Food52
Is This Your Business?1.1
LAST UPDATED: September 14th, 2021
Intro to Food52
Food52 was created as a way to help users come together to exchange recipes and ideas as well as to provide support to fellow cooks. Amanda Hesser and Merrill Stubbs founded the website and wanted to create a place for people to talk about food. Food52 has created cookbooks and food projects in addition to helping others with their real-time food question and answer section, Food52 Hotline. They also strive to support local food producers and believe that if users want to eat better, and change the food system, users need to cook. Food52 launched their online shop in 2013 to bring like-minded makers and artisans together with their users and to explore all the aspects of home cooking including products and tools.Top Ranked Companies
The Good
- Extensive blog
- Hotline for live Q & A
- Over 36,000 recipes
- Easy to use filtering system
- Ability to share your own recipes
- Shop and contests
The Bad
- Difficulty level
- Prep and cook time
The Bottom Line
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Riri Evanston, IL
Like everyone else has stated on here...HORRIBLE customer service . I placed an order 2.5 weeks ago for a dinnerware set that was supposed to ship a week ago and never got a shipping confirmation. After "looking into it" they told me the item was actually out of stock now and wouldn't ship for another month. I asked them if it was possible for me to change to a different color that was currently in stock so I wouldn't have to wait over a month to receive my order. They told me it was impossible and my only option was to cancel or wait. I asked if I could instead cancel my order and re-place it for another color but have them honor the discount I received on the original order, and they also told me this was also impossible as there wasn't any "similar discounts available to be applied at the time".
I'm sorry...but as customer service do you not have any control over offering temporary/one time use discount codes or just refunding me the difference?? His solution for my "inconvenience" was to give me a $10 site credit which is a JOKE since anybody can get a $10 credit simply for entering their email on the website.
Do not waste your time or your money on this company. They are literally riding off their social media success to sell 3rd party goods that you will probably never receive with literally the worst possible customer service I've ever encountered. If I could give them -5 stars, I would. Also, any company that doesn't offer a customer service phone number is a HUGE red flag because good luck to anyone trying to resolve an issue.
4 months ago
David Wessinger Ballston Spa, NY
Ordered a $200.00 skillet on 3/23, credit card charged same day. After several e-mail exchanges with "customer service" rep I was assured the item was to be on the way shortly. Order was cancelled today, 6/8 and a full refund issued. Sorriest on-line transaction ever. Charged my card on day of order for merchandise they never had and couldn't produce. Unforgiveable business model !! Be advised !!!!
4 months ago
Casey Trombley Peabody, MA
Very unprofessional and inconsiderate people working here. Disgusted with the way they treat prospective employees. Steer clear of this joke.
1 month ago
Ryan Chen San Jose, CA
I'd give 0 stars if I could.
12/14: Ordered Christmas gift for my spouse because site advertised "guaranteed by 12/22" Paid, $9.00 for shipping instead of using Prime from Amazon.
12/22: No tracking number received. Emailed customer support asking if I need to plan ahead and buy another gift. (I was not angry and was looking for transparency).
12/23: Got a response saying " Thanks for following up, and apologies again for the wait! We’ve confirmed with our team that they've experienced some processing and scan delays, but the good news is if it isn’t already, your items should be on the way to you by the end of the day tomorrow (12/24)."
12/25: Still no package. No shipping number. I e-mailed again
12/28: No reply. I understood that it was Christmas holiday but 3 days of no response when most retail is already back at work?!?!
12/29: Got reply. Tracking number and $10 credit... I paid $9 for shipping and I essentially get shipping refunded for false advertising and missing Christmas
12/30: Package arrived. Box is half open and damaged. I notified customer service.
1/4: No feedback. I decided to file a return.
1/5: Customer service says okay but not willing to refund $9.00 shipping and takes away the $10.00 credit...
--anger--
9 months ago
jimmy crow Nacogdoches, TX
Do not trust that anything on the site is actually in stock. You will receive NO NOTICE your item is out of stock when you place the order, the next day or even days later when they ship something you did not order. When you contact them to point that out the mistake ONLY THEN they will let you know the item is no longer in stock. They seem to find this practice acceptable, I do not. I don't expect they will change anything but this is the reason I will never recommend them to anyone for anything. Item ordered was a time sensitive gift and now I'm left with nothing but the wrong thing and no way to get what I was promised when I trusted them with the order.
