Avis was founded by Warren Avis in 1946 at Willow Run Airport in Detroit with an $85,000 investment. Shortly after, Avis opened a location at the Miami International Airport. After years of varying acquisitions and mergers, the car rental company has expanded to Europe, the Middle East, Africa, and Asia. They have also launched an Avis car rental app.
Avis offers low to average prices for their car rentals. Avis also has a wide variety of vehicles. They have moving vans, which are not always available at other rental companies, as well as pickups, which may be even less common. While these are not available at every Avis location, they typically are. This offers renters a wider range of vehicles to choose from than the average rental car company. Avis also uses many environmentally-friendly vehicles in its fleet. Most of its smaller vehicles are SmartWay certified and do minimal harm to the environment. All of their vehicles are 100 percent smoke-free in the U.S. and Canada, so smokers who want to smoke in their rental car will have to try another company.
If you're looking to rent a luxury car, Avis offers low to average prices in the car rental industry. Many popular rental car brands out there do not offer luxury rentals, making Avis more advantageous to luxury car renters. Although there are a few companies that offer lower rates, Avis' daily rates are pretty average for luxury cars in the industry. Avis also has a special series of vehicles called "Signature Series" cars, which provide renters with a more exotic, luxurious experience. In this collection of cars, renters can choose from Mercedes, BMWs, Maseratis, Corvettes, or a variety of other exciting vehicles.
Avis stands far above the competition with locations in all 50 states. Most companies have locations in an average of 23 states. Knowing there is an Avis in your destination airport or city makes formulating travel plans in advance much easier.
With rental counters at most major airports throughout the United States and North America, Avis is much more accessible to travelers than its competitors. If you need a car right when you get off the plane, an Avis location most likely will be there once you check out your luggage.
Avis has streamlined the rental return process so that renters can return their vehicles in as little as one minute using a kiosk. This reduces stress for busy travelers and ensures that renters trying to catch a flight won't be caught arriving late because of their rental returns.
Avis offers a toll prepay option called e-Toll, an electronic toll collection program which makes road travel more convenient. Avis e-Toll cannot be reserved in advance, but it is already conveniently installed in many cars, so it doesn't need to be ordered through their website. When you're making an online reservation, it allows you to check the box if you want to include this as an add-on service when paying for your reservation online. The thing to know about e-Toll is that you are automatically enrolled in it if you choose to not pay cash for tolls. This has led to customer issues. Those who were not aware of this found additional charges to their credit/debit card later on. Under the e-Toll program, once you pass through an electronic toll, you will pay a convenience fee of $3.95 for each day of the entire rental period, including any days on which e-Toll is not used, up to a maximum of $19.75 per rental month.
Avis Preferred is a revenue-based loyalty program. The rewards program is free to join and offers points for the money you spend with Avis. You can redeem these points to rent a car or purchase accessories and upgrades for your rentals.
Avis charges $25 if you cancel within six hours before the rental period. After six hours, the cancellation fee increases to a no-show fee of $100, but the rest of the rental is refunded. The refund makes this a slightly better policy than some rental companies which will charge late cancellation fees for as much as 24 hours before the rental period with no refund. However, many companies have less strict cancellation policies and often do not require a cancellation fee.
In case your rental vehicle has problems, Avis offers extended roadside assistance for $7.49 per day. This is slightly higher than the typical rental company who charges an average of $5–6 per day, but it is a good safety measure to take nonetheless.
Avis offers several fuel plans, but on-site fuel discounts are not advertised. Car rental customers are either expected to bring the car back with a full tank or choose between fueling payment plan options.
Although Avis's return process is streamlined, their check-in process is not. This would not typically be a negative, since in-person check-in is standard in the car rental industry. However, being a global brand that has been in business for over 70 years, one would think they would have innovated a feature allowing customers to check in from the website instead of the rental counter. While returning an Avis rental can be very quick, many customers report that they had to stand in very long lines when picking up their vehicle. Some stood in line for a couple of hours at certain locations and noted that the employees at the counter seemed to lack a sense of urgency. When they arrived at the counter, employees tried to sell them insurance and upgrades, taking even longer. For travelers getting off of a long flight, hurrying to a meeting, or anxious to begin their vacation, this kind of wait is not desirable.
