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LAST UPDATED: May 20th, 2020

ServiceTitan was created by Ara Mahdessian and Vahe Kuzoyan, whose fathers were contractors. They designed ServiceTitan to help them communicate with clients, store and access details about appointments, track financial and marketing information, and facilitate bill payment.

ServiceTitan's full-service features make it valuable for contractors looking for more efficient record keeping, internal communication, and gathering insights.

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The Good

  • Specialty Industries
  • Good Customer Interface
  • Great Business Features
  • Connects to QuickBooks and Sage Intacct
  • Pro Features

Specialty Industries

ServiceTitan software is specially designed for HVAC, plumbing, electrician, garage door, chimney sweep, water treatment, irrigation, pool service, landscape, fire protection, carpet cleaning, alarm business, septic business, commercial food equipment, and air duct cleaning contractors.

Whatever your contracting speciality, ServiceTitan software can help you manage business operations.

Good Customer Interface

ServiceTitan offers great features to help your customers. You can send automated text messages to confirm appointments, which lets you use your time more effectively. Customers can also see an ETA for when your technician is en route, which helps them be ready for you when you arrive.

ServiceTitan also stores information about the job, including any special requests your client has made. This feature ensures that your technicians are prepared and your clients are satisfied with your work.

With ServiceTitan, you can also manage financing for projects. Offering financing can make it easier for clients to get the work done when it needs to be done. Managing and tracking financing through ServiceTitan makes it easier to see where things are with your revenue.

Great Business Features

ServiceTitan enhances your internal communication by allowing you to create custom phone scripts to ensure that your office team gets all the information your technicians need. It also allows you to code appointments in scheduling to categorize the jobs. ServiceTitan even has a maps feature that you can use to plan efficient routes between appointments.

Technicians can access customer information in the mobile app, which makes it easy for them to see what services your clients have received and other services they've been offered by your team in the past. It also makes it easy to create estimates for clients.

With ServiceTitan, you can analyze the performance of your technicians, which will help you support technicians as they grow their skills and help you identify top performers. You can also use ServiceTitan for work contracts, memberships, employee payroll, and timesheets.

You can also track where your marketing efforts work the best and what the return on investment is on your marketing initiatives.

Connects to QuickBooks and Sage Intacct

ServiceTitan's bookkeeping and revenue features automatically sync with Sage Intacct and QuickBooks, which makes it even easier to track your expenses.

Pro Features

To get more out of ServiceTitan, you can add its pro products: marketing, phones, and pricebook. The Pro marketing features allow you to be more targeted with your marketing efforts and evaluate your email performance. The phones feature can help you get more customer service insights. The pricebook automatically updates costs and product information that your technicians can use from a tablet when talking to clients.


The Bad

  • Limited Online Cost Information

Limited Online Cost Information

ServiceTitan's website has plenty of information on its features and the benefits its software can offer contractors. Information regarding the cost of these features and whether or not you can buy them each separately or if they're a package deal is difficult to find on ServiceTitan's website. If you're interested in learning more about pricing, you'll have to schedule a demo.

While it's frustrating that you have to schedule a demo to get pricing information, it can be helpful to speak with a company representative if you have additional questions about ServiceTitan.


The Bottom Line

If you're a contractor looking for full service project management software, it's hard to go wrong when choosing ServiceTitan. ServiceTitan has many features that streamline overhead tasks like bookkeeping and internal communication about jobs. ServiceTitan also improves your customer service by ensuring that technicians have all the details about the job and improving communication through automated texts and ETAs for appointments.

While you'll have to schedule a demo to learn more about pricing, it's worth taking the time to learn more about ServiceTitan.

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