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E-Z Rent A Car was started in 1994 with a fleet of nine vehicles at the Orlando International Airport. Today, the company has grown into a national and international brand name.
|E-Z Rent-a-Car ›|
E-Z's economy prices are considered low in the car rental industry. E-Z Rent-A-Car's prices are among the lowest for its smaller car classes. Only a handful of rental companies offer prices as low as theirs, and most offer upwards of twice or three times the price for an economy vehicle. Renters who are looking to travel on a budget will be pleased with the prices available to them through E-Z Rent-A-Car.
E-Z also offers low prices for luxury cars. E-Z is a great option for customers who would like to rent higher quality cars. Not all rental companies have the luxury car option. E-Z offers these luxury cars at a low price which can be a great savings for customers.
You can also order toll passes through the company's website to make your commute easier as part of your online reservation. You do, however, have to pick up the toll pass at the rental counter when you check in. This is typical for most rental companies, but not ideal.
E-Z also offers some features and roadside assistance. They offer equipped vehicles, handicap assistance, and Plate Pass. The roadside assistance can be a very convenient feature for customers who have car issues with their rental.
E-Z Rent A Car can be found in 14 states (and Puerto Rico). This is on the very low end among economy rental car companies. Plus, E-Z is almost entirely limited to airport locations. If you're flying in to one of the airports E-Z has a counter in, then this is great. But if you're a local resident and want to rent a car for local purposes, this can be an inconvenience. You will need a ride to the airport both ways for pickup and drop-off. Some car rental companies pick you up and drop you home, but E-Z does not offer this service.
A big disadvantage of dealing with E-Z is that they charge $50 for a cancellation fee. Many companies do not charge a cancellation fee, and some have a $25 cancellation fee.
Also a limitation is the number of rental counters E-Z has at most major airports throughout North America. With locations at 33 international airports, these aren't many compared other car rental companies. Locations are clustered in Texas, California, Florida and Puerto Rico.
Although you can make your reservation on E-Z's website, you cannot check in your car from the website. You have to come in person to check-in, which also is standard procedure for car rental companies. This, however, is not always the case. There are car rental competitors that offer online check-in.
With E-Z, your rental vehicle has to be returned in person. Returning the car without waiting in line where you are able to leave the keys inside the car is not an E-Z Rent A Car policy. Some companies allow you to conveniently drop off your car and keys after hours, but returning it in person is typical with car rentals-especially in airports. E-Z does not offer after hours drop-off.
Although E-Z offers a host of different coupons on their website that you can redeem when putting your down payment on your reservation, there is no on-site fuel discount. If you rent a vehicle with E-Z customers are responsible for returning the rental vehicle with the same amount of gasoline as was in the vehicle upon departure from E-Z's rental facility.
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Worst Customer Service Experience EVER! I travel frequently and have used a variety of rental car companies. I decided to try E-Z because of the affordable price. I soon learned, you get what you pay for. While on my trip I bought a brand new pair of sunglasses. When I dropped off the car it was early in the morning and still dark outside. In the dark and hustle getting to the airport, I did not notice my brand new sunglasses in a black case sitting on the black passengers seat. I noticed they were missing while in the airport terminal. I called the only phone number I had which connected me to a call center that would not be open for another few hours. Knowing I would be in the air, I had my brother who I was visiting call the number for me and let them know where exactly to find my glasses. I called again once I landed. I was told that I have a case number and that someone would reach out to me within 24 hours. I waited patiently and no one called me! So, I called them and was told that it was being looked into and that someone would call me within 24 to 48 hours! I asked for the local number for the location I did business with and was told that they do not have a phone number and that they only communicate through email support tickets...that is UNACCEPTABLE! I dropped the car off on a Monday and called back EVERY day that week! No one EVER called me, I ALWAYS was the one to call. Finally on Friday, I was told that there was a resolution...they could not find my sunglasses. I was only give excuses like, “they are a very busy location”, or “we are not responsible for lost possessions”, no one ever told me that they were sorry that I lost my sunglasses. At this point I’m pretty sure that one of their employees STOLE them and is enjoying my brand new sunglasses that I only got to wear once. I will NEVER do business with E-Z again and I would discourage anyone from doing business with them. I repeatedly asked to speak with a supervisor to complain about their awful customer service practices and was denied the opportunity. This is why I am writing this negative review. Clearly they don’t care about their customers or improving their ABOMINABLE customer service practices. Therefore I feel obligated to warn everyone out there to stay away from E-Z Rent A Car!