Julie Love Sherman
I made an online reservation for a car rental as part of my trip over the holidays. I paid for the rental in full at the time of my reservation. However, when I tried to pick up my car rental, the Avis customer service representative would not let me rent the car, though I had proof of my reservation. She claimed that Avis wouldn't allow me to use a debit card though I provided her with a debit card that can be run as credit. Furthermore, Avis' own rental terms and conditions state that a debit card may be used. After my trip, I spent weeks getting the run-around from Avis customer service as I tried to get a refund. I still have not received a refund for this service that I already paid for. My entire experience with this company was less than professional.
STAY AWAY FROM THIS COMPANY!! - Be careful before you book and read the fine print. If you have to cancel even if just a few minutes later you will be stuck paying a $50 charge, no exceptions. Only company to do this. -They are the only company out there that caps your mileage then charges you $.25 every mile over. Everyone else has unlimited mileage for the same price. Rip off! - You think you're getting a deal at first, then you realize they add charges the others don't and you end up paying more for much less than what others are offering.
Avis' review score is 41.7% lower than the average review score of the top recommended Rental Cars Company
BEWARE!!! I rented a vehicle from this location for five days in July to travel up north. I paid for a Volkswagen Jetta or similar mid sized car and instead was given an 8 cylinder minivan. When I picked up the vehicle it was full of dog hair, vomit, and dog food. I switched the car out at a different Avis and again did not receive the vehicle I paid for. It is noteworthy that this car also had not been cleaned even during the height of a global pandemic. My elderly mother has flea bites from the first vehicle and to top it all off they charged me for an extra day though I returned this piece of junk well within the time limits. I contacted customer service (which took DAYS to achieve) and was given no refund and a cursory letter of apology. If you would like to literally leave your life and well being in the hands of an abhorrent company, then I highly recommend. I have contacted the health department and am in the process of filing a lawsuit against the company. So for $500 I am left with hospital bills for my mother and am understandably furious. Go somewhere else to rent a car- trust me.
I picked up and dropped off my rental at the Tampa Florida airport. The only reason I'm giving 2 stars is because the process of making a reservation and paying ahead for your rental online was very easy as well has the process when I arrived at the airport. I walked up to the desk let them know I reserved and paid for a rental online. He asked me if I wanted to pay for tolls ahead of time or pay a refueling fee in which I decline because I knew the route I was taking from Florida to Indiana I would not cross any tolls and I always bring cars back with a full tank of gas. I then paid my $250 deposit, he printed my rental agreement I signed and off I went to the parking garage to get the car. Easy right?! Now, let me add that this is the first time I've rented from Avis but not the first time I've rented a care. In fact I've been renting cars for many years through Enterprise, they have the same process that I spoke of above but Avis had a slightly lower deposit so I decided to try them out. I'm mentioning this to point out that I've signed many rental agreements in my time for renting a car. They are all pretty basic and I've never had any issues with getting my entire deposit or anything else for that matter. It's pretty straight forward. This is not the case with Avis! I should have read every detail of that rental agreement and I encourage ANYONE renting from them to do the same. I returned the car on a Wednesday at 3:00 pm with a full tank of gas just like I agreed to. The gentleman that checked the car let me know that the deposit should be released back to me with in 24 hours but that it depends on my bank when it will actually be back in my account, which I already knew but I thanked him and off I went. Now fast forward a couple of days. I noticed that something wasn't quite right with my bank account in regards to the deposit and fees. I noticed that some money was put back in my account but that there was now 2 separate fees from Avis, one for $46.85 and one for $90.56. I instantly started trying to get ahold of someone to find out what happened and kept getting a recording saying they were closed and to call back during normal business hours but I was calling during normal business hours according to the recording. I continued to try this for 2 days, then decided to try and reach out to someone in customer service via email. I wrote any email explaining everything in which someone responded with an apology and explained to me that they forgot to charge me a refueling fee so that was the 90.56 and the 46.85 was loss damage waiver insurance. They also said if I still disagree to send supporting documents. I emailed back stating that I