Alamo

DO NOT USE ALAMO EVER! Long story short they made me, my young children and my 84 year old grandmother wait well over two hours to find the car we reserved and we left with a completely different one and when promised they would compensate me for the trouble they actually ended up charging me MORE than what i had originally signed for!!! please read on for the entire disastrous experience!!! I am absolutely appalled!!! so my mother in law and i rented two cars for seven days spending more than $1500 to do so. We reserved them months in advance. I specifically rented a mini van and did so well in advance because i was certain the specific type of child restraint system my daughter requires works in a mini van seat. Well upon arriving to the west palm beach location and after hours on a flight with my very young children and 84 year old grandmother we wait to be checked out. First they completely contradict what we had been told on the phone about being able to pay for both vehicles on one credit card, which presented a huge issue. Then after waiting over half an hour for our cars they arrive. I spend over 20 minutes trying to install the special restraint system my daughter requires as well as the regular car seats. My grandmother gets in the car, get the kids strapped in and we go to leave. At the check out booth we are stopped and the employee says 'i'm sorry, yiu can't leave in this car the plates are expired' she tells us to pull over to the side' i do and continue to wait for over 20 minutes. I then go back to her and she says, 'i am waiting for someone to bring another van' we continue to wait and after 45 mins ask again the employee says she is going to check herself. Awhile longer goes by and she comes back saying they have no vans left. At this point i'm panicking, we had a reservation to catch and were already severely late for it. My children are losing their minds and starving having been well over 7 hours since they last ate. And i have no idea what i'm going to do because i dont know if my daughters restraint system will work in a different vehicle. I implore with the employee named joylena to check for another van, even a dirty one. She leaves again and comes back awhile later saying there is none. Now during the well over hour and a half we had been waiting i saw no less than three other mini vans leave the lot. Finally because my children are losing it and my poor grandmother looks like she is going to pass out i just say 'well bring me anything' they bring over another vehicle and by the time i remove all the seats and the restraint system install them in the other car and get everyone in we had waited over two hours. Missed our reservations and i have no idea if my daughters restraint system is even safely installed in the new vehicle. I did not make a huge deal of it at the location because i knew the employee i was dealing with had nothing to do with it and i was also told by her and a manager that my rate would be well compensated and they were very sorry for the problems. Well i return the car and remind the agent of what happened and inquire about the compensation. They say they will take $160 off the reservation which wasnt even 1/6 th of what it cost me but i just want to be done with it. So i sign the paperwork and leave on the 19th. Today i check my bank account and not only did they not honor the ''discount' that they had told me they would give, they charged me over $30 more than the original paperwork i signed!!! I could tell the return agent was completely blowing me off and not listening to a word i was saying after i had dealt with the disastrous rental with more poise and self control than anyone i know would. All of that self control is out the window now. I will tell any and everyone NEVER to use alamo rental car and i intend on posting every single place i possibly can to warn people to never count on alamo to have your reservation or honor their word when they completely mess up!!! absolutely despicable!!!

We have used Alamo on multiple occasions. We have found that their website is easy to navigate and once we arrived, we were set to go with no wait time.

Awful. Families with children must read. You can’t imagine how frustrated we were when we got to pick the rental car up. Let start by saying that we are a family of 3, our son is 2 year old so we always need child seat every time we travel around. We booked a compact + insurance + CHILD SEAT, they had car seats available for that location and the booking was pretty smoothly. We arrived to the office early in the morning, despite the line we had to wait, we were really excited about getting the car and start our trip to visit the Everglades, Florida Keys and Miami. Once it was our turn, the rental car female agent asked for our personal information pretty roughly ( I thought she may had a bad day , who knows ) and then she said it might take a while to get the car ready. Anyway, we asked about the child seat and then she said that they did not have child seats in that rental location , ( whaaat ???? ) ; with bad manners she emphasize that they are not allowed to offer child seat since COVID pandemic ( whaaat again???? ) . Obviously the next question was about the booking we made through the website because it did not say anything about it. Her answer was amazing : the website is always wrong ( lol hope Alamo business people don’t read this review ). Actually she went further, she told us that no other rental car was allowed to provide car seat ( whaaat!!! The third whaaat in less than 10 minutes ) So, we decided to walk out and look for our options in that new scenario. We were so disappointed and especially frustrated after that unpleasant experience that we were wondering whether we had to update all our trip plans but, before moving forward, we dropped by Sixt rental cars, which was actually quite close to Alamo/Enterprise office. They were so kiiiind, they said that they did not have any car for the range of days we were going to stick around but they might try to help us looking for some alternatives. They ASSURED that there was no restrictions for child seat, they’ve been offering since the beginning of the pandemic. We had some hope. Therefore, I picked my phone and call Alamo customer service, a sweet person told me that it was actually possible to rent child seat in the entire set of Florida and she did not know why that young lady who assisted us in the Alamo office said that. She was so helpful…….she said that I could go to Walmart or Target and buy one child seat really cheap and quick ( really? Are you kidding me? ) . I asked if that was a deal, if they were going to compensate me with any kind of discount so grab the child seat may worth it. SILENCE…….for a few seconds the answer was the same sound you can hear in the desert…… Anyway, we filled a complaint, it was supposed that we may get an answer in the next few hours or the day after. We got nothing, non surprising. Well, to wrap this review up, I can tell you that we finally made it. We did not make it through Sixt cause they did not have any option which fits but we found another rental car company not too far from that location where we rented a car + child seat eventually.

