaper options that other rental car places dont offer.
Good selection of cars and their return/pick up process is easy and straight forward. Good prices for what they have.
We've used Enterprise probably half a dozen times over the past decade. They work well with us and our insurance.
I rented a car with Enterpirse in North Carolina. Their customer service was great, they were very helpful. I even was able to trade my assigned car for a different car that was even been better suited for us. Renting a car is always expensive, but they made it easy to pick up and drop off.
Great service, fair prices, very friendly employees. I always check with Enterprise first for our rental needs.
Enterprise makes renting a car so easy! The process was smooth from booking to return. The car we rented was clean, gases up and ready to go! Thanks enterprise!
I have used Enterprise car rental many times and as their slogan says, they pick you up and that helps a lot when you need to get your car fixed or it will be a while due to a wreck. They gave me the car I needed at a great price.
We've only used enterprise once, and we didn't have the best experience. The car we were using broke down in the middle of Kansas, and the customer service rep we called had some trouble locating us, but they redeemed themselves by getting a new car out to us and everything turned out fine. Overall, not too impressed, but they got us where we need to go, so I guess they're good enough.
We have had to rent cars twice this year because of accidents. Enterprise has been amazing to work with! The reps in the office were extremely helpful and picking up and dropping off the cars was super easy. Both cars were in beautiful condition. Very happy with our service!!
Nothing but positive experiences with Enterprise. The cars we have rented have always been clean and well kept and customer service has been awesome.
Recently rented a car from Poitiers, France. Returned it undamaged before opening hours (as arranged) only to receive an email ten hours later when we were back in the UK saying that the car was damaged. They've taken 1000 euros from our credit card but keep failing to send photos of the damage and a repair invoice. We've emailed them 4x, phoned twice (where they've promised to send photos immediately), but nothing. It's a scam. Our fault for not videoing or photographing the car when we returned it, I guess. But steer clear of Enterprise.
Enterprise is a great organization. They have clean cars and great service. I often tried to rent from Enterprise in my travels.