declined any extra insurance and refueling and returned the vehicle with a full tank. The next day I get a response back that again started with an apology and the said it wasn't a refueling fee and that the $137.41 was Loss Damage Waiver insurance. If that's the case why was that broke up into 2 separate charges? I then sent them a copy of the online reservation showing that I declined and receipt showing how much I paid ahead of time (which only doesn't include the deposit that I paid when I picked up the car). I told them that I understand that I signed the rental agreement so therefore legally I am now responsible for those fees but I asked if they would please refund that money since I sent proof that I declined. They replied, "Unfortunately we are unable to remove the loss damage waiver insurance. you had the option to accept or decline additional coverage. The renter (me) authorized additional coverage and that decision is noted on the rental agreement when the customer signs for the coverage. We have checked our records carefully and find that the additional coverage option was offered to you, and you indeed signed the agreement". So what this company is doing is hoping that people like me will trust them and just sign and initial and keep it moving. Because once I signed my name they knew they have my deposit or most of it. In addition to these fees today a charge of $17.55 was taken out of my account from Avis and a receipt was sent to my email for toll charges. I ended up going through one toll ($2.41) by the Tampa airport in order to get the car back at 3:00 pm and not be charged for an additional day. So Avis turned this small fee that I was more than willing to pay, in fact I thought because the car was rented in my name that I was just get my normal toll bill in the mail, into a $17.55 charge on my account. I will never use them again and hope someone else reads this either doesn't bother using them either or reads every inch of that rental agreement. Again I understand that my signature proves guilt but at the end of the day right is right and wrong is wrong and they know what they did to me is wrong because I showed them proof.
I have been renting from Avis for my entire career. I travel to Denver often and Avis has a ton of busses and is always there with very little wait time. At Denver, the Avis location is the closest to the airport and is very easy to get to from the road. The employees are always very helpful and give me free upgrades often. I highly recommend Avis to all my coworkers and friends.
I use Avis for all personal and business trips. The employees are always great to talk to and knowledgeable. There was one time that I flew in and they didnt have the car I needed on hand - they not only found the car I had reserved but had it up to me in about 30 minutes. They turned what could have been a large problem (I had a lot of luggage and needed a large SUV) into a success story. Thank you for being reliable.
My rental was for an insurance claim. Normally I go through Enterprise, but wasn't able to get something quick enough. The woman I spoke with at Avis got me something very quickly. The day I picked up the rental the guy acted like I was bothering him. He had me initial a few things, sign and boom was on my way. I thought this was strange as at Enterprise they explain everything to you and go out to look at the vehicle with you to ensure there are no problems. Knowing the rental policies with Enterprise I didn't ask any questions. I return the vehicle yesterday with 0 problems. Today i look at my bank account to find a charge from Avis. I call and get the guy that did the agreement the day I picked up. He tells me that the woman had upgraded me to a truck at an SUV rate. I had mentioned I drove a truck and wanted a bigger vehicle, so her thought on that was appreciated. The problem is, I was never told that the upgrade would put me at my limit for my insurance coverage and that I was going to be stuck with the sales tax, $135. Had anyone at any point in time explained this to me I would've said no, find me something cheaper as I did not have the extra money to be covering this. Yhe guy then proceeds to tell me "well maybe you should ask questions." How am I going to ask questions on something I never knew about? I call the corporate office and get told they won't do anything. I filed a complaint so that hopefully these people will learn how to do their jobs properly and someone in the future doesnt get screwed the way I did. Thank you Avis, now I'm out my grocery shopping money for my children and you taught me a valuable lesson. Never go through Avis and steer everyone you know to stay away from you.
I rented a truck on 9/30/20, it didn’t have a seatbelt in the back. I exchanged it an hour later for another truck at a different location. It was an inconvenience to say the least. I realized this morning that the vehicle registration is expired. I called Avis to help me out, I spent over 2 hours on the phone and was in angry tears by the end because not one person would help me. Horrible customer service and I want all future customers to be aware that if you have a problem you will not be able to reach someone to help you.
