Enterprise

I am writing as a prior client of Enterprise Rent a car in Hollywood, Fla. This location without a doubt, in all the years I have been renting cars, have never experienced such HORRIBLE service. From Management down to the counter personal. They were rude, disingenuous and unsympathetic. I had ordered a mid size car, I was given a "E" car with a take it or leave attitude and was told by management" It's your problem not ours"!! If i could give them "0" stars I would Enterprise Rent A Car 2090 N. State Rd 7 Hollywood, Fl. 33021

Always have gotten great rates on daily car rentals, wish their trucks was better rates

I used enterprise right at the beginning of the pandemic when I needed to drive home from college. They offered a great deal where college students didn't have to pay the extra fee for being under 25. They made picking up and returning super easy and the customer service was great!

I had a nice experience with Enterprise and made it simple and easy for travel.

On February 9,2020 I was involved in a car accident. Enterprise in Villa Rica on Montgomery Street were amazing ! There are lots of things to do once you have an accident, one part I did not have to worry about is my rental situation while my vehicle was being repaired. Delaney M. her staff were fabulous the entire time my vehicle was being repaired and took great steps to ensure I was satisfied and knew what to expect during the process . I appreciate them and the fact they made a bad situation easier to handle because of their great customer service!

Enterprise is my first and only choice for rental vehicles. They offer newer cars, easy contracts, and fair prices along with a great rewards programs. They have the best customer support and always follow through with their service. I have never been disappointed even when they had inventory issues. They just worked harder for me to ensure my plans went off unimpeded. Every company should emulate Enterprise.

Enterprise has always been incredible to work with. I had just spent the weekend in California for my daughters competition. We literally stayed at a hotel that was within a few miles of everywhere we needed/wanted to go. When we returned the car we had driven less than 30 miles and had forgotten to refill the tank. Because of how little we had driven the gas was on them!! So cool!!

Enterprise has always treated me, spouse, and now children with honor and respect. They have worked with us when we've left paperwork at home for a debit card use. Upgraded when our car smells of smoke or dirty. When we went over on our mileage, they didn't charge us extra; when tank of gas was at 1/3 when we picked up car, they told us we could bring it back on "E". I have more examples.... I will only use Enterprise, unless there is no other option. Great company! Great customer service!

well, i have nothing but great things to say about enterprise....I live in Tulsa Oklahoma and i use the 2223 11th st store. The employees there go out of their way to please you, And i Have never gotten a bad car. The employees there greet me with a warm welcome each time. I used to rent from another a facility and let me tell you, now they were a disappointment. I was always given a car that had just been returned and it wasnt clean. They over charge and arent reasonable. I had the great chance to use enterprise and havent regreated it yet and i dont think i will. "Go Enterprise''

