Shopify vs Square

Shopify has been in business for a little bit over 15 years and has become a common name in the POS and Merchant Services industries. Some of its distinguishing key points are the multiple plans that are available to users, customizable point of sale software, easy integration, 24/7 customer support, and 71 different customizable customer experience. One major challenge that Shopify has had is the 2.9 percent plus $0.30 per U.S. credit card swipe charge per online transaction on the basic package. This is on top of the monthly fee of $29. In order to have that rate decreased, you will need to invest in a more expensive package. 

Square has been in the business for just about 10 years and has become popular among merchants for a number of reasons. Square is known for not having monthly fees, startup fee, authorization fees, statement fees, refund fees, PCI-compliance fees, or business card fees. Similar to Shopify, Square only charges a consistent transaction fee of 2.75 percent. If you are entering a transaction manually, there is a 3.5 percent + $0.15 fee, and customer fees for invoices, online stores, square eCommerce API,  and eCommerce Card on File Payments are 2.9 percent + $0.30 of the total. Square does offer a number of hardware and software options and additional features for simple integration. The major challenge that Square faces is the lack of warranties provided. If customers have issues with the product, Square does not take responsibility maintaining a "as is" policy. 
Shopify logo verified_user
#13 Shopify
3.4 Overall Score
4.5
starstarstarstarstar_half
(2)
Square logo verified_user
#4 Square
8.4 Overall Score
4.5
starstarstarstarstar_half
(62)

Overview

Shopify

Square

Pricing
Pricing
$29
$0
Upfront
Upfront
Undisclosed
$0
Contract
Contract
1 Month
0
Time In Business
Time In Business
15 Years
10 Years

Ratings

Shopify

Square

Overall Score
Overall Score
3.4 of 10
8.4 of 10
Review Score
Review Score
4.5
starstarstarstarstar_half
4.5
starstarstarstarstar_half
Value for Money
Value for Money
4.0
starstarstarstarstar_halfstar_border
4.5
starstarstarstarstar_half
Quality of Product or Service
Quality of Product or Service
4.0
starstarstarstarstar_halfstar_border
4.4
starstarstarstarstar_half
Customer Service
Customer Service
4.0
starstarstarstarstar_halfstar_border
4.3
starstarstarstarstar_half
Company Trustworthiness
Company Trustworthiness
4.0
starstarstarstarstar_halfstar_border
4.5
starstarstarstarstar_half
Likely to Recommend
Likely to Recommend
0.0 of 10
8.5 of 10

Reviews

Shopify

Square

Number of Reviews
Number of Reviews
2
62
Review Breakdown
Review Breakdown
4.5
starstarstarstarstar_half
5 star
50%
4 star
50%
3 star
0%
2 star
0%
1 star
0%
4.5
starstarstarstarstar_half
5 star
66%
4 star
26%
3 star
3%
2 star
0%
1 star
5%

Reviews for Shopify

Helpful Favorable Review

starstarstarstarstar
Desiree
September 26th, 2017

I sell art online with Shopify and I have found it very user friendly, and easy to use. In my opinion $29 is a small fee to pay every money for the free services they offer(like kit, which helps with thank you emails, marketing products, etc.) check out my shopify website DesireeFaith.com to see for yourself


Helpful Critical Review

None Available

Reviews for Square

Helpful Favorable Review

starstarstarstarstar
Brennan
February 12th, 2019 Orem, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I won't use a different POS service after using Square. Square gives me all the functions necessary for me and my business. Transaction rates are great the actual software is high quality. Pricing is awesome and customer service is fantastic. Overall awesome service.


Helpful Critical Review

starstar_borderstar_borderstar_borderstar_border
PAUL FREDERICK
November 8th, 2017 Tacoma, WA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I HAVE HAD SQUARE FOR A NUMBER OF YEARS. ALL OF A SUDDEN MY PASSWORD WON'T WORK. THERE IS NO PHONE NUMBER TO CALL SO YOU HAVE TO SEND EMAIL. THEN THEY REPLY THE THEY WILL CONTACT YOU IN 2-3 BUSINESS DAYS. I CANNOT WAIT FOR THAT ACTION, AS MY CUSTOMER WANTS TO PAY ME RIGHT NOW. I PROBABLY WON'T GET PAID NOW BECAUSE OF THIS, AS I CANNOT CHECK TO SEE IF THERE WAS A TRANSACTION FOR THIS CUSTOMER IN THE PAST. THANKS SQUARE FOR THIS MESS.


The Final Word

If you were to choose between these two POS solutions to be your provider, there are a couple of factors to consider.

Pricing

The pricing for both of these companies is fairly similar. The major difference is that Square does not have a monthly fee. Shopify requires monthly fees that range anywhere from $29–$299 per month. We feel that as a whole, Square is a better option if you are concerned about how much you will be paying for your POS solution services.

Features


Both Shopify and Square provide merchants with a number of features to help them with their success. If you are selling online, we would recommend using Shopify. Customizable customer experience features are rare and with 71 options, you will be able to keep your customers at home making purchases online. If you are selling in a store or restaurant, we would recommend using Square. The number of software and hardware options for the retail and restaurant industries outweigh those available from Shopify and are much better suited for these atmospheres. 

When it comes down to it, if you are looking to sell online, we feel that Shopify would be great POS solution providers for you. If you are selling at a store or restaurant, you should definitely go with Square. 

top choice

Square
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