Love the service and the points that we can earn each time we use this service. We use this for our work trips and I even use them for personal trips. Great A+ service
My brothers and I like to gamble together on occasion. We rented a sports car through Avis and headed to Wendover. Avis had good pricing and the car was clean.
Good service and lots of locations make it a good choice when traveling. Rewards program is alright but you may need to keep in mind that some locations are franchises and don’t participate.
We have had several great experiences with Avis. Our cars are always clean and ready to go and customer service has been great.
Last winter we got an Avis car rental at the airport. It was very easy to rent the car. We got the car we needed to accommodate our big group and at a good price. The car was clean and smelled good. It was an easy return process as well.
Our car rental was easy to pick up and return and was good quality for the price.
DEPLORABLE SERVICE. Car breaks down so I demanded an upgrade free of charge and they charge me for their negligence and poor maintenance of their vehicles.
BEWARE. Rented a four door Jeep Wangler i Albuquerque NM. Discover after a flat tire on state gravel that all tires, including spare were inflated to 54 psi. Side wall of tire indicated 44 psi max and Jeep recommended inflation pressure was. 36 psi for all tires. I am sure this led to the rock puncture of the front tire. The day of the return to AVIS car would not start resulting in a $218.00 jump start charge. Auto was 2 miles from return center. AVIS refuses to drop the road assistant charge. The bottom line is unsafe vehicle, unreasonable charges and the true rental cost does not reflect the fact that to be safe $7.50/day more for the cost of roadside assistance needs to be added to the daily charge. Last time I will use AVIS and definitely do not recommend them.
Really, REALLY, bad experience with Avis, generally speaking. However, their Covid19 response was the worst. Because I canceled my reservation through the app and did not call them (they were not answering for hours at a time) I had to pay the full cancelation fee. This is because I did not wait until closer to the date (by 6 days). The customer service manager (note, manager) that I spoke with lectured me for 3 minutes, without allowing me to speak, from a script and then told me that it was my fault that I was being charged the fee. Where is the compassion for customers who didn't receive this "information" on how to call them and do things properly? Where is the compassion for customers who are canceling their trip because of Covid19 and have no options? You know the $50 fee is not really a big deal for me financially, but for many out there right now that is a trip to the grocery store! This is a nasty corporate money grab and also money poorly spent, as I will never do business with them again (after 23 years of business with them). What I will do, however, is spread the story of how I was treated. How this company responded in the greatest public health crisis of their time! Avis should be ashamed.
Avis is so great to work with. During a recent business trip, I was left stranded with no vehicle due to a mixup with a different rental agency. The representatives at Avis were so helpful and quick to get me into a vehicle and on the road. Highly recommend using Avis when traveling!
My husband is an 82 year old equine vetinarian who was traveling to Wellington Fl for the horse show. He has COPD. The CDC advised anyone over 80 years old to avoid flying. When I called to cancel the car I was informed that there would be a $50 cancellation fee in spite of the fact that the US is experiencing a pandemic and the cancellation was 3 days before the scheduled pickup date. This is price gouging! We have been members of Avis for over 30 years but will never use Avis again and will suggest to our friends to do likewise.
Avis is my go to car rental provider. They offer services everywhere I have traveled. They have plenty of vehicle options at a great rate, plus they offer discounts if you belong to various organizations.
I frequently use Avis to rent cars for business travel and have never had any issues with either the cars or the rental process. Getting off the airplane and into my rental car to on the road is always seamless and efficient.
I love using Avis rental car because they always have the car ready and prepped for my pick up. I have always been impressed with the quick check out. I do like the discounts for this agency. I highly recommend this rental agency.
I used this company when we went to Minnesota! We got off the plane and was able to locate the car and get on my way.
I’ve had to go with Avis when the other rental companies were out of stock. they don’t have anything that really stands out except that they came through when everyone else had nothing. Worth comparing with other large companies
Would love to be able to take stars away from this company. Skip the online reservation and the laughable confirmation number. Even though it's 2020, this company lacks the ability to determine whether a site will have the car class you have reserved. The online process of picking a location, time and vehicle are a complete waste of time. You will be offered sonething else for a higher price or you will get the option of sitting around until someone brings in the type of car you "reserved". Everyone is apologetic, but this is common practice at Avis, apparently. Do yourself a favor and check out Turo instead.