Alamo Colorado Springs Airport customer service is the absolute best. They are friendly, kind, and forgiving. Especially when their customer (my family) cuts it too close returning the rental car with barely enough time to make our flight. 😳 We made our flight! We are very grateful for their kindness in an especially stressful situation. The pick-up and drop-off agents were both wonderful and so helpful. We highly recommend renting from Alamo COS—A++ customer service all the way! 🤗

I've had great experiences with Alamo in the last year. Had a trip to Minnesota and picking up the car from the airport was painless. Had another trip to North Carolina and we signed up for a manager's special which guaranteed us a certain size vehicle, with the possibility of something bigger at no additional cost. We ended up getting a giant Ford F150 that was a blast to drive for the cost of renting a small sedan. I plan on using them in the future.

In the traveling world Alamo is known as the worst rental company. If you have a good experience you are literally a part of only 5% of their total clientele base. Pay a little more to save yourself from stress

I have rarely had a good experience with a car rental company, but this one is among the worst I've encountered. I made a reservation with them through Expedia, and when I got there and was under the gun to leave, I was told the car I had reserved wasn't there PLUS they charged me nearly three times what the Expedia contract stipulated. They are bait and switch crooks as far as I'm concerned. Expedia's customer service team even tried to work this out with them and they were shocked by how ridiculously they treated me. Expedia eventually suggested I try to get my credit card company to get back the money and Alamo is doing everything it can to block that. It's a pathetic story, but I have learned my lesson and will never rent from these scammers again!

Alamo is a mid-range priced car rental agency with decent cars. They often run out of the class of car I reserve and so I often get a complimentary upgrade to another vehicle class. The employees are friendly and helpful. A couple times I have had issues with cars (like tire pressure lights on when picked up).

Alamo is OK. I got great prices when I used them through Costco travel. However, I had several issues with multiple rentals across different states. 1) I was sent a bill for a toll that I had supposedly gone through without paying. However I wasn't even in the same state as the toll on the day that it was recorded. While this is really Illinois' fault, Alamo could have taken a look at the picture and realized it wasn't the car I rented before billing me. 2) Alamo tried to charge me for severe damage to a rental that was not there during my rental, and was not caused me. This rental spanned only about 5 hours (the time it took to drive from Buffalo to Cleveland), and I never left the vehicle, and certainly never got into an accident. They ended up waiving the charge, but it was a stressful experience. So in the end all the issues I had got resolved, but it left a bad feeling about Alamo. Over 2 weeks, I rented 3 cars from Alamo, and had problems with the company on two of those rentals. I have rented cars dozens of times with Hertz and cannot recall even one issue like I had with Alamo.

I use Alamo when I travel and need a car at an airport. One time when I booked a car with then I was informed that there were no vehicles available. I told them I had a booking and was told that a booking was not a guarantee and a car would only be there for sure if I prepaid for it. Eventually I was given a car but it was in poor condition (burns in the seat cushion, and dirty) I consider prepay if I find limited cars available at the time of booking.

I used Alamo when I was taking a trip with the family in California. We rented a really nice convertible and drove all over Southern California. Budget was very easy to work with, and had reasonable prices. I would use them again in the future.

Booked a Alamo car in Orlando but I found that the instructions were very unclear. Also, the price we paid for a tiny compact was ridiculous. After looking at prices on Turo.com, I don't think I'll be paying almost $80 a day for a car that can barely fit 4 people.

Used Alamo at the San Diego airport. This was the smoothest experience we've had with any car rental. Very quick and efficient.

We worried about renting in a pandemic, but we not only had a choice of cars, they were so clean and thoroughly disinfected!

I recently rented a car from this service and their services was very welcoming. Their staff was very patient with my non english speaking parents and they provided us with a very good car for our stay in that city.

I reserved a truck at Pittsburgh airport for a hunting trip. I requested a4 wheel drive since I would be driving thru some rough terrain in the mountains. I was told that there was no guarantee that I would actually get 4WD upon presenting myself at the counter but most all of their trucks are 4WD, so not to worry. Arrived at the counter & was told I was upgraded to premium and they had a 4WD truck available. I checked out, jumped in the truck to head to my destination only to find that I was lied to by the Alamo rep. The truck was NOT 4WD, but I had already rented it and was out of the airport. Upon exiting I asked where the 4WD button/switch/gear shift was located & the kid processing me out didn’t know. I would have gone to any of the half fixed agencies and rented what I wanted had I known this before committing to Alamo. I was lied to and have a bad taste over the whole experience! I had to bum rides from friends as this truck had inadequate tires and NO 4WD. I won’t be back Alamo...