10 months ago
Lorena Cereceres Austin, TX
I received an incomplete order....only 1 of 6 items were shipped. Yet their shipping slip states they sent all items. Very disappointed. They do not have a phone number for customer service therefore I have to rely on communicating via email. If I don’t receive my complete shipment soon then I will be disputing the charge on the credit card.
Update: appreciate the attentiveness from customer service after they received my email.
1 year ago
Kristen Beddard Ossining, NY
Ordered a holiday present on Dec 13th. It never arrived for Christmas. Never received any update from the company about when it might arrive ( was supposed to ship on 12/18). I sent a note, took nearly 5 days to hear back. I wrote twice to cancel the order. It is now 1/4 and it still never shipped. They keep blaming vendor but vendor specifically said it is Food 52 responsibility. I was able to order the same thing at Bloomingdales and it shipped and arrived in 4 days. Now they say they won't cancel or refund my order?! Slowest/worst customer service.
9 months ago
Bobby Chicago, IL
First, and most notably, there is no Contact number for customer service related problems. They earn most of the their money through online retail and yet, you can't contact anyone about their merchandise. I also, wrote to the customer department to start a return, and have never heard back from them regarding this matter. After multiple attempts, someone finally sent me a return slip, however it comes at the cost of the buyer. GIANT EYE ROLL! Embarrassing for a company based in NYC!
9 months ago
Eshefter Los Angeles, CA
After purchasing an item I TRIED to…
After purchasing an item I TRIED to cancel the purchase 4 days before it was to be shipped. UNABLE to reach anyone to cancel, many attempts. After it was received, Food52 contacted to return it as not was not what I wanted. It took about a week before a response was received and a return shipping label was finally received. It was packaged and sent back for credit. FOOD52 CHARGED $9 FOR SHIPPING item TO ME AND CHARGED ME 14.90 TO SHIP THE ITEM BACK. THERE WAS NO INDICATION THAT I WOULD BE CHARGED FOR SHIPPING ITEM BACK. ALSO DISAPPOINTED THAT my ATTEMPT TO CANCEL ITEM BEFORE SHIPPING FAILED. I was UNABLE TO REACH THEM BY PHONE. DISAPPOINTED WITH THEIR SERVICE ... AMAZON AND MOST OTHER INTERNET SALES SITES FAR BETTER TO DEAL WITH.
1 year ago
Jim Carrollton, TX
I ordered from them online but had a problem with my order (I entered the wrong ship-to address for a wedding gift I was trying to buy. I keep sending them an e-mail asking for a change of address and to even learn if my order has shipped...but they keep sending me the same standard message saying they have put my order on hold. THEY HAVE NO PHONE NUMBER so it is impossible to talk to anyone. They are not backing up what they are doing and are demonstrating absolutely no response other than their standard e-mail responses. I WILL NEVER BUY FROM SUCH AN INCOMPETENT COMPANY AGAIN AND ENCOURAGE YOU NOT TO EITHER!
1 year ago
Kristen Bakersfield, CA
They are overpriced--ridiculously so. Additionally, I was considering making a purchase (until I saw the absurd shipping price), and of course, I had the item in the site's cart. I decided not to purchase because I found the exact same item from the same company on Amazon. However, when I was examining my bank account, I noticed that they had attached an authorization for $1.00, despite the fact that I hadn't actually checked out. I didn't like that at all. A little overeager in my opinion. They have beautiful items and a gorgeous website, but I will never buy anything from them (or dare to put an item in my cart) after that premature authorization. I did not give them permission to be in my account. I did not complete the check out process, and yet, there they were, hanging out in my bank account. Just be aware that they will do this--whether or not you actually check out.
2 years ago
Johari Fort Bragg, NC
Zero stars if I could give it. Melissa L. is not nice. Just like others, I was burned by their horrible condescending customer service and return policy. Why would I keep store credit with them if I want nothing they are selling? I returned a griddle. I wanted to exchange it for another. They are pricier then when you buy it from the original seller. Ask for free shipping they say that the griddle that is $149 has a $40 shipping. They since changed it to $5 after I mentioned to the merchant about it. I was a helpful customer. I’m no longer going to use this site for anything. BUYER BEWARE. They will keep your money purgatory or perpetuity.