Avis was a great company to use while needing transportation. The cars are clean and there are many options.
I use Avis often and never have had an issue. Cars are clean and in good working order.
Baby Boomer Couch Potato
I am (was) an Avis Preferred customer and have rented from Avis quite a bit in the past, never with great results, so I never expect much. I often fly into West Palm Beach airport as was the case Feb 5, 2020. As usual, the car in my reserved spot, was not mine and it took quite a while to straighten that out, no thanks to the rude employee at the counter. But it went downhill from there. Near the end of my visit, my car had a starter issue and I almost got stuck. Unlike Enterprise which has come to my rescue in the past with a car that had an issue, Avis wasn't really interested. Eventually, I had to drive the problematic car forty minutes to the airport, was made to feel like I was wrong to be upset, wait outside in the heat for an additional twenty minutes for another car and drive forty minutes back to my wheelchair bound mother to try to make appointments that were delayed. When I requested some refund from Avis, I was told "too bad". How's that for customer service. I strongly recommend that you do not rent from Avis, and I know I never will again.
On more than one occasion I've made a reservation with Avis and then shown up at the airport only to find that they had lost my reservation somehow. Super annoying and I will not use them again if I can help it.
Decent rental car company. The staff was nice enough, just not overly helpful. It was fairly priced but I think there are prices that are more worth your money.
When I went on vacation with friends, we rented a car from Avis and had an awesome experience. We used a shuttle to get to the company from the airport and the car was already ready.
Avis is my go-to car rental agency. I love the upgrades, low prices, and cool cars. Everything I have ever rented from Avis has been newer, super clean, and well maintained. Reservations and checkout are so easy and hassle free. And they have a million locations for easy returns. They are simply the best!
We got a great deal on a rental from Avis. I was concerned cause I feel like you get what you pay for and we got such a great deal I thought we would get a crap car. But we didn’t, it was clean and nice! It was a great!
This is the company I use the most when traveling. They are inexpensive and service has always been reliable.
I have rented with Avis many times when travelling for work, and nearly every experience in a variety of cities has been miserable. First off, many cars are filthy and not cleaned at all. Seats stained, nasty stuff collecting in cupholders etc. Recently I had to return one of my cars because it had an unbalanced wheel. I spent hours trying to call every phone number imaginable, and people either hung up on me or couldn't understand English well enough to help. Every time I have to deal with the rental agent, they seem to know very little and are never helpful. The worst offense is that recently they sneaked in a "Select and Go" upgrade which added almost $400 to a 6 day rental, nearly doubling the cost. The rental agent assured me that this "upgrade" was just the normal daily rate so like an idiot I listened to him and accepted, since the rate shown was about what I expected for the daily rate. I did not understand that this was in fact added to the existing daily rate. Now they refuse to refund me, claiming that I chose this upgrade, despite the fact that they literally had to explain to me what the upgrade was when explaining to me how I chose it. Save your money, your time, and your sanity and rent with literally anybody else.
Use them anytime I travel. Good selection great rate, and always willing to work out any issues.
Have always had a positive experience with Avis. We even got an upgrade on our last trip for free. Would rent from them again.
I’ve rented from Avis a few times. The prices were great but the lines seem really lon at destination locations.
When we booked the vehicle for our trip to Costa Rica, we paid for the liability insurance and declined the CDW insurance since our credit card covered us. It was on the Avis website itself, that we saw that it was possible to do this. We therefore asked the insurance company linked to our credit card to send us an official letter explaining the details of the insurance coverage suggested to us by several travel sites. When we arrived in San Josee on January 13th, the agent at the counter systematically refused to let us take possession of the vehicle if we didn't buy Avis CDW. We showed him the Allianz letter, he didn't even look at it and was very rude to us. In the end, we had to pay for the CDW insurance EVEN though our credit card covered us for almost $500 CAD more!! We sent an email to the customer service and they answered that the company reserves the right to deny the customer's insurance... this information is not indicated anywhere! You didn't give us the choice to buy your insurance otherwise we didn't have a vehicle. A real company of SCAMMERS!
