Workfront is a software-as-a-service individual task and project management software solution. The platform features issue tracking, time management tracking, and portfolio management. Its mission is to help businesses conquer the chaos of excessive email, redundant meetings, and disconnected tools. The company was created in 2001 by Scott Johnson. He developed the software to manage workflow and communication better.

Workfront is based in Lehi, Utah. The privately held company was originally called AtTask and changed its name recently to Workfront in 2015. Workfront employs 500+ people.

Well-known clients of the Workfront software platform include:

  • Disney
  • Tommy Hilfiger
  • ATB Financial
  • Trek Bicycle
  • Dell
  • HBO
  • Sony
  • AMC
  • cars.com
  • Cisco
  • Intuit
  • and many more

The software is used by more than 1,000 organizations in 65 countries. It has been selected by Inc as one of the 500 fastest private companies, owing to its tremendous growth.

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The Good

Workfront was designed for medium sized to large enterprises. Project managers can evaluate all projects and execute efficiently to meet the strategic financial objectives for their businesses. The agile software offers a single login service so project managers do not have to manage multiple usernames and passwords. The integrated helpdesk within Workfront tracks customer support tickets from start to finish. Project managers can establish queues so users can submit and receive automatic status updates on submitted tickets quickly and easily.

The project management platform provides interactive Gantt charts, real-time reporting, and easy-to-use user dashboards. The innovative platform features over 50 fully customizable standard reports that are ready for immediate use. Workloads are productively balanced through the Smarts Assignment feature within the software. This unique feature automatically suggests which employees would be the best fit for certain tasks by the skills and available time required for task completion entered into the system by the program managers. Managers can then review at-a-glance what an employee has on his or her schedule already before any new tasks are assigned.

The software can be used on multiple operating systems and devices, including Android, iPad/iPhone, Mac, and Windows. Workfront also works with many popular third-party integrations. These applications include:

  • Salesforce Sales Cloud
  • Salesforce Marketing Cloud
  • ProofHQ
  • Jive
  • JIRA
  • Google Drive
  • Dropbox
  • Box
  • Microsoft Outlook
  • QuickBooks

Workfront offers both Plan and Work Licenses. Plan licenses provides advanced functionality for resource and project managers. Work Licenses provide this functionality for individual contributors and team members. The company also offers a Collaboration package that gives occasional users, such as clients and independent contractors, the ability to review specific tasks and projects and submit requests. The company offers a free trial and free product demonstrations for individuals who want to test drive the Workfront product. Plans are affordable for most larger businesses,starting at $30/user/month.

Overall, Workfront appears to be a trusted and reliable project management solution. The company also provides a number of support options for its customer base including live chat, knowledge base, and instructional videos.

The Bad

Workfront does not easily integrate with some popular third-party integrations like Gmail, even though it integrates with Google Drive. Tracking time within the web-based platform can also be a hassle and cannot be customized to individual business preferences. There is no chat app or timer included within the software.

Customizations within the dashboard are not intuitive. Columns within the custom view are not adjustable. The platform is slow in calculations and updates with projects and tasks. Some users have also experienced bugs and glitches concerning timeline dates and assignment capabilities. These users report that the company lacks urgency in its response to resolving these issues.

The software is not suitable for small businesses and startups. The software is too expensive for these types of businesses.Adding additional users or licenses is costly. It also has a high learning curve and therefore may sap too much time from companies who need to better focus on growth activities.

The platform also defaults to 250 tasks with no "view all" button. If your business has more tasks than that, you will not be able to see all your tasks at once. Users must scroll to the bottom and manually reveal the remaining tasks. Subtasks attached to a particular task are not automatically assigned to the person who was assigned the parent task. Each subtask must be individually assigned.

Previous users have reported that resource management features are lacking in customization options within the software program. Reporting features like Groupings and Dashboard exports could be more flexible. There is no support for multi currencies.

In order to receive the trial, you must fill out a short form on the company website. Workfront will then get back with you and set it up. Getting used to the software will take some time and there is a sizable learning curve with the platform. The free product demonstration provided allows a user to see how the product works from different perspectives. However, it gives you a limited view of the features and does not give you an accurate representation of how it would really function during a project's process from beginning to end.

The Bottom Line

Workfront is the best choice for larger enterprises that need a high level of structure when it comes to work and project management. The software can be used on virtually any operating system or mobile device. Workfront is a trusted and reliable web-based project management solution with a highly customized workspace for a diverse selection of employees.

Things to Consider:

  • The software may be a bit too expensive for small businesses and startups
  • Workfront could also be improved by providing better collaboration features and report functions
  • It also does not easily integrate with many common third-party integrations, such as Gmail.
  • There is a high learning curve for new users.
  • However, the company provides live chat, knowledge base, and instructional videos and more in the way of support help for its customer base.

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