3 years ago
Bee Vent Laguna Niguel, CA
I purchased GreenPan cookware from this company. The product did not perform as advertised. I wanted to leave a review was not allowed bc I had not created a login. I also asked for a refund. All I received was advice on how to care for the pans. Could not get anyone to address my request. Their customer service is horrible and I'm stuck with 2 lousy sticky non tick pans, Will never buy from ths website again
1 year ago
Angie Cedar Grove, NJ
Horrible customer service. No phone number to call to discuss issues with an order that never shipped until I finally reached someone through a text service that operates few hours a day and not on weekends. Once my item finally shipped it arrived incomplete. For such a beautiful site with nice items they really do not offer a nice shopping experience. If I could give zero stars I would. I will never purchase from them again.
1 year ago
Helen Norwell, MA
The worst quality products and customer service. I have been trying to get a refund on crappy broken goods for weeks and we just keep writing back and forth, "take more photos", "we have to go back to the people that made it... They don't stand by their products and then wear you out with emails until you give up. Don't buy anything from these crooks!
2 years ago
amy New York, NY
Ordered plates from Food52, I was sent the incorrect plates-- like other reviewers, was asked to take pictures of the incorrect shipment and document it. While replacements were sent in a timely manner, I am still awaiting a return shipment label and have reached out 3x over the past 2 weeks. Given their terrible customer service, poor return policy-- I will never use them again and would warn others off.
3 years ago
Tatiana Perez Hialeah, FL
If there was an option to give Food52 a ZERO star rating I would have. Terrible return policy in addition to pathetic customer service. I 100% regret having bought anything from their website. My item came damaged. When I emailed them about this they asked me to take a video of the item and to show them how I was using it in order to see if an exchange was warranted!!! Not only were they being difficult but condescending.
3 years ago
Barbara Hill
Tried for two days to buy a wedding gift for a friend. A credit card that work on every other site did not work on this site. No only did this cost a lost of my business for this company our friends miss out in receiving a beautiful gift from us. Please add a phone number we can call so that when you r poorly designed website has a glitch it can be fixed. Will never shop here again or suggest any of my many friends use you as part of their registry or shop with you.
4 years ago
Robin Guldi Watertown, MA
bought a product ( Zwilling Fresh & Save Food Vacuum Sealing System ) and when I needed additional bags/containers... NO ONE knew how to or where to get them....Now there is a scam of a company if I ever witnessed.
STAY AWAY
11 months ago
Lindsay Hamtramck, MI
I purchased a wreath, which was way over priced, since what I received was a few branches and a couple flowers. Misrepresented the product!
I contacted customer service and included photos, but they did not agree to a refund. Very disappointing response and I will not use or recommend this company in the future.
1 year ago
Jane Brown Danvers, MA
They have a difficult return policy - customer pays return shipping and there is a restocking fee plus no refunds to the original form of payment but they give you a store credit. I would suggest shopping elsewhere since most websites offer a more customer friendly return policy.
4 years ago
Susan Whittier Greenbrae, CA
Very slow delivery - from order to delivery can be two weeks or more, with very expensive shipping. It can take 5 days for Food52 to forward the order to the actual company selling the item. Then shipping is another 8-9 days. Food52 marks up the products they sell, at higher prices than other websites.
4 years ago
Jamie L Perino Denver, CO
WORST customer service EVER! I love their products but hate their response time and lack of attention to any emails. There is NO customer service number so it is near impossible to deal with them.
1 year ago
Susan Schneider Tulsa, OK
I agree with all the negative reviews written by others of this site. Not only do they charge a hefty shipping few, contrary to many other sites, but returning is nearly impossible. I will never use them again. Susan
1 year ago
AnnG Bainbridge Island, WA
Atrocious customer service. They sent the wrong color product and despite sending pics and following up multiple times they're completely unresponsive. Protect your sanity and buy elsewhere.
2 years ago
Carol Cotton New York, NY
Terrible customer service. A gift I sent for lost with UPS and I can't reach anyone at Food 52 to credit, reship or anything else. Never again
1 year ago
Joe Flanigan
product purchased was damaged and dead. food 52 would not offer replacement or full refund. poor customer service and delivery methods.
4 years ago