Rented in AUS on Christmas Eve. In a hurry. Wanted to get to a candlelight service in Waco. Absolute old piece of crap Nissan pickup with 35,000 miles and severe hail damage. Avis should be ashamed. Got to wonder who is in charge in Austin. I would fire them.
I've been Avis customer since 2007. I used to be Avis First before they discontinued that level, then went to Avis Preferred Plus. My records show that over that period I paid them US$60K, with 10 to 30 rentals each year. So maybe I'm not the top customer but certainly not the last one. The had been issues with Aeroplan Miles awarded for rentals. I'd take advantage of a promotion, enter all the codes - and sometimes not get all the miles promised, or no miles at all. I'd contact customer service, and after some back&forth they'd issue those miles. Last fall I had several rentals with that issue - and they eventually said I didn't use the right code when I was booking. So when I had to book a rental next time, I made sure to take screenshots of every step, noting that I follow what's written in the promotion to the letter. And when I didn't get the miles, I sent all that to Avis CS asking for the credit. That was last December, and they first said it would take 5 to 7 business days, and when I called again two weeks later, they said they need 10 more business days - no explanation why they couldn't give an accurate ETA. So I called again today - only to find out that my claim was denied and the case was closed. They ignored all the evidence basically saying since the code is incorrect in their system - there's nothing they can do. They ignored my question: how can I make sure the data in their system is correct, since I don't have access to it, I only see what I enter myself. I've spoken to four CS agents today, and all of them were rude and inconsiderate at the end of our conversation. I have decided that I no longer want to do any business with a company that treats its "preferred" clients so poorly.
I've rented from Avis serval times. The cars are always clean and work correctly. Pickup and dropoff is as easy as can be. Friendly staff. Good company.
I returned my recent rental to the avis location KY4 in Katy Texas with a full tank of gas. Two days later I noticed a charge of almost $80 on my bank statement from avis. Upon investigation I discovered that I was charged that amount because the location reported the vehicle was not returned with a full tank of gas. I had to provide proof of gas purchase to which I will have to wait 3-5 business days to receive refund. This is very inconvenient and frustrating. I will never do business with avis and highly recommend that anyone who does monitor their bank account in the days following a rental return for any extra charges that are inaccurate and unwarranted.
The worst rental car company. Pros- *Ability to rent w/any state DL. *No deposit to no more than 100 deposit. *Upgrade can be given Cons- *Customer service Call center does not know Avis policy’s. I spoke with 5 different agents just so I can confirm details if my reservation. The agents DO NOT know the policy at all. Only two agents spoke the same thing the other 3 agents said different things. *Everytime I called I would have to give detail info because I’m rental wasn’t found. *I called to extend a rental and I confirmed the extension even two different agents confirmed my extension and I thought I was good to go until 3 DAYS later I received a phone call from a automated system that my rental was 3 days pass due. But I called to extended. I called the customer service because you will never ever ever ever reach anyone at the actual location in DC. So no I’m being told I have to go to a Avis location the sane one I picked up the car at just to get all my details straighten out. I’m so lost. Enterprise I recommend to anyone. It’s a smooth process. Anytime changes needed to be done with enterprise I’ve never had a issue with enterprise. AVIS IS STRESSFUL!! Unprofessional!! Unknowledgeable!!!
Avis has a good selection of vehicles. Their customer service representatives are friendly and will do what they can to provide complementary upgrades if they are available. I have also found their locations to be convenient, particularly with regard to major airports. The only concern about Avis is that their prices are a bit high but I will continue to consider them because of their reliability and customer service.
I have always had a good experience with Avis. I typically don't have them as my first choice but should consider them more since they are competitive.
