ShopKeep vs Square

With just over a decade of experience, both Shopkeep and Square Point of Sale systems have been used by a wide variety of merchants. Every point of sale system is different and some are better suited to your needs than others. The following comparison will help you better understand what services each of these companies can provide for you and your business. 

Shopkeep has been known for its advantageous free trial as well as its inventory system. Inventory management has become a key part of point of sale software during recent years and saves businesses large amounts of time as they are pushed less to have employees take care of this manually. One other area that Shopkeep offers is an employee management system. This system allows for custom menus, intuitive designs, dynamic features, back-office features, MailChimp integration, and detailed reporting. 

Square hit the POS industry in 2009 and worked quickly to become known as a company that specialized in streamlined technology services. Square stands out from competitors by providing free software. The only payment that is required is the 2.75 percent flat rate on all transactions and other hardware charges were you have the desire to invest in square hardware. A number of options for both software and hardware are available. One of the challenges that Square faces is the no warranty policy. It does not take responsibility for equipment that stops functioning and has a policy of it comes "as is." This can cause frustration, though it is not a regularly occurring issue. 
ShopKeep logo
#18 ShopKeep
2.7 Overall Score
5
starstarstarstarstar
(5)
Square logo verified_user
#4 Square
8.4 Overall Score
4.5
starstarstarstarstar_half
(62)

Overview

ShopKeep

Square

Pricing
Pricing
$49-$69
$0
Upfront
Upfront
Undisclosed
$0
Contract
Contract
No Contract Required
0
Time In Business
Time In Business
11 Years
10 Years

Ratings

ShopKeep

Square

Overall Score
Overall Score
2.7 of 10
8.4 of 10
Review Score
Review Score
5.0
starstarstarstarstar
4.5
starstarstarstarstar_half
Value for Money
Value for Money
0.0
starstarstarstarstar
4.5
starstarstarstarstar_half
Quality of Product or Service
Quality of Product or Service
0.0
starstarstarstarstar
4.4
starstarstarstarstar_half
Customer Service
Customer Service
0.0
starstarstarstarstar
4.3
starstarstarstarstar_half
Company Trustworthiness
Company Trustworthiness
0.0
starstarstarstarstar
4.5
starstarstarstarstar_half
Likely to Recommend
Likely to Recommend
0.0 of 10
8.5 of 10

Reviews

ShopKeep

Square

Number of Reviews
Number of Reviews
5
62
Review Breakdown
Review Breakdown
5.0
starstarstarstarstar
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
4.5
starstarstarstarstar_half
5 star
66%
4 star
26%
3 star
3%
2 star
0%
1 star
5%

Reviews for ShopKeep

Helpful Favorable Review

starstarstarstarstar
Jill Weiss
October 4th, 2017 North Hollywood, CA

We are so happy with our ShopKeep system! It's easy to use, and having the information available, on any computer or even on my phone, makes my bookkeeping job SO much faster! I don't know why I waited so long to convert. ;-) Customer service has always been spot on, too. Highly recommended.


Helpful Critical Review

None Available

Reviews for Square

Helpful Favorable Review

starstarstarstarstar
Brennan
February 12th, 2019 Orem, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I won't use a different POS service after using Square. Square gives me all the functions necessary for me and my business. Transaction rates are great the actual software is high quality. Pricing is awesome and customer service is fantastic. Overall awesome service.


Helpful Critical Review

starstar_borderstar_borderstar_borderstar_border
PAUL FREDERICK
November 8th, 2017 Tacoma, WA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I HAVE HAD SQUARE FOR A NUMBER OF YEARS. ALL OF A SUDDEN MY PASSWORD WON'T WORK. THERE IS NO PHONE NUMBER TO CALL SO YOU HAVE TO SEND EMAIL. THEN THEY REPLY THE THEY WILL CONTACT YOU IN 2-3 BUSINESS DAYS. I CANNOT WAIT FOR THAT ACTION, AS MY CUSTOMER WANTS TO PAY ME RIGHT NOW. I PROBABLY WON'T GET PAID NOW BECAUSE OF THIS, AS I CANNOT CHECK TO SEE IF THERE WAS A TRANSACTION FOR THIS CUSTOMER IN THE PAST. THANKS SQUARE FOR THIS MESS.


The Final Word

If we were to recommend one of these companies to you, it would be Square. Though both companies provide similar services, the software and hardware options provided by Square outnumber those of Shopkeep by a long shot. The following are other reasons that we believe that Square is most likely the best option for you and your business.

Pricing

Square does not require a monthly payment. This is advantageous to business as they may have times where business is less consistent than others. One challenge to bear in mind is if you are making a significant amount of sales each month, you may end up paying more per month just from service fees. Do your research!

Other fees that you will not need to deal with when using square include startup fees, authorization fees, statement fees, refund fees, PCI-compliance fees, and business card fees.

Software and Hardware

Finding the right software for your sales, inventory, employee management, and many more business needs can prove difficult. Square features and integrations include sending invoices, gift cards sales, private customer feedback, creating customer profiles, app integration, POS service integration, and email marketing. To accompany the number of software options, different types of hardware are available to help you succeed in your industry. The following options are available: Square Register, iPad POS, Android POS, and Square Terminal. 

Square is currently our 4th highest ranked POS system and has a 4.5 star rating. We hope that you will give it a try and see for yourself if this is the POS solution that your business needs. 

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