Just to start off by saying I typically never leave reviews about businesses because I believe that most issues can be fixed over the phone or majority of the time or they are not worth reporting. This situation is 100% different. I’ve rented from enterprise about 3 times including this scenario. Let me begin with my Situation. I was in a car accident on the 25th of September that left my car totaled. The insurance company payed for my rental through enterprise from the 28th to the 15th. On the 15th of October I received a call stating that I needed to come into the Avondale enterprise location to fill out paperwork if I wanted to keep using the ENTERPRISE rental car through enterprise using the insurances rate. I agreed to coming in to an enterprise location but asked if it could be at the sky harbor location since they have a better car selection. Hince the car they gave me at first ran sluggish and had 2 cracks on the windshield when I drove off which I had to call back 5 minutes after renting the vehicle to report. The lady I spoke with said it was ok if I went to the phx sky harbor location and do that just make sure I tell them it’s for a insurance claim so I can get the same rate. I went to the sky harbor location after work to swap cars and fill out the paperwork. I had intentions on paying the additional amount to rent the car through the 28th which was the limit. The representative there tried to run my credit card which declined. I then pulled out my debit card to make the payment and the representative stopped me. He said it was ok as long as on the 28th when I dropped off the car I swapped the form of payment as well so they could collect the payment. I asked if the representative was sure. He said yes. He completes the paperwork and has me sign the documents. I leave with the rental car. I leave to California to visit my family. The weekend expires and Monday comes and I didn’t receive any calls it was peaceful. On Tuesday I receive a call from enterprise Avondale location stating I was past due. Keep in mind that I am at another site location representing my job since I’m in IT so I am at work. Shocked that I’m receiving a call like this I start to plead my case to the lady representative on the phone with me. All the lady representative said was that the phx sky harbor representative was wrong with the information they provided me and I need to pay. The lady then went on to say they’ve been trying to debit my credit card for the amount. Wow. What?..... Now they need another form of payment because it was declining the transaction. Noticing that both of our tones started to change and I was at work I then told the lady representative I would have to call back because I was at work. She continued to state she needs to collect a payment. After about 2 times of her saying this I became frustrated and disconnected the call. I then receive a threatening voicemail from the representative saying she was going to escalate this to risk management. Which she before stated in the phone call that risk management can report the car stolen. I instantly call back and receive a gentleman on the phone. I explained to the gentleman what happened at the airport and that I was given wrong expectations. Obviously it was true because I was able to drive off a top security airport with a Enterprise Rental. He said yeah something is very strange about that and validated my point. He then went on to read the notes the previous lady representative left about me. She said that I refused to pay and has no intention on paying for the rental. Not once did I say any of that on the phone call with her. I got off of work around 7pm and got home at 8 pm. Next day I contact their Risk management department. They stated that they don’t see anything on the account and I don’t look to be pulling up any red flags with them. They recommended that I contact the area manager. I said ok. Next day I receive a voicemail from Clark C stating that I need to return the car because not paying for something an using it isn’t right. They said that’s not a good way to run a business. I thought the voicemail was pretty rude since I didn’t do anything wrong and it wasn’t like I was running from them. We obviously had multiple conversations about the situation. When I contacted Clark the area manager for the Avondale location he stated I was given wrong information. I then told Clark I do not have a problem with paying the amount. My problem was that the company tried to debit my credit card multiple times without my knowledge. Then they stated that I couldn’t use that credit card any longer and I had to change my form of payment. Which wasn’t true because they tried to debit my card 3 times since Tuesday. I could have easily out the money onto my credit card if they would have gave me the option or informed me that it try’s every 24 hours. Instead they were so focused on collecting a payment now that they didn’t hear the solution I was giving them. I then asked Clark C to allow me to speak with someone else higher than him in regard to the matter. His response was that it wasn’t going to go no higher than him and I could not speak with anyone else. Clark C then sent me a text message stating “Geaunte Fisher This text is to advise you that your rental of our 2019 Gray Dodge Charger is now escalated due to an overdue return, outstanding balance, and failure to comply with branch deposit requirements.   At this time we are demanding immediate return of our rental property. If you are unable to return, please provide the location of the vehicle, and we will send a team to repossess it. If you have any questions, please contact me directly at xxx-xxx-xxxx Clark C Area Manager Enterprise Holdings “ I then called in to the call center and they reported it to management. I then received this text message from Clark C. “Mr. Fisher, I just got your corporate complaint. It goes straight to me. As I said, I am the last word on this. “ He then stated that I could speak with their risk management team. I then asked when will they be contacting me. He then said “I have asked her to reach out to you as soon as possible”. I waited by my phone for 4 hours for someone to call me answering anything that rung on my phone. I received no calls. I then receive a call from my mother stating that a tow truck had the rental on their flatbed and was driving off. I received no call that they were going to tow the car with my personal belongings inside the car. I had my gun in the car. To make things worse I call the tow company to get my belongings and they said it never reached the tow yard. It went straight to phx sky harbor. I am totally upset and ready to break down because none of this was my fault and if the representatives would have took the time to investigate the situation and do the right thing this would have never happened. Since my car is totaled I have no car. All over setting wrong expectations and not listening to the customer. Horrible service. Then they say a manger is going to contact you. When I ask how long will this take they say 1 to 5 business days. Horrible service.

Always receive super service and personnel treatment.