I rented in Florida. Be aware that you will be charged a $3.95 ADDITIONAL charge for every day you incur a toll on a toll road, almost double the toll). Also be aware that in addition to the charges you pay when reserving the rental car, you will be charged for a list of services when you drop off your car (facility fee, concierge fee, surcharge recovery, wtf that is, etc.). In total, I ended up paying $376 to reserve, $135 at drop off + $12.72 for 4 electronic tolls, the service fees were 4 times what the tolls cost. I feel ripped off bigly for a 1 week rental. Not renting from Alamo again. Buyer beware. $477.72 = $67.67 PER DAY

I rented a car from them and ended up paying way more than what was agreed!! I had to keep it one extra day because I had to rush my dad to the ER. I spoke to someone with alamo and they told me that was perfectly fine and take all the time I need.. well that was not the case!! They charged me over 100 more for one freaking day!!! Not to mention it will cost me even more because it over drafted my credit card! I guess it will be too bad for them because I will be renting cars quite often for the next year but I will NEVER RENT FROM THEM AGAIN! I've never left a bad review before but I am so disgusted with how they handled this I couldn't help but say something. Plus the gal that I returned the car to was rude and didnt even give a crap that i was so upset about the charges. I have worked in customer service for over 15 years and I would never treat a customer that way. Even if she wouldve said she was sorry and there was nothing she could do about it.. I wouldve felt better about the situation but all she said was well that's what I ran your card for. ALAMO NEEDS TO BE OPEN WITH ALL CHARGES PRIOR TO RUNNING SOMEONES CARD!!

Rental with Alamo 12/29 -1/3, pickup at airport terminal- O'Hara, Chicago, went well and the counter purchase with the rep was great. He even took the time to go with us to the car to put our luggage in the trunk. But the transport back on 1/3 about 7:30pm to the airport was horrible. The driver of the van was standing around when we dropped our car off at the return depot, He came over and took my wife's luggage and we had 3 bags with us. I continued to checkout with the rep and when finished, the other 2 bags were still at the back of the trunk, Ok I'm a guy. So I took them to the van and loaded them myself. The driver was sitting in his seat. We were the only people in the van. He asked us what airline we were flying and left for the terminals. But said he was making some stops before getting to our terminal. So we proceeded to the terminals and figured he would let us know when we should get off. He picked up 3 other people. When we left the last terminal he announced over the speaker that we should have gotten off the last stop, really. Why wait until you leave the terminal before telling us? And I guess you weren't going to help us with our luggage, not like Avis or Budget who I usually rent with. On the driver tag for the van his name said Wille? If that's his real name. When I asked him "now what are we going to do, I have to catch a flight". His response was that he could drop me off at another terminal and I can take another shuttle to the other terminal. My response was no and that I wanted him to take me back to the terminal where my flight departs. He did agree to take me there, but not until he dropped the 3 people back at the Alamo depot. Once we drove to the terminal again and this time I noticed that the truck had the announcements on for the terminals and the airlines being broadcasted, this was not on during our original departure. Once we reached the terminal, the driver did not even have the courtesy to help us with our bags -sad- and just sat in the driver seat- horrible. Sometimes the company is not about the product but the people and the people and service are the product- especially with a rental company. I've never rented with Alamo before and after this incident I will never use them again. My advice is that there are other rental companies.

had an amazing experience with this rental company! very good car with no problems both before and after.

rented a car for 10 days and after one week they called my ex husband and told them the car was being repossessed because I had it for 7 days too long. wheni called they blamed Priceline.. very dissatisfied and my ex husband is causing drama for my family.. not cool at all. now they are saying the $12 a day price isnt valid and trying to charge me $450 when I'm struggling during the pandemic. horrible.

Myself and my wife went to Raleigh/Durham rented a car from Alamo car rental. The worst experience ever.we rented the vehicle two weeks ago and two weeks later they put the transaction through for the vehicle. The worst experience ever they rented a vehicle with practically no breaks and a tire blew. I would not recommend Alamo to my worst enemy. Never in my life have I ever rented a vehicle from any auto rental company and had that ever happened. On a 0 to 10 and 0 being the extreme worst that they could get I rate them a 0

Called Alamo twice to get a price fur insurance. When I got to the counter in Mexico, I was charged twice the price that was quoted over the phone. I called Alamo customer service after the trip. NO HELP AT ALL. They claimed that insurance prices given over the phone are just an estimate. I was not told that on either of my 2 calls inquiring about the price. So Alamo is saying that they will not tell you how much it costs to rent a car from them! (Go to their company and keep your fingers crossed)

ABSOLUTELY OUTRAGEOUS, DISHONEST AND UNFAIR We rented a car for 5 days for 351.00. Changed the reservation to the next morning to drop off at a different airport same state where they have another office and they charged me OVER 2,000.00! They said there was NO ONE I COULD TALK TO as a supervisor. NEVER AGAIN.