Defective cars, 0 stars! I rented a car October 19 - 31 in San Luis Obispo, CA. While I was driving about 30 miles to my hotel late at night, the tire pressure warning light came on. I had business meetings for the next couple of days and wasn't able to deal with this defective car except to air up the tires. Only one tire was low, and I aired it up a total of 3 times before I had time to swap the car during their business hours. I needed roadside assistance because I was afraid to drive the 30 miles back to the airport on a bad tire. I explicitly asked Avis if I would be charged for the assistance and the agent said "no charge". If the agent had told me there would be a charge, I would have used the other roadside assistance plan that I have. On October 31 when I was going to return it, the second car refused to start -- also defective. Again, I called for roadside assistance, again I asked if this would be charged to me, again the agent said "no". Roadside assistance took so long to get to me the second time that I missed my 12:30 p.m. flight, the last departure of the day. I called Avis again, and explained that now I would have to get a hotel for the night and Avis should pay for the hotel as it was because of their defective vehicle. Avis refused to cover the hotel but did extend my rental agreement. The supervisor offered to give me 2 nights free on this rental and exchange the defective car a 2nd time -- to my third car in less than 2 weeks. When I turned in the car on November 1, the Avis counter wasn't open yet, so I could not get a receipt. I called the location and Avis' main number trying to get the receipt on November 1 Nov, 2 , 4 , and 7 . Several times they said they emailed it to my address on file, that I should wait at least 4 hours to get it. I never received it. Finally I requested and got the reciept at an alternate email address -- it shows no evidence of the promised 2 free days. Now, 3 whole weeks after the first, tire-related, roadside assistance incident, I received a letter saying that I owe Avis $160 ($135 for the towing cost, + $25 for administrative cost) plus the cost to repair the damaged tire. The tire was already damaged when I picked up the car -- I could not have damaged it! An Avis agent told me there would be no charge! Again I called customer service. There was a record of the first roadside call, but mixed in with it were the notes from the second roadside call that I requested hotel reimbursement but Avis refused. Now I'm out: $200 for the airline change fee $151.61 for the 1 night in the hotel $30 for dinner (if Avis hadn't caused me to miss my flight, I would have eaten at home) $160 for the first roadside assist call ??? for the tire repair $160 for the second roadside assist call (I assume, as it hasn't been 3 weeks yet for their letter to reach me) The total before the tire repair already exceeds the cost of the rental! Avis, this is no way to treat a customer, much less a customer who's business you want to retain!
Rented a car in CA and was surprised to see extra toll charges added to my bill AFTER my final check out.
I've never had such bad customer service from a rental company, and I rent A LOT. Starting from the beginning, although the guy running the office was extremely nice, it was very disorganized. The car he tried to put me in had a check engine light. So I was give another car that smelled like an ash tray (I was not warned of this, though all the windows being down in 45° weather should have clued me in), and the car was filthy on ththe outside. I take part of the responsibility for not noticing the giant crack along the bottom of the windshield. I had just gotten off from work from a 12 hour shift, an hour before going in at 830a. I drove straight home (a 5 min drive), parked, and went to sleep. I noticed the crack when I got back in 8 or so hours later. I called the office while they were still supposed to be open and no one answered. My call was automatically sent to customer service who transferred me to a dept that was supposed to know how to amend the damage paperwork. They did not and I was told to go to the office the following morning when they open and "see" if they could take of it. Again, the guy was very helpful (though they never seem to answer their phones) and changed my damage form. Did I mention this car said its oil change was past due everytime I started the car? Moving on to me trying to extend my rental for four more days. I called customer service but only had the email with the reservation confirmation number because my contract is in the car. I asked the guy if there was another way he could look it up. Phone number, email, credit card? He told me he could do it with the car number. I dont process car rentals everyday so I assumed that meant the license plate number. That's not what he meant. It's the number on the keychain, though there are several. And when I finally finished with the extension process I asked for an emailed receipt of the transaction so i could have the price difference on file. I was told, "I cant send you anything but I can repeat it for you." So I have nothing but that jerks word that I'm not going to be charged a ridiculous amount. The gist is, what their customer service lacks in knowledge, they make up for in rudeness. Will definitely be the last time I use Avis. Hertz may be a bit further from me but they have comparable prices, picks you up, has never given me a car with issues, or treated me so rudely.
Happy with their loyalty program. Easy to get in and out at most airports, and they have clean cars.