BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.
Are you a representative
of this company?Claim this Profile
Henry Caruso founded Dollar Car Rental in Los Angeles in 1966. In 1990, Chrysler picked it up as a business holding. Today, they have more than 358 rental locations in the United States, renting mostly Chrysler and GM brand vehicles with many different American carmakers represented on the market.
|Costco Travel ›|
Dollar's rates are extremely low and very competitive in the industry.
Note: While they may have some of the lowest prices in the business, extras fees and taxes are sure to bring the price range up. Dollar offers a Best Rate Guarantee, meaning that if a customer finds a lower rate on another website that they will match the price and give a ten percent discount.
Dollar also has a program for businesses, called Dollar 4Business. Dollar 4Business provides small- to mid-sized businesses with discounts, as well as waiving fees for multiple drivers or underage drivers, free rental points and more.
Dollar locations can be found in 48 states. Customers can find a Dollar location in the majority of the U.S. There are some companies that have locations in all 50 states and others that only have locations in less than 25 states.
Dollar has rental counters at most major airports throughout North America. Almost anywhere you land in the U.S. and Canada, a Dollar site is there. Dollar has one of the highest number or locations available for car rentals, increasing availability and convenience for travelers.
Dollar offers what they call PlatePass T, a toll pass you can order and prepay through their website during the check out process. This makes a customers' commute much easier and saves time compared to ordering it at the rental counter last minute. This also saves the driver from having to pay cash at toll booths and waiting in a long line to pay.
Dollar offers online check-in through their RapidRental check-in platform which requires a customer's driver's license, date of birth, and other vital driver's information. This speeds up the rental process without having to do it in person.
Luxury vehicle rates are average in the car rental industry. Some companies in the industry offer better rates for luxury cars.
Dollar does not appear to discuss a cancellation policy in their Terms and Conditions or anywhere on their website. You can cancel a reservation online, but we are not clear whether there are associated feeds or not.
Dollar offers their roadside assistance or Premium Emergency Roadside Service (PERS), as part of what they call protection packages-either the Risk Eliminator, Risk Reducer or Risk Freedom package. It's not the best option because you have to pay for a whole package to get one feature. Most companies in the industry offer roadside assistance for as low as $4.99 per day. Also, you can't know how much it costs until you contact the local rental location you plan on using. This is due to the fact that this service is not guaranteed at every location.
Dollar does not offer an on-site fuel discount. If the traveler uses the car for less than 100 miles and fills the fuel off-site, they will only need to present a fuel receipt and not be charged a service fee.
Dollar requires that you return the car in person. There is no instant return. Most companies make you return the car in person. Dollar customers should be aware that they will be charged a $20 fee for returning vehicles before their scheduled drop-off date and time. Some customers have even reported receiving an early drop-off charge for returning their car a mere twenty minutes before the scheduled time.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
Dollar rent a car is usually the most economical option. When booking for my family I always consider Dollar. Pretty good cars. Great prices.
Dollar is an affordable rental car service that has a good rewards program. It's free to join the rewards program which makes things easy and nothing to commit to financially. If you want a second driver, their additional driver fee is super cheap. This isn't something I generally use often when I travel but it is a nice luxury for those that do travel in pairs.
I've used this rental car company for trips with my family and have been able to get a great deal on a rental car at less of price than the bigger companies. The cars don't have all the bells and whistles, but it gets me around and I've never had an issue with my car.
We have only used dollar Rent-A-Car once in Denver Colorado. We had to wait in line for over an hour to receive our car but when we did receive it they upgraded us to a larger automobile. We appreciated the compensation and would rent from them again .
This summer we have taken a lot of road trips. We didn't want to run the miles up on our car, so we searched for rental cars. I found great car at Dollar at a price lower than all the competitors.
I have booked several times through Dollar and have been able to rent a dependable car for a good price. They are often a little cheaper than the big name companies, because their rental facility is ofter of the airport site and you have to take a shuttle. I don't mind taking a shuttle to pay less for a car.
Getting the car at an airport was a long and tedious process. It seemed like they were understaffed and we were stuck for an hour.
On our trip to Hawaii we ordered a car from dollar because it was the cheapest, we were very happy with it, and were able to pick it up quickly as well as drop it off quickly giving us time to catch our flight home
We called dollar and rented a car over the phone for a reasonable price my wife does all the phone and paper work. When we went to pick up the car I was to be the driver the lady said the only person that can drive the car was the person that booked it which was my wife well she doesn't drive. So they made us rerent the car at an exorbitant price. I will never do business with dollar again no matter how cheap they give me the car.
Whenever I've needed a rental, this is where I check first because prices are usually the best. I have been happy with every rental. Cars are always really clean when I get them. I left sunglasses in my rental once and was actually able to get them back.
We booked a car on rentalcars.com. From 10/03/16 Jacksonville Fl to 10/14/2016 Miami FL After the hurricane Matthew the front door got damaged ,so on October 8 2016 we drove to Daytona beach Rental Car Dollar to change cars. The staff consisted of two members, a manager and a clerk who refused to disclose their last names. They asked us if we smoked in the car and we said no. The clerk went to inspect the car to make sure we're telling the truth. On her way there she lightened up a cig and got inside while smoking. Makes you wonder how the car could possibly smell after such an unprofessional inspection or how likely would it be to find ashes inside the car? Anyway she then returned to the office and told the manager that we smoked in the car. After we pointed out that the clerk smoked during her inspection, which she later confirmed to be true, the manager clearly became embarrassed at the revelation and said she's gonna check herself. What she eventually found in the car was some sort of dust or dirt or whatever it was. No one could determine for sure what it was, however the manager could care less about any of our arguments and charged us a 300$ smoking fee for nothing. (Recently they returned back the said 300$ and charged 461$ instead.) There was virtually no evidence to support their claim, they didn't even bother to use a smoking detector. In my opinion this company should face legal consequences for extorting money from customers, especially because it seems that they don't even care about their own reputation.
Upon arrival to sunny, Southern California, the associate at the counter offered me a discounted rate for a convertible. I explained that since I was there for work and paying for the rental with my company card, I would need the vehicle upgrade fee to be charged to my personal credit card. He assured me that I could do so upon turn-in. This didn't happen. Further, when I called the customer service and billing line, I was told not only that they would not help me but that vehicle upgrade charges could never be charged separately. I begged for her help in whatever way she could offer it. She just asked if I had ever rented a car before in a condescending manner and reiterated that they would not change a thing. I've never experienced such poor customer service with